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Fischer's Foreign Cars, Inc.

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Reviews Fischer's Foreign Cars, Inc.

Fischer's Foreign Cars, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/28) */
On 9/9/the customer brought his Pontiac Grand Prix, with 152,miles on it, in for service, and requested a power steering rack to be replaced because it was leakingHe also wanted the front brake rotors replaced, based on
recommendations from another shopAfter our inspection, we confirmed the Power Steering rack was leaking and did need to be replaced, but the brakes were fine and did not need serviced at this timeHowever, the left front wheel speed sensor, which is part of the wheel bearing, was throwing out different codes and it was recommended to be replacedBoth jobs were approved by the customer and completed at a cost to the customer of $and the invoice #*** is attached for your review
On 9/14/he returned with his Pontiac grand prix because it would not accelerate beyond MPHIt appeared to be stuck in a "limp mode" to protect either the engine or transmissionAfter our inspection, a quote for a Mass air flow sensor (MAP), accelerator pedal assembly, and catalytic converter, was presented to the customer and declinedThe customer drove his car away and the customer was not charged for this service
Late in the month (this past February) the customer called to request a full refund ($722.13) for the previous work we did on the power steering rack and wheel bearingShe stated that the work we did, replacing a power steering rack and wheel bearing caused her to need more parts replacedShe/he took the Pontiac to another shop and had them fix the work we previously quoted him/her forThe customer supplied a receipt to us, but the receipt doesn't name a business and is dated 9/28/That receipt is also attached
On 10/01/the customer took the Pontiac to another shop called Steve's Auto ServiceIt appears they replaced a throttle Body that the "Unknown" shop replaced on 9/14/2015, spark plugs, spark plug wires, an ignition coil and a diagnostics testThat receipt is also provided
It remains unclear why the customer is dissatisfied with the service we provided? We replaced the Power Steering Rack for a leak, per the customer's request and a wheel speed sensor for codes stored in the vehicles on board computerWe do not have the equipment to do wheel alignments here, so it was recommended to the customer to have a wheel alignment done after the PS rack was replaced, and it is unknown whether or not the customer ever did thisI can't see where the service we provided was duplicated, defective or questionedAs stated earlier, their vehicle had 152,miles on it when we serviced it and the parts that were replaced after we serviced it, based on the receipts that were provided to us by the customer, and are attached to our reply appear to be normal, high mileage, maintenance repairs
As always, it is unfortunate when a customer is dissatisfied with the service we provide as we strive to achieve 100% customer satisfaction and our work is guaranteed
Bonnie J Fischer
President

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