Fisco Auto Body

[redacted] ***: Failure to properly fix in a timely fashion my Fifth Wheel Trailer which was damaged by a tree falling on it during a storm early in Response: Timely fashion; Owner dropped off vehicle to be repaired and said it was not in a hurry We were very busy and he said it would be no problem to leave it here through the winter Owner said free storage Note: inside storage never outside since the moment it was dropped off [redacted] ***: The damage included: a broken rear side window, holes in the roof, major water damage, and the buckling of the rear of the trailer under the weight of the tree Response: Description fairly accurate There was no structural damage The buckling was the delaminated right rear side panel [redacted] ***: At the suggestion of [redacted] Insurance, I took it in to be fixed by Fisco Auto BodyAfter almost years I received the call "My trailer was fixed" Response: We were in contact with the owner throughout the years Again he said no hurry, free storage and I will be selling it when it is done [redacted] ***: I believed by its current state that it was stored wet, indoors for years Response: We removed the outer wall of the damaged area within the first two days to let it dry out The other sections of the trailer that have water damage were not related to the tree damage We are not responsible for the remaining portion of his trailer [redacted] ***: This created major mold issues Response: The only mold on the trailer was the new inner layer of wood that we first installed Because of some remaining moisture the wood panel shows some green mold and was removed There was no mold found on any areas of his trailer Especially the repaired area [redacted] ***: Even on the newly installed white paneling, which should be tan, but tan was unavailable Response: Owner was told at the start that the manufacture no longer has a matching panel The owner was told and he was okay with that [redacted] ***: I asked [redacted] Fiscal if the new water damage was from roof issues? He said no and that the roof was great and the water did not come from the roof Response: True statement The roof had three very small holes that showed no sign of water damage [redacted] ***: He told me that the reason there was current water damage was because one of his colleague's washed the unit with the slides openHe said not to worry, that all trailers leak in some way Response: Current water damage as stated is a two inch water stain from washing the slide out partially open to get all of the gaps and seal clean This is hardly water damage Not to worry all trailers leak is a statement [redacted] ***: He then said there were major mold issues in the walls that he had noticed when he had the unit apart Response: statement He was told that the walls were rotted not moldy, big difference [redacted] ***: I asked why he didn't call me...He said he probably should have Response: Owner was not called because the rotted areas were not part of the claim They are on the adjacent back wall that we could see when the corner trim was removed Note; the rotted back wall was noticed within the first few days of the trailer being here It is not uncommon to have water issues in the walls of motor homes and trailer homes Mostly comes from windows [redacted] ***: Case and point: The trailer was in great condition before the tree fell on it Response: The trailer is in the same condition that it was when the tree fell on it except for the repair Trailers do not rot in a dry stored area in a year and a half They rot over years of neglect This is the main reason why insurance companies do not cover rotted damage It is considered maintenance The owner was previously told by Hannah Trailer in Oak Creek, WI that he had a water problem on the back panel two years prior They did come out and look at [redacted] ’s request and confirmed the same problem [redacted] ***: I carried insurance on the unit for many years, to make sure I was covered in the event of an accidentyears ago I questioned the estimate [redacted] submitted to Insurance Company, I thought it seemed lowHe said not to worryI then called [redacted] and verified that they would fix everything for the estimate submitted, and they said yes Response: Estimate was written by [redacted] not by Fisco Auto Body and most estimates are a preliminary estimate of what they could see at the time [redacted] they said they would take care of any of the damages from the tree incident [redacted] ***: The Insurance Company now states that I did not have my trailer roof fix years ago which has caused the current problems What they do not seem to get is that I have a vinyl expert go over the trailer roof yearlyHe finds no problems with the roof [redacted] found no problems with the roof Response: The issues between his insurance and how the moisture got into the back wall is not my responsibility Yes the roof is in good condition, but moisture is still in the back wall and other areas in the trailer The trailer does not have mold issues It has rotted structure and delamination of the exterior panels Worst area is the back wall of the trailer Other areas are delamination by the windows on the side None of this has anything to do with the damage from the tree As for the storing it in wet condition we cannot take the trailer apart from front to back to dry out the interior walls Again not our responsibility Owner is clearly trying to get his money for the trailer through other means because with the water damage the value drops considerable His insurance company told him rot is not a covered loss My insurance agent told me that it has nothing to do with the repair and is not my responsibility He is using mold as a scare tactic that the trailer is not useable He threatened to call his attorney and sue [redacted] and Fisco Auto Body This is just another road he has taken to get the maximum amount for his trailer he does not want There is much more conversation that has occurred with the owner and Fisco Auto Body and more if need be The water stain that is there from opening and washing the coach is still there The work has been halted until a decision is made if we finish the trailer or leave it as is We will finish it properly if asked and paid for it We have not been paid for the repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Its sounds like *** wants to settle this through the courtsI had hoped that he would choose the high road and admit his mistakes regarding my 5th wheel camper. Thank you for your assistance to this point, but I do not believe there is anything you can do to resolve this matter. If there is , please call me direct at ###-###-####. I will be out of town for the next weeks....You know the funny thing about this situation is the Fisco website ....It is all about customer satisfaction....Thank you for everything,***

When the trailer was finished it was washed and taken
outside so Mr*** could pick it up.
Mr*** came in the next day or so to look at the repair. I showed him the repair and the back wall
issueSince there was no inside support to attach the window treatments we
installed a white trim moulding below the windows from corner to corner. At that time Mr*** seemed to understand
the situation. He was not really pleased
with the white trim moulding and asked if it was possible for us to use wood
trim so to match the existing trim and make it look like it belongs. I said I would. A short time after things changed. He started with his insurance that they
should cover it. They said no. The trailer was brought back inside at
Fisco. Than he was going to take
*** *** and Fisco Auto Body to court.
Then he called me and said I should call my insurance and tell them to
buy it for $10,He would give me the check and we would be good. He told me to think about it. Then I received in the mail from Mr*** a
copy of a statement from his attorney saying he was billed $for services
with a hand written note at the bottom saying, “***, I paid this bill and
told them that you and I have worked this out.
If this is not the case Please let me know by 10/12/14, Thank You in
Advance, ***” He also sent a copy of the *** *** Insurance check with
a note saying “I will turn this over to you once I received my check for the
unit. I called Mr*** and told him we
did not have an agreement. He said ok
and that he will not be the one talking to me any longer. The next communication was Revdex.com
We have made repairs authorized by *** ***. Remaining issues are not from the repair, the
inside storage, and are not Fiscos responsibilityIf payment for repairs of
$is not made by January 15, we will file a claim in small claims
court

[redacted]: Failure to properly fix in a timely fashion
my Fifth Wheel Trailer which was damaged by a tree falling on it during a storm
early in 2013.
Response:  Timely fashion; Owner dropped off vehicle to
be repaired and said it was not in a hurry. 
We were very busy and he...

said it would be no problem to leave it here
through the winter.  Owner said free
storage.  Note: inside storage never
outside since the moment it was dropped off. 
[redacted]: The damage included: a broken rear side
window, holes in the roof, major water damage, and the buckling of the rear of
the trailer under the weight of the tree.
Response:
Description fairly accurate.  There was
no structural damage.  The buckling was
the delaminated right rear side panel. 
[redacted]: At the suggestion of [redacted]
Insurance, I took it in to be fixed by Fisco Auto Body. After almost 1.5 years
I received the call "My trailer was fixed".
Response:
We were in contact with the owner throughout the 1.5 years.  Again he said no hurry, free storage and I
will be selling it when it is done.
[redacted]: I believed by its current state that it was
stored wet, indoors for 1.5 years..
Response:
We removed the outer wall of the damaged area within the first two days to let
it dry out.  The other sections of the
trailer that have water damage were not related to the tree damage.  We are not responsible for the remaining
portion of his trailer. 
 [redacted]: This
created major mold issues.
Response:
The only mold on the trailer was the new inner layer of wood that we first
installed.  Because of some remaining
moisture the wood panel shows some green mold and was removed.  There was no mold found on any areas of his
trailer.  Especially the repaired
area. 
[redacted]: Even on the newly installed white paneling,
which should be tan, but tan was unavailable.
Response:
Owner was told at the start that the manufacture no longer has a matching
panel.  The owner was told and he was
okay with that. 
[redacted]: I asked [redacted] Fiscal if the new water damage
was from roof issues? He said no and that the roof was great and the water did
not come from the roof.
Response:
True statement.  The roof had three very
small holes that showed no sign of water damage. 
 [redacted]: He
told me that the reason there was current water damage was because one of his colleague's
washed the unit with the slides open. He said not to worry, that all trailers
leak in some way.
Response: Current
water damage as stated is a two inch water stain from washing the slide out
partially open to get all of the gaps and seal clean.  This is hardly water damage. 
Not to worry all trailers leak is a false statement.
[redacted]: He then said there were major mold issues in
the walls that he had noticed when he had the unit apart..
Response:
False statement He was told that the walls were rotted not moldy, big
difference. 
 [redacted]: I
asked why he didn't call me...He said he probably should have.
Response:
Owner was not called because the rotted areas were not part of the claim.  They are on the adjacent back wall that we
could see when the corner trim was removed. 
Note; the rotted back wall was noticed within the first few days of the
trailer being here.  It is not uncommon
to have water issues in the walls of motor homes and trailer homes.  Mostly comes from windows. 
[redacted]: Case and point: The trailer was in great
condition before the tree fell on it.
Response:
The trailer is in the same condition that it was when the tree fell on it
except for the repair.  Trailers do not
rot in a dry stored area in a year and a half. 
They rot over years of neglect.  
This is the main reason why insurance companies do not cover rotted
damage.  It is considered
maintenance.  The owner was previously
told by Hannah Trailer in Oak Creek, WI that he had a water problem on the back
panel two years prior.  They did come out
and look at [redacted]’s request and confirmed the same problem. 
[redacted]: I carried insurance on the unit for many
years, to make sure I was covered in the event of an accident. 1.5 years ago I
questioned the estimate [redacted] submitted to Insurance Company, I thought it
seemed low. He said not to worry. I then called [redacted] and verified
that they would fix everything for the estimate submitted, and they said yes.
Response:
Estimate was written by [redacted] not by Fisco Auto Body and most
estimates are a preliminary estimate of what they could see at the time.  [redacted] they said they would take
care of any of the damages from the tree incident. 
[redacted]: The Insurance Company now states that I did
not have my trailer roof fix years ago which has caused the current problems.
What they do not seem to get is that I have a vinyl expert go over the trailer
roof yearly. He finds no problems with the roof. [redacted] found no problems with
the roof
Response:
The issues between his insurance and how the moisture got into the back wall is
not my responsibility.  Yes the roof is
in good condition, but moisture is still in the back wall and other areas in
the trailer. 
The
trailer does not have mold issues.  It has
rotted structure and delamination of the exterior panels.  Worst area is the back wall of the
trailer.  Other areas are delamination by
the windows on the side.  None of this
has anything to do with the damage from the tree.  As for the storing it in wet condition we cannot
take the trailer apart from front to back to dry out the interior walls.  Again not our responsibility. 
Owner
is clearly trying to get his money for the trailer through other means because
with the water damage the value drops considerable.  His insurance company told him rot is not a
covered loss.  My insurance agent told me
that it has nothing to do with the repair and is not my responsibility.  He is using mold as a scare tactic that the
trailer is not useable.  He threatened to
call his attorney and sue [redacted] and Fisco Auto Body.  This is just another road he has taken to get
the maximum amount for his trailer he does not want.   
There
is much more conversation that has occurred with the owner and Fisco Auto Body
and more if need be.  The water stain
that is there from opening and washing the coach is still there.  The work has been halted until a decision is
made if we finish the trailer or leave it as is.  We will finish it properly if asked and paid
for it.  We have not been paid for the
repairs.

Review: Failure to properly fix in a timely fashion my Fifth Wheel Trailer which was damaged by a tree falling on it during a storm early in 2013. The damage included: a broken rear side window, holes in the roof, major water damage, and the buckling of the rear of the trailer under the weight of the tree. At the suggestion of [redacted] Insurance, I took it in to be fixed by Fisco Auto Body. After almost 1.5 years I received the call "My trailer was fixed". Thank God I checked on the quality of the work when I went to pick it up. The idea that this unit was properly fixed was appalling. I believed by its current state that it was stored wet, indoors for 1.5 years.. This created major mold issues. Even on the newly installed white paneling, which should be tan , but tan was unavailable. I asked [redacted] Fiscal if the new water damage was from roof issues? He said no and that the roof was great and the water did not come from the roof. He told me that the reason there was current water damage was because one of his colleague's washed the unit with the slides open. He said not to worry, that all trailers leak in some way. He then said there were major mold issues in the walls that he had noticed when he had the unit apart.. I asked why he didn't call me...He said he probably should have. Case and point: The trailer was in great condition before the tree fell on it. I carried insurance on the unit for many years, to make sure I was covered in the event of an accident. 1.5 years ago I questioned the estimate [redacted] submitted to Insurance company, I thought it seemed low. He said not to worry. I then called [redacted] and verified that they would fix everything for the estimate submitted, and they said yes. The Insurance company now states that I did not have my trailer roof fix years ago which has caused the current problems. What they do not seem to get is that I have a vinyl expert go over the trailer roof yearly. He finds no problems with the roof. [redacted] found no problems with the roofDesired Settlement: I cannot accept in good conscience the trailer with the mold and water issues, nor do I feel comfortable exposing someone else to these issues. I will except $13000 which is actually less then the value of the fifth wheel trailer when I took it in to have the work done. They can carry the guilt of selling a moldy trailer to an unsuspecting new owner....Ironically, Fisco has a web sight that talks about a lifetime warranty and customer satisfaction. Thank you in advance for your time.[redacted]

Business

Response:

[redacted]: Failure to properly fix in a timely fashion

my Fifth Wheel Trailer which was damaged by a tree falling on it during a storm

early in 2013.

Response: Timely fashion; Owner dropped off vehicle to

be repaired and said it was not in a hurry.

We were very busy and he said it would be no problem to leave it here

through the winter. Owner said free

storage. Note: inside storage never

outside since the moment it was dropped off.

[redacted]: The damage included: a broken rear side

window, holes in the roof, major water damage, and the buckling of the rear of

the trailer under the weight of the tree.

Response:

Description fairly accurate. There was

no structural damage. The buckling was

the delaminated right rear side panel.

[redacted]: At the suggestion of [redacted]

Insurance, I took it in to be fixed by Fisco Auto Body. After almost 1.5 years

I received the call "My trailer was fixed".

Response:

We were in contact with the owner throughout the 1.5 years. Again he said no hurry, free storage and I

will be selling it when it is done.

[redacted]: I believed by its current state that it was

stored wet, indoors for 1.5 years..

Response:

We removed the outer wall of the damaged area within the first two days to let

it dry out. The other sections of the

trailer that have water damage were not related to the tree damage. We are not responsible for the remaining

portion of his trailer.

[redacted]: This

created major mold issues.

Response:

The only mold on the trailer was the new inner layer of wood that we first

installed. Because of some remaining

moisture the wood panel shows some green mold and was removed. There was no mold found on any areas of his

trailer. Especially the repaired

area.

[redacted]: Even on the newly installed white paneling,

which should be tan, but tan was unavailable.

Response:

Owner was told at the start that the manufacture no longer has a matching

panel. The owner was told and he was

okay with that.

[redacted]: I asked [redacted] Fiscal if the new water damage

was from roof issues? He said no and that the roof was great and the water did

not come from the roof.

Response:

True statement. The roof had three very

small holes that showed no sign of water damage.

[redacted]: He

told me that the reason there was current water damage was because one of his colleague's

washed the unit with the slides open. He said not to worry, that all trailers

leak in some way.

Response: Current

water damage as stated is a two inch water stain from washing the slide out

partially open to get all of the gaps and seal clean. This is hardly water damage.

Not to worry all trailers leak is a false statement.

[redacted]: He then said there were major mold issues in

the walls that he had noticed when he had the unit apart..

Response:

False statement He was told that the walls were rotted not moldy, big

difference.

[redacted]: I

asked why he didn't call me...He said he probably should have.

Response:

Owner was not called because the rotted areas were not part of the claim. They are on the adjacent back wall that we

could see when the corner trim was removed.

Note; the rotted back wall was noticed within the first few days of the

trailer being here. It is not uncommon

to have water issues in the walls of motor homes and trailer homes. Mostly comes from windows.

[redacted]: Case and point: The trailer was in great

condition before the tree fell on it.

Response:

The trailer is in the same condition that it was when the tree fell on it

except for the repair. Trailers do not

rot in a dry stored area in a year and a half.

They rot over years of neglect.

This is the main reason why insurance companies do not cover rotted

damage. It is considered

maintenance. The owner was previously

told by Hannah Trailer in Oak Creek, WI that he had a water problem on the back

panel two years prior. They did come out

and look at [redacted]’s request and confirmed the same problem.

[redacted]: I carried insurance on the unit for many

years, to make sure I was covered in the event of an accident. 1.5 years ago I

questioned the estimate [redacted] submitted to Insurance Company, I thought it

seemed low. He said not to worry. I then called [redacted] and verified

that they would fix everything for the estimate submitted, and they said yes.

Response:

Estimate was written by [redacted] not by Fisco Auto Body and most

estimates are a preliminary estimate of what they could see at the time. [redacted] they said they would take

care of any of the damages from the tree incident.

[redacted]: The Insurance Company now states that I did

not have my trailer roof fix years ago which has caused the current problems.

What they do not seem to get is that I have a vinyl expert go over the trailer

roof yearly. He finds no problems with the roof. [redacted] found no problems with

the roof

Response:

The issues between his insurance and how the moisture got into the back wall is

not my responsibility. Yes the roof is

in good condition, but moisture is still in the back wall and other areas in

the trailer.

The

trailer does not have mold issues. It has

rotted structure and delamination of the exterior panels. Worst area is the back wall of the

trailer. Other areas are delamination by

the windows on the side. None of this

has anything to do with the damage from the tree. As for the storing it in wet condition we cannot

take the trailer apart from front to back to dry out the interior walls. Again not our responsibility.

Owner

is clearly trying to get his money for the trailer through other means because

with the water damage the value drops considerable. His insurance company told him rot is not a

covered loss. My insurance agent told me

that it has nothing to do with the repair and is not my responsibility. He is using mold as a scare tactic that the

trailer is not useable. He threatened to

call his attorney and sue [redacted] and Fisco Auto Body. This is just another road he has taken to get

the maximum amount for his trailer he does not want.

There

is much more conversation that has occurred with the owner and Fisco Auto Body

and more if need be. The water stain

that is there from opening and washing the coach is still there. The work has been halted until a decision is

made if we finish the trailer or leave it as is. We will finish it properly if asked and paid

for it. We have not been paid for the

repairs.

Business

Response:

When the trailer was finished it was washed and taken

outside so Mr. [redacted] could pick it up.

Mr. [redacted] came in the next day or so to look at the repair. I showed him the repair and the back wall

issue. Since there was no inside support to attach the window treatments we

installed a white trim moulding below the windows from corner to corner. At that time Mr. [redacted] seemed to understand

the situation. He was not really pleased

with the white trim moulding and asked if it was possible for us to use wood

trim so to match the existing trim and make it look like it belongs. I said I would. A short time after things changed. He started with his insurance that they

should cover it. They said no. The trailer was brought back inside at

Fisco. Than he was going to take

[redacted] and Fisco Auto Body to court.

Then he called me and said I should call my insurance and tell them to

buy it for $10,000. He would give me the check and we would be good. He told me to think about it. Then I received in the mail from Mr. [redacted] a

copy of a statement from his attorney saying he was billed $250.00 for services

with a hand written note at the bottom saying, “[redacted], I paid this bill and

told them that you and I have worked this out.

If this is not the case Please let me know by 10/12/14, Thank You in

Advance, [redacted]” He also sent a copy of the [redacted] Insurance check with

a note saying “I will turn this over to you once I received my check for the

unit. I called Mr. [redacted] and told him we

did not have an agreement. He said ok

and that he will not be the one talking to me any longer. The next communication was Revdex.com.

We have made repairs authorized by [redacted]. Remaining issues are not from the repair, the

inside storage, and are not Fiscos responsibility. If payment for repairs of

$4319.28 is not made by January 15, 2015 we will file a claim in small claims

court.

Consumer

Response: