Fisher Professional Painting

My installer called me stating the customer was complaining about the window installationI went to the jobsite to see how I could helpWhen I showed up the customer and his wife along with another woman were in my face about changing the Jchannel because it looked badI tried to explain that we don't change Jchannel because we would have to rebuild the siding alsoHe wanted us to install the windows over the Jchannel leaving the windows approximately 1" from the sidingThe proper way is to put the windows inside the Jchannel the way the old ones wereAnother problem was they dry walled the entire mobile after I measured causing extensive work to cut drywall back to install windowsI did not charge them for this although I should haveHe said I would not work with him but he wouldn't listen to anything I had to sayHe and the other women were all taking at the same time telling me what I should doI was having a bad day because of my hip surgery and slipped with a curse word that I apologized forHe kept telling me to put the windows in over the Jchannel and foam I" around window over the siding and caulk over itI would never do thatIf he wanted his Jchannel changed he should have done it before we arrived

We have made four separate service calls out to you regarding your cabinets, You have kept telling us the plumber said the sink would not install in the cabinets and the countertop was cut wrong, I sent [redacted] my installer out there numerous times and he stated nothing was wrong, Your plumber didn't know that you had a box of clips that was supposed to hold the sink down, After explaining to you about the clips, you called again stating the sink would not work and the cabinet was wrongWe then proceeded to make another appointment to com,e out there againYou never gave a courtesy phone call that the plumber eventually did get the sink inYou then called to tell me that everything was fine and completedThree minutes after our phone call ended, your wife called and started screaming at me stating that our cabinet doors were "falling apart"I tried to explain to her that we were just there yesterday and even had pictures showing everything was fine, It sounds like the plumber must have done something wrong to knock the doors off the sink but am not sure without directly seeing itI told her that we would come out again to look at it, but if the door was broken because of something that plumber did we would have a trip chargeIf it is something that we did we would fix it at no chargeShe then screamed at me and threated to turn us into the Revdex.com and to not do anythingShe hung up and would not let me finish my conversationThe following day, you called back stating the doors were falling offI talked to you on speaker phone with my boss and said to you that we would come out there and look at the doors and if we could prove to you that the doors were damaged because of us we would fix the problem free of charge, BUT if the it was the plumbers fault we would have a trip charge for coming out thereYou told me that it did not matter how the cabinets broke, and that I told you it would be a lifetime warranty and would fix the cabinets regardless of any issuesThat is absurd and nobody can be responsible to fix cabinets that you breakThen you proceed to threaten that you would put me in jail and do whatever you could do to hut me and get revengeIn closing, I will state AGAIN that we will be more than happy to come look at the cabinet and FIX IT at no charge if it something that we did or the manufacturerBut we cannot be responsible from damage that you did or your plumberIf you have any more questions or would like to set up a time to come out there here is our information once again

I think Mr*** needs to get his facts straightThe only room with drywall was in the rear bedroomHe should check with his drywall contractors invoice it will show it was done after the final measureMy installer did not say the windows could be installed the way he wantedThat is why they called me to come to the jobsite because the customer was giving him a hard timeAs far as cursing I admitted that I said a word I shouldn't have, it was a slip up, and I did not repeat itOf course the customer is going to embellish on the problem to make himself look right after all he is trying to get money back for no reason. *** ** ***Wholesale Window & Door Inc

We have made four separate service calls out to you regarding your cabinets, You have kept telling us the plumber said the sink would not install in the cabinets and the countertop was cut wrong, I sent [redacted] my installer out there numerous times and he stated nothing was wrong, Your plumber didn't...

know that you had a box of clips that was supposed to hold the sink down, After explaining to you about the clips, you called again stating the sink would not work and the cabinet was wrong. We then proceeded to make another appointment to com,e out there again. You never gave a courtesy phone call that the plumber eventually did get the sink in. You then called to tell me that everything was fine and completed. Three minutes after our phone call ended, your wife called and started screaming at me stating that our cabinet doors were "falling apart". I tried to explain to her that we were just there yesterday and even had pictures showing everything was fine, It sounds like the plumber must have done something wrong to knock the doors off the sink but am not sure without directly seeing it. I told her that we would come out again to look at it, but if the door was broken because of something that plumber did we would have a trip charge. If it is something that we did we would fix it at no charge. She then screamed at me and threated to turn us into the Revdex.com and to not do anything. She hung up and would not let me finish my conversation. The following day, you called back stating the doors were falling off. I talked to you on speaker phone with my boss and said to you that we would come out there and look at the doors and if we could prove to you that the doors were damaged because of us we would fix the problem free of charge, BUT if the it was the plumbers fault we would have a trip charge for coming out there. You told me that it did not matter how the cabinets broke, and that I told you it would be a lifetime warranty and would fix the cabinets regardless of any issues. That is absurd and nobody can be responsible to fix cabinets that you break. Then you proceed to threaten that you would put me in jail and do whatever you could do to hut me and get revenge. In closing, I will state AGAIN that we will be more than happy to come look at the cabinet and FIX IT at no charge if it something that we did or the manufacturer. But we cannot be responsible from damage that you did or your plumber. If you have any more questions or would like to set up a time to come out there here is our information once again.

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may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Richard S[redacted]

My installer called me stating the customer was complaining about the window installation. I went to the jobsite to see how I could help. When I showed up the customer and his wife along with another woman were in my face about changing the J. channel because it looked bad. I tried to...

explain that we don't change J. channel because we would have to rebuild the siding also. He wanted us to install the windows over the J. channel leaving the windows approximately 1" from the siding. The proper way is to put the windows inside the J. channel the way the old ones were. Another problem was they dry walled the entire mobile after I measured causing extensive work to cut drywall back to install windows. I did not charge them for this although I should have. He said I would not work with him but he wouldn't listen to anything I had to say. He and the other women were all taking at the same time telling me what I should do. I was having a bad day because of my hip surgery and slipped with a curse word that I apologized for. He kept telling me to put the windows in over the J. channel and foam I" around window over the siding and caulk over it. I would never do that. If he wanted his J. channel changed he should have done it before we arrived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, he cussed more than he stated, not just once.  My wife & mom in law never said anything to him except my wife asked him  to stop cursing.   All I want to get $2,000.00 - $2,500.00 so that our windows can be fixed on the outside.   The drywall was already in when he came to measure the 2nd time.  The first time his partner measured w/o drywall.  He needs to get his facts straight.  I spoke with two of the installers that stayed behind to finish, and they said it could have been done the way I described to him.   So why wasn't it?  Checking our neighborhood, other homes had it done properly.  The way it was described to the owner of this company.  He refused, was upset, cursing and refused to listen to me or help in any way.  I repeat that my wife and mom in law never raised their voice to him.  I was trying to deal with this ugly situation.   Also the installer took a picture of a bent screen for replacement, and to this day we never received a call about it.   As a business this is unacceptable.  
Regards,
[redacted]

The cabinets the customer ordered are manufactured from one of the largest manufactures in the United States.  They do not sell used cabinets nor does Wholesale Window & door sell used cabinets.  The day we installed the cabinets the customer was satisfied with them.  The next day...

he called with these complaints.  We offered to have the manufacturers rep and Wholesale Window's manager to go out to the jobsite with the customer to inspect them.  We told them if there was anything wrong with the cabinets we would do what it takes to make it right.  He would not let us come out unless we would replace them with an all wood box.  We had a signed contract for the cabinets he purchased.  The manufacture does not even make an all wood box. Sharon J[redacted]Wholesale Window & Door Inc.PH# ###-###-####FX# ###-###-####