Fishers Pediatric Dentistry

We reviewed your account once againThe balance of $is what [redacted] calculated as the out-of-pocket portion owed to our office after the required deductible was appliedHowever, we submitted claims to your [redacted] Federal Employee Program insurance for review on May 10, If your coverage includes any dental benefits, [redacted] may send a check directly to you as the memberThis is not a guarantee of payment as it depends on your coverageAgain, your particular [redacted] insurance plan will not send our office any checksWe will check with [redacted] to confirm receipt of the claims and whether or not they will process any paymentPlease contact me if you have any questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below they are not trying to fix there error at all, Regards, [redacted] ***

My name is Hilda V [redacted] and I am one of the managers for Fishers Pediatric DentistryI appreciate feedback from parents such as you because it provides opportunities to better our service and communicationThank you for taking the time to share your valued inputWe strive to provide the highest standard of care in every aspect of our practice and regret that we did not meet your expectationsWe do our best to help every family understand their individual insurance benefits and discuss all options prior to completing any treatmentOur philosophy is to accept and file with any dental insurance company, but we are only preferred providers with a select fewThese are listed on the new patient forms you signed (attached)Although this was not properly explained, we are out of network providers with your [redacted] dental insuranceAn [redacted] Federal Employee Program insurance card was also presented, but it is solely for medical coverage; therefore we are unable to file a claim with them since we are a dental officeThe balance on your account of $is what [redacted] calculated as your out-of-pocket portion owed to our office after the required deductible was appliedI understand that some of our families may experience financial difficultiesIf this is the case, please contact me directly so I can assist you in making budget-friendly payment arrangementsI want to help you fulfill your commitment without causing undue hardshipPlease know that we take our reviews seriously and I have personally taken the time to retrain all our business team members to better explain insurance benefits and the claim filing process

We reviewed your account once again. The balance of $469.20 is what [redacted] calculated as the out-of-pocket portion owed to our office after the required deductible was applied. However, we submitted claims to your [redacted] Federal Employee Program insurance for review on May 10, 2018. If your coverage includes any dental benefits, [redacted] may send a check directly to you as the member. This is not a guarantee of payment as it depends on your coverage. Again, your particular [redacted] insurance plan will not send our office any checks. We will check with [redacted] to confirm receipt of the claims and whether or not they will process any payment. Please contact me if you have any questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they are not trying to fix there error at all,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

My name is Hilda V[redacted] and I am one of the managers for Fishers Pediatric Dentistry. I appreciate feedback from parents such as you because it provides opportunities to better our service and communication. Thank you for taking the time to share your valued input. We strive to provide...

the highest standard of care in every aspect of our practice and regret that we did not meet your expectations. We do our best to help every family understand their individual insurance benefits and discuss all options prior to completing any treatment. Our philosophy is to accept and file with any dental insurance company, but we are only preferred providers with a select few. These are listed on the new patient forms you signed (attached). Although this was not properly explained, we are out of network providers with your [redacted] dental insurance. An [redacted] Federal Employee Program insurance card was also presented, but it is solely for medical coverage; therefore we are unable to file a claim with them since we are a dental office. The balance on your account of $469.20 is what [redacted] calculated as your out-of-pocket portion owed to our office after the required deductible was applied. I understand that some of our families may experience financial difficulties. If this is the case, please contact me directly so I can assist you in making budget-friendly payment arrangements. I want to help you fulfill your commitment without causing undue hardship. Please know that we take our reviews seriously and I have personally taken the time to retrain all our business team members to better explain insurance benefits and the claim filing process.