FirstEnergy Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank u n check will be sent out tomorrow 5/30/

A refund check for $was issued 11/14/but never cashed.? 12/7/- Customer calls to question receipt of the refund.? He advises he never received the initial check.? An order to cancel/reissue the refund check.12/8/- Stop payment was issued for the initial check and a new check was issued.12/13/- Customer contacts the Company and is advised that the refund replacement has been issued.? Customer disconnects call.? Final ? Refund check was initially issued then reissued after the customer advises he did not receive

The 12/18/billing detailed the past due of $and the current of $due 01/02/18, totaling $A disconnect notice of $114.45, due by 01/02/18, was also detailed It appears that on 01/02/the customer went through the company website four times; no transactions were carried outOn 01/03/18, another contact through the company website was made, no transactions were carried out On 01/03/18, [redacted] contacted the company on behalf of the customer and spoke to a representative who processed a payment over the telephone in the amount of $ On 01/04/18, the customer contacted the company, via the web, and stated that she had been attempting to make a payment for the better half of the afternoon and that the system would not allow the paymentCustomer stated that the system was infuriating for refusing to accept a payment on line Customer did not feel that the system should be blocking payments and that she was told she would need to contact the company back during business hours to make a payment On 01/04/18, the company responded back to the customer’s email advising that when an account is in disconnect status, a payment cannot be accepted online the date of or a date preceding the disconnect notice date The customer must speak to a representative and the payment will be processed over the telephone and the disconnect stoppedThe customer was attempting to make a payment on the date of and the date preceding the disconnect notice, 01/02/ and 01/03/The company also advised that anytime an account is in disconnect status that a payment, via online, will not be accepted for less than the disconnect notice amount and the payment will not be accepted/entered for a later dateThe company advised that additionally, a credit card payment cannot be accepted, via online, if the disconnect notice date is within business days or has already passedThe company recommended that in the future if the customer is in this situation, to contact the company and speak with a representative so that the payment can be processed and disconnect stopped When reaching the company IVR, customers are supplied with the average wait time and are offered the option of a Virtual Hold call backIf the customer accepts the Virtual Hold call back, the customer can disconnect the telephone call, will retain their number/spot in line, and when they are next in line to speak to a company representative the IVR will call the customer back and connect them to the company representative

The coding which prevented a check payment on the account has been removed Ohio Edison attempted to contact the customer 9/9/at the phone number provided, but was unsuccessful in reaching the customer The customer can contact Ohio Edison to process a check payment

The company stands by its positionThe service at this address has been in Stacey Gantt’s name since 04/26/Stacey Gantt is responsible for the service/billing at this address as long as the service is in their name As previously stated, the customer’s meter had been registering zero usage since approximately 08/23/As a result, customer was being billed the minimum charge of $monthlyA meter can register zero usage if location is vacant and service rarely being used or is meter is stopped/dead A zero usage letter was mailed to the customer, advising the customer to contact the companyCustomer did not respond to letterThe customer’s billings went from usage/billing down to no usage/$4.26, while they were residing at this home, and never contacted the company to inquire about the decrease, nor contacted the company regarding the zero usage letter issued On 09/27/17, the company installed a new meterOn 10/26/17, the company obtained a reading of from the new meterThe prior removed meter had stopped, thus the reason for the zero usage On 11/10/17, the company billing department rebilled the customer’s account for the time frame of 12/22/to 09/25/to bill for some timeframe of the stopped meter On 11/16/17, a payment agreement of $monthly + current charge was set up on the balance of $ Customer is responsible for the rebilling from when the meter was stopped

(The consumer indicated he/she DID NOT accept the response from the business.) Tried that and that's why I had contacted You

Initial Business Response / [redacted] (1000, 12, 2016/02/23) */ Mr [redacted] is not a participant in CEI's consumer repair program He may want to check with his gas company, as they also offer repair plans

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ In review of account, the customer did not make a payment in August, As a result, has been carrying past due since The 09/01/billing detailed the past due in the amount of $and the current of $due 09/15/15, totaling $A disconnect notice in the amount of $184.29, due 09/15/15, was also included on the bill On 09/22/15, service was disconnectedCustomer paid $($past due + $rec fee) to have the service restoredCustomer paid the minimum amount to restore, not the total amount due as detailed above ($330.18)From the $payment, $posted towards the $balance, leaving the $that was due on 09/15/15, but not included in the disconnect amount On 10/01/15, customer went through billing againA disconnect notice was also issued 10/01/in the amount of $145.54, due 10/15/Customer had a total amount due of $382.42; however, $to avoid disconnectThis was detailed on the bill issued 10/01/ On 10/15/customer paid $to avoid terminationCustomer made this electronic check payment through the IVR On 10/17/15, customer was advised that her account is not coded as restricted or cash onlyAs a result, she would be able to use checking or savings account to make paymentsThe check payment of $was processed On 10/29/15, customer went through billing againThe 10/29/billing detailed the past due in the amount of $($- $payment on 10/15/= $236.88) and a current of $due 11/12/15, totaling $A disconnect notice in the amount of $224.55, due 11/12/15, was also included on the bill Customer can pay the minimum of $to avoid termination or pay the $376.92, which would bring the account currentCustomer will go through billing again on 12/01/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Legal representation has been retained Final Business Response / [redacted] (4000, 9, 2015/11/13) */ The company position remains the same

The service at the address provided [redacted] **) is currently on as of 3-31-16.? There is no outstanding balance and the Company the does not have an applicant for service

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ The original customer complaint was filed on 5/9/by [redacted] ***'s and it regarded how his red maple tree was removedOn 5/11/15, our Forester, went to Mr***s residence to view the work that had been performed by our contracted tree company, [redacted] Our Forester concluded that the work was within the OE specs for tree removal and left a blue card on the house with his name and phone number on it On Monday, May 18th, the Forester received a phone call from Mr***s not regarding the red maple tree from his initial complaint, it was now regarding the three cracked sections in his sidewalk that he stated the contractor, [redacted] , damaged when they removed the treeThe Forester proceeded to advise Mr***s that if there was damage done to his property, this would be the sole responsibility of the contractor to resolve this issue for himMike then offered to give him the name and number of the General Foreman for the tree company to help him resolve itMr***s stated he was already speaking to them before he had even called us on his original complaint to us The issue of this would be the responsibility of the contracted company, [redacted] to work with Mr***s in resolving the damage complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) My original contact on 5/was in regards to the cracked sidewalkIt wasnt in regards to the work being doneThe tree that was cut done was not a red maple but an oak tree they got that wrong My issue with the Ohio Edison is that they tell me I have to deal with the contractor that they hiredI did not choose the tree service to cut it downOhio edison choose them and now I have to deal with a contractor they hired to get to get my sidewalk fixedI did not pay them to have it done so where is it my responsibility to deal with someone I did not hire Final Business Response / [redacted] (4000, 10, 2015/08/13) */ Mr***s granted [redacted] permission to remove the tree, as documented in the attached fileOhio Edison has an indemnification clause in the purchase order with [redacted] [redacted] Supervisor was in contact with Mr***s on 8/11/

Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Ohio Edison (OE) records reflect customer made a payment of $electronically on 5/20/OE processed the payment with the information provided by the customerNo agent was involved in the payment process as the payment was made electronicallyThe payment was returned by the bank as 'Account Not Found'OE mailed the customer a letter 5/26/advising of the returned paymentThe letter states, id the payment was made to avoid the loss of electric service or to reconnect service that it may be considered a fraudulent practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company accused me of a criminal act which I do not take lightlyEverybody else cashed my paymentfrom this accountObviously ohio edison translated account info wrong and is now adding additional fees to my account and accusing me of a criminal act Final Business Response / [redacted] (4000, 9, 2016/06/13) */ Ohio Edison stands by our original responseOhio Edison processed the payment with the information provided by the customer Final Consumer Response / [redacted] (4200, 11, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This bill is paidIf I get any additional fess then I will do something additional at that timeI gave the correct info Ohio edison inputted it wrongDont accuse me of fraud ever againI take that accusation very serious

Initial Business Response / [redacted] (1000, 9, 2015/07/28) */ CEI records indicate the response was issued 7/13/ Here is a copy of CEI's response CEI previously sent Mrand Mrs [redacted] a letter September 16, that checks remitted to CEI are electronically converted for payment and copies of the checks are not sent to the bankBy law, CEI is no longer required to provide customers with the option to opt out of this electronic conversionCEI sent Mrand Mrs [redacted] another letter providing this information July 13, Consumer Rebuttal to Business Response (Revdex.com converted from original documentSee file.) Have you heard from the company? Yes Are you satisfied with the company's efforts to resolve this matter? No CHECK ACT - UNITED STATES FEDERAL LAW CONVERSION/CANCEL CHECKS FORWARDBACK TO CUSTOMER BANK IMAGES REFLECTS CHECK HAS BEEN CANCELLEDSEE LAW - UNITED STATES CHECK FEDERAL LAW - (ACT 21) FIRST I WANT TO GO ON - "RECORD" CRYSTAL-CLEAR; THAT THIS NOT THE "CLEVELAND ELECTRIC ILLUMINATING COMPANY THAT I AM DEALING WITHI DO NOT GET SERVICE FROM THE CLEVELAND ELECTRIC SERVICE AT ALLMY SERVICES, BILLING COMES FROM FIRST ENERGY SERVICE, FIRST ENGERY SOLUTION I AM REQUESTING FOR THE "RECORD" COPIES OF "LETTER" THAT WAS "MAIL OUT" TO FIRST ENERGY SERVICE COMPANY; BY THE Revdex.com OF AKRONALSO I AM REQUESTING THE COPIE OF THE ORIGINAL LETTER HEAD THAT WAS SENT BY FIRST ENERGY COMPANY THAT WAS SENT TO YOU AS FIRST RESPONSE TO THE COMPLAINT AS YOU KNOW BY "LAW" (CHECK ACT) IS A UNITED STATES FEDERAL LAW = EFFECT OCTOBER 28, THE (LAW ALLOWS) THE RECIPIENT (CONSUMER) OF THE ORIGINAL PAPER CHECK TO CREATE A DIGITAL, CONVERSION, COMPLETE - ELECTRONIC FORMAT CALLED "SUBSTITUTE CHECK IMAGES" THAT CAN BE REQUESTED TO CONSUMER, CUSTOMER AT THEIR REQUEST BY RETURN "CANCELLED" - ELECTRONIC IMAGES TO ACCOUNTS RECEIVABLE CONVERSION BY COMPANIES AND CORPORATIONS (CHECK ACT) WILL ALLOW BANKS TO PROCESS MORE CORRECTLY AND PROTECTION TO RECIEVE IMAGES STATEMENT OF MY CHECKS THAT IS BEING PROCESS FOR CANCELED CHECKS THAT IS CALL "SUBSTITUTE CHECKS ENCLOSE BANK STATEMENTBUT WHEN FIRST ENERGY/FIRST ENERGY ILLUMINATING COMPANY IS DESTROYING THE ORIGINAL CHECK IN PAYMENT THERE IS NOT PROOF SHOWING HOW PAYMENTS WAS PAID AND PROCESS THROUGH TO THIS COMPANY ONLY BILL RECEIPT BILL FROM THE FIRST ENERGY, IF THAT NOT LOST THROUGH THE MAILI HAVE A "TRANSPARENCY" TRADITIONAL CHECKING ACCOUNTCHECKING ACCOUNT THAT WANTS TRACEABLE RECORDS, WHICH ARE CANCELLED CHECKS THAT QUALIFY FOR A REGULAR CHECKING ACCOUNT THE BIG QUESTION HERE IS? THAT DOES "ALL" THE "CUSTOMERS" OF FIRST ENERY SERVICE "COMPANY"/ ILLUMINATING AND INCLUDING COMPANIES, CORPORATION, DO THEY RECEIVE THEIR CANCELLED, SUBSTITUTE CHECKS IMAGE CHECKS BACK FROM FIRST ENERGY/FIRST ILLUMINATING COMPANY RESPECTFULLY SUBMITTED, [redacted]

As information: [redacted] set up temporary service at [redacted] ***, [redacted] on 04/14/and was given an account number of [redacted] Mr [redacted] ended the temporary service on 08/25/The final bill for temporary service was issued on 08/30/in the amount of $53.15, due 09/20/Bill is attached [redacted] set up permanent service at [redacted] ***, [redacted] on 08/23/and was given an account number of [redacted] On 09/07/17, a payment of $was received on account number [redacted] , giving a credit on that accountPayment of $was paid through the company IVRThis was not a mailed payment, nor a payment processed by a company representative, but was made by the customer through the company IVR The 10/06/billing for account number [redacted] detailed the current bill of $minus the credit of $sitting on the account, leaving a balance of $due 10/20/ On 10/24/17, the final bill of $on account number [redacted] remained unpaidWhen an account remains unpaid, the balance is sent to collectionsOn 10/24/17, the outstanding balance of $was sent to collection On 10/31/17, Mr [redacted] contacted the company on the outstanding balance of $on the final account that was sent to collectionsMr [redacted] paid the $over the telephone with the representative, clearing the final outstanding balance

Company records indicate that the customer contacted Potomac Edison on 1/6/and service at [redacted] ***? was placed in [redacted] 's name as of 1/9/2017.? Records also show that the customer opted into the company's ebill billing option.? Ebill billing is an electronic version of a customer's monthly billing statement in PDF format that is electronically delivered over a secure internet website.? The email address provided by the customer was [redacted] .The customer was issued an initial? bill on 2/14/for an amount of $332.27, which included usage balance of $and security deposit amount of $110.? This bill was delivered electronically.A termination notice was issued on 3/15/scheduled for any time on or after 3/30/for past due balance of $Termination notices are mailed to the customer's mailing address on file.? ? The next bill was issued on 3/20/which included past due balance of $and current charges of $due 4/10/for a total balance of $495.74.? This bill was delivered electronically.A termination notice was issued on 4/14/scheduled for any time on or after 5/1/for past due balance of $495.70.? The next bill was issued on 4/14/which included past due balance of $and current charges of $due 5/4/for a total balance of $591.33.? this bill was delivered electronically.A termination notice was issued on 5/15/scheduled for any time on or after 5/30/for past due balance of $591.33.? ? ? ? The customer contacted Potomac Edison customer service on 5/1/concerning their balance.? It was explained to the customer that three bills have been issued and no payments have posted.? The customer made a payment of $and? was set up on a company payment agreement of $plus current charges for the remaining balance.? ? The company notes that this location is total electric with electric heating.? This will cause winter bills to be higher during the winter months.? ? ? ? ? ? ?

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ The customer has had this devise at location since when they moved inThe program was discontinued and customer's were notifiedThe customer hired their own electrician and their rate is not regulated, this was the customer's choiceThe claim has been denied, and is not justifiedI left a message to discuss further with customer and to possibly offer a good will adjustment Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (Revdex.com copied from original document.) October 30, RE: Case # [redacted] : Jersey Central Power and Light I have received your letter dated October 23, which only arrived on October 29, I tried to reach you ONLINE with the website address provided but was unable to get through This is in response to the BUSINESS RESPONSE dated 10/22/2015: As outlined in my original letter dated September 25, to JCPL, even though I purchased the home in I was not the owner who had the meter installed and was not even aware that the meter was attached to the air conditioning unitWe never had a need to have repairs done and since the meter was installed inside the unit never knew it was thereWe did notice over the years that the temperature would fluctuate during the day but thought it was JCPL conserving energy Not until recently when my husband was diagnosed with COPD did we have a need to check into the functioning of the air conditioning He is on oxygen and needs a constant flow of air conditioning to help with his breathing and we discovered the meter and reason for the fluctuation in temperature As explained in my original letter, I contacted customer service at JCPL three times to have them remove the meter and each time was told JCPL was not responsibleI, therefore, hired an electrician to remove JCPL's meterDid JCPL even bother to read my letter? Since my complaint to Revdex.com, I have been contacted by JCPL Claims Deptand Compliance Deptin Red Bank, NJ who had given me every excuse to deny my claim for example the program was discontinued in and letters were sent to homeowner's to that effectI have never received such a letter and if the program was discontinued why was JCPL meter still controlling the air conditioning temperature in 2015?? JCPL's good will adjustment of $for a $bill is not acceptable Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/03) */ $GOOD WILL CREDIT WOULD BE OUR FINAL OFFER FOR ANY ADJUSTMENT

Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ As of the 03/01/billing, customer had a past due in the amount of $and a current of $due 03/21/16, totaling $On 03/06/16, customer made a payment of $146.16, leaving a past due in the amount of $and $due 03/21/ On 03/17/16, a termination notice was issued dated for 03/31/The company has no record of the mail being returned undeliverableA 72-hour contact was attempted by phone at 9:27am on 03/24/(left message) and at 6:11pm on 03/25/(left message) On 04/05/16, service was terminated for non-payment On 04/05/16, customer was advised to pay $($+ $reconnect fee + $security deposit) to have the service restoredCustomer paid the $and the order to restore the service was processedOn 04/06/16, service was restored and is ON The termination of service was valid

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ In accordance with Mon Power Tariff Rules and Regulations for Electric Service Sheet No4-2; DEPOSITS The Company may require any applicant or customer to make a deposit with the Company initially and from time-to-time as a guarantee of payment for electric service usedResidential customer deposits required after March 12, shall not exceed one-twelfth (1/12) of the customer's estimated annual chargeNonresidential customer deposits required after March 12, shall not exceed one-sixth (1/6) of the customer's estimated annual chargeThe Company shall not be required to supply electricity until the deposit has been paid, and it may terminate service if the deposit or any increase thereof is not paid when requiredAfter a customer has paid bills for service without a delinquency for a period of twelve (12) consecutive months, the Company shall promptly refund any deposit made by such customer prior to such period plus accrued interest thereonSimple interest will be paid at the end of said period or at the day of discontinuance of service on any deposit which had remained with the CompanySuch interest shall be equal to the average one-year treasury constant maturities for September, October and November of the preceding year (rounded to the nearest 1/percent) in effect at the time the deposit is refundedFor purposes of this Rule, calculation of the twelve consecutive months period shall commence from the first regular payment or, in the event of payment of a delinquent bill, from such latter dateThe Company shall have a reasonable time in which to read and remove its meters and to ascertain that the obligations of the customer have been fully performed before refunding any deposit West Virginia Public Service Commission Rule 150-- Rules and Regulations for The Government of Electric Utilities section Security deposit has the above listed requirement for security deposit Mon Power has required a security deposit according to regulation for the following reason: Mr [redacted] 's failure to pay on-time which resulted in three or more invoices paid past the due date in the last months The $required security deposit is 1/the annual usage or times the average monthly bill Method of payment include cash or check at a payment agent, check by mail, ready pay or credit card are the acceptable methods to secure the account If Mr [redacted] cannot pay the full amount of the deposit, negotiate an installment plan for 50% down and the remaining balance over two months by contacting Mon Power Customer Service Once the $deposit is paid in full it will be refunded in one year if satisfactory credit is established A bill message was included on the bill issued 12/23/- IMPORTANT NOTICE: Under state regulations, Mon Power is permitted to request a security deposit when a customer's payment history is unsatisfactory If future payment are not made in a timely manner you may be required to pay a security deposit If eligible you may enroll in our Checkless Payment plan at [redacted] This can help ensure your payments are received by the due date If you have any questions regarding this matter, please call [redacted] The account balance was not paid in full by 01/12/due date the security deposit was created and billed to the account on 01/22/ Mr [redacted] is correct that his service has not been terminated; however he has a current bill issued 02/23/in the amount of $that includes $past due charges + $current consumption + $security deposit + $late fee due 03/14/ The security deposit in the amount of $is valid and will remain due on Mr [redacted] 's account He may contact Mon Power at [redacted] to discuss payment options as well as installments if needed

Dear [redacted] ,The bill for $168.30(with a total balance of $noted) was invoiced on 12/15/2016; company records do not reflect the customer contacted the company to discuss this invoice During recent contact, the company has not had the opportunity to discuss with the customer the account usage history, payments received, the billing time frame comparison, the weather factor, etc The company also has not had the opportunity to review an appliance list with the customer in order to determine the potential monthly usageThe Company has not yet received an appeal or a formal complaint from the PUC.With all due respect, the company has reviewed the customer's concerns in regard to billing, meter reading and found our position has not changed Please advise the customer to contact the company to complete a billing inquiry in regard to the bill invoiced on 12/15/2016.The Company is unable to address any complaint with Colombia Gas The Company has not received any additional LIHEAP credit for the amount of $66.00.As noted previoulsy, the customer is on the PCAP program The customer was recently recertified on 1/3/2017; the monthly PCAP credit was calcauled to be $(effectvie 12/13/2016) The bill for $was for the billing period of 11/11/to 12/12/2016; the PCAP credit would not apply to this bill(even thought it issued on 12/15/2016) The customer received a PCAP credit of $-on the 12/15/invoice; the customer would not be eligible for an additon credit on this invoice The $PCAP credit will appear on the next invoice scheduled to bill on/about 1/13/ The company did review the call where Mr [redacted] spoke with a PCAP representative - the representatiive did tell the customer the $credit would go towards the current bill(which was a mistake)A Supervisor tried to contact the customer to apologize for the incorrect information given, but Mr ***’s phone rang and rang - the Supervisor was unable to leave a messageIn regard to WARM program The WARM program works with the customer - in a partnership with the customer - in an attempt to reduce their elecgrib bill to the average listed on the attacment(the customer provided) The WARM program attempted to work with Mr [redacted] to lower the electric bill to the average - it is an average - the amount cannot be a ganeeted amount due to extenuing circumstances(i.eweather) The WARM program cannot further assist the customer given the location and some structional issue(which would be the property owner's reponsiblity) WARM contractors typically set the goal at approximately 10% of a customer’s monthly bill That is not a guarantee that every month Mr [redacted] will see this reduction on his bill It merely is a goal to work towards over time Some months extenuating circumstances can undermine the customer’s attempts to reach this goal, i.e.; one primary reason could be the weather Very cold or very hot temperatures can cause an increase in energy use that can interfere with the customer’s attempts to conserve in some areas and offset the savings of measures installed by the program Customers also receive estimated bills that can mean that one month they pay more than what they actually used but the following month an “actual” meter reading will be done and they will be charged an amount to level out their billing.Furthermore:The WARM program contractor provides energy education based on the customer’s usage and bills that exist when they visit the home for the audit.They discuss ways that both the customer and the WARM contractor via installation of WARM energy saving measures and energy education can work together to attempt to reduce electric energy usage An Energy Strategy plan is created And also an Energy Conservation Partnership Agreement is created (the document Mr [redacted] forwarded) The Partnership Agreement to written to outline the purpose for the WARM visit and to set a “goal” for energy savings for the customer and the contractor to work towards.Again, the amount noted in the attachment is an average Additionally, PCAP amounts are recalculated every three months The amounts customers are responsible to pay fluctuates depending on usage It is not unrealistic, that over the course of a year, a customer may hit their goal established on the Partnership Agreement; however, this may not happen every month WARM does not set billing amounts for the customer to pay each month The purpose of WARM is to work with the customer to attempt to lower the amount of electric usage they are responsible each month

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ On 07/22/2015, the customer called to apply for service againHe originally applied for service in March and never meter his requirementsDuring the application process, the Company discovered a large past due balance at the property he is signing for service atHis application was denied for a copy of his lease/deed for the address applied for service, due to large premise balance, to see if applicant has any responsibility for premise balanceCustomer's income information was updated, Level Denial of service letter issuedHe was advised that service can be turned off on or after 08/05/if he doesn't comply to the terms of the applicationCustomer satisfied On 07/24/the company receive a lease that was not legible, it is blurry and dottedThe customer stated he tried to send via an internet fax and will try to email it to usThe company advised him to call us back to confirm we received itThe customer was satisfied On 07/28/the company received another lease that was not legibleIt was blurryA message was left for the customer to call us back and a follow up letter was also sent On 08/04/the customer called in to check on the status of the lease he sent inThe company advised him we did receive it and we would review it and contact him back On 08/05/the lease was reviewed and the application for service was deniedThe company states the occupancy has not changedThe lease provided was between the applicant and the current customerA phone call was made to the customer to advise of thisHe was not satisfied and declined the PUC informationHe did request a supervisor and the company representative advised him one would contact him back The customer is listed on the financial information from 07/25/and 03/27/for the current occupantThis ties him to the premise The current occupant has been in contact with the company to see how to get assistance with the balance under her name The current occupant has also admitted that the applicant is her brother in law Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response due to the facts I was a transient back and forth during the time they state that I was living there I had just met my brother during that time I didn't know him at all until he found me I hadn't even known that I had another brother, secondly I sent them the lease I don't own a fax machine or know where to fax from as I stated before I am new to the area I had to use an app for android to take a picture so that I could fax through the app I was told something completely different from what was stated which was there was no address on the lease which there clearly was and that [redacted] still lived there which she doesn't the lady that I spoke to was very unprofessional and was getting smart on the phone telling me that [redacted] still lives there and wouldn't listen to me or explain to me why they felt that way I also offered to get verifications from [redacted] as to her now residence to send to them to prove her residence elsewhere in which the meted lady began to show her attitude on the phone and deny me that too my other issue is that if after this they do afford me the right to have services at this address I will be starting service with a past due balance due to their issues not mine I sent what was needed and they refused service so I feel like if this resolves the matter then they should start me with fresh service on the date that they accept to start it in my name not starting from march or any other date I will attach a copy of the lease also Final Business Response / [redacted] (4000, 9, 2015/09/04) */ The company maintains our prior positionThe occupancy at the location has not changedThe lease provided was between the applicant and the current ratepayerThe current ratepayer has a large balance and has contacted us to make arrangements on the balance and to obtain information to apply for assistance for the balanceThis makes the lease unacceptable and shows that occupancy has not changed The applicant is also listed as an occupant in the home on the financial updates provided by the current ratepayer, who also advised that the applicant is her brother in law If the applicant would like service in his name and accepts responsibility for the balance at the premise, the company will sign him for service and place him on a budget installment planHe would need to contact the company to do this

I am rejecting this response because: it is common sense that the bill will increase with increased useThe issue has been and still is the fact that I have not used that amount of electricityI have not been in the apartment for over half of the billing period so it is a no brainer this bill should have been cut in halfOhio Edison is not even attempting to check the meter and make sure it is being used correctlyI am being taken advantage of by Ohio Edison and I am completely helplessEverything has been checked inside of my homeEvery time I speak to someone from Ohio Edison they immediately and repeatedly say it is something in my home not working properlyEverything has been checked multiple timesThe only other option I have is to sit in the dark with no heat on at allI am truly disgusted by this company and I have no choice but to use them