Initial Business Response / [redacted] (1000, 7, 2016/05/05) */ The customer enrolled with FirstEnergy Solutions(FES) via the Northeast Ohio Public Energy Council (NOPEC)The offer was for 6% off the Cleveland Electric Illuminating Company (CEI) price to compare, through the January, meter readThe offer included a $early termination fee (ETF) On July 26, opt-out letters were mailed to all eligible customersShould the customer wish not to participate in the program they were to return the opt-out form by August 16, Having not received the customer's opt-out form, power flow started on December 27, On February 26, FES, was notified by CEI, that the customer switched supplier, therefore activating the $ETF When customers end their agreement prior to the contract end date, the early termination fee is not included on the bill provided by customer's local electric utility company On February 29, FirstEnergy Solutions mailed the customer the cancellation invoice to the mailing address that we have on recordFirstEnergy Solutions was not notified of a new billing address On May 5, 2016, a FirstEnergy Solutions representative spoke with the customerAs a onetime courtesy FES, will recall the account from collections, and waive (cancel)the ETF Attached please find a copy of the agreement terms and conditions, the opt-out letter, and the cancellation invoice letter Should the customer enroll with FES in the future, they should maintain a copy of the agreement terms and conditions for their records Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are doing exactly what I requestedThank you
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ The customer, enrolled with FirstEnergy Solutions via the web, on March 8, The offer was for $cents per kilowatt hour (kWh), through the June, 2018, meter readThe offer included a $early termination feeWhen customers enroll online, they are required to acknowledge that the agreement terms and conditions have been readThe customer also has the option to retain a copy of the agreement for their records On February 17, FirstEnergy Solutions,received notification that the customer, had changed supplier, therefore activating the early termination fee On March 29, 2016, a FirstEnergy Solutions, representative left a voice message for the customer to return our call in regards to the complaint that has been filed Attached please find a copy of the agreement terms and conditions, and the web enrollmentAs a onetime courtesy FES, will waive the early termination fee
Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ The customer enrolled with FirstEnergy Solutions (FES), via the web on January 16, The offer was for $cents per kilowatt hour (kWh), through the July, 2019, meter readThe offer included a $early termination feeWhen customer enroll online they are required to acknowledge that the agreement terms and conditions have been reviewedThe customer also has the option to retain a copy of the agreement terms and conditions for their records FirstEnergy Solutions, billed the account at the rate of $cents per kilowatt hour, per the agreement terms and conditionsFES, rate remain the same, throughout the agreement Attached please find a copy of the agreement terms and conditions, and the web enrollmentAs a onetime courtesy FES, will waive the early termination fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't sign anything over years,they changed the dates, and it is not signed by meAnd whats there excuse for charging me over the fixed rate? I can only access back yearAnd they over charged the fixed rate monhtsI beleave if they don't drop this they will be oweing me moneyI sent a few bills where I was charged over the fixed rate Final Business Response / [redacted] (4000, 9, 2016/04/20) */ On the initial reply to the Revdex.com Case# [redacted] , FirstEnergy Solutions (FES) included a copy on the customer's online (web) enrollment informationThe initial reply also stated that FES, agreed to waive the $early termination fee When customers have a supplier they receive a single from Mthat contains both their Mand FES chargesOn page of the bill, under Messages Met Ed, list the customer price to compare "Your current Price To Compare for generation and transmission from Mis listed belowFor you to save, a supplier price must be lowerThe Standard Residential (rate) also referred to as the price to compare (PTC) is not the rate charged by FirstEnergy Solutions Charges from FES are listed on the right side of the bill under Charges From FirstEnergy Solutions CorpFirstEnergy Solutions billed the account the rate of $cents per kilowatt hourFES rate remain the same throughout the agreement On April 18, 2016, a FES representative called the customer to review the billsA voice message was left for the customer to return our callA direct telephone number was also provided Attached please find a copy of the customer's transaction history report, and a copy of the customer's billTo assist the customer, the location of FES rate and charges are outlined on the billThe $early termination fee has been waived (removed)
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 27, Revdex.com of Akron WMarket St Akron, OH RE: Revdex.com Case # [redacted] ; [redacted] Dear Sir or Madam, This letter is FirstEnergy Solutions Corp.'s (FES) response to your inquiry regarding the above-referenced BCS Case NumberThe customer's complaint disputes an enrollment with FES through December and a $early termination fees (ETF) received Mr [redacted] originally enrolled with FES via the internet on March 9, for a rate of $per kilowatt hour through March His most current enrollment occurred via the telephone on September 18, for a rate of $per kilowatt hour through December The offer included a $ETFAt the time of enrollment, the terms and conditions are reviewed, including the early termination fee, and the customer must accept the terms for the enrollment to occur A copy of the internet enrollment, as well as the customer welcome letter with terms & conditions for the telephone enrollment are attached In May 2015, FES sent a communication to Mr [redacted] to advise him that the NITS (transmission) component of his price would be collected by AEP Ohio Power, his utility, as of June 1, The letter stated that FES would no longer be collecting that component, so his rate would be adjusted accordinglyThe rate adjusted to $per kilowatt hourA copy of the letter is attached On August 28, 2015, Ohio Power, informed FES that Mr [redacted] had elected another generation supplier prior to the contract end date, triggering the ETFAn invoice for the ETF was mailed to Mr [redacted] on August 27, Mr [redacted] contacted FES on September 2, and disputed his enrollmentHe requested that the ETF be waived and that he be sent a copy of his contract Terms & Conditions, which were sent On September 24, 2015, Mr [redacted] called FES and spoke with a supervisor regarding his enrollmentHe was advised that the early termination fee was set at $due to the length of the contract for which FES had to ensure power The early termination fee has been sent to a collections department as of October 19, It is due and payable Thank you, Becki P [redacted] Phone: [redacted] Email: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) First Energy Solutions correctly states that I applied for a two year rate planThe rate was to be locked in at $per KWH for two yearsThey then say that months later I signed up for years? That doesn't even make sense! Why would I sign up for a year term when I was only months into a year commitment? Why would they even call to ask at that point? This all sounds very shadyI would never knowingly agree to a year fixed rate anything, except a home loan of courseI wouldn't even finance a car for that long! I was a customer of FES for three years on a two year commitment and do not owe an early termination feeMailing a couple pages of fine print long after an agreement is made does not constitute a contractThe fee should be dropped so we can both move on Final Business Response / [redacted] (4000, 9, 2015/10/30) */ Good afternoon, FirstEnergy Solutions has documentation that shows Mr [redacted] telephoned to change his enrollment in and supplied a copy of the welcome letter and terms & conditions that were originally provided to the customer showing the December contract end date and early termination fee amountWe also provided a copy of the rate adjustment letter that was sent to Mr [redacted] in June He stated in his complaint that he believed that he was a year past his contract end date, however, he did not contact FES to dispute his enrollment or request information about the termThe early termination fee was accurately charged, however, as a one-time courtesy to the customer, the fee has been waivedThank youBecki P [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I don't completely agree with their statements, they have offered to resolve this dispute in a manner that satisfies meThank you for waiving the fee
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ I am unable to locate this customer or address in our systemHowever Third Party Suppliers (First Energy Solutions) and the Electric Distribution Utility (First Energy) are completely independent from each otherWe have no control over the amount a supplier charges for their rates or whether a supplier charges a cancellation feeCustomer's dispute is regarding alternate supplier Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never signed a contract saying that I would pay them a termination fee Final Business Response / [redacted] (1000, 17, 2016/06/10) */ The customer enrolled with FirstEnergy Solutions ("FES") via the web on February 24, The offer the customer selected was for $cents per kilowatt hour (kWh) through the December, 2017, meter readThe offer included a $early termination fee (ETF) When customers enroll on the web they are required to acknowledge the agreement terms and conditions of serviceIf the customer does not acknowledge (accept) the terms and conditions of service the enrollment cannot be processedThe customer also had the option to retain a copy of the agreement terms and conditions of service Attached please find a copy of the agreement terms and conditions of service and the web enrollmentWhile FES, does not agree with the customer's complaint, as web enrollment cannot be completed without customers accepting the terms and conditions of service, as a onetime courtesy FES, will waive (remove) the ETF
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ December 10, [redacted] RE: Revdex.com Case # [redacted] ; [redacted] Dear Sir or Madam, This letter is FirstEnergy Solutions Corp.'s (FES) response to your inquiry regarding the above-referenced BCS Case NumberThe customer's complaint disputes an enrollment with FES through December and a $early termination fee (ETF) received Ms [redacted] was enrolled with FES at the address of [redacted] , [redacted] , [redacted] , [redacted] from April 30, through July 30, at which time FES received a drop notification from PPL indicating that Ms [redacted] had "moved"No early termination fee was charged On December 12, 2013, Ms [redacted] enrolled the address of [redacted] , [redacted] , [redacted] into a rate of $per kilowatt hour through June This offer included a $early termination fee PPL informed FES that Ms [redacted] had elected another generation supplier on September 15, As this drop was prior to the contract end date, an invoice for the $ETF was mailed on September 28, As that invoice was not paid, the balance was sent to collections and another invoice was generated on November 17, The enrollment call from December 12, was reviewed and it was clear that Ms [redacted] accepted the terms and conditions of the FES offerA copy of the Welcome Letter and terms & conditions are attached for the Revdex.com review, as well as a copy of the recorded enrollment callThe acceptance of the terms & conditions occurs at around the 16:time point of the call The early termination fee was correctly charged Thank you, Becki P [redacted] Phone: [redacted] Email: [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ The customer enrolled with FirstEnergy Solutions ("FES") via the Northeast Ohio Public Energy Council (NOPEC)The offer was for 6% off the Cleveland Electric Illuminating Company's (CEI) price to compare through the January, meter read The offer included a $early termination fee (ETF) On June 5, opt-out letters were sent to all eligible customersShould the customer wish not to participate in the community savings program they were to return the opt-out form by June 26, Having not received the customer's opt-out form power flow started on July 17, The opt-out letter was mailed to: [redacted] Attached please find a copy of the agreement terms and conditions of service, and the opt-out letterAs a onetime courtesy FES, will waive (remove) the $early termination, not because FES agrees with the customer complaintFES records show that written agreement terms and conditions of service and the opt-out letter explaining the early termination fee were sent to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2016/05/05) */ The customer enrolled with FirstEnergy Solutions(FES) via the Northeast Ohio Public Energy Council (NOPEC)The offer was for 6% off the Cleveland Electric Illuminating Company (CEI) price to compare, through the January, meter readThe offer included a $early termination fee (ETF) On July 26, opt-out letters were mailed to all eligible customersShould the customer wish not to participate in the program they were to return the opt-out form by August 16, Having not received the customer's opt-out form, power flow started on December 27, On February 26, FES, was notified by CEI, that the customer switched supplier, therefore activating the $ETF When customers end their agreement prior to the contract end date, the early termination fee is not included on the bill provided by customer's local electric utility company On February 29, FirstEnergy Solutions mailed the customer the cancellation invoice to the mailing address that we have on recordFirstEnergy Solutions was not notified of a new billing address On May 5, 2016, a FirstEnergy Solutions representative spoke with the customerAs a onetime courtesy FES, will recall the account from collections, and waive (cancel)the ETF Attached please find a copy of the agreement terms and conditions, the opt-out letter, and the cancellation invoice letter Should the customer enroll with FES in the future, they should maintain a copy of the agreement terms and conditions for their records Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are doing exactly what I requestedThank you
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ The customer, enrolled with FirstEnergy Solutions via the web, on March 8, The offer was for $cents per kilowatt hour (kWh), through the June, 2018, meter readThe offer included a $early termination feeWhen customers enroll online, they are required to acknowledge that the agreement terms and conditions have been readThe customer also has the option to retain a copy of the agreement for their records On February 17, FirstEnergy Solutions,received notification that the customer, had changed supplier, therefore activating the early termination fee On March 29, 2016, a FirstEnergy Solutions, representative left a voice message for the customer to return our call in regards to the complaint that has been filed Attached please find a copy of the agreement terms and conditions, and the web enrollmentAs a onetime courtesy FES, will waive the early termination fee
Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ The customer enrolled with FirstEnergy Solutions (FES), via the web on January 16, The offer was for $cents per kilowatt hour (kWh), through the July, 2019, meter readThe offer included a $early termination feeWhen customer enroll online they are required to acknowledge that the agreement terms and conditions have been reviewedThe customer also has the option to retain a copy of the agreement terms and conditions for their records FirstEnergy Solutions, billed the account at the rate of $cents per kilowatt hour, per the agreement terms and conditionsFES, rate remain the same, throughout the agreement Attached please find a copy of the agreement terms and conditions, and the web enrollmentAs a onetime courtesy FES, will waive the early termination fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't sign anything over years,they changed the dates, and it is not signed by meAnd whats there excuse for charging me over the fixed rate? I can only access back yearAnd they over charged the fixed rate monhtsI beleave if they don't drop this they will be oweing me moneyI sent a few bills where I was charged over the fixed rate Final Business Response / [redacted] (4000, 9, 2016/04/20) */ On the initial reply to the Revdex.com Case# [redacted] , FirstEnergy Solutions (FES) included a copy on the customer's online (web) enrollment informationThe initial reply also stated that FES, agreed to waive the $early termination fee When customers have a supplier they receive a single from Mthat contains both their Mand FES chargesOn page of the bill, under Messages Met Ed, list the customer price to compare "Your current Price To Compare for generation and transmission from Mis listed belowFor you to save, a supplier price must be lowerThe Standard Residential (rate) also referred to as the price to compare (PTC) is not the rate charged by FirstEnergy Solutions Charges from FES are listed on the right side of the bill under Charges From FirstEnergy Solutions CorpFirstEnergy Solutions billed the account the rate of $cents per kilowatt hourFES rate remain the same throughout the agreement On April 18, 2016, a FES representative called the customer to review the billsA voice message was left for the customer to return our callA direct telephone number was also provided Attached please find a copy of the customer's transaction history report, and a copy of the customer's billTo assist the customer, the location of FES rate and charges are outlined on the billThe $early termination fee has been waived (removed)
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 27, Revdex.com of Akron WMarket St Akron, OH RE: Revdex.com Case # [redacted] ; [redacted] Dear Sir or Madam, This letter is FirstEnergy Solutions Corp.'s (FES) response to your inquiry regarding the above-referenced BCS Case NumberThe customer's complaint disputes an enrollment with FES through December and a $early termination fees (ETF) received Mr [redacted] originally enrolled with FES via the internet on March 9, for a rate of $per kilowatt hour through March His most current enrollment occurred via the telephone on September 18, for a rate of $per kilowatt hour through December The offer included a $ETFAt the time of enrollment, the terms and conditions are reviewed, including the early termination fee, and the customer must accept the terms for the enrollment to occur A copy of the internet enrollment, as well as the customer welcome letter with terms & conditions for the telephone enrollment are attached In May 2015, FES sent a communication to Mr [redacted] to advise him that the NITS (transmission) component of his price would be collected by AEP Ohio Power, his utility, as of June 1, The letter stated that FES would no longer be collecting that component, so his rate would be adjusted accordinglyThe rate adjusted to $per kilowatt hourA copy of the letter is attached On August 28, 2015, Ohio Power, informed FES that Mr [redacted] had elected another generation supplier prior to the contract end date, triggering the ETFAn invoice for the ETF was mailed to Mr [redacted] on August 27, Mr [redacted] contacted FES on September 2, and disputed his enrollmentHe requested that the ETF be waived and that he be sent a copy of his contract Terms & Conditions, which were sent On September 24, 2015, Mr [redacted] called FES and spoke with a supervisor regarding his enrollmentHe was advised that the early termination fee was set at $due to the length of the contract for which FES had to ensure power The early termination fee has been sent to a collections department as of October 19, It is due and payable Thank you, Becki P [redacted] Phone: [redacted] Email: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) First Energy Solutions correctly states that I applied for a two year rate planThe rate was to be locked in at $per KWH for two yearsThey then say that months later I signed up for years? That doesn't even make sense! Why would I sign up for a year term when I was only months into a year commitment? Why would they even call to ask at that point? This all sounds very shadyI would never knowingly agree to a year fixed rate anything, except a home loan of courseI wouldn't even finance a car for that long! I was a customer of FES for three years on a two year commitment and do not owe an early termination feeMailing a couple pages of fine print long after an agreement is made does not constitute a contractThe fee should be dropped so we can both move on Final Business Response / [redacted] (4000, 9, 2015/10/30) */ Good afternoon, FirstEnergy Solutions has documentation that shows Mr [redacted] telephoned to change his enrollment in and supplied a copy of the welcome letter and terms & conditions that were originally provided to the customer showing the December contract end date and early termination fee amountWe also provided a copy of the rate adjustment letter that was sent to Mr [redacted] in June He stated in his complaint that he believed that he was a year past his contract end date, however, he did not contact FES to dispute his enrollment or request information about the termThe early termination fee was accurately charged, however, as a one-time courtesy to the customer, the fee has been waivedThank youBecki P [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I don't completely agree with their statements, they have offered to resolve this dispute in a manner that satisfies meThank you for waiving the fee
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ I am unable to locate this customer or address in our systemHowever Third Party Suppliers (First Energy Solutions) and the Electric Distribution Utility (First Energy) are completely independent from each otherWe have no control over the amount a supplier charges for their rates or whether a supplier charges a cancellation feeCustomer's dispute is regarding alternate supplier Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never signed a contract saying that I would pay them a termination fee Final Business Response / [redacted] (1000, 17, 2016/06/10) */ The customer enrolled with FirstEnergy Solutions ("FES") via the web on February 24, The offer the customer selected was for $cents per kilowatt hour (kWh) through the December, 2017, meter readThe offer included a $early termination fee (ETF) When customers enroll on the web they are required to acknowledge the agreement terms and conditions of serviceIf the customer does not acknowledge (accept) the terms and conditions of service the enrollment cannot be processedThe customer also had the option to retain a copy of the agreement terms and conditions of service Attached please find a copy of the agreement terms and conditions of service and the web enrollmentWhile FES, does not agree with the customer's complaint, as web enrollment cannot be completed without customers accepting the terms and conditions of service, as a onetime courtesy FES, will waive (remove) the ETF
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ December 10, [redacted] RE: Revdex.com Case # [redacted] ; [redacted] Dear Sir or Madam, This letter is FirstEnergy Solutions Corp.'s (FES) response to your inquiry regarding the above-referenced BCS Case NumberThe customer's complaint disputes an enrollment with FES through December and a $early termination fee (ETF) received Ms [redacted] was enrolled with FES at the address of [redacted] , [redacted] , [redacted] , [redacted] from April 30, through July 30, at which time FES received a drop notification from PPL indicating that Ms [redacted] had "moved"No early termination fee was charged On December 12, 2013, Ms [redacted] enrolled the address of [redacted] , [redacted] , [redacted] into a rate of $per kilowatt hour through June This offer included a $early termination fee PPL informed FES that Ms [redacted] had elected another generation supplier on September 15, As this drop was prior to the contract end date, an invoice for the $ETF was mailed on September 28, As that invoice was not paid, the balance was sent to collections and another invoice was generated on November 17, The enrollment call from December 12, was reviewed and it was clear that Ms [redacted] accepted the terms and conditions of the FES offerA copy of the Welcome Letter and terms & conditions are attached for the Revdex.com review, as well as a copy of the recorded enrollment callThe acceptance of the terms & conditions occurs at around the 16:time point of the call The early termination fee was correctly charged Thank you, Becki P [redacted] Phone: [redacted] Email: [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ The customer enrolled with FirstEnergy Solutions ("FES") via the Northeast Ohio Public Energy Council (NOPEC)The offer was for 6% off the Cleveland Electric Illuminating Company's (CEI) price to compare through the January, meter read The offer included a $early termination fee (ETF) On June 5, opt-out letters were sent to all eligible customersShould the customer wish not to participate in the community savings program they were to return the opt-out form by June 26, Having not received the customer's opt-out form power flow started on July 17, The opt-out letter was mailed to: [redacted] Attached please find a copy of the agreement terms and conditions of service, and the opt-out letterAs a onetime courtesy FES, will waive (remove) the $early termination, not because FES agrees with the customer complaintFES records show that written agreement terms and conditions of service and the opt-out letter explaining the early termination fee were sent to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)