Account was coded as a dispute after contactVerification of debt has been requested and will be sent when receivedNo collection activity will occur until verification is sentAccount has never bee credit reported
Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ Our organization is in receipt of complaint number [redacted] filed August 15, and received August 18, At this time, we hold account for Mr [redacted] , for a date of service of 1/8/at [redacted] Medical Center, with a balance of $The account was placed with the organization on June 4, The referenced accounts in this complaint are with UH Physicians Services, with dates of service for May, June and JulyAt this time we do not have any accounts in our office meeting any of the information provided in the complaint We believe there to be a miscommunication between facility and physician chargesWe have placed the (1) account we have for Mr [redacted] on a hold so contact will cease from our officeHowever, this does not mean the balance is forgiven; it will remain patient responsibility until payment in full is received or documentation is received to adjust the balancesIn addition, if the Medical Provider who originally placed the account with our organization or another establishment with which we conduct business provides us with additional accounts, we will continue to follow the guidelines set forth by legislation and contact the claimant in the appropriate measures as set forth by those guidelinesIf the claimant wishes to set up a payment arrangement or needs further information, we ask that he please contact Holly M [redacted] , Manager of Collections via the telephone at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thank the company for their response but I do not wish for them to simply put the account on holdI would like them to contact their client and ask for substantiation of the debtDuring that communication they can share with their client the information I have provided with this complaint Final Business Response / [redacted] (4000, 10, 2015/09/10) */ FCI has issued Mr [redacted] an itemized statement of services provided on 1/8/at [redacted] Due the nature of the information, we did not feel comfortable uploading this informationThe account Mr [redacted] is referencing as paid, is a UH Physicians Services account, the client we are representing is [redacted] There is a difference between physician charges and facility chargesAt present, FCI does not hold any accounts in the office for Mr [redacted] for UH Physicians ServicesWe encourage Mr [redacted] to call Holly M [redacted] , Manager of Collections via the telephone at [redacted] for further explanation, as again we believe there is some misunderstanding between physician and facility charges This account will remain in a hold status and FCI's attempts at communication will ceaseIt will remain patient responsibility until payment is received or documentation is received adjusting the balance Final Consumer Response / [redacted] (2000, 12, 2015/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the additional informationConcerned about this matter I reached out to UH and ultimately spoke with MrM [redacted] this past WednesdayCalling from their new offices on Harvard Avenue he explained the differences between their billing systemsWith this explanation I was fully prepared to log in to their online payment system after the call and pay the debtIt was my good fortune that he offered a discount if I provided him credit card information during the callObviously I took advantage of the opportunity (see attached)and the outstanding debt has now been paid Again, thank you for your cooperation in resolving this matter
Account was coded as a dispute after contactVerification of debt has been requested and will be sent when receivedNo collection activity will occur until verification is sentAccount has never bee credit reported
Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ Our organization is in receipt of complaint number [redacted] filed August 15, and received August 18, At this time, we hold account for Mr [redacted] , for a date of service of 1/8/at [redacted] Medical Center, with a balance of $The account was placed with the organization on June 4, The referenced accounts in this complaint are with UH Physicians Services, with dates of service for May, June and JulyAt this time we do not have any accounts in our office meeting any of the information provided in the complaint We believe there to be a miscommunication between facility and physician chargesWe have placed the (1) account we have for Mr [redacted] on a hold so contact will cease from our officeHowever, this does not mean the balance is forgiven; it will remain patient responsibility until payment in full is received or documentation is received to adjust the balancesIn addition, if the Medical Provider who originally placed the account with our organization or another establishment with which we conduct business provides us with additional accounts, we will continue to follow the guidelines set forth by legislation and contact the claimant in the appropriate measures as set forth by those guidelinesIf the claimant wishes to set up a payment arrangement or needs further information, we ask that he please contact Holly M [redacted] , Manager of Collections via the telephone at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thank the company for their response but I do not wish for them to simply put the account on holdI would like them to contact their client and ask for substantiation of the debtDuring that communication they can share with their client the information I have provided with this complaint Final Business Response / [redacted] (4000, 10, 2015/09/10) */ FCI has issued Mr [redacted] an itemized statement of services provided on 1/8/at [redacted] Due the nature of the information, we did not feel comfortable uploading this informationThe account Mr [redacted] is referencing as paid, is a UH Physicians Services account, the client we are representing is [redacted] There is a difference between physician charges and facility chargesAt present, FCI does not hold any accounts in the office for Mr [redacted] for UH Physicians ServicesWe encourage Mr [redacted] to call Holly M [redacted] , Manager of Collections via the telephone at [redacted] for further explanation, as again we believe there is some misunderstanding between physician and facility charges This account will remain in a hold status and FCI's attempts at communication will ceaseIt will remain patient responsibility until payment is received or documentation is received adjusting the balance Final Consumer Response / [redacted] (2000, 12, 2015/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the additional informationConcerned about this matter I reached out to UH and ultimately spoke with MrM [redacted] this past WednesdayCalling from their new offices on Harvard Avenue he explained the differences between their billing systemsWith this explanation I was fully prepared to log in to their online payment system after the call and pay the debtIt was my good fortune that he offered a discount if I provided him credit card information during the callObviously I took advantage of the opportunity (see attached)and the outstanding debt has now been paid Again, thank you for your cooperation in resolving this matter