Fisher & Phillips LLP

We are going to go ahead and offer a refund for the $annual fee that was taken out on February 1stTo do so we would need to have the member contact the club at her earliest convenience as we will need a copy of the bank statements showing where the money was taken out to further go through with the refund processIf the member has any questions, they can contact the gym at [redacted] Thank You, Planet Fitness Shadeland-Indiana

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I accept their offer, but do not feel comfortable providing bank statements after all of thisThey have the card information on file where they billed meWhy is this not sufficient? Regards, [redacted]

First off I want to apologize for any miscommunication or inconvenience all of this has causedAs per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Card Membership, the agreement is attachedOn or around the 17th of each month, Planet Fitness will deduct $for his monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is a twelve month commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soThe member was in his twelve month commitment until April 26th, There will be no refunds given as he would have still had to pay for April as his commitment was not up until after the billing cycle, as far as for the May payment there was no proper cancellation done before the 10th of May so the member did not miss the billing cycleI will make sure my staff is aware about proper communication with the members as far as the process of cancelling a memberI spoke with the member on Friday and it seemed to clear the air but if the member has any questions they may contact the club at 317-915-? Thank you, Planet Fitness Shadeland-Indiana ? Abigail Mendenhall: General Manager Holly Drew: Assistant Manager Planet Fitness Shadeland Ave(317)915-

First off I want to apologize for any miscommunication or inconvenience all of this has causedAs per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Home Club MembershipOn or around the 17th of each month, Planet Fitness will deduct $for her monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is no commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soThe balance on both of the accounts is $and we are willing to take $off of each of the balance and the only amount the member would be responsible for is the $as well as offer a free month, the account will also be noted that they are able to work out in the facility to honor the promotion that was addressesThere will be no refunds givenThere will be more communication now as far as alerting members when they have a balance as we have partnered further with our billing company and put a system in line to notify the members through text or email from here on outIf the member has any questions, they may contact the club at 317-915-Thank you, Planet Fitness Shadeland-Indiana Abigail [redacted] : General Manager Holly ***: Assistant Manager Planet Fitness Shadeland Ave(317)915-

As per Planet Fitness Policy, the member electronically signed and agreed to the terms that come with their individual Home Club Membership (see attached), these terms have been underlined and highlighted to note key points of this agreementOn or around the 17th of each month, Planet Fitness will deduct $for her monthly membership dues and there will also be an annual fee of $billed each year on or around the first of OctoberThe member signed up for the Home Club Membership on March 31, In order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubAlso, as stated above and on the attached agreement, there is a $Service Fee applied for each month her Monthly Dues payment or Annual Membership Fee is returned uncollectable including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accountsThe member’s January, June, July, and August Monthly Dues plus their Annual Membership Fee in October were all returned uncollectable, all with a Service FeesStated on the agreement, the member understands their obligation under this agreement includes her recurring monthly dues, annual membership fee, service fee for uncollectable monthly dues, applicable taxes, charges and any other unpaid fees or dues including past unpaid dues and feesWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soWe will go ahead and cancel the membership and waive the balance as a courtesy to the memberThe month of November monthly dues have already been processed, since it is past the 10th of the month, but this will be the last charge on the member’s accountThe members agreement is attached as well If the member has any questions, they can contact the gym at 317-915- Thank You, Planet Fitness Indianapolis (Shadeland) - Indiana

First off I want to apologize for any miscommunication or inconvenience all of this has causedAs per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Card Membership, the agreement is attachedOn or around the 17th of each month, Planet
Fitness will deduct $for his monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is a twelve month commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soThe member was in his twelve month commitment until April 26th, There will be no refunds given as he would have still had to pay for April as his commitment was not up until after the billing cycle, as far as for the May payment there was no proper cancellation done before the 10th of May so the member did not miss the billing cycleI will make sure my staff is aware about proper communication with the members as far as the process of cancelling a memberI spoke with the member on Friday and it seemed to clear the air but if the member has any questions they may contact the club at 317-915- Thank you, Planet Fitness Shadeland-Indiana Abigail Mendenhall: General Manager Holly Drew: Assistant Manager Planet Fitness Shadeland Ave(317)915-

As per Planet Fitness Policy, the member electronically signed and agreed to the terms that come with their individual Home Club Membership (see attached), these terms have been underlined and highlighted to note key points of this agreementOn or around the 17th of each month, Planet Fitness will
deduct $for her monthly membership dues and there will also be an annual fee of $billed each year on or around the first of OctoberThe member signed up for the Home Club Membership on March 31, In order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubAlso, as stated above and on the attached agreement, there is a $Service Fee applied for each month her Monthly Dues payment or Annual Membership Fee is returned uncollectable including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accountsThe member’s January, June, July, and August Monthly Dues plus their Annual Membership Fee in October were all returned uncollectable, all with a Service FeesStated on the agreement, the member understands their obligation under this agreement includes her recurring monthly dues, annual membership fee, service fee for uncollectable monthly dues, applicable taxes, charges and any other unpaid fees or dues including past unpaid dues and feesWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soWe will go ahead and cancel the membership and waive the balance as a courtesy to the memberThe month of November monthly dues have already been processed, since it is past the 10th of the month, but this will be the last charge on the member’s accountThe members agreement is attached as well If the member has any questions, they can contact the gym at 317-915- Thank You, Planet Fitness Indianapolis (Shadeland) - Indiana

We are going to go ahead and offer a refund for the $annual fee that was taken out on February 1stTo do so we would need to have the member contact the club at her earliest convenience as we will need a copy of the bank statements showing where the money was taken out to further go through with the refund processIf the member has any questions, they can contact the gym at *** Thank You, Planet Fitness Shadeland-Indiana

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept their offer, but do not feel comfortable providing bank statements after all of thisThey have the card information on file where they billed meWhy is this not sufficient?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your representative at the
club gave me the club email and instructed me to email my cancellationI was misinformed by your staff and therefore incurred extra fees Under no circumstances should I have been instructed to email my cancellation if this is not how to cancel the membership
Regards,
*** ***

First off I want to apologize for any miscommunication or inconvenience all of this has causedAs per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Card Membership, the agreement is attachedOn or around the 17th of each month, Planet
Fitness will deduct $for his monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is a twelve month commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soThe member was in his twelve month commitment until April 26th, There will be no refunds given as he would have still had to pay for April as his commitment was not up until after the billing cycle, as far as for the May payment there was no proper cancellation done before the 10th of May so the member did not miss the billing cycleI will make sure my staff is aware about proper communication with the members as far as the process of cancelling a memberI spoke with the member on Friday and it seemed to clear the air but if the member has any questions they may contact the club at 317-915-? Thank you, Planet Fitness Shadeland-Indiana ? Abigail Mendenhall: General Manager Holly Drew: Assistant Manager Planet Fitness Shadeland Ave(317)915-

First off I want to apologize for any miscommunication or inconvenience all of this has causedAs per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Home Club MembershipOn or around the 17th of each month, Planet Fitness will deduct $for her
monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is no commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active until this is done soThe balance on both of the accounts is $and we are willing to take $off of each of the balance and the only amount the member would be responsible for is the $as well as offer a free month, the account will also be noted that they are able to work out in the facility to honor the promotion that was addressesThere will be no refunds givenThere will be more communication now as far as alerting members when they have a balance as we have partnered further with our billing company and put a system in line to notify the members through text or email from here on out If the member has any questions, they may contact the club at 317-915-Thank you, Planet Fitness Shadeland-Indiana Abigail [redacted]: General Manager Holly [redacted]: Assistant Manager Planet Fitness Shadeland Ave(317)915-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I accept their offer, but do not feel comfortable providing bank statements after all of this. They have the card information on file where they billed me. Why is this not sufficient? 
Regards,
[redacted]

We are going to go ahead and offer a refund for the $29 annual fee that was taken out on February 1st. To do so we would need to have the member contact the club at her earliest convenience as we will need a copy of the bank statements showing where the money was taken out to further go through with the refund process. If the member has any questions, they can contact the gym at [redacted] Thank You, Planet Fitness Shadeland-Indiana

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your representative at the...

club gave me the club email and instructed me to email my cancellation. I was misinformed by your staff and therefore incurred extra fees.  Under no circumstances should I have been instructed to email my cancellation if this is not how to cancel the membership.  
Regards,
[redacted]

First off I want to apologize for any miscommunication or inconvenience all of this has caused. As per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Home Club Membership. On or around the 17th of each month, Planet Fitness will deduct $10 for her...

monthly membership dues if the payment is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts a $10 service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee .There is no commitment with this membership, but per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mail. When a letter is certified, the member will receive notification from the post office upon delivery to the club. Without proper cancellation procedures followed by the member, the membership will remain active until this is done so. The balance on both of the accounts is $159.00 and we are willing to take $80 off of each of the balance and the only amount the member would be responsible for is the $79.00 as well as offer a free month, the account will also be noted that they are able to work out in the facility to honor the promotion that was addresses. There will be no refunds given. There will be more communication now as far as alerting members when they have a balance as we have partnered further with our billing company and put a system in line to notify the members through text or email from here on out. If the member has any questions, they may contact the club at 317-915-6000 Thank you, Planet Fitness Shadeland-Indiana Abigail [redacted]: General Manager Holly [redacted]: Assistant Manager Planet Fitness Shadeland Ave. (317)915-6000

As per Planet Fitness Policy, the member electronically signed and agreed to the terms that come with their individual Home Club Membership (see attached), these terms have been underlined and highlighted to note key points of this agreement. On or around the 17th of each month, Planet Fitness will...

deduct $10 for her monthly membership dues and there will also be an annual fee of $29 billed each year on or around the first of October. The member signed up for the Home Club Membership on March 31, 2014. In order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mail. When a letter is certified, the member will receive notification from the post office upon delivery to the club. Also, as stated above and on the attached agreement, there is a $10 Service Fee applied for each month her Monthly Dues payment or Annual Membership Fee is returned uncollectable including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts. The member’s January, June, July, and August Monthly Dues plus their Annual Membership Fee in October were all returned uncollectable, all with a Service Fees. Stated on the agreement, the member understands their obligation under this agreement includes her recurring monthly dues, annual membership fee, service fee for uncollectable monthly dues, applicable taxes, charges and any other unpaid fees or dues including past unpaid dues and fees. Without proper cancellation procedures followed by the member, the membership will remain active until this is done so. We will go ahead and cancel the membership and waive the balance as a courtesy to the member. The month of November monthly dues have already been processed, since it is past the 10th of the month, but this will be the last charge on the member’s account. The members agreement is attached as well.   If the member has any questions, they can contact the gym at 317-915-6000.   Thank You,   Planet Fitness Indianapolis (Shadeland) - Indiana