Initial Business Response /* (1000, 5, 2015/01/07) */
Foster/Premier, Inc
*** ** *** *** Rd., Suite ***
*** *** IL XXXXX
January 7,
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to *** *** who lives at *** *** *** *** ***
Foster Premier, Incis the Agent for the *** of *** of *** *** *** *** *** The Board of Directors makes all decisions and the Agent carries out the directives of the Board
Upon investigation of the situation with the property manager, it turns out that Mr*** has indeed called the property manager, *** *** *** to complain about numerous issuesMs*** has contacted the company which services the washers and dryers at *** *** *** of *** *** *** *** *** to request service of dryer vent cleaningAdditionally, service and cleaning of the carpets and grout around the entry door has been requestedAt this time the requested service has been completed
While service was requested, it appears that it was not requested in a timely mannerFoster Premier regrets this slow response and considers it unacceptableThe property manager will undergo additional customer service training and a note will be placed in her permanent record
Thank you for bring this customer service issue to our attentionFoster Premier, Incprides itself on excellence in property management and customer serviceWhen we fall short, we take immediate corrective actions and redouble our efforts
Initial Business Response /* (1000, 5, 2015/01/07) */
Foster/Premier, Inc
*** ** *** *** Rd., Suite ***
*** *** IL XXXXX
January 7,
Revdex.com Case # XXXXXXXX
Foster Premier would like to respond to *** *** who lives at *** *** *** *** ***
Foster Premier, Incis the Agent for the *** of *** of *** *** *** *** *** The Board of Directors makes all decisions and the Agent carries out the directives of the Board
Upon investigation of the situation with the property manager, it turns out that Mr*** has indeed called the property manager, *** *** *** to complain about numerous issuesMs*** has contacted the company which services the washers and dryers at *** *** *** of *** *** *** *** *** to request service of dryer vent cleaningAdditionally, service and cleaning of the carpets and grout around the entry door has been requestedAt this time the requested service has been completed
While service was requested, it appears that it was not requested in a timely mannerFoster Premier regrets this slow response and considers it unacceptableThe property manager will undergo additional customer service training and a note will be placed in her permanent record
Thank you for bring this customer service issue to our attentionFoster Premier, Incprides itself on excellence in property management and customer serviceWhen we fall short, we take immediate corrective actions and redouble our efforts