Fisher Experience

Unfortunately we will have to to agree to disagree with [redacted] She was given a full consultationShe had a choice of either a partial foil or a newer technique to her called BalayageShe was clearly given her options and pricingThe service was performed to her likingShe just wanted moreshe wanted a full head instead of a partial and did not want to pay the differencewe have to clear redo policyWe are happy to fix or adjust our work within a two week timeWe document every complaintShe simply wanted to add more and did not want to pay for itWhen she became difficult and disruptive we chose not to allow her actions to disrupt our businessWe became aware that she did not respect our time or feesShe persistently asked us to get her daughter in with the same colorist after she had received her servicesWho makes an appointment for their daughter if they do not like the results? When her daughter did not arrive with her it was obvious that she was not respecting our staff's time and the businessShe called and spoke to different mangers who documented and discussed her complaints as part of our policyShe changed her complaint each timeUnfortunately she was caught in several liesWe want to please each guest to the best of our abilitiesThere comes a time that we had to choose to protect our business and our employees from being taken advantage ofWe had to take a standKeeping her as a customer became a liability

Case [redacted] Client Ms [redacted] wanted to have her hair Balayaged A highlight She paid for a ½ Balayage.She called the next day and asked to have more done, she also wantedit lighter She was told the process for her hair would becumulative.She was told if she wanted more and lighter it would be an additionalchargeShe would have to pay the difference in price She wants afull head and only paid for a halfShe called several timesWe documented each callShe lied to eachmanager and said she had not called before.She was told by different managers and her colorist it would be anadditional chargeShe proceeded to make the appointment, reserved thetime and came in.When she arrived she would not come in to the salon area whereservices are doneShe started threatening us that she would call hercharge card company and complain to the Revdex.com if we didn’t do theadditional service for free She started to get loud as shethreatened usWe had to call the police because her behavior was soodd.She was never offered a credit.To simplify-She received a service wants more than she paid for and is trying tonot pay at all.She also made an appointment to have her daughter’s hair done Shebooked/ reserved the timeHer daughter no showed on the appointment.She broke out hour notice policy and owes for the “ no show”Please feel free to call with any other questions or concerns [redacted] Owner/ manager [redacted]

This is to conclude that they overcharged me for a service that I wasn't even aware ofAs I mentioned before I asked for a partial foil done, and gave me a what they call a " baliayage" without informing me of the procedure and price; they charged me $for partial foils, and wouldn't acknowledge the fact that I didn't like the resultif you tell them you don't like your hair, they try to blame it on you- instead of trying to fix the problemI will not be setting foot there again! Apparently, they luck anything that has to do with professionalism. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[ I disagree with the comments of the business because of the following reasons: First of all I never asked for a balayage done to my hair; I asked for a partial foil done and they should know the difference between the twoSecond I called the next day and I notified one of the receptionist of my disliking of the service and was told that I should come in and talk to the stylist to see if they could my hairAfter I got there and had paid $for a service that I wasn't satisfied with; they were asking me for another $to be able to "fix" my hairI've never been treated like that before, and I'm not indenting on being treated this way again, especially when I am a paying customerThe refused to do my hair as I wanted from the beginning, and then tried to blame it on meI had to pay another salon to my hair as I had originally asked for, partial foils- no balayageI'm very disappointed from both the treatment and the serviceI'm sorry but I just didn't like my hair and I want to be reimbursed for the services that I had to pay for re-doing itI have the receipts that I paid for re-doing my hairAs for my daughter canceling the appointmentWhat makes you think that if I'm dissatisfied with my hair and you're doing absolutely nothing to fix it, but asking for more and more money, would you bring your daughter? ]
Regards,
*** ***

Unfortunately we will have to to agree to disagree with [redacted]. She was given a full consultation. She had a choice of either a partial foil or a newer technique to her called Balayage. She was clearly given her options and pricing. The service was performed to her liking. She just wanted more. she wanted a full head instead of a partial and did not want to pay the difference. we have to clear redo policy. We are happy to fix or adjust our work within a two week time. We document every complaint. She simply wanted to add more and did not want to pay for it. When she became difficult and disruptive we chose not to allow her actions to disrupt our business. We became aware that she did not respect our time or fees. She persistently asked us to get her daughter in with the same colorist after she had received her services. Who makes an appointment for their daughter if they do not like the results? When her daughter did not arrive with her it was obvious that she was not respecting our staff's time and the business. She called and spoke to 2 different mangers who documented and discussed her complaints as part of our policy. She changed her complaint each time. Unfortunately she was caught in several lies. We want to please each guest to the best of our abilities. There comes a time that we had to choose to protect our business and our employees from being taken advantage of. We had to take a stand. Keeping her as a customer became a liability.

Case [redacted]Client Ms. [redacted] wanted to have her hair Balayaged.  A highlight  She paid for a ½ Balayage.She called the next day and asked to have more done, she also wantedit lighter.  She was told the process for her hair would becumulative.She was told if she wanted...

more and lighter it would be an additionalcharge. She would have to pay the difference in price.  She wants afull head and only paid for a half. She called several times. We documented each call. She lied to eachmanager and said she had not called before.She was told by 2 different managers and her colorist it would be anadditional charge. She proceeded to make the appointment, reserved thetime and came in.When she arrived she would not come in to the salon area whereservices are done. She started threatening us that she would call hercharge card company and complain to the Revdex.com if we didn’t do theadditional service for free.  She started to get loud as shethreatened us. We had to call the police because her behavior was soodd.She was never offered a credit.To simplify-She received a service wants more than she paid for and is trying tonot pay at all.She also made an appointment to have her daughter’s hair done.  Shebooked/ reserved the time. Her daughter no showed on the appointment.She  broke out 24 hour notice policy and owes for the “ no show”Please feel free to call with any other questions or concerns.
[redacted] Owner/ manager[redacted]