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FirstService Residential Illinois, Inc.

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Reviews FirstService Residential Illinois, Inc.

FirstService Residential Illinois, Inc. Reviews (3)

Be very very wary of this property management company They make statements such as they do not update the assessments on the auto pay, the property owner must do that That is false, I have proof that they do, in fact, update them, HOWEVER, if you are out of balance throughout the ENTIRE year, they do NOT notify you at allWhat they do is, they send you an email at the END of the year saying you owe hundreds of dollars because the assessment was never updated on the auto payment They don't communicate with you AT ALL throughout the year that there is a problem, they contact you months later saying you owe a ton of money Terrible terrible business practices Personally, I think they are crooks Many of my fellow residents will also be submitting reviews to the way this company does business Just terrible I live in Fairfield Villages (Townhomes and Condos) in Round Lake Beach, IL and FirstService is our property management company

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear Mr. [redacted],
Thank you for your feedback. I'd like to look into this matter on your behalf, and resolve any outstanding issues regarding payments and parking. Please let me know the owner's name and address in this concern and I...

will investigate and solve the issues. Please feel free to contact me directly.
Thanks,
[redacted]
Manager, Customer Service
FirstService Residential, Illinois
[redacted]@fsresidential.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue has not yet been resolved, but additional info was sent to [redacted]@fsresidential.com
via email.
Final Business Response /* (4000, 9, 2015/07/31) */
Dear Revdex.com,
I believe all of Mr. [redacted]'s concerns have been addressed by our Property Manager, except for receiving the 2015 operating budget which is in process and being also handled by the Property Manager. The Property Manager has been in communication with Mr. [redacted] regarding all of his issues in this matter.
Thanks.
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unacceptable to not have an operating budget seven months into the year.
The owner will be contacting all stakeholder in the LLC to vote on getting a new property management company.

Initial Business Response /* (1000, 10, 2015/06/02) */
On the evening the leak was identified, [redacted] was sent out to investigate the issue and continued to do so the next morning as well. At that time it was determined that a remedy would require access into additional units. Due...

to the need to coordinate with several owners the work was scheduled for May 11th. Unfortunately, there were limitations in accessing units either because we could not obtain keys for access or the ownership was not available. Therefore, in order to expedite a resolve we consulted with an alternate plumber, AMS, who ended up having the capabilities to provide prompter service. On May 11th, AMS was able to rod the whole line by accessing only two units. As of May 11th, the leak has been resolved and the association has implemented any required repairs. Any additional damages (ie. plaster, painting) should be coordinated with association's insurance provider, [redacted] and the individual owner's homeowner insurance company.

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Address: 1740 E 55th St, Chicago, Illinois, United States, 60615-5982

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