Fisher Systems, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***

Complaint: ***
I am rejecting this response because:They are trying to spin this to fit with their agendaFred (salesman) said it COULD take up to hours to installThat is what I agreed toThe work was for only cameras on a small home, and it took a little less than hours to completeHe told us $an hour for labor, THAT is what we agreed to, not two guys at $per hour
Sincerely,
*** ***

Received complaint from [redacted] that she was overcharged for the installation of a camera system.  We installed a camera system (quote #[redacted] amount on quote of $3775.46 before sales tax) She was charged a bit less at $3686.46.   She is complaining that she was overcharged because we...

had more than one technician on site and therefore the installation cost should be reduced.  Total installation hours for the job that were on the quote were 21 hours.  She was charged for 20 hours not the 21 we had on quote.   We did use more than one technician but she does realize it is the total number of hours that we use for billing and quoting purposes.  I can see her complaint if we exceeded the number of hours we had for the install.  We assumed it would take 21 hours and it took 20.  We billed her for 20 hours.   We had a 20 hours of technician time on job site.  In my opinion she is confusing technician hours and does not realize that when more than one technician is on the job site the charge is based on the total number of hours for the installation.  The installation hours on this quote were 21.   She must feel that no matter how many technicians are used for a particular installation the company doing the installation should only charge as if it were for one and not number of hours.   The total installation hours in this case did not exceed the quoted hours and as a matter of fact came in a little less.  On the quote the install hours were 21.  We spent 20 hours for the install and charged for 20 but we used more than one technician on site.  We did not charge more than the quote and as a matter of fact charged a bit less than was on the quote. She was not charged for more hours than were quoted but we did use more than one technician for the install.

Complaint: [redacted]
I am rejecting this response because:The salesman, Fred, told us that installation could take up to 3 days, therefore he said he put 21 hours on the quote. 23 days later, One guy, Matthew, showed up after 9am on Wednesday, and told us another guy would be arriving to help him. Fred had gone on vacation and had not left the photos of where the cameras were to be installed, nor any instructions. I had to show Matthew around the house and outdoors. A half hour later the other guy, Terry, showed up. They talked about it and half hour after that began work. They stopped working that day at 4pm, Terry said that he had to check in on another job and they would return in the morning around 8:30am to 9am. Thursday morning, Matthew arrived a few minutes before 9am and started work. Terry showed up at 9:30am and he started. They finished before 11am. Showed me how to pull up the cameras on my monitor. They left. I went to Fisher Systems to pay, and they were already there. I paid and added 2 hours to the 10 hours I was giving them credit for, and as we were leaving, Matthew, came running out saying that Terry said that there was a discrepancy. I went back in and they said I had to pay for each person per hour. So I paid it and told them that was not what I had agreed to. The next day the owner called me and just kept repeatedly saying that the quote was for 21 hours. I finally hung up after he had said it 7 times. 
Sincerely,
[redacted]

Everything was fine until the burglar alarm's key pad was wearing out. I called for a new backup battery and to have the keypad checked. The technician who showed up changed the battery but said he could not [would not?] check the keypad. I called again and said, when there was someone in the area, rather than a special trip. That was a mistake to offer reasonable flexibility apparently. I called again almost a month later. They would get to me. I called again before leaving town. They cannot get to it before I leave. I turned the alarm on and left. But when I got hone and the keypad broke. That made for an interesting chat with the deputy sheriff on a Sunday evening. I called the emergency number three times, apparently did not want to be interrupted, and got instructions how to disconnect the power to shut it off. I would have had to go to a motel with that racket if I had taken the can't talk now for an answer. I said to put me down for a repair a.s.a.p. That got a 'call the office.' response. I tried one fifth and final time. 'We'll get you scheduled and let you know when we can be there.' The result was that while I paid semi-annually, I was so disgusted I forfeited two months service rather than ask for a refund.
One problem, five calls across over two months, no help. Draw your own conclusion.