July 12, 2017Revdex.comNDelaware StSteIndianapolis, IN 46204317-488-2224Re: Case [redacted] — [redacted] and Herman & Kittle Properties, Inc.To Whom It May Concern:As property manager of The Landings at (the "Landings"), please allow the following to serve as the Landing's response to the above referenced complaintThe Landings would like to thank the Revdex.com for giving it the opportunity to respond to Ms***'s complaint.On June 29, at approximately 7:pm, I received a text message from a Landings maintenance tech stating there was an emergency gas leak in building The maintenance tech stated that [redacted] Gas Company was on site and needed immediate access to all apartments inside of this building to address the emergencyI called him immediately to express the urgency of providing keys to [redacted] GasHe informed me that he found all the apartment keys for building [redacted] except for two apartments, one of which was Ms***He also told me that if we could not unlock these two doors immediately then [redacted] Gas would kick the doors in to respond to the emergency.instructed him to bust the locks because this would be the fastest way to enter the apartments, respond to the emergency, and prevent a situation that might lead to injury or loss of lifeWhen Ms [redacted] arrived home that evening, the maintenance techs were inside building [redacted] assisting [redacted] GasMaintenance tried to explain the emergency and what going inside of the building, but Ms [redacted] was upset that the Landings staff had entered her apartment without her knowledge.I spoke to Ms [redacted] the following afternoon (June 30, 2017) to address any concerns that she had regarding the emergencyShe expressed that her major issues were that maintenance did not notify her about the emergency and did not leave a noteI apologized for the inconvenience the emergency may have caused Ms***.While the Landings regrets that the emergency occurred, the Landings acted in accordance with the lease agreement with Ms [redacted] to enter the apartment and respond to an emergencyGiven the time and nature of the incident, the Landings acted reasonably when it entered into the apartments in building [redacted] without notice or without leaving a noteIn non-emergency situations, the Landings practices include giving notice before entry into an apartment and leaving notification of entry if the resident was not present when staff entered the apartmentWhen [spoke with Ms [redacted] about the incident, I committed to having staff follow the above outlined protocol.If you have any questions please don't hesitate to call me at 317-545-2226.SincerelyWhitney E***Property ManagerHerman & Kittle Properties, Inc
Revdex.com 151N .Delaware StSteIndianapolis, IN 317-488- Re: Case [redacted] - [redacted] and Herman & Kittle Properties, Inc To Whom It May Concern: As property manager of Arborwood Apartments, please allow the following to serve as Arborwood's response to the above referenced complaintArborwood would like to thank the Revdex.com for giving it the opportunity to respond to Ms [redacted] 's claimsAs you will see from the facts laid out in this letter and the associated documents, Ms [redacted] never gave Arborwood the opportunity to address her concerns, and Arborwood acted reasonably and within the agreements made between the parties when interacting with Ms [redacted] Ms [redacted] moved to Arborwood on March 31, She executed a one year lease, a copy of which is attached to this responseMs [redacted] broke her lease early without notice and moved out of her apartment on or about October 9, During her residency, Ms [redacted] never raised concerns about harassment by maintenance men, courtesy officers, or any other Arborwood employee or contractorThe first time I became aware that Ms [redacted] had any such concerns was when she emailed me October 13, 2015, approximately a week after she had moved out of her apartmentA copy of that email exchange is attached for your reference Again, Ms [redacted] never raised any concern about harassment or feeling uncomfortable in her apartment with management until after she voluntarily vacated the apartmentHad she raised her concerns, Arborwood would have welcomed the opportunity to discuss her concerns, but that opportunity never presented itself As a resident of Arborwood, Ms [redacted] agreed to abide by the lease and the community rules and regulationsFrom time to time, Arborwood was required to notify Ms [redacted] that she was in violation of her lease or the community rulesIn one such instance, when applying for residency, Ms [redacted] submitted a renter's insurance policyThe policy listed " [redacted] " as an insured (see attached copy of Ms [redacted] 's renter's policy), so Arborwood contacted Ms [redacted] for her to add Mr [redacted] to the leaseShe let Arborwood know that Mr [redacted] would not be occupying the apartment so Arborwood did not pursue the matter further at that timeHowever, Arborwood subsequently received notice of an unauthorized occupant living in Ms [redacted] 's apartment and therefore gave her a lease violation notice on August 10, (see attached)In each instance, Arborwood was clarifying that Ms [redacted] was the only resident in the apartment, or if she wanted to add someone to the lease, to do so with the help of the officeIn regards to Ms [redacted] having photos of her vehicle taken, on at least two occasions, Ms [redacted] parked her car illegally in the grassArborwood sent a notice of lease violation on August 24, (see attached)The maintenance supervisor photographed the parking job to document the violationMs [redacted] did not respond to the notice, but she also did not park in the grass againNo further action was necessary Arborwood does not share residents' personal information except on an as needed basisOne instance in which Arborwood may share limited resident information such as a resident's name or address is with its coesy officerArborwood' s courtesy officer follows up with noise complaints, parking violations, and other concernsArborwood shares limited resident information with the curtesy offic.er so the officer can report lease violations to managementKnowing residents' names and addresses enables the courtesy officer to fulfill his dutiesI have no record from the officer about pulling Ms [redacted] over or talking with her off site, nor did Ms [redacted] ever raise any concerns she had regarding the courtesy officer with management There was an incident at the pool where there were multiple non-residents having a party and making a messWhen asked to leave, the guests stated that they were friends of Ms [redacted] 's and that she was having a partyShe was not accompanying them, so Arborwood contacted her to follow up and request that she clean up the messArborwood does not give permission for residents to use the pool for private eventsIn her complaint, Ms [redacted] expresses her opinion that Arborwood should have given guidelines and paperwork relating to use of the poolArborwood does provide such guidelines and paperworkIn fact, Arborwood provided these to Ms [redacted] when she executed her lease As indicated by her signature on the form, Ms [redacted] agreed to those terms (See attached access card agreement that was signed by Ms [redacted] on March 30, 2015) At the time she moved out, Ms [redacted] had not paid her rent for OctoberAs of today's date, Ms [redacted] owes Arborwood $1,Ms [redacted] is requesting to "settle “this disagreement for one month's rent and to remove her account from collectionsArborwood does not think her proposal is just or proper per the terms of the leaseBy vacating her apartment early, paying rent late, and damaging her apartment, Ms [redacted] damaged ArborwoodPer the terms of the lease, Ms [redacted] should pay Arborwood the amount owed Again, thank you for the opportunity to respond to this complaintPlease feel free to contact me at 317-821-should you have any questionsSincerely Ashlyn N [redacted] Property Manager Herman & Kittle Properties, Inc
Revdex.com 151N .Delaware StSteIndianapolis, IN 317-488- Re: Case *** -*** and Herman & Kittle Properties, Inc To Whom It May Concern: As property manager of Arborwood Apartments, please allow the
following to serve as Arborwood's response to the above referenced complaintArborwood would like to thank the Revdex.com for giving it the opportunity to respond to Ms***'s claimsAs you will see from the facts laid out in this letter and the associated documents, Ms*** never gave Arborwood the opportunity to address her concerns, and Arborwood acted reasonably and within the agreements made between the parties when interacting with Ms*** Ms*** moved to Arborwood on March 31, She executed a one year lease, a copy of which is attached to this responseMs*** broke her lease early without notice and moved out of her apartment on or about October 9, During her residency, Ms*** never raised concerns about harassment by maintenance men, courtesy officers, or any other Arborwood employee or contractorThe first time I became aware that Ms*** had any such concerns was when she emailed me October 13, 2015, approximately a week after she had moved out of her apartmentA copy of that email exchange is attached for your reference Again, Ms*** never raised any concern about harassment or feeling uncomfortable in her apartment with management until after she voluntarily vacated the apartmentHad she raised her concerns, Arborwood would have welcomed the opportunity to discuss her concerns, but that opportunity never presented itself As a resident of Arborwood, Ms*** agreed to abide by the lease and the community rules and regulationsFrom time to time, Arborwood was required to notify Ms*** that she was in violation of her lease or the community rulesIn one such instance, when applying for residency, Ms*** submitted a renter's insurance policyThe policy listed "*** ** ***" as an insured (see attached copy of Ms***'s renter's policy), so Arborwood contacted Ms*** for her to add Mr*** to the leaseShe let Arborwood know that Mr*** would not be occupying the apartment so Arborwood did not pursue the matter further at that timeHowever, Arborwood subsequently received notice of an unauthorized occupant living in Ms***'s apartment and therefore gave her a lease violation notice on August 10, (see attached)In each instance, Arborwood was clarifying that Ms*** was the only resident in the apartment, or if she wanted to add someone to the lease, to do so with the help of the officeIn regards to Ms*** having photos of her vehicle taken, on at least two occasions, Ms*** parked her car illegally in the grassArborwood sent a notice of lease violation on August 24, (see attached)The maintenance supervisor photographed the parking job to document the violationMs*** did not respond to the notice, but she also did not park in the grass againNo further action was necessary Arborwood does not share residents' personal information except on an as needed basisOne instance in which Arborwood may share limited resident information such as a resident's name or address is with its coesy officerArborwood' s courtesy officer follows up with noise complaints, parking violations, and other concernsArborwood shares limited resident information with the curtesy offic.er so the officer can report lease violations to managementKnowing residents' names and addresses enables the courtesy officer to fulfill his dutiesI have no record from the officer about pulling Ms*** over or talking with her off site, nor did Ms*** ever raise any concerns she had regarding the courtesy officer with management There was an incident at the pool where there were multiple non-residents having a party and making a messWhen asked to leave, the guests stated that they were friends of Ms***'s and that she was having a partyShe was not accompanying them, so Arborwood contacted her to follow up and request that she clean up the messArborwood does not give permission for residents to use the pool for private eventsIn her complaint, Ms*** expresses her opinion that Arborwood should have given guidelines and paperwork relating to use of the poolArborwood does provide such guidelines and paperworkIn fact, Arborwood provided these to Ms*** when she executed her lease. As indicated by her signature on the form, Ms*** agreed to those terms (See attached access card agreement that was signed by Ms*** on March 30, 2015) At the time she moved out, Ms*** had not paid her rent for OctoberAs of today's date, Ms*** owes Arborwood $1,Ms*** is requesting to "settle “this disagreement for one month's rent and to remove her account from collectionsArborwood does not think her proposal is just or proper per the terms of the leaseBy vacating her apartment early, paying rent late, and damaging her apartment, Ms*** damaged ArborwoodPer the terms of the lease, Ms*** should pay Arborwood the amount owed Again, thank you for the opportunity to respond to this complaintPlease feel free to contact me at 317-821-should you have any questionsSincerely Ashlyn N*** Property Manager Herman & Kittle Properties, Inc
From: Jonathan R*** Sent: Friday, July 21, 3:PM To: info Subject: *** vHerman & Kittle Properties, Inc- Case ID *** To whom it may concern; Please allow the following to serve as Herman & Kittle Properties’ (“HKP”) response to
the above reference complaint. In general, HKP denies Ms***’s claims HKP quickly responded to Ms***’s concerns regarding her washing machine when she raised them in April 2017: a repairman came out and replaced the machine’s pump, which seemed to fix the problem. At the time she filed this complaint, Ms*** had not paid rent for March or April, and her lease was about to expire on May 1, 2017. Since then, Ms*** has been evicted from the apartment and must leave no later than June 30, 2017. During the eviction proceedings, this Revdex.com complaint was discussed, and the court ordered that it be withdrawn because HKP had addressed Ms***’s concerns regarding her machine. A copy of the order in case *** in the *** *** *** ** *** *** ** *** *** ** is attached. Please forgive the fact that it is on two sheets of paper. I cannot get my scanner to scan legal sized paper properly Again, thank you for the opportunity to respond to this complaint. Please feel free to contact me at 317-846-should you have any questions /s/Rhett H*** Property Manager Herman & Kittle Properties, Inc Sent by: Jonathan MR*** Associate Counsel Herman & Kittle Properties, Inc317-428-(Phone) 317-428-(Fax)
July 12, 2017Revdex.comNDelaware StSteIndianapolis, IN 46204317-488-2224Re: Case [redacted] — [redacted] and Herman & Kittle Properties, Inc.To Whom It May Concern:As property manager of The Landings at (the "Landings"), please allow the following to serve as the Landing's response to the above referenced complaintThe Landings would like to thank the Revdex.com for giving it the opportunity to respond to Ms***'s complaint.On June 29, at approximately 7:pm, I received a text message from a Landings maintenance tech stating there was an emergency gas leak in building The maintenance tech stated that [redacted] Gas Company was on site and needed immediate access to all apartments inside of this building to address the emergencyI called him immediately to express the urgency of providing keys to [redacted] GasHe informed me that he found all the apartment keys for building [redacted] except for two apartments, one of which was Ms***He also told me that if we could not unlock these two doors immediately then [redacted] Gas would kick the doors in to respond to the emergency.instructed him to bust the locks because this would be the fastest way to enter the apartments, respond to the emergency, and prevent a situation that might lead to injury or loss of lifeWhen Ms [redacted] arrived home that evening, the maintenance techs were inside building [redacted] assisting [redacted] GasMaintenance tried to explain the emergency and what going inside of the building, but Ms [redacted] was upset that the Landings staff had entered her apartment without her knowledge.I spoke to Ms [redacted] the following afternoon (June 30, 2017) to address any concerns that she had regarding the emergencyShe expressed that her major issues were that maintenance did not notify her about the emergency and did not leave a noteI apologized for the inconvenience the emergency may have caused Ms***.While the Landings regrets that the emergency occurred, the Landings acted in accordance with the lease agreement with Ms [redacted] to enter the apartment and respond to an emergencyGiven the time and nature of the incident, the Landings acted reasonably when it entered into the apartments in building [redacted] without notice or without leaving a noteIn non-emergency situations, the Landings practices include giving notice before entry into an apartment and leaving notification of entry if the resident was not present when staff entered the apartmentWhen [spoke with Ms [redacted] about the incident, I committed to having staff follow the above outlined protocol.If you have any questions please don't hesitate to call me at 317-545-2226.SincerelyWhitney E***Property ManagerHerman & Kittle Properties, Inc
Revdex.com 151N .Delaware StSteIndianapolis, IN 317-488- Re: Case [redacted] - [redacted] and Herman & Kittle Properties, Inc To Whom It May Concern: As property manager of Arborwood Apartments, please allow the following to serve as Arborwood's response to the above referenced complaintArborwood would like to thank the Revdex.com for giving it the opportunity to respond to Ms [redacted] 's claimsAs you will see from the facts laid out in this letter and the associated documents, Ms [redacted] never gave Arborwood the opportunity to address her concerns, and Arborwood acted reasonably and within the agreements made between the parties when interacting with Ms [redacted] Ms [redacted] moved to Arborwood on March 31, She executed a one year lease, a copy of which is attached to this responseMs [redacted] broke her lease early without notice and moved out of her apartment on or about October 9, During her residency, Ms [redacted] never raised concerns about harassment by maintenance men, courtesy officers, or any other Arborwood employee or contractorThe first time I became aware that Ms [redacted] had any such concerns was when she emailed me October 13, 2015, approximately a week after she had moved out of her apartmentA copy of that email exchange is attached for your reference Again, Ms [redacted] never raised any concern about harassment or feeling uncomfortable in her apartment with management until after she voluntarily vacated the apartmentHad she raised her concerns, Arborwood would have welcomed the opportunity to discuss her concerns, but that opportunity never presented itself As a resident of Arborwood, Ms [redacted] agreed to abide by the lease and the community rules and regulationsFrom time to time, Arborwood was required to notify Ms [redacted] that she was in violation of her lease or the community rulesIn one such instance, when applying for residency, Ms [redacted] submitted a renter's insurance policyThe policy listed " [redacted] " as an insured (see attached copy of Ms [redacted] 's renter's policy), so Arborwood contacted Ms [redacted] for her to add Mr [redacted] to the leaseShe let Arborwood know that Mr [redacted] would not be occupying the apartment so Arborwood did not pursue the matter further at that timeHowever, Arborwood subsequently received notice of an unauthorized occupant living in Ms [redacted] 's apartment and therefore gave her a lease violation notice on August 10, (see attached)In each instance, Arborwood was clarifying that Ms [redacted] was the only resident in the apartment, or if she wanted to add someone to the lease, to do so with the help of the officeIn regards to Ms [redacted] having photos of her vehicle taken, on at least two occasions, Ms [redacted] parked her car illegally in the grassArborwood sent a notice of lease violation on August 24, (see attached)The maintenance supervisor photographed the parking job to document the violationMs [redacted] did not respond to the notice, but she also did not park in the grass againNo further action was necessary Arborwood does not share residents' personal information except on an as needed basisOne instance in which Arborwood may share limited resident information such as a resident's name or address is with its coesy officerArborwood' s courtesy officer follows up with noise complaints, parking violations, and other concernsArborwood shares limited resident information with the curtesy offic.er so the officer can report lease violations to managementKnowing residents' names and addresses enables the courtesy officer to fulfill his dutiesI have no record from the officer about pulling Ms [redacted] over or talking with her off site, nor did Ms [redacted] ever raise any concerns she had regarding the courtesy officer with management There was an incident at the pool where there were multiple non-residents having a party and making a messWhen asked to leave, the guests stated that they were friends of Ms [redacted] 's and that she was having a partyShe was not accompanying them, so Arborwood contacted her to follow up and request that she clean up the messArborwood does not give permission for residents to use the pool for private eventsIn her complaint, Ms [redacted] expresses her opinion that Arborwood should have given guidelines and paperwork relating to use of the poolArborwood does provide such guidelines and paperworkIn fact, Arborwood provided these to Ms [redacted] when she executed her lease As indicated by her signature on the form, Ms [redacted] agreed to those terms (See attached access card agreement that was signed by Ms [redacted] on March 30, 2015) At the time she moved out, Ms [redacted] had not paid her rent for OctoberAs of today's date, Ms [redacted] owes Arborwood $1,Ms [redacted] is requesting to "settle “this disagreement for one month's rent and to remove her account from collectionsArborwood does not think her proposal is just or proper per the terms of the leaseBy vacating her apartment early, paying rent late, and damaging her apartment, Ms [redacted] damaged ArborwoodPer the terms of the lease, Ms [redacted] should pay Arborwood the amount owed Again, thank you for the opportunity to respond to this complaintPlease feel free to contact me at 317-821-should you have any questionsSincerely Ashlyn N [redacted] Property Manager Herman & Kittle Properties, Inc
Revdex.com 151N .Delaware StSteIndianapolis, IN 317-488- Re: Case *** -*** and Herman & Kittle Properties, Inc To Whom It May Concern: As property manager of Arborwood Apartments, please allow the
following to serve as Arborwood's response to the above referenced complaintArborwood would like to thank the Revdex.com for giving it the opportunity to respond to Ms***'s claimsAs you will see from the facts laid out in this letter and the associated documents, Ms*** never gave Arborwood the opportunity to address her concerns, and Arborwood acted reasonably and within the agreements made between the parties when interacting with Ms*** Ms*** moved to Arborwood on March 31, She executed a one year lease, a copy of which is attached to this responseMs*** broke her lease early without notice and moved out of her apartment on or about October 9, During her residency, Ms*** never raised concerns about harassment by maintenance men, courtesy officers, or any other Arborwood employee or contractorThe first time I became aware that Ms*** had any such concerns was when she emailed me October 13, 2015, approximately a week after she had moved out of her apartmentA copy of that email exchange is attached for your reference Again, Ms*** never raised any concern about harassment or feeling uncomfortable in her apartment with management until after she voluntarily vacated the apartmentHad she raised her concerns, Arborwood would have welcomed the opportunity to discuss her concerns, but that opportunity never presented itself As a resident of Arborwood, Ms*** agreed to abide by the lease and the community rules and regulationsFrom time to time, Arborwood was required to notify Ms*** that she was in violation of her lease or the community rulesIn one such instance, when applying for residency, Ms*** submitted a renter's insurance policyThe policy listed "*** ** ***" as an insured (see attached copy of Ms***'s renter's policy), so Arborwood contacted Ms*** for her to add Mr*** to the leaseShe let Arborwood know that Mr*** would not be occupying the apartment so Arborwood did not pursue the matter further at that timeHowever, Arborwood subsequently received notice of an unauthorized occupant living in Ms***'s apartment and therefore gave her a lease violation notice on August 10, (see attached)In each instance, Arborwood was clarifying that Ms*** was the only resident in the apartment, or if she wanted to add someone to the lease, to do so with the help of the officeIn regards to Ms*** having photos of her vehicle taken, on at least two occasions, Ms*** parked her car illegally in the grassArborwood sent a notice of lease violation on August 24, (see attached)The maintenance supervisor photographed the parking job to document the violationMs*** did not respond to the notice, but she also did not park in the grass againNo further action was necessary Arborwood does not share residents' personal information except on an as needed basisOne instance in which Arborwood may share limited resident information such as a resident's name or address is with its coesy officerArborwood' s courtesy officer follows up with noise complaints, parking violations, and other concernsArborwood shares limited resident information with the curtesy offic.er so the officer can report lease violations to managementKnowing residents' names and addresses enables the courtesy officer to fulfill his dutiesI have no record from the officer about pulling Ms*** over or talking with her off site, nor did Ms*** ever raise any concerns she had regarding the courtesy officer with management There was an incident at the pool where there were multiple non-residents having a party and making a messWhen asked to leave, the guests stated that they were friends of Ms***'s and that she was having a partyShe was not accompanying them, so Arborwood contacted her to follow up and request that she clean up the messArborwood does not give permission for residents to use the pool for private eventsIn her complaint, Ms*** expresses her opinion that Arborwood should have given guidelines and paperwork relating to use of the poolArborwood does provide such guidelines and paperworkIn fact, Arborwood provided these to Ms*** when she executed her lease. As indicated by her signature on the form, Ms*** agreed to those terms (See attached access card agreement that was signed by Ms*** on March 30, 2015) At the time she moved out, Ms*** had not paid her rent for OctoberAs of today's date, Ms*** owes Arborwood $1,Ms*** is requesting to "settle “this disagreement for one month's rent and to remove her account from collectionsArborwood does not think her proposal is just or proper per the terms of the leaseBy vacating her apartment early, paying rent late, and damaging her apartment, Ms*** damaged ArborwoodPer the terms of the lease, Ms*** should pay Arborwood the amount owed Again, thank you for the opportunity to respond to this complaintPlease feel free to contact me at 317-821-should you have any questionsSincerely Ashlyn N*** Property Manager Herman & Kittle Properties, Inc
From: Jonathan R*** Sent: Friday, July 21, 3:PM To: info Subject: *** vHerman & Kittle Properties, Inc- Case ID *** To whom it may concern; Please allow the following to serve as Herman & Kittle Properties’ (“HKP”) response to
the above reference complaint. In general, HKP denies Ms***’s claims HKP quickly responded to Ms***’s concerns regarding her washing machine when she raised them in April 2017: a repairman came out and replaced the machine’s pump, which seemed to fix the problem. At the time she filed this complaint, Ms*** had not paid rent for March or April, and her lease was about to expire on May 1, 2017. Since then, Ms*** has been evicted from the apartment and must leave no later than June 30, 2017. During the eviction proceedings, this Revdex.com complaint was discussed, and the court ordered that it be withdrawn because HKP had addressed Ms***’s concerns regarding her machine. A copy of the order in case *** in the *** *** *** ** *** *** ** *** *** ** is attached. Please forgive the fact that it is on two sheets of paper. I cannot get my scanner to scan legal sized paper properly Again, thank you for the opportunity to respond to this complaint. Please feel free to contact me at 317-846-should you have any questions /s/Rhett H*** Property Manager Herman & Kittle Properties, Inc Sent by: Jonathan MR*** Associate Counsel Herman & Kittle Properties, Inc317-428-(Phone) 317-428-(Fax)