FIS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I just wanted to let you know my complaint has been taken care of They called and sent me a label to return my old food stamp machine They have also refunded all the charges that they debited my account for Thank you for your help I am sorry that it had to come to that but they would not answer their phone calls or return any calls

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.I just wanted to let you know my complaint has been taken care of.  They called and sent me a label to return my old food stamp machine.  They have also refunded all the charges that they debited my account for.  Thank you for your help.  I am sorry that it had to come to that but they would not answer their phone calls or return any calls.

Review: We received a prepaid Visa debit gift card from our employer on 4/28/15. When we went to use this card in July, the card was declined. We called FIS and was advised that someone used it on 5/3/2015 for an online payment to TMobile. FIS advised us to send a letter to them outlining the dispute with our information, the card information and the transaction information(which FIS supplied to us). The letter was faxed to them on 7/28/15 and we have a successful fax transmission slip. They closed out our dispute in August stating they didn't have our mailing information that was on the letter they received. When I called for status, they advised they didn't receive the letter even though the fax report confirms it was delivered. They now state they cannot reopen the case or help us at all. A thief is getting away with stealing $100 and they refuse to help us any longer.Desired Settlement: We would like for the company to investigate the unauthorized transaction, notify TMobile to get a refund and reissue us a new card. We are only asking for them to give us what was stolen from us. Their service lacks the security needed to sell a good product to consumers.

Business

Response:

After research and contacting disputes, they closed the case because they state that they did not receive the customer’s lost/stolen fax.The customer will need to send in the fax that was requested by the disputes area if they would like the research into this matter to be reopened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was advised on the phone by an agent they would not reopen the case. I have attached my original letter and proof of fax. If they are willing to reopen this case, that is fine but I need a contact name, position and direct phone number to ensure that I am helped with my call to their office.

Regards,

Business

Response:

The cardholder should have the card and the last 4 digits of the card are 9008. If the cardholder needs a new one as they did not receive this one, then I can have that request done as well. The request was sent to Customer Service on 1/2/16.

Review: We had a contract with JP Morgan to handle our food stamp / SNAP / EBT Benefits. They supplied us with a machine. We ran the EBT card thru just like a master card machine and they would credit our Business checking account for the sale. Then JP Morgan sold the contract to FIS to handle the EBT point of sale transactions. I received one letter from FIS stating that they were going to take over the processing for JP Morgan. I had questions concerning this transition. The letter that I received was dated June 30, 2014. I have tried calling the number in the letter several times in July, August, September, October, and November. Your call is put on hold and then after a while you get disconnected. This happens every time you call them. I have tried calling and leaving a message but they never return your call. I have tried faxing the company with the fax number listed in their letter. I have faxed them twice and no response. Luckily my credit card processor said that they could also process the EBT cards for me. I got it set up with them in two days. My problem is they are now charging my account and not providing me with any service. I was charged 16.09 in September, 26.82 in October, and I am not sure what my account was charged in November. I have not received my Bank statement yet. I am sure I was charged. They are charging my checking account and not providing me any services. I want to know how to return the machine that JP Morgan provided me to them but without any communication with them I cannot.Desired Settlement: I want refunded for my charges in September, October, November. I do not want charged in December. These charges have to stop immediately. They won't respond to you but since they have my account number they just debit my checking account. That is fraud! I also need to know where to send the EBT machine that JP Morgan provided us to accept the EBT cards. They are really lucky that my credit card company helped me out processing the EBT transactions. I would be out thousands of dollars if I couldn't have found someone to process the cards. How can they treat customers this way? They won't contact you at all. Unbelievable.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I just wanted to let you know my complaint has been taken care of. They called and sent me a label to return my old food stamp machine. They have also refunded all the charges that they debited my account for. Thank you for your help. I am sorry that it had to come to that but they would not answer their phone calls or return any calls.