Fit for Life 24

I signed up for what I thought was a month-to-month contract. I was told I could end it anytime with 30 days notice and take my daughter off anytime.Around 4/21/16 I signed up for Fit for Life 24 for what I was told was a month-to-month contract that could be ended at any time with 30 days notice. I also asked that if I added my daughter, can I take her off at any time since she was probably going to join a new gym in the future. I was told yes. I also asked if I had to come in or if I could call to cancel memberships and they said I could call. So, today, June 1, 2016 I called to remove my daughter as of July 1st from my membership. I was told that I could not do that - that I had a six month contract and that the "month-to-month" was just for credit card purposes. I was told that my daughter and I were locked into a membership until 9/21/16 and they only way to cancel it was to come in 8/21/16 to cancel it. I said that I wanted to get this resolved now so I will come in and tell them not to auto-renew my membership on 9/21/16. They said they would not accept that. The only time I can do that is 30 days before the end of the contract on 8/21/16 - not anytime before. I was completely lied to when I signed up and I'm very hurt and upset. I just want to end our memberships now, and if they can't now then to make sure now that it doesn't autorenew in September without me having to go in.Desired SettlementI want to take my daughter off my membership and have my membership end 9/21/16 without me having to wait until 8/21/16. That is what I'll settle for. Ideally, because of this situation and the lies, I just want to end both our memberships immediately.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]I will reach out to Ms. [redacted]. I will accept an emailed cancellation request from her so that her contract does not auto-renew for September 2016. I will also send her a copy of her signed contract with states that she was in a 6 month term. It also states that a cancellation request be completed as well. I regret that she did not get an understanding and read before signing. No where on any of the paperwork says month-to-month. I do not know who Ms. [redacted] is referring to when she says "they" We do offer options for Month-to-Month memberships, yet this is not the case with her.Consumer Response In response to the business's info about "they" are referring to the young man and woman who signed me up telling me "not to worry" and that "you can cancel at anytime". I received [redacted] email and responded to it. I settled with just having the membership cancelled now as of 9/20/16. I still would like my daughter taken off the membership, but I'm not going to argue about that since I should have known not to trust the people who were selling the membership to me to begin with and I should have read every tiny detail of the agreement rather than taking their word for it.

Fulfilled my 12 month contract and canceled with 30 notice per contract. I was then charged a $59 fee to lock my monthly rate in another 12 months.Why was I charged a $59 fee to lock rate in another year when I canceled membership. Join on March 2, 2015 and canceled March 11, 2016. Said rate lock fee due to not canceling on March 2.Desired SettlementRefund $59 fee. Currently going to dispute fee with my credit card number.Business Response WE STRONGLY REGRET THAT THE MEMBERS THAT CLEARLY SIGN THESE CONTRACTS RENEGE AT THE TIME OF PAYMENT. WE HAVE NOT DONE ANYTHING UNETHICAL. CLIENTS CAN AGREE AND SIGN THESE CONTRACTS OF THEIR OWN FREE WILL. WE EVEN WAIVED THE LAST DRAFT AS A COURTESY. WE WERE NOT OBLIGATED TO DO SO AS STATED IN THE CONTRACT THAT HE SIGNED. ALL FEES ARE CLEARLY LISTED ON EACH BANK DRAFT SHEET. PLEASE LET ME KNOW IF YOU NEED A COPY OF THIS AGREEMENT. YOURS IN HEALTH, Consumer Response Yes I would like either me or the company to provide the contract I signed. It clearly states the $59 is to lock in rate for another year. I do not want another year. I fulfilled my 12 month obligation and should not be liable for another 12 month rate lock-in. I will persue in small claims court.Final Business Response The member already has a copy of the signed bank draft sheet emailed to him. It is on that page that it explains the draft is due on the anniversary date. He can provide that to the court officer.

Request for cancellation of my membership based on issues with the facility; they recently granted a refund to my wife and we joined gym at same timeMy wife and I signed up on Black Friday at $149 for a year. We have always had a family membership but the deal at the time of our sign up required us to go on separate memberships. We signed up on the same date, using the same credit care. My wife had multiple issues with accessing the facility and they finally agreed to refund her membership. She advised them she would like my membership refunded as well as we signed up at the same time and would have been under the same membership had the "special" not been ongoing. We share finances and have always had the same gym contract and will continue to do so in the future. The owner finally agreed to give her a refund but refused to give me one all because we technically signed up on separate contracts to get the "special". In addition to the membership sign up issue, the gym has been overcrowded with trainers taking up the entire gym interfering with my workout. There have also been people working out in the facility (on a Sunday when the gym is unstaffed) without shirts on which is extremely unsanitary.Desired SettlementProrated refund of my membershipBusiness Response Fit for Life 24 takes great pride in customer service and providing a safe and clean facility for their members. Our company aims to make each member feel welcome and satisfied with their gym experience. To uphold such standards for our company we value customer feedback. With that being said, we had no problem refunding Mrs. [redacted]'s membership, due to the inconvenience of the 24 hour door access not working properly, which she previously brought to our attention. Mr. [redacted] explained in the complaint that, "his wife had several issues with accessing the facility." Never did he mention that he had any issue with this, nor did Fit for Life 24 ever receive any type of feedback from Mr. [redacted], regarding his membership. Mr. [redacted]'s feedback in this complaint regarding members working out without shirts on Sundays, which are the days the facility is unstaffed, is the first time he has made Fit for Life 24 aware of this issue. Mr. [redacted] is on a separate account from his wife, and has never brought any issues regarding our facility to our attention. We do not believe refunding him his membership is the "fair" solution to this problem. However, Fit for Life 24 will take preventive measures to ensure the facility carries out the company's standards during unstaffed hours.

Unethical business practice - company employee advised incorrectly and we got billed as a result.On 11/23, a person called us from Fit For Life 24 (919-629-6212 - 10:36AM - we have it on our phone records) asking whether we wanted to re-up our membership for another year. We declined and explained that at the point of us joining, we were shown building schematics including a large childrens area - this never materialized.At that point, my wife asked whether she needed to go into the office to cancel our membership and was told that it wasn't necessary. On 12/2, we were billed for 2016's rate lock. We called up to get that charge reversed - and explained the situation. The "manager" refused and said that she couldn't refund and that we should have gone into the office to cancel in person (as per the contract) Even though a company resource had specifically told us not to go to the office, FFL24 is sticking to its guns - and trying to enforce a fee that any REASONABLE company would waive. If your employee is at fault, the correct (what the heck, [redacted]) thing to do, would be to reverse the fee.I do not see why the onus is on me to pay - given the circumstances. To me, this seems like a deceptive practice by the business to ensure additional monies from its customers.Desired SettlementMy wife was more than willing to go to the location to close out our membership. However, due to the resource (male, she does not recall his name) telling her that she didn't need to, she did not. We are seeking the refund of $80.Business Response I regret that Mr. and Mrs. [redacted] feel this way. No one in this company makes anyone sign these contracts. They did it of their own free will. I tried for what seemed like 30 minutes to explain this to the wife. I tried my best to explain to her that I have to abide by the actual contract. I even waived the last month's draft and the annual upfit fees as a courtesy. ($90) Yet, the Walkers call us unethical. The ethical thing for them to do would have been to thank us for that. Please let me know if you need the signed documents where they both signed stating that they understood the cancellation policy.Thank you and Merry Christmas.

Company using fraudulent tactics to get to sign. Money being withdrawn, services not provided.On 2/25/2016, I signed with Fit for Life 24 in [redacted] NC. At the time, I explained that I was just coming off cancer surgery,radiation and undergoing chemo and PT. I was interested in the gym access. I was quoted $19.99. A personal training service was also sold to me (pressure tactics), however, I was already undergoing PT, and so I said that I did not want more than 2 months. I was given assurances. Unbeknownst to me, hidden "auto enroll" in contract for training. Gym has taken $144.99 (1st 2 months, 3/17/16 and 4/15) but took additional for 5/3,6/3, 7/6. In June, father diagnosed with brain cancer at or about last visit. I did not have any further training sessions scheduled. I informed, "dont know when or if I am coming back to NC". To date, gym has taken payment for 5 months of training and only provided 2. Attempts to request refund. Sent e-mail to customer service. No reply. Phone call to front desk, "contract says auto enroll". No Assistance. Please help.Desired SettlementRefund of three months of training amount charged and not provided. ($144.99 X 3= $434.97) , immediate cancellation, and no further pulls, bank is on notice. Immediate cancellation of $19.99/month contract. Business Response Contact Name and Title: CLARE DAVISContact Phone: 252-321-2222Contact Email: [email protected] REGRET THAT MS. HAMDANI FEELS THIS WAY. I ALSO SYMPATHIZE WITH WHAT SHE AND HER FAMILY ARE GOING THROUGH MEDICALLY. I WILL BE HAPPY TO PROVIDE YOU AND THE BANK WITH THE SIGNED CONTRACTS. BOTH CONTRACTS CLEARLY STATE THE RENEWAL AND CANCELLATION POLICY. THEREFORE, NO REFUNDS WILL BE ISSUED. HER PERSONAL TRAINING DRAFT IS ELIGIBLE FOR CANCELLATION. THE MEMBERSHIP CONTRACT STILL HAS A BALANCE. I DID REACH OUT TO HER BUT THERE WAS NO ANSWER.Following contact by the Revdex.com, the company called and agreed to cancel the service contract and halt withdrawal of the funds. However, the company has used this method multiple times in the past. When dealing with it is imperative that the Buyer Beware! Be careful of "auto renewal" in the contract!

Gym has continued to bill monthly fees for 4 months after cancellation of account. Membership was cancelled early on 1/22/14. Spoke directly with the manager of this location and filled out documentation to cancel membership early without fees. Manager agreed and per notations on account cancelled the contract on this date. In February we were billed for the monthly contract rate. Contacted the gym and they confirmed membership was cancelled and this should not happen again. In March we were billed for the month contract rate. Disputed the amount through the credit card company and again contacted Gym who confirmed membership was cancelled. In April again were billed and disputed charge. Gym now claiming account not cancelled as contract date was through April even though the manager agreed to early termination. The manager who agreed is no longer an employee. New manager was to take this to their corporate offices and work on a resolution. 2 weeks later received another charge for May and have not heard any more from gym regarding the account. Desired SettlementSeeking refund of charges since cancellation of membership. This amount would be $34.99 for February and May for a total of $69.98. Also need their billing company to terminate their automatic billing.Business Response Received a call from [redacted] and she said that the account had been cancelledConsumer Response Complaint can be closed. Account was cancelled and credit card company assisted in charging back the amount.