Fish Pond Surgery Center

Thursday, November 09,2017RE: ID ***Dear Mr***,At Fish Surgery Center, we strive to make all aspects of our patients' care superior, so I am sorry for the frustrations you had in receiving a refundOur billing and refunds are handled by an outside company, and I have asked for a review a
refundOur billing and refunds are handled by an outside company, and I have asked for a review of their processesYour incident was unfortunate, and I want to make sure that there are methods in place to keep it from recurring.ON November 3, 2017, you called our facility and your wife came by our office to notify us of the difficulty you were having in obtaining a refundI reviewed the billing company's notes and contacted the company representative to resolve your complaintThey stated that a check had been mailed on October 30, 2017, but you had not received itI had them place a stop payment on the check and re-issue the refund so that you would have a resolution that dayI went to their office to pick up the check and returned to our facility where I gave the refund to your wife.I was happy to assist in getting your complaint resolvedOn behalf of Fish Pond Surgery Center, I want to apologize for any frustration or inconvenience this has caused.Sincerely,*** ***, MBA,BSN,RNRN Administrator