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Fisher, Chrysler, Dodge, Jeep, Inc.

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Reviews Fisher, Chrysler, Dodge, Jeep, Inc.

Fisher, Chrysler, Dodge, Jeep, Inc. Reviews (13)

When clutch assembly replaced was done on customer request with out prior diagnosis.  Customer purchased a new ac compressor this compressor failed due manufacture defect and was warrantied, this was a part failure not caused by dealer installation.  We are not disputing the concerns that...

the customer stated about loose drain plug &  odometer coming unattached, as soon as customer brought these to our attention we addressed the matter and corrected and spoke with tech regarding this.  After these issues were addressed and corrected customer returned complaining of clicking noise we diagnosed as a rusted front drive line that is unserviceable, at no time were we in this area of vehicle but we repaired for the customer free of charge.  Customer took vehicle for a few days and returned stating that he was hearing a whining gear noise in the transmission that he stated was not there prior to us performing the clutch repair, we placed customer in rental and diagnosed vehicle and found 1st gear and bearings out in transmission and we overhauled transmission free of charge to customer, again this is an area of vehicle dealer had not made prior repairs to.  After this repair was finished we could not make the noise he was hearing go away, we contacted our tech assistance line and they stated we needed to find a like vehicle and compare the noises, we did and found the noise was normal to the characteristics of the vehicle. As a dealer we feel we've gone above and beyond for this customer his expectations are unrealistic.  He is requesting a refund of 1760.69 which is the remainder of repairs on ac compressor, rear main, oil pan gasket and l/r blinker; the total amount for the clutch including parts, labor and tax is 765.43 we refunded him 736.00. Please see attached document of what dealer paid to perform repairs that were unrelated to his clutch repairs or any area that dealer ever performed repairs on.

In the interest of goodwill we have decided to provide a refund in the amount of $1760.69 as requested in the complaint. I have discussed this with Mrs. [redacted] and she agreed to accept our offer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, it appears that the manager is not as

acquainted with the facts as he once told me he was when we previously met and spoke

in person. For this reason, I would like to take this opportunity to expound on

them in this response. Additionally, I would like to tell you a little about

myself before I do that.

I have been in the military service for more than (16)

years thus far. During this time, I have been trained and certified in the

following occupations: Small Craft (boat) Maintenance, Automotive Maintenance,

Heavy Equipment Maintenance, Engineer Asset Employment (Engineering Operations

to be specific), and Maintenance Management Operations. Moreover, I currently

serve as a Maintenance Officer, and I possess a Bachelor of Science in

Management Studies, an Associate of Art in General Studies, and an

Undergraduate Certificate in Security and Intelligence. In other words, I am

very well versed in the basic and advanced fundamentals of maintenance,

maintenance management, and quality control procedures (I would be happy to

provide documentation to support this claim). The reason I took my vehicle to

this dealership was because I have an extremely busy work schedule and this

business is a certified Dodge, Chrysler, and Jeep Dealership. As such, I expected

them to provide high-quality, professional maintenance services to me.

First, I did not request services without prior diagnosis

of my vehicle; that is a highly inaccurate statement. The first technician

(Aaron) to work on my 2005 Jeep Wrangler diagnosed my vehicle at the service

department stating that the noise was a worn out throw-out bearing. In response

(because I am familiar with the theory of clutch operation), I requested that

he replace the associated parts while he was in there (inside of the bell

housing). I also requested the additional repairs as stated in my original

complaint, which in all honesty, were obvious things (e.g. an out light bulb).

Second, the odometer did come back to me unattached. It was the speedometer that

was never reconnected by the technician. Additionally, I sent photos in

separate correspondence to Nichole (via email) at the Revdex.com to prove the claims

listed in my original complaint. To be clear, the following discrepancies were

present when I received my Jeep back:                                                               ... />
The underside of the transmission, engine block, skid plate, and transfer case

were all wet with oil dripping off of them—a lot of oil.  2. The oil-pan plug was not screwed into the

oil pan the whole way, and it was leaking as well.  3. The left rear turn signal was still not

working. 4. The speedometer was inoperative (never reconnected). 5. The new air

conditioning compressor was clicking. 6. There was a loud, distinct noise coming

from the bell housing area. 7. The stick shift was extremely loose. 8. The Jeep

was not shifting properly (grinding). 9. The clutch pedal was “flat”.

These discrepancies are not simple mistakes at the tune

of $2,496. 69. They are, rather, a clear reflection of a failure to supervise

technicians and implement efficient quality control procedures. Yes, the

dealership attempted to take corrective action immediately; however, even then

they took shortcuts and never verified the work of the first technician. For

instance, they used cut-up floor mats and shop materials to insulate my shifter

rather than the proper materials. All of this resulted in literally more than

(4) months of me missing numerous work hours and going back and forth to the

dealership to ask them to please provide the services I paid for. Moreover, the

manager claims that he gave me a rental car. Yes, he did for a mere (16) of

(47) days my Jeep was in the shop. I don’t think that was the way to treat a

loyal customer that was given back a Jeep in such a condition.

As far as the drive shaft, there was never anything wrong

with it according to the service advisor. Simply put, the mechanics began

guessing what the problems were. This is the same reason why they replaced the

first-gear bearings in the transmission as well… because they were guessing at

the problems rather than testing and diagnosing. I told the service department

manager numerous times that he needed to check the first technicians work, and

that I could feel the clutch vibrating. He said he didn’t need to do that

because he was confident that Aaron did the work inside of the bell housing

properly. I explained that I didn’t expect him to work on the tranny, as there

was nothing substantially wrong with it outside of normal wear. I even made it

crystal clear that the only thing I wanted done was the proper repair of my

clutch assembly since it was done improperly the first time. The service

manager insisted that I should trust him and that he would fix the issues.

The “noise” that the manager referred to was not normal,

as he had stated in his response. The proof: my wife returned my Jeep to the

dealership on 8 September 2015 because the clutch got so bad that we could

barely shift out of first gear. When it was all said and done (the day the Jeep

was most recently returned to us) on 14 September 2015, it turned out that the

flywheel was never milled properly (according to the service advisor). Finally,

the Jeep clutch has been repaired; however, the problem is not resolved for me

yet.

 It is important to

note that the attachment the Manager provided is inaccurate: the attachment was

an internally generated product. The manager failed to mention that he got

$2000.00 out of the fluid company (B&G) to pay for the first gear overhaul

that was highly unnecessary. Additionally, he did not explain the refund. The

refund was for half the labor. The reason I am requesting a full refund is because

I paid (with the refunded $736.00) $1760.69 for a service that I should have received

in a week. Instead, my wife and I were inconvenienced (to put it nicely) for

more than (4) months. We missed countless hours at work and basically had to

beg them to do their jobs…over and over again. In short, I paid 1760.69 for (4)

months of headaches and an unreliable vehicle simply because the dealership

failed to perform the job properly. For a certified dealership, their services were unsatisfactory. I still request the remaining funds of 1760.69 to be

refunded in full. 
Also, I forgot to mention the speaker repair that they messed up in my initial statement. At first contact, I asked them to order a new speaker cover because the one I had was broken , and they used random bolts to put it back on (please see attached picture). Lastly, the video demonstrates the sound of the new clutch they installed and claimed as "operates as designed". 
To the manager: my expectations of you and your dealership were never unrealistic. All I ever asked was that you all do the repairs properly. I did my part and paid in full for the services. Now, I ask that you consider the amount of time it took you to actually get this right, how much trouble I went through to get you all to do the repairs properly, and if you'd be satisfied with such unreliable services--especially if you missed numerous hours of work.  Sure, my clutch is finally fixed, but really...should it have taken 4 months? 

Regards,

In the interest of goodwill we have decided to provide a refund in the amount of $1760.69 as requested in the complaint. I have discussed this with Mrs. [redacted] and she agreed to accept our offer.

First let me say, the first paragraph is riddled with the lies I have found to be consistent with car salesmen, hence the rude comments. I have asked [redacted]; owner of Fisher Dodge ... to look at the CCTV footage at the time when I test drove  the vehicles. He refused. I am not completely satisfied as they guarantee in the two letters attached.  By the way did I mention that I drive OVER 168 MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the root of the problem, they still don't get. The difference in mileage between the AERO and the SE is SIGNIFICANT to me. The amount of extra fuel I will use is based on a 182 day work year only. No trips anywhere else, just work and back.I will however, make two counter offers (being car salesmen they should be used to this).1. $3,000.00 cash back on the SE version of the car I was sold as an AERO model. This is 3/5ths of the amount of extra fuel will cost me just to go to work and back over the course of the loan. By the way did I mention that I drive OVER 168 MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2.  verify the CCTV footage and it share with me.a) If I am wrong I will apologize to the entire dealership in the front sales hall. I keep the car and go my own way.b) If I am right I get another car (brand new) and option the way I want. I still pay the original contract price and payment schedule but they pay the difference.I really want to know who is telling the truth. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, it appears that the manager is not as

acquainted with the facts as he once told me he was when we previously met and spoke

in person. For this reason, I would like to take this opportunity to expound on

them in this response. Additionally, I would like to tell you a little about

myself before I do that.

I have been in the military service for more than (16)

years thus far. During this time, I have been trained and certified in the

following occupations: Small Craft (boat) Maintenance, Automotive Maintenance,

Heavy Equipment Maintenance, Engineer Asset Employment (Engineering Operations

to be specific), and Maintenance Management Operations. Moreover, I currently

serve as a Maintenance Officer, and I possess a Bachelor of Science in

Management Studies, an Associate of Art in General Studies, and an

Undergraduate Certificate in Security and Intelligence. In other words, I am

very well versed in the basic and advanced fundamentals of maintenance,

maintenance management, and quality control procedures (I would be happy to

provide documentation to support this claim). The reason I took my vehicle to

this dealership was because I have an extremely busy work schedule and this

business is a certified Dodge, Chrysler, and Jeep Dealership. As such, I expected

them to provide high-quality, professional maintenance services to me.

First, I did not request services without prior diagnosis

of my vehicle; that is a highly inaccurate statement. The first technician

(Aaron) to work on my 2005 Jeep Wrangler diagnosed my vehicle at the service

department stating that the noise was a worn out throw-out bearing. In response

(because I am familiar with the theory of clutch operation), I requested that

he replace the associated parts while he was in there (inside of the bell

housing). I also requested the additional repairs as stated in my original

complaint, which in all honesty, were obvious things (e.g. an out light bulb).

Second, the odometer did come back to me unattached. It was the speedometer that

was never reconnected by the technician. Additionally, I sent photos in

separate correspondence to Nichole (via email) at the Revdex.com to prove the claims

listed in my original complaint. To be clear, the following discrepancies were

present when I received my Jeep back:                                                               ... />
The underside of the transmission, engine block, skid plate, and transfer case

were all wet with oil dripping off of them—a lot of oil.  2. The oil-pan plug was not screwed into the

oil pan the whole way, and it was leaking as well.  3. The left rear turn signal was still not

working. 4. The speedometer was inoperative (never reconnected). 5. The new air

conditioning compressor was clicking. 6. There was a loud, distinct noise coming

from the bell housing area. 7. The stick shift was extremely loose. 8. The Jeep

was not shifting properly (grinding). 9. The clutch pedal was “flat”.

These discrepancies are not simple mistakes at the tune

of $2,496. 69. They are, rather, a clear reflection of a failure to supervise

technicians and implement efficient quality control procedures. Yes, the

dealership attempted to take corrective action immediately; however, even then

they took shortcuts and never verified the work of the first technician. For

instance, they used cut-up floor mats and shop materials to insulate my shifter

rather than the proper materials. All of this resulted in literally more than

(4) months of me missing numerous work hours and going back and forth to the

dealership to ask them to please provide the services I paid for. Moreover, the

manager claims that he gave me a rental car. Yes, he did for a mere (16) of

(47) days my Jeep was in the shop. I don’t think that was the way to treat a

loyal customer that was given back a Jeep in such a condition.

As far as the drive shaft, there was never anything wrong

with it according to the service advisor. Simply put, the mechanics began

guessing what the problems were. This is the same reason why they replaced the

first-gear bearings in the transmission as well… because they were guessing at

the problems rather than testing and diagnosing. I told the service department

manager numerous times that he needed to check the first technicians work, and

that I could feel the clutch vibrating. He said he didn’t need to do that

because he was confident that Aaron did the work inside of the bell housing

properly. I explained that I didn’t expect him to work on the tranny, as there

was nothing substantially wrong with it outside of normal wear. I even made it

crystal clear that the only thing I wanted done was the proper repair of my

clutch assembly since it was done improperly the first time. The service

manager insisted that I should trust him and that he would fix the issues.

The “noise” that the manager referred to was not normal,

as he had stated in his response. The proof: my wife returned my Jeep to the

dealership on 8 September 2015 because the clutch got so bad that we could

barely shift out of first gear. When it was all said and done (the day the Jeep

was most recently returned to us) on 14 September 2015, it turned out that the

flywheel was never milled properly (according to the service advisor). Finally,

the Jeep clutch has been repaired; however, the problem is not resolved for me

yet.

 It is important to

note that the attachment the Manager provided is inaccurate: the attachment was

an internally generated product. The manager failed to mention that he got

$2000.00 out of the fluid company (B&G) to pay for the first gear overhaul

that was highly unnecessary. Additionally, he did not explain the refund. The

refund was for half the labor. The reason I am requesting a full refund is because

I paid (with the refunded $736.00) $1760.69 for a service that I should have received

in a week. Instead, my wife and I were inconvenienced (to put it nicely) for

more than (4) months. We missed countless hours at work and basically had to

beg them to do their jobs…over and over again. In short, I paid 1760.69 for (4)

months of headaches and an unreliable vehicle simply because the dealership

failed to perform the job properly. For a certified dealership, their services were unsatisfactory. I still request the remaining funds of 1760.69 to be

refunded in full. 
Also, I forgot to mention the speaker repair that they messed up in my initial statement. At first contact, I asked them to order a new speaker cover because the one I had was broken , and they used random bolts to put it back on (please see attached picture). Lastly, the video demonstrates the sound of the new clutch they installed and claimed as "operates as designed". 
To the manager: my expectations of you and your dealership were never unrealistic. All I ever asked was that you all do the repairs properly. I did my part and paid in full for the services. Now, I ask that you consider the amount of time it took you to actually get this right, how much trouble I went through to get you all to do the repairs properly, and if you'd be satisfied with such unreliable services--especially if you missed numerous hours of work.  Sure, my clutch is finally fixed, but really...should it have taken 4 months? 

Regards,

I am sorry Mr. [redacted] is disappointed with the fuel economy of the 2015 Dodge Dart SE he purchased from us in August. After Mr. [redacted] and I first spoke on the phone, we agreed that he would bring the vehicle back the weekend of August 22nd for a complete refund...

or to find another vehicle with better fuel economy.  At the time he told me he really liked the Dart and the way it drove and expressed concerns that a vehicle with higher fuel economy would be less comfortable for his commute. At that point I reiterated that I would give him a complete refund if we couldn't find something he liked. Mr. [redacted] came in that weekend and met with his original sales consultant, [redacted], as planned.  After his visit, he gave us 3 options (paraphrasing): 1) retrofit his Dart SE with options to make it like a Rallye/California package plus an air intake, 2) trade him into a new Dart Rallye/California package, or 3) provide a complete refund.  I am attaching a copy of the notes from the meeting.  A couple days later I followed up with Mr. [redacted]. I explained to him that the Rallye package was an appearance package and would not noticeably improve his fuel economy so I told him we would go with his option #3 and provide a complete refund. He became very agitated and started making rude comments and said we could either give him a credit card with $5000 on it or he would blast us on social media then proceeded to hang up on me.I'd like to take this time to address some of his other comments. First, pre-owned vehicles on our lot do not list fuel economy numbers. What he describes as MPG figures "painted in chartreuse" are actually stickers that note the model year of the vehicle. On this particular vehicle, the stickers stated 15. Second, [redacted] is a Chrysler Certified Sales Consultant and knows the main differences between a Dart SE and Aero. When I asked [redacted] about fuel economy for the Dart SE sold to Mr. [redacted] he gave me the correct answer. [redacted] says that he absolutely did not tell Mr. [redacted] that he was buying a Dart Aero nor did he tell him he would get 41 MPG.  It is very difficult to confuse a Dart SE with a Dart Aero. We have never had a new or pre-owned Aero on our lot. The Aero physically looks different with special body treatments and unique 16" aerodynamic wheels, has an entirely different engine (1.4L turbo), and is only available in manual transmission. Third, Mr. [redacted] requested options to make the Dart SE into a Rallye/California appearance package not an Aero. Again referring back to his notes (see attached) Aero is not listed anywhere. He did ask to add items that would marginally improve fuel economy but also demanded larger nicer looking wheels (which would decrease fuel economy if anything) and an upgraded audio system (which has nothing to do with fuel economy).It is very important that people love the car they purchase from us. As a gesture of goodwill I would like to offer Mr. [redacted] a complete refund for his purchase.  As an alternative we are willing to offer Mr. [redacted] $2000 if he chooses to keep the vehicle.

When clutch assembly replaced was done on customer request with out prior diagnosis.  Customer purchased a new ac compressor this compressor failed due manufacture defect and was warrantied, this was a part failure not caused by dealer installation.  We are not disputing the concerns that...

the customer stated about loose drain plug &  odometer coming unattached, as soon as customer brought these to our attention we addressed the matter and corrected and spoke with tech regarding this.  After these issues were addressed and corrected customer returned complaining of clicking noise we diagnosed as a rusted front drive line that is unserviceable, at no time were we in this area of vehicle but we repaired for the customer free of charge.  Customer took vehicle for a few days and returned stating that he was hearing a whining gear noise in the transmission that he stated was not there prior to us performing the clutch repair, we placed customer in rental and diagnosed vehicle and found 1st gear and bearings out in transmission and we overhauled transmission free of charge to customer, again this is an area of vehicle dealer had not made prior repairs to.  After this repair was finished we could not make the noise he was hearing go away, we contacted our tech assistance line and they stated we needed to find a like vehicle and compare the noises, we did and found the noise was normal to the characteristics of the vehicle. As a dealer we feel we've gone above and beyond for this customer his expectations are unrealistic.  He is requesting a refund of 1760.69 which is the remainder of repairs on ac compressor, rear main, oil pan gasket and l/r blinker; the total amount for the clutch including parts, labor and tax is 765.43 we refunded him 736.00. Please see attached document of what dealer paid to perform repairs that were unrelated to his clutch repairs or any area that dealer ever performed repairs on.

In Jan 2014 I bought a used 2006 Grand Cherokee; immediately after the purchase I noticed a rattling/clanking noise from the passenger side front end. I took the vehicle back to the dealership I bought it from, but the noise continued to happen.
I took the vehicle into Fischer Dodge Chrysler Jeep in Yuma Arizona on Feb 6th, 2014 to have them look at it and give me an idea of what was wrong with the vehicle and to give me an estimate of cost. They recommended new struts, shocks and a lower control arm assembly with an estimated cost of 1300.00-1600.00 total.
After this, I then took the vehicle to a local business ([redacted]) to get a different opinion.
Short version: a bolt to the lower control arm was bad. FOR FREE they ([redacted]) fixed it; it was a very simple fix.
For this, the local Jeep dealership wanted to charge 1300.00-1600.00 for a lot of things I did not need; this is absolutely ridiculous and not the way to do business in a small town. There is no chance I would recommend this service department to anyone, ever.

Review: On September 3, 2013 Mr. [redacted] drove my 2005 Acura TSX from my wife's office to his dealership to have it appraised. Mr. [redacted] drove my vehicle without a problem and appraised it. Mr [redacted] then proceeded to return my car back to its original location. After Mr. [redacted] delivered the vehicle it left my wife stranded. I notified Mr. [redacted] by phone the same day about this incident and informed him that my car was in perfect running condition before he took it and was returned with the clutch burned out. After three days of no response from Mr [redacted] I called and informed Mr [redacted] about the incident and he referred to Mr. [redacted] who is Mr [redacted]s Manger. I informed Mr. [redacted] of what had occurred and his response was that my car had high mileage and that's what happens to cars that have alot of miles. Mr. [redacted] unwillingness to take partial or full responsibility for this incident reflected the professionalism of this dealership. It is upsetting that at my own hometown dealership, with a supposed reputable staff has let my family down. I work hard for my money, I served in the U.S. Marines serving this country in order for you... Fisher Jeep... to let me down not just myself, but my wife who you left stranded, and my kids who were late to school. Enough said, Disappointed .. I will have to do business in Phoenix.Desired Settlement: I would like the dealership to return my car to its original working state like it was when they picked it up for the appraisal.

Review: In May of 2015, my wife and I took my Jeep Wrangler to Fisher Dodge Chrysler Jeep’s service department for some repairs. Upon arriving, her and I spoke with the service advisor and specifically requested that the following services be conducted: replacement of the rear main seal, clutch assembly, throw-out bearing, pilot bearing, and associated seals; repair of my left-rear turn signal; an oil change; complete inspection and repair of my air conditioning system and the associated, inoperative dash component. The service advisor was helpful, stating that he would be in contact with us very soon to provide us with a price estimate. My wife and I were very direct with him, explaining that the technicians could take their time, as getting the repairs right the first time around were the most important thing to us.

The following Wednesday, after several delays, the service advisor contacted us and said our Jeep repairs had been completed and that it was ready to be picked up. When my wife and I arrived, she went inside to pay the bill of $2,496.69. In the mean time, I looked under the Jeep. I immediately noticed that the underside of the transmission, engine block, skid plate, and transfer case were all wet with oil dripping off of them—a lot of oil. Additionally, the oil-pan plug was not screwed into the oil pan the whole way, and it was leaking as well. When I informed the service advisor, he sent a technician out to look at the Jeep. The technician pulled out a Leatherman pocket tool and began tightening the oil-pan plug—clearly, the wrong tool for the job. In addition to those discrepancies, and during an immediately-after-identification-of-the-issues test drive, my wife also identified that the left rear turn signal was still not working, the speedometer was now inoperative (never reconnected), the new air conditioning compressor was clicking, there was a loud, distinct noise coming from the bell housing area, and that the stick shift was extremely loose. Moreover, the Jeep was not shifting properly (grinding) and the clutch pedal was “flat” (as in there was air in the clutch-fluid lines). The mechanic stated that, “those noises are all normal”. My wife was shocked and so was I when I heard about it.

The following morning, on or about May 21, 2015, my wife brought these issues to the attention of the Service Manger. The service manager assured my wife that he would resolve the issues. He was kind, and said he would have the Jeep detailed for us at no cost. Unfortunately, when we received the Jeep the second time around (on or about May 22, 2015), it was making a strange, constant metallic clinking sound that it had not made before. It was also still wet with oil even after being detailed. My wife identified the noise issue first, and then I test drove it and also heard the sound. After a few day’s time, the lead technician went for a test drive with me. During the drive, he informed me that they had used “cut-up auto floor mats and other materials” from the shop floor to insulate my shifter to mask some of the sounds instead of using the right insulation. By the time we were done with the test drive, he had also confirmed the strange clinking sound, and stated that he would look into it and contact me later. I went and spoke with the service manager about this soon after. He took me out to the Jeep and explained that my drive shaft was the problem. Again, he was polite and told me that he would correct all the other problems and get my Jeep fixed.

On or about May 29, 2015, I received a phone call to pick up my Jeep, and I went to the dealership to get it. The service advisor told that the drive shaft had been removed, and that he wanted me to take it for the weekend (without the driveshaft) and let him know if the clinking sound was gone. On my way home, I did not hear a clinking sound; however, when I down shifted into to first gear, I noticed a new, very startling whining noise coming from what sounded like the bell housing/clutch area. I turned the Jeep around, called the service advisor, and drove it back to the dealership. It sat there until approx. Wednesday, June 3, 2015 with no maintenance action taken. Once again, I went in and took the lead tech for another test drive. He heard the sound the first time I downshifted. He said he thought that the problem was my transmission. I told him that this was yet another new noise. I then asked him if he or anyone else had ever bothered to check original work done on my clutch assembly. He replied, “No”.

Since my arrival to Yuma, Arizona this year, I have bought a new car from this dealership, and spent upwards of $5,000.00 in their service department just on my Jeep Wrangler alone. One of those charges was for my Jeep Wrangler’s 125-Point inspection with associated fluid flushes, which occurred about five months ago. Other than some air conditioning issues, no other discrepancies were noted during the inspection. In addition to this issue, I had previously brought my new car in for an oil change (part of the lifetime oil change deal). After I picked my car up, my wife took it to run errands. The car broke down and had to be towed into the Fisher Chrysler Dodge Jeep Service Department in Yuma. It turned out that the mechanics (same dealership) failed to tighten the oil filter all the way; thus, causing a compression issue and shutting the car down in front of a school. In short, it was embarrassing and frustrating—I never complained about it, and chalked it up as a small mistake.

As of /on or about June 23, 2015, my Jeep was still in that service department with the following maintenance-related issues: a leaky oil pan gasket, a leaky transfer case, an old oil filter (never changed), improvised shifter insulation, and a loud, distinct whining sound when down shifting into first gear. That day, I composed a letter (with the general information), and mailed it to the dealership owner. I never received a response from him; however, I did receive proof of delivery of the letter to the dealership.

Around the end of June 2015, I was called in to pick up the Jeep. The service manager went for a test drive with me. Although we disagreed that the noise was abnormal (he said the new, distinct whining sound was normal “gear whine”), he assured me he’d cover any future, clutch/driveshaft/transmission repair-related issues at no cost to me. I asked him what I paid $2,496.69 for. He said the labor and parts. I asked him for a refund on the labor because of the poor work and extended delays and he declined, saying he needed to think about it. Later that same day, I contacted him again and he agreed to refund me for half of the labor. I then contacted the main dealership manager to explain my experiences with his service department to him in order to prevent this from ever happening again. In short, little came of the conversation. On or about July 21, 2015, I received a check for half the labor as promised ($736.00). My bank declined the check because my name was spelled wrong and my address was also listed improperly on it. After I called and complained, they corrected the check issue.

On or about August 17, 2015, my Jeep began giving me trouble again. This time, whenever I released the clutch (to shift through 1st and 2nd gears) it chattered and slipped. I took my Jeep back to the same dealership and spoke with the main manager again. He was polite and he listened to me. He also politely told me that my Jeep was older and that some customers can be hard to please. I understood what he was getting at, and I responded by explaining to him that only the things his technicians worked on were the things I was having issues with, and that I expected to receive the quality services that I paid for. Overall, we had a pleasant conversation. He linked me up with a service advisor and a maintenance technician to test drive my Jeep. He also told me he would take care of the issue. During the test drive, the technician noticed the issue as well. He stated that he thought that the new clutch was bad because the dealership had utilized an “aftermarket clutch”. He asked me to leave my Jeep at the service department and told me someone would be in contact with me soon. The next afternoon (on or about August 18, 2015), I called the service department and spoke with the service advisor. He said he’d get back to me. When he did, he told be that his foreman test drove the Jeep and that it was fine. I explained to him that the technician that rode with me heard and felt the issue as well. I also explained that that technician said the clutch was bad. The service advisor said that he didn’t know what to tell me and that the Jeep was fine. When I picked up the Jeep, the same problems were still present.

At this point, I feel like I have been taken advantage of and provided with inadequate services. I am also convinced that the components this Jeep dealership worked on are in worse condition now than they were before I took it in. Since utilizing this dealership’s services, I have gone about fifty days (in total) without my vehicle, spent a substantial amount of money, and dealt with numerous inconveniences as a result of poor services, unprofessional work ethic, sub-standard management practices, and a clear lack of the necessary technical acumen to service vehicles. Moreover, I have lost numerous hours at work. Overall, I spent $1760.69 (that's with the half-labor refund deducted from the original fee) for more problems than I had before I took my Jeep in.

*Dates provided are best estimatesDesired Settlement: Since this dealership has proven time and time again that they are unable to effectively do maintenance properly, I would like the remainder of the money I paid refunded in full ($1760.69) .

Business

Response:

When clutch assembly replaced was done on customer request with out prior diagnosis. Customer purchased a new ac compressor this compressor failed due manufacture defect and was warrantied, this was a part failure not caused by dealer installation. We are not disputing the concerns that the customer stated about loose drain plug & odometer coming unattached, as soon as customer brought these to our attention we addressed the matter and corrected and spoke with tech regarding this. After these issues were addressed and corrected customer returned complaining of clicking noise we diagnosed as a rusted front drive line that is unserviceable, at no time were we in this area of vehicle but we repaired for the customer free of charge. Customer took vehicle for a few days and returned stating that he was hearing a whining gear noise in the transmission that he stated was not there prior to us performing the clutch repair, we placed customer in rental and diagnosed vehicle and found 1st gear and bearings out in transmission and we overhauled transmission free of charge to customer, again this is an area of vehicle dealer had not made prior repairs to. After this repair was finished we could not make the noise he was hearing go away, we contacted our tech assistance line and they stated we needed to find a like vehicle and compare the noises, we did and found the noise was normal to the characteristics of the vehicle. As a dealer we feel we've gone above and beyond for this customer his expectations are unrealistic. He is requesting a refund of 1760.69 which is the remainder of repairs on ac compressor, rear main, oil pan gasket and l/r blinker; the total amount for the clutch including parts, labor and tax is 765.43 we refunded him 736.00. Please see attached document of what dealer paid to perform repairs that were unrelated to his clutch repairs or any area that dealer ever performed repairs on.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: The complaint deals with false advertising, misrepresentation and non-performance of a vehicle's advertised performance.

8-6-2015: went to Fisher Dodge with a friend to look at vehicles. I was starting a job which would require me to drive 168.5 miles per day for a minimum of 182 days per year. The friend I was with personally knows a salesman at the dealership; [redacted]. However, when I was attended to I worked with a salesman named [redacted]. I spoke to [redacted] and explained two criteria in my purchase of a vehicle. 1. It can't cost a lot. 2. It must get great gas mileage. The salesman showed me a 2015 red Chevy Spark advertised to get 41 mpg. I drove it and was impressed with the price and the mpg. It was advertised for $15,000.00 and 41 mpg. The car was sporty and small and met my two criteria. However [redacted] wanted to show us another vehicle. A 2015 Dodge Dart. I was not as impressed with this car, but [redacted] said that it got the same mpg, had less mileage and was only $500.00 more. So I drove it. It had a cd player which was a nice. But I wasn't impressed with how the car drove. [redacted] re-iterated that it will get 41 mpg, it would be more comfortable on my long daily drive. On the window was painted in chartreuse numbers was the mpg of 41 mpg. I negotiated a deal with [redacted] and purchase the 2015 Dodge Dart advertised to get 41 mpg. Vin# 1C3CDFAAOFD141832. for $15,000.00 before the dealer adds all the extraneous costs. Total for the vehicle: $18216.00. All lot more than I expected!

I picked up the 2015 Dodge dart on the next , Friday. It was washed, cleaned and fueled. I drove it to my old job site and looked through the vehicle. It did not have a spare tire or an owners manual. [redacted] told me that this model does not have a spare and that I would have to order a manual. So I asked him to order one for me.

8/10/2015 I began making my commute of over 168 miles per day but the car didn't even come close. it got 28-30 mpg.

8/15/2015 I went online and typed in the VIN # of the vehicle and found out that the model I purchased would only get 34 mpg maximum. I calculated the mpg with the miles/day at 182 days/year over the 6 year loan and the price of fuel. The vehicle would cost and extra $4,700.00 just in added fuel costs (premium fuel). So I contacted the dealership. And explained that the vehicle wasn't manufacture to EVER get 41 mpg.

I was given a plethora of excuses, and lots of run around. I received 2 guarantees in the mail for my "Complete Satisfaction" with my vehicle. In fact the only model of DODGE DART to get 41 mpg. is the AERO model

8/17/2015; spoke to [redacted]; General Manager how to resolve this issue. Spoke to him several times. I met with the original salesman to pick up the owners manual and gave him options which would make me completely satisfied. So, I asked them to add the options that would basically make it an AERO or trade me for an AERO. But they have never had an AERO on their lot! They had advertised the mpg for a vehicle they have never seen or sold! I had been cheated and lied to. They did not honor their guarantee and I purchased a car that wasn't even sold at that dealership. I bought a UNICORN! The car I am driving will never get the advertised mpg for which I bought it for and now will cost me thousands and thousands in extra fuel costs! I have continued to call and even called Dodge Corporate offices. But they have no authority over unscrupulous salesmen and dealers who practice deception, lies and cheating. This is not the car I purchased.Desired Settlement: I want a 2015 DODGE DART AERO.

It must have 13,000 miles or less

Have the full warranty

Have the cd player

The same color

Never been in an accident

Have an Owners Manual

In other words be in as good of shape or better that the model I am driving now.

Same contract price. because I was sold an AERO (UNICORN).

Business

Response:

I am sorry Mr. [redacted] is disappointed with the fuel economy of the 2015 Dodge Dart SE he purchased from us in August. After Mr. [redacted] and I first spoke on the phone, we agreed that he would bring the vehicle back the weekend of August 22nd for a complete refund or to find another vehicle with better fuel economy. At the time he told me he really liked the Dart and the way it drove and expressed concerns that a vehicle with higher fuel economy would be less comfortable for his commute. At that point I reiterated that I would give him a complete refund if we couldn't find something he liked. Mr. [redacted] came in that weekend and met with his original sales consultant, [redacted], as planned. After his visit, he gave us 3 options (paraphrasing): 1) retrofit his Dart SE with options to make it like a Rallye/California package plus an air intake, 2) trade him into a new Dart Rallye/California package, or 3) provide a complete refund. I am attaching a copy of the notes from the meeting. A couple days later I followed up with Mr. [redacted]. I explained to him that the Rallye package was an appearance package and would not noticeably improve his fuel economy so I told him we would go with his option #3 and provide a complete refund. He became very agitated and started making rude comments and said we could either give him a credit card with $5000 on it or he would blast us on social media then proceeded to hang up on me.I'd like to take this time to address some of his other comments. First, pre-owned vehicles on our lot do not list fuel economy numbers. What he describes as MPG figures "painted in chartreuse" are actually stickers that note the model year of the vehicle. On this particular vehicle, the stickers stated 15. Second, [redacted] is a Chrysler Certified Sales Consultant and knows the main differences between a Dart SE and Aero. When I asked [redacted] about fuel economy for the Dart SE sold to Mr. [redacted] he gave me the correct answer. [redacted] says that he absolutely did not tell Mr. [redacted] that he was buying a Dart Aero nor did he tell him he would get 41 MPG. It is very difficult to confuse a Dart SE with a Dart Aero. We have never had a new or pre-owned Aero on our lot. The Aero physically looks different with special body treatments and unique 16" aerodynamic wheels, has an entirely different engine (1.4L turbo), and is only available in manual transmission. Third, Mr. [redacted] requested options to make the Dart SE into a Rallye/California appearance package not an Aero. Again referring back to his notes (see attached) Aero is not listed anywhere. He did ask to add items that would marginally improve fuel economy but also demanded larger nicer looking wheels (which would decrease fuel economy if anything) and an upgraded audio system (which has nothing to do with fuel economy).It is very important that people love the car they purchase from us. As a gesture of goodwill I would like to offer Mr. [redacted] a complete refund for his purchase. As an alternative we are willing to offer Mr. [redacted] $2000 if he chooses to keep the vehicle.

Consumer

Response:

First let me say, the first paragraph is riddled with the lies I have found to be consistent with car salesmen, hence the rude comments. I have asked [redacted]; owner of Fisher Dodge ... to look at the CCTV footage at the time when I test drove the vehicles. He refused. I am not completely satisfied as they guarantee in the two letters attached. By the way did I mention that I drive OVER 168 MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the root of the problem, they still don't get. The difference in mileage between the AERO and the SE is SIGNIFICANT to me. The amount of extra fuel I will use is based on a 182 day work year only. No trips anywhere else, just work and back.I will however, make two counter offers (being car salesmen they should be used to this).1. $3,000.00 cash back on the SE version of the car I was sold as an AERO model. This is 3/5ths of the amount of extra fuel will cost me just to go to work and back over the course of the loan. By the way did I mention that I drive OVER 168 MILES/DAY to WORK and BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2. verify the CCTV footage and it share with me.a) If I am wrong I will apologize to the entire dealership in the front sales hall. I keep the car and go my own way.b) If I am right I get another car (brand new) and option the way I want. I still pay the original contract price and payment schedule but they pay the difference.I really want to know who is telling the truth. [redacted]

Last Friday 18 Mar 16 I went into Fisher Dodge and spoke with the GM Rob about a deal I was trying to work but the sales staff was not doing a very good job. First off I asked if they supported the USAA car buying program-they said they did but not totally true. After spending a lot of time now this Friday with Rob, I said its a deal, shook hands and he said the truck would be put in the back with a sold tag on it. I had to get the wife to drive the trade in over from CA. I had her come over Friday night with the truck. Rob and I agreed to finish the deal on Saturday. I called and he was not in but I left a message for him to call me. I also called the salesman that took us for a test drive the week before but again no answer and no response from either. I finally got a call from Bobby on Wednesday saying the truck was sold and he had been having problems with his cell phone. I don't buy the story but what ever-he can lie and the dealership can back him. I know Rob isn't man enough to even return a phone call after numerous messages. As a retired Marine, when I shake someone's hand and tell them I'm going to do something, I do.
As for the USAA price matching they were off by a few thousand and when you participate in a program you either do or don't. I showed him the VIN from Fishers webpage.
If these 2 clowns worked for me and screwed a customer over like this they would both be fired!!! The ole-Bait n switch, we sorta participate, we sold your truck, and not returning calls in a business like car sales is UNSAT!!!
I hate buying a vehicle because car salesman are worse than lawyers when it comes to being liars and cheats.
I have told everyone about this poor experience and it seems is more the norm. As the business owner, I know you make a lot off the snowbirds but for those of us around all year you should really try to do a better job or maybe you just don't care.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Truck Dealers, Auto Repair & Service

Address: 349 E 32nd St, Yuma, Arizona, United States, 85364-8205

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