with the case number they just provided, it says the unit is now functional and the customer had wanted to return parts that were not neededthat was a day ago.Is the unit not working?
Dear Revdex.com, We are more than happy to handle this customers issue! We are not ignoring him, we have not received any correspondence from him Please have him call me at [redacted] ext [redacted] Sincerely, [redacted] [redacted] CUSTOMER SERVICE MANAGER NORTH AMERICA T: [redacted] *** [redacted] F: [redacted] E: [redacted] Fisher & Paykel Appliances, Inc Skylab Road, Huntington Beach, CA USA FISHERPAYKEL.COM | DCSAPPLIANCES.COM FISHER & PAYKEL | DCS BY FISHER & PAYKEL v
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Hi [redacted] ,My name is [redacted] I filed a complaint on 3/30/The compliant was closed because the business was supposed to contact me directlyI have yet to hear from the businessWhen I was reviewing the information I noticed that there is no area code under my phone numberMy number is [redacted] My postal code is [redacted] ***Everything else is correctI wanted to make sure that I give the business the opportunity to contact meIf you could please reopen the compliant and notify the business again I would greatly appreciate itThank you for your time.Respectfully, [redacted] Sent from my iPhone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.> I have never received a refund from> Fisher Paykel Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI spoke to [redacted] (son, of the owner) at [redacted] It so happens that about a year ago, we had lunch at [redacted] together the day that I bought my rangeI met his mother and his kidsHe remembers me as I gave them some marketing ideas at the time!You will laugh at this but I received a message from *** at Fisher Paykel (who I believe was the not so nice woman from above email), she seemed to enjoy telling me on a voice mail, that I had to return the dish drawer/washer I received for free as part of a promotion when I bought my rangeSince they were refunding my range they want my now used dish drawer back which is months old! LOL! No problem, I hate it! I can't fit my dishes in itNot that my dinner dishes are extremely large ( [redacted] pattern)I will just make sure that I write a review on their productNot worth the $that it retails forI also have an [redacted] top of the line dishwasher in my bar area which is off my kitchen, that is actually quieter than the small, awkward designed Fisher Paykel expensive dish drawerIt holds more dishes and I paid roughly $so about $less for it I believe that Fisher Paykel/DCS were giving away their dish drawers because they can't sell themThey do not have the name recognition nor reputation to warrant over $for a dishwasher and it's totally disappointingYou really can't return free but here they are really doing me a favor!So, still no real apology/compensation from DCS but they also want this dishwasher back which is no loss to meGuess they are now in the used appliances business, too!Thermador, now has a promotion were they are giving away a dishwasher with purchase of their range for freeTheir dishwashers are made by [redacted] or they bought ***, so it's a quality product which I am sure I can fit my plates in.So, [redacted] at [redacted] is working on options for me and hopefully will find some options for me, either with a [redacted] or [redacted] at hopefully a "friends and family discount" since I've been put through hell and back by Fisher PaykelInterestingly enough, [redacted] have had a problem in the past with a client who had the same thing happen to me but it was with a Fisher Paykel dishwasherLike me, he wrote reviews which were less than flattering of his experience with Fisher Paykel.***, at [redacted] , said he thought it was amazing that I got this taken care of it a weekI told him it wasn't a week but months, that I just got the Revdex.com involved in the last week and that is when things started to happenI said that I could not take the credit for getting a refund but that it was the Revdex.com.Interesting, online their is another owner of the same dual fuel range in NC who has had major issuesHe has a very similar story about his large oven not working and it's dated July so it's recentIt's on Consumer Affairs with the other plus bad reviews of Fisher Paykel.Cooking for your family should be one of those experience which are celebrated and are so entwined with my southern heritageIn our family, when you think "family gathering" you think FOOD! So, it will be nice not to have to go through hell just to celebrate the simply joys of entertaining friends and cooking for those I love(And not have to stress over the turkey taking an extra three hours to cook!)Kudos to your organizationWhat a blessing you have been to me!With my upmost appreciation, [redacted] Regards, [redacted]
We contacted the cusotmer earlier this week and advised them we would be happy to cover the repairs under warranty (as unit is out of warranty) the customer agreed and is set up for service next week. They are to contact me direct should anything go wrong. Sincerely, [redacted] ... ext ***
please advise what is the part number the customer is waiting for? Also, we would like to get the customers proof of purchasethank you.Tell us why here
Hello, We have called the customer and left a message, as well as sent him an email asking him to contact our customer service manager to discuss his complaint. We asked that the customer provide the serial number of the unit, purchase receipt, and any previous service history. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Service Manager, [redacted] and [redacted] a tech from [redacted] were here this morning for over an hour [redacted] personal has been nice, personal and professionalMy compliant is not with [redacted] Service Department but I am wondering why they are even selling a product whose quality has repeatedly shown to be inadequate?They were not able to get the "new out of the box" SECOND DCS inch dual fuel stove to work which was replacing the first one that they could not get to workA "New out of the box" product should have been tested BEFORE it was shipped to meThis has created another delay and more time spent babysitting service reps in my houseAgain, my much anticipated catered event is looming and I will not have the use of this oven/range, unless a miracle happens.They found correct power going to the oven(Actually, this was easy to figure out as the small oven was working.) The large oven is not turning onAgain, this is something that they should have been aware of before this product was even sold/shipped/delivered/installedNeedless to say, Fisher and Paykel has major Quality Control issuesAs a consumer, I really do not care who makes their thermostats but it is THEIR responsibility to make sure it works before it is shipped to the consumerThere is really no excuse for this happening twice! If I was the President of DCS, I personally would make it my mission to demand better quality controlIf their President will just visit Consumer Affairs websiteHe can read for himself all the complaints on his companyThey are numerous and being featured on a cooking show can not repair a bad reputation once it is earned.Additionally, he should be concerned by the amount of time it takes on hold to reach a customer service rep at his numberForty five minutes was my average hold time each time I tried to reach his company.The female manager that I did talk to after [redacted] was here, should be replacedShe was snotty, rude and did not apologize for my inconveniences until I pointed it out to her that no one had even apologizedI was a Customer Service/Agent for over years with [redacted] and if I would have talked to a client like she talked to me, I would have been goneShe is just another bad reflection of Fisher and PaykelTelling me that she had problems with her [redacted] did not make my situation any betterI guess it was her idea of empathy.So per your message to me this morning, I am hoping that DCS keeps it word and provides the refund to the dealer ( [redacted] ) so that I may get another range built by someone else which will actually work.Per the response from DCS:We are not asking the customer to accept multiple service calls over a long period of timeA product not working out of the box is very unusual and is most likely something simpleIf we cannot repair it when the tech is there in the home, we will be happy to credit her dealer for the unitWe cannot do a refund as she did not purchase the unit from usWe ask that she allow the rep to come out and see what it is and see if he can fix it.I have only dealt with service people from [redacted] and the sales rep [redacted] did call me (two days ago) and tell me that he would get back to me in a day or two with a solutionI understand that he is out of the office for the rest of the week due to his father's death so I am hoping that someone else will take an interest in my plight perhaps, the President of [redacted] .Hoping that the Revdex.com will continue to help me until I have a quality, professional inch range in my kitchen.At this point, the stress, frustration,time and energy taken during this lengthy ordeal has stolen all the joy in this endeavorI was SO excited about owning a inch range and the reality is that it has been nothing but a headache and heartbreakI have had to put dealing with the situation above my family needs as my autistic son so accurately pointed out to me.So, I am so over all of this! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company continues to be either not read, view pictures, and/or determines to be non-responsiveIn my complaint to the Revdex.com, I did not request replacement of the radiant tray, which the company representative unhelpfully shared was only covered for yearsRather, I am requesting replacement of 1.) The stainless steel burners, and 2.) the stainless steel grill racksMy email, referenced in this complaint and sent December 28, File 8421847A, includes a description and multiple pictures of the burners actively non-performing because of the degree of deterioration and rustThere's flame on both sides closest to the inlet, towards the other end, and intermittently in between - though only coming through about half of the holesIs that non-performance or intended and safe performance? Further, the pictures show not just cooking grids with surface discoloration, but where they've completely rusted through and the stainless steel is clearly and visibly crackedFinally, while the offer of calling them to discuss ordering replacement parts at some unknown level of discount appears kind, it's an insult insomuch as I've repeatedly shared this information in multiple ways, and the representative continue to: 1.) cite parts that aren't covered that I'm not requested replacement of, and 2.) cite conditions that do not apply to my covered partsin addition, on the SAME DAY I sent my last email to customer service requesting, again, replacement of the warranty covered parts, I ordered the non-covered parts directly from them and paid the non-discounted cost of $(order SP - [redacted] )So from that perspective, I thank the company for honoring their warranty and for providing me with a discount on the non-covered parts I ordered on December 28, A credit back to my card sounds great and is much appreciated.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
with the case number they just provided, it says the unit is now functional and the customer had wanted to return parts that were not neededthat was a day ago.Is the unit not working?
Dear Revdex.com, We are more than happy to handle this customers issue! We are not ignoring him, we have not received any correspondence from him Please have him call me at [redacted] ext [redacted] Sincerely, [redacted] [redacted] CUSTOMER SERVICE MANAGER NORTH AMERICA T: [redacted] *** [redacted] F: [redacted] E: [redacted] Fisher & Paykel Appliances, Inc Skylab Road, Huntington Beach, CA USA FISHERPAYKEL.COM | DCSAPPLIANCES.COM FISHER & PAYKEL | DCS BY FISHER & PAYKEL v
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Hi [redacted] ,My name is [redacted] I filed a complaint on 3/30/The compliant was closed because the business was supposed to contact me directlyI have yet to hear from the businessWhen I was reviewing the information I noticed that there is no area code under my phone numberMy number is [redacted] My postal code is [redacted] ***Everything else is correctI wanted to make sure that I give the business the opportunity to contact meIf you could please reopen the compliant and notify the business again I would greatly appreciate itThank you for your time.Respectfully, [redacted] Sent from my iPhone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.> I have never received a refund from> Fisher Paykel Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI spoke to [redacted] (son, of the owner) at [redacted] It so happens that about a year ago, we had lunch at [redacted] together the day that I bought my rangeI met his mother and his kidsHe remembers me as I gave them some marketing ideas at the time!You will laugh at this but I received a message from *** at Fisher Paykel (who I believe was the not so nice woman from above email), she seemed to enjoy telling me on a voice mail, that I had to return the dish drawer/washer I received for free as part of a promotion when I bought my rangeSince they were refunding my range they want my now used dish drawer back which is months old! LOL! No problem, I hate it! I can't fit my dishes in itNot that my dinner dishes are extremely large ( [redacted] pattern)I will just make sure that I write a review on their productNot worth the $that it retails forI also have an [redacted] top of the line dishwasher in my bar area which is off my kitchen, that is actually quieter than the small, awkward designed Fisher Paykel expensive dish drawerIt holds more dishes and I paid roughly $so about $less for it I believe that Fisher Paykel/DCS were giving away their dish drawers because they can't sell themThey do not have the name recognition nor reputation to warrant over $for a dishwasher and it's totally disappointingYou really can't return free but here they are really doing me a favor!So, still no real apology/compensation from DCS but they also want this dishwasher back which is no loss to meGuess they are now in the used appliances business, too!Thermador, now has a promotion were they are giving away a dishwasher with purchase of their range for freeTheir dishwashers are made by [redacted] or they bought ***, so it's a quality product which I am sure I can fit my plates in.So, [redacted] at [redacted] is working on options for me and hopefully will find some options for me, either with a [redacted] or [redacted] at hopefully a "friends and family discount" since I've been put through hell and back by Fisher PaykelInterestingly enough, [redacted] have had a problem in the past with a client who had the same thing happen to me but it was with a Fisher Paykel dishwasherLike me, he wrote reviews which were less than flattering of his experience with Fisher Paykel.***, at [redacted] , said he thought it was amazing that I got this taken care of it a weekI told him it wasn't a week but months, that I just got the Revdex.com involved in the last week and that is when things started to happenI said that I could not take the credit for getting a refund but that it was the Revdex.com.Interesting, online their is another owner of the same dual fuel range in NC who has had major issuesHe has a very similar story about his large oven not working and it's dated July so it's recentIt's on Consumer Affairs with the other plus bad reviews of Fisher Paykel.Cooking for your family should be one of those experience which are celebrated and are so entwined with my southern heritageIn our family, when you think "family gathering" you think FOOD! So, it will be nice not to have to go through hell just to celebrate the simply joys of entertaining friends and cooking for those I love(And not have to stress over the turkey taking an extra three hours to cook!)Kudos to your organizationWhat a blessing you have been to me!With my upmost appreciation, [redacted] Regards, [redacted]
We contacted the cusotmer earlier this week and advised them we would be happy to cover the repairs under warranty (as unit is out of warranty) the customer agreed and is set up for service next week. They are to contact me direct should anything go wrong. Sincerely, [redacted] ... ext ***
please advise what is the part number the customer is waiting for? Also, we would like to get the customers proof of purchasethank you.Tell us why here
Hello, We have called the customer and left a message, as well as sent him an email asking him to contact our customer service manager to discuss his complaint. We asked that the customer provide the serial number of the unit, purchase receipt, and any previous service history. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Service Manager, [redacted] and [redacted] a tech from [redacted] were here this morning for over an hour [redacted] personal has been nice, personal and professionalMy compliant is not with [redacted] Service Department but I am wondering why they are even selling a product whose quality has repeatedly shown to be inadequate?They were not able to get the "new out of the box" SECOND DCS inch dual fuel stove to work which was replacing the first one that they could not get to workA "New out of the box" product should have been tested BEFORE it was shipped to meThis has created another delay and more time spent babysitting service reps in my houseAgain, my much anticipated catered event is looming and I will not have the use of this oven/range, unless a miracle happens.They found correct power going to the oven(Actually, this was easy to figure out as the small oven was working.) The large oven is not turning onAgain, this is something that they should have been aware of before this product was even sold/shipped/delivered/installedNeedless to say, Fisher and Paykel has major Quality Control issuesAs a consumer, I really do not care who makes their thermostats but it is THEIR responsibility to make sure it works before it is shipped to the consumerThere is really no excuse for this happening twice! If I was the President of DCS, I personally would make it my mission to demand better quality controlIf their President will just visit Consumer Affairs websiteHe can read for himself all the complaints on his companyThey are numerous and being featured on a cooking show can not repair a bad reputation once it is earned.Additionally, he should be concerned by the amount of time it takes on hold to reach a customer service rep at his numberForty five minutes was my average hold time each time I tried to reach his company.The female manager that I did talk to after [redacted] was here, should be replacedShe was snotty, rude and did not apologize for my inconveniences until I pointed it out to her that no one had even apologizedI was a Customer Service/Agent for over years with [redacted] and if I would have talked to a client like she talked to me, I would have been goneShe is just another bad reflection of Fisher and PaykelTelling me that she had problems with her [redacted] did not make my situation any betterI guess it was her idea of empathy.So per your message to me this morning, I am hoping that DCS keeps it word and provides the refund to the dealer ( [redacted] ) so that I may get another range built by someone else which will actually work.Per the response from DCS:We are not asking the customer to accept multiple service calls over a long period of timeA product not working out of the box is very unusual and is most likely something simpleIf we cannot repair it when the tech is there in the home, we will be happy to credit her dealer for the unitWe cannot do a refund as she did not purchase the unit from usWe ask that she allow the rep to come out and see what it is and see if he can fix it.I have only dealt with service people from [redacted] and the sales rep [redacted] did call me (two days ago) and tell me that he would get back to me in a day or two with a solutionI understand that he is out of the office for the rest of the week due to his father's death so I am hoping that someone else will take an interest in my plight perhaps, the President of [redacted] .Hoping that the Revdex.com will continue to help me until I have a quality, professional inch range in my kitchen.At this point, the stress, frustration,time and energy taken during this lengthy ordeal has stolen all the joy in this endeavorI was SO excited about owning a inch range and the reality is that it has been nothing but a headache and heartbreakI have had to put dealing with the situation above my family needs as my autistic son so accurately pointed out to me.So, I am so over all of this! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company continues to be either not read, view pictures, and/or determines to be non-responsiveIn my complaint to the Revdex.com, I did not request replacement of the radiant tray, which the company representative unhelpfully shared was only covered for yearsRather, I am requesting replacement of 1.) The stainless steel burners, and 2.) the stainless steel grill racksMy email, referenced in this complaint and sent December 28, File 8421847A, includes a description and multiple pictures of the burners actively non-performing because of the degree of deterioration and rustThere's flame on both sides closest to the inlet, towards the other end, and intermittently in between - though only coming through about half of the holesIs that non-performance or intended and safe performance? Further, the pictures show not just cooking grids with surface discoloration, but where they've completely rusted through and the stainless steel is clearly and visibly crackedFinally, while the offer of calling them to discuss ordering replacement parts at some unknown level of discount appears kind, it's an insult insomuch as I've repeatedly shared this information in multiple ways, and the representative continue to: 1.) cite parts that aren't covered that I'm not requested replacement of, and 2.) cite conditions that do not apply to my covered partsin addition, on the SAME DAY I sent my last email to customer service requesting, again, replacement of the warranty covered parts, I ordered the non-covered parts directly from them and paid the non-discounted cost of $(order SP - [redacted] )So from that perspective, I thank the company for honoring their warranty and for providing me with a discount on the non-covered parts I ordered on December 28, A credit back to my card sounds great and is much appreciated.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]