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Fisher/Martin Automotive

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Fisher/Martin Automotive Reviews (1)

Review: On 6/13/13, I had my vehicle towed to this shop. They were highly recommended by AAA. The next day, I arrived, explained the problem with the vehicle not starting, and the mechanic immediately got to work on it. Within a few hours, the main problem was solved. The mechanic told me that a new battery would be needed because the old one was bad and would no longer hold the charge. I agreed and the new battery was installed. I paid for the work done and received the documentation and went home. A few days later, I sat down to review all that had been done and noticed a small strip of paper with the results of the battery test. The results stated "BATTERY GOOD." And this is the reason for my complaint. I strongly feel that the mechanic pushed on me the sale of a new $99 battery when one was not needed. I contacted AAA and filed a complaint about this unnecessary sale. D[redacted]d L., the AAA agent, informed me that he had spoken with the mechanic and had been told that the battery was leaking and that required it to be replaced. He stated that even if the battery was good, it would reasonably be replaced. I checked my paperwork to find out if this was contained in it and found nothing. The mechanic never said this to me. He simply explained the battery needed to be replaced, which is documented in the paperwork.Desired Settlement: I told AAA that I would accept half of the battery cost as reimbursement. I am not trying to take advantage of Fisher/Martin Automotive as they took advantage of me. I am still waiting for an answer.

Business

Response:

As requested the customer was issued a refund

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