Fiskars Brands, Inc.

Review: I purchased Power-Lever Fiskars 22" Hedge Shears at Home Depot. A lifetime warranty is promised on the packaging. The Fiskars Hedge Shears lost the bottom rivet and now they are useless. I filled out an online form several times and even though they promise to send an email confirmation, I never received one and have filed several complaints. I do expect Fiskars to keep their promise and send me a new pair of 22" Hedge Shears.Desired Settlement: Send me a new pair of 22" Hedge Shears, or pay to have this pair shipped, repaired, and then shipped back to me.

Business

Response:

Thanks you for letting us know of the issue. I searched our database and only today (12/1) did we receive 2 claims from Ms. [redacted], we show no record of anything prior.The hedge shears can be fixed with a simple part replacement. I will have the part as well as instructions sent to Ms. [redacted] on 12/2/15 via UPS tracking number 9400110200828820151879.Thank you again

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that Fiskars should pay to ship this pair back and send me a new pair for my trouble. I should not have to work on and fix the 22" hedge shears myself at all.

Regards,

Business

Response:

Thank you for contacting Fiskars.To keep otherwise good tools from clogging up landfills, Fiskars sends replacement parts whenever possible. The replacement part was delivered today to Ms. [redacted].The replacement instructions have also been attached to this correspondence.Thank you again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: My Fiskars scissors snapped while using them, and the plastic cut my hand. Pictures are available.Desired Settlement: Please replace my defective scissors with a new pair.

Business

Response:

Consumer just contacted Fiskars with this claim on 11/24. We have processed the claim and a new scissors will ship out yet this week.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.