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Fit Athletic Reviews (49)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below FIT is now lying about what has truly gone on at their club and their official barring of me by association As a practicing law student, they are accusing me of verbally attacking them which never took place on any of their properties nor to any of their employees They are falsifying information for their own benefit and to find the 'loop hole' in rejecting me as a client as I did want to join the gym- even at their disapproval of my association with their former client, David Byers I find it extremely discriminatory- their business practices and business conduct and I would like for an apology at their inappropriate misconduct I simply asked why I was being refused membership by association and was treated very poorly by their business and manager- [redacted] *** I had reached out and called the owner, Scott of their downtown location 2x and still have not heard back till this day I've also attached the email, from the manager- [redacted] of Solana Beach FIT where you can see his demeaning and inappropriate behavior towards me I was banned from their club for all the wrong reasons and not once has anyone reached out to apologize, incuding the manager for such unprofessional business conductRegards, [redacted] Regards, [redacted] ***

Please take this complaint off We dont need to lie about our trainers certifications This sounds like harassment Please take off

I have emailed the membership agreement to you and highlighted where the cancelled policy is stated I have also attached the same agreement to this response The cancellation policy is always explained at POS because you are actually signing the 3rd page where it is stated

Fit Athletic Club did not mislead this client in any way She knew the price was $paid in full for the year or her monthly dues would change days after our renovation was done to $69/month We clearly explained this to everyone and sent emails regarding this matter explaining it as well

Hi, I have no records of [redacted] being a member hereI also called his phone number listed and it is not in serviceNot sure who this isI'm happy to refund if I can have his real info

She was already refunded the amountrequested Tell us why here

Hello ***, I am unable to find your membership under the name [redacted] Is it under a different name?

Their extremely rude and unprofessional staff members made my experience really distasteful hereAlso the hygiene is lacking severely at this club, as nobody seems to wipe down anything after their useThe changing rooms are kind of nasty and smelly, too [redacted] at the reception was extremely rude and unwilling to helpShe snapped at me and used insulting language with me when I asked for the assistance of their manager after her refusal to help meAlso, she told me that there is no manager and refused to give me her/his nameI used to be a member of Frogs which was bought out by FitIn order to have me back again as their client, they offered a 1-week pass so that I could try the new clubHowever, what a hassle trying to get in has beenEach time, I have been asked to fill the form which I already filled the first time I checked inAnd then today, I was told by [redacted] , the rude staff member, they do not have me in their guest list, even though my pass did not expire yetAnd she was giving me all kinds of attitude, suggesting that I was lyingI have never been insulted like this at any gymThey need to train their staff better in customer serviceYou cannot treat people this nasty and rude while trying to earn their businessThere was also another girl who checked me in before, who I tried to explain the situation and their mistakeShe flat out lied and denied ever checking me in beforeOutrageously unprofessional conduct!!! Afterwards, I contacted the club manager, [redacted] hoping he would extend an apologyInstead he deviated the issue from their lacking poor service to my not complying with their security procedures, which was a flat lie, as I have complied with themHe was brash, accusatory or unapologetic, on top of lyingThe worst customer service ever!!! A manager of any place should have more professionalism, and be apologetic about their staff's poor customer service or performance instead of trying to cover up for them by lying and further insulting their clientsIf they can act like this while trying to earn your business back, I cannot imagine how bad it would be once you sign a membership contract with them I also happened to see a lot of complaints about them on Yelp, both about their staff and manager's unprofessional conduct, and their grey practices with membership contracts

Fit has no further comment [redacted] membership will remain terminated

In response to Mrs***'s claims, I am saddened to see how a situation can be perceived so wrong and manipulated into a completely storyMrs [redacted] had applied to our club as a guest with her friend who had previous history with the club by being revoked for "soliciting personal training in a private business." The friend was well aware of what had happened in the past and thought he could re enter after some time had passed but was not the caseFIT Athletic stands firm with our revocation policy and re informed the former member of it and he cordially agreedAs far as Mrs***, FIT had not said she was barred from being a member or guest, but simply her friend was for the stated reasonsMrs [redacted] felt it worthy she take it upon herself to become victimized by the situation and start saying she was being barred for being a "personal trainer and soliciting clients." This was never once stated by FIT management or staffMrs [redacted] was not accused of any such behavior and was welcomed to hopefully be one day a member of our gymMrs [redacted] then took it upon herself to continue the falsified claims, by attacking the character and position of FIT personnel saying they are discriminating against her and that they didn't know how to do their jobs and that she would let the entire community know about thisShe continued to verbally attack several member's of our organization and seemed to press the issue that she was being "barred for being a trainer" which again had never been stated to her by one single person of our organization at any time At that point Mrs***'s behavior was getting out of line and FIT saw her as being more of a liability in the club rather than a potential memberWe chose to exercise our right as a private business to refuse service and asked Mrs [redacted] to please not return to our clubs and wished her the best of luck in finding another Health Club that better suits her needs

Hello,The said complainant, [redacted] , is a member at our Downtown location joining on 4/15/The member’s contract states our cancellation process in section I have detailed our correspondences with the member in a summary below and have also included all documents and e-mail correspondences as attachments with this e-mailPlease contact at us urgently at [redacted] if there is anything further we can assist with in this matter.• July 4, Member corresponded to [email protected] to cancel member.• July 6, our Cancellations Department contacted member with correspondence in assisting with cancellation process by sending over an echosign Cancellation Request Document and stating cancellation policy• July 5, Member contacts [email protected] and wants to remove cancellation request and keep membership active.• July 14, Member contact [email protected] to cancel membership• July 17, member is contact by cancellations department who sent the Cancellation Request e-document a second time to member and communicated cancellation policy; member does not complete Cancellation Request E-document.• July 17, member contacts cancellations department again in regards to cancellation policy• August 6, Member contacts cancellation depart regards being billed again• August 6, General Manager contacts member and forwards contract for cancellation policy• August 6, member replies to General Manager about cancellation request and policy, member does not complete Cancellation Request E-Document.• Mid August Member contacts club and speaks with Chelsea, who again requests member to complete company's cancellation request e-document states cancellation policy and re sends e-document; member does not complete e-document.• October 6, member is contact by [email protected] who again sent member cancellation request e document and requested member to complete this document so they can move forward with cancellation of membership and reconciling membership also stating that company would acknowledge original cancellation correspondence and reconcile account as well one they received cancellation request E-Document that has been sent to member times• October 6, member responds to cancellations department "I don't have time for thisPlease, finilize your paperwork without me."Our cancellation process is standard for all members at all facilities which is also stated in our contractWe've made clear contact and communication with the individual on how to move forward with the completion of his cancellationHe has spoken to management and upper management whom have all informed him of the same policy and procedure and expressed the same information as our Cancellations DepartmentWe hold true that once member abides by the cancellation policy stated in the contact and correspondence member is released from the contract and any further payment after the final month of payment and use of the facility Thank you for your time,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business did offer to refund the payment on 9/27, but they said it would take one weekWhen we receive the refund, I will accept the response to this claim Regards, [redacted] ***

Hello,
The said complainant, *** ***, is a member at our Downtown location joining on 4/15/The member’s contract states our cancellation process in section I have
detailed our correspondences with the member in a summary below and have also included all documents and e-mail correspondences as attachments with this e-mailPlease contact at us urgently at *** *** if there is anything further we can assist with in this matter• July 4, Member corresponded to [email protected] to cancel member• July 6, our Cancellations Department contacted member with correspondence in assisting with cancellation process by sending over an echosign Cancellation Request Document and stating cancellation policy
• July 5, Member contacts [email protected] and wants to remove cancellation request and keep membership active• July 14, Member contact [email protected] to cancel membership
• July 17, member is contact by cancellations department who sent the Cancellation Request e-document a second time to member and communicated cancellation policy; member does not complete Cancellation Request E-document• July 17, member contacts cancellations department again in regards to cancellation policy
• August 6, Member contacts cancellation depart regards being billed again
• August 6, General Manager contacts member and forwards contract for cancellation policy
• August 6, member replies to General Manager about cancellation request and policy, member does not complete Cancellation Request E-Document• Mid August Member contacts club and speaks with Chelsea, who again requests member to complete company's cancellation request e-document states cancellation policy and re sends e-document; member does not complete e-document• October 6, member is contact by [email protected] who again sent member cancellation request e document and requested member to complete this document so they can move forward with cancellation of membership and reconciling membership also stating that company would acknowledge original cancellation correspondence and reconcile account as well one they received cancellation request E-Document that has been sent to member times.
• October 6, member responds to cancellations department "I don't have time for thisPlease, finilize your paperwork without me."
Our cancellation process is standard for all members at all facilities which is also stated in our contractWe've made clear contact and communication with the individual on how to move forward with the completion of his cancellationHe has spoken to management and upper management whom have all informed him of the same policy and procedure and expressed the same information as our Cancellations DepartmentWe hold true that once member abides by the cancellation policy stated in the contact and correspondence member is released from the contract and any further payment after the final month of payment and use of the facility
Thank you for your time,

Hi,
Please contact me at your earliest convenience so that I may help process this refund for youI tried reaching you by email and phone but neither seem to workMy phone number is 619-764-***Thank you

To avoid paying an additional by because he was cancelling he chose to freeze the account until May when he was returning So thats what we didHe was worried about the prorated amount from may first to the 12th and I will agree to refund that amount if he wants to stay a member If he
is deciding to cancel then he still needs to pay for his final month as he would have if he chose to cancel two months ago

Hello,
All information provided my Fit Athletic is 100% true and we have documentation to prove it But thank you for caring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This sounds insane to me, that company does such a great job tracking all contacts and my requests to stop billing me and yet, intendedly pursuing charging meThe customer policy is just breaking all the possible limits here. I'm attaching contact with underlined "or email cancellation notice"This just gives me now clear understanding, company does not value customers at all, and only care about profit using any possible loopholesI don't have my membership number and therefore cannot complete the form nowSo, will I be billed until the end of my days?]
Regards,
*** ***

At this time FIT has chosen not to continue Mr***'s membership Mr*** has displayed inappropriate behavior towards our company and our employees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This sounds insane to me, that company does such a great job tracking all contacts and my requests to stop billing me and yet, intendedly pursuing charging meThe customer policy is just breaking all the possible limits here.
I'm attaching contact with underlined "or email cancellation notice"This just gives me now clear understanding, company does not value customers at all, and only care about profit using any possible loopholesI don't have my membership number and therefore cannot complete the form nowSo, will I be billed until the end of my days?]
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The membership is in the name of *** *** ***. I was paying for the membership and therefore, I am the one being charged after the cancellation in July 2014. Please process the refund
Regards,
*** ***

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Description: Exercise & Physical Fitness Programs, Health & Fitness Program Consultants

Address: 6634 W 10120 N, Highland, Utah, United States, 84003-6709

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