Fit House

This letter is in response to the complaint issued by [redacted] on 10/1/On June 29, I was asked by [redacted] to meet at his office to discuss his personal training contractHis office is located behind my personal training studio [redacted] had been been missing numerous scheduled personal training sessionsHe also owed a balance of $To this date, he still owes that balanceDuring the meeting, [redacted] became verbally abusive and threatened me and my businessHe cursed at me and was very angryI do not know the purpose of the meeting other than he wanted to start a fightI remained calm and wished him the best [redacted] 's employee, who is a client of mine, witnessed the beginning of [redacted] screaming at meShe left the room partway throughAfter the incident, she apologized for [redacted] 's behavior and was worried I would not want to work with her anymoreI assured her this was not the case [redacted] 's behavior was a reflection on him and not herShe continued training with meOn July 1, 2015, I received two "Retrieval Request Notices" from my credit card processing company [redacted] SolutionsThe "Retrieval Request Notices" were "good faith" investigations opened by [redacted] On July 2, 2015, I received two "charge back" notifications which were a request for a refund on two charges: one for $and the other $This was initiated by [redacted] On July 2, 2015, I put together a packet containing all information regarding the "Retrieval Request" and "charge back" and sent them to [redacted] Solutions [redacted] then prepared a case file and sent all of the information to [redacted] 's issuing bankThe accompanying packet is the case file in it's entiretyPlease review all information in folder "Original Case File Sent to [redacted] 's Bank" before continuing with this letterOn Wednesday, July 15th, at approximately 11:15am, [redacted] entered my training studioI le wanted to know when he could schedule personal training sessionsThis was problematic because: days earlier he opened up a case against me asking for a refundI had not yet heard any word back from his bank or my credit card processing company regarding the caseI could not train him using sessions for which he had requested a refundAt the time he entered the studioI was working with a 62-year-old female client and had a 45- year-old female client exercising in my facility as wellThe last meeting I had with [redacted] ended with him cursing at me and threatening both me and my businessThe idea of this behavior taking place in my facility, especially while I had clients there, was very troublingWhen I went to the police station to file my complaint against [redacted] as a precaution against any vandalism or aggressive behavior, they told me that if he should approach my business, I should not engage him in any way, and I should immediately call them and let the police handle the situationI called the policeA detective came down to both my studio and [redacted] 's officeThe resolution was this: [redacted] was to stay away from my facilityWhen his bank came to a decision, he could contact me via emailOn September 7thI received word from my credit card processing company that his bank had decided in my favor and all funds had been returned to my businessThis was not without a loss to me, as my credit card processing company charged me $for the work they had to do on their end preparing my files for [redacted] 's bank [redacted] still has one payment left on his personal training contract for $Alter discussing it with my lawyer, we decided to not run [redacted] 's final payment due to his erratic behavior and all of the problems he causedIt just wasn't worth itI have not heard from [redacted] since July 15th-Since this began in July, [redacted] has been attempting to dissuade potential and current clients from my businessMost recently, he has pressured his secretary to breach her contract with me and avoid trainingThis is unfortunate as she has been an outstanding client for a year and a halfI have been forced to take her to small claims court to collect on her balance owed [redacted] is also contacting current clients of mine to slander and libel meThese clients have informed me of his actionsIt is very apparent by [redacted] 's "desired settlement" that he is intent on costing me my time, money, and reputationHe has increased his requested refund from $(which he charged back originally on his credit card) to $1have now retained legal assistance to protect myself and my business from [redacted] 's continued defamation of my characterThe original request for refund was denied [redacted] by his own bank, and it is obvious that his continued complaint is therefore without meritThank you in advance for your attention to this matterPlease do not hesitate to contact me if you need any more informationSincerely, Christopher Rombola

I have provided the following documentation, which has been verified, to the Revdex.com to support my initial response: 1. All information I presented to ***'s bank which led to them deciding in my favor2. A copy of ***'s contract3. Reports from the *** Police Department documenting 6/29/and 7/15/4. Written testimonial from a client documenting 7/15/5. Written testimonial from *** endorsing Fit House6. All of ***'s training receipts7. Text messages from *** *** was never charged for sessions while I was gone on a vacation or work seminarThis information has been documented and provided to both his bank and the Revdex.com Due to ***'s erratic behavior, and in an act of good faith, his balance of $has not been charged ***'s complaints are without merit It's very disconcerting that a fellow small business owner, ** *** Agency, would act in this mannerI wish *** the best in his future

This letter is in response to the complaint issued by [redacted] on 10/1/15. On June 29, 2015. I was asked by [redacted] to meet at his office to discuss his personal training contract. His office is located behind my personal training studio. [redacted] had been been missing numerous scheduled...

personal training sessions. He also owed a balance of $256. To this date, he still owes that balance. During the meeting, [redacted] became verbally abusive and threatened me and my business. He cursed at me and was very angry. I do not know the purpose of the meeting other than he wanted to start a fight. I remained calm and wished him the best. [redacted]'s employee, who is a client of mine, witnessed the beginning of [redacted] screaming at me. She left the room partway through. After the incident, she apologized for [redacted]'s behavior and was worried I would not want to work with her anymore. I assured her this was not the case. [redacted]'s behavior was a reflection on him and not her. She continued training with me. On July 1, 2015, I received two "Retrieval Request Notices" from my credit card processing company. [redacted] Solutions. The "Retrieval Request Notices" were "good faith" investigations opened by [redacted]. On July 2, 2015, I received two "charge back" notifications which were a request for a refund on two charges: one for $92 and the other $32. This was initiated by [redacted]. On July 2, 2015, I put together a packet containing all information regarding the "Retrieval Request" and "charge back" and sent them to [redacted] Solutions. [redacted] then prepared a case file and sent all of the information to [redacted]'s issuing bank. The accompanying packet is the case file in it's entirety. Please review all information in folder "Original Case File Sent to [redacted]'s Bank" before continuing with this letter. On Wednesday, July 15th, at approximately 11:15am, [redacted] entered my training studio. I le wanted to know when he could schedule personal training sessions. This was problematic because: 1. 13 days earlier he opened up a case against me asking for a refund. I had not yet heard any word back from his bank or my credit card processing company regarding the case. I could not train him using sessions for which he had requested a refund. 2. At the time he entered the studio. I was working with a 62-year-old female client and had a 45- year-old female client exercising in my facility as well. The last meeting I had with [redacted] ended with him cursing at me and threatening both me and my business. The idea of this behavior taking place in my facility, especially while I had clients there, was very troubling. 3. When I went to the police station to file my complaint against [redacted] as a precaution against any vandalism or aggressive behavior, they told me that if he should approach my business, I should not engage him in any way, and I should immediately call them and let the police handle the situation. I called the police. A detective came down to both my studio and [redacted]'s office. The resolution was this: 1. [redacted] was to stay away from my facility. When his bank came to a decision, he could contact me via email. On September 7th. I received word from my credit card processing company that his bank had decided in my favor and all funds had been returned to my business. This was not without a loss to me, as my credit card processing company charged me $50 for the work they had to do on their end preparing my files for [redacted]'s bank. [redacted] still has one payment left on his personal training contract for $256. Alter discussing it with my lawyer, we decided to not run [redacted]'s final payment due to his erratic behavior and all of the problems he caused. It just wasn't worth it. I have not heard from [redacted] since July 15th-. Since this began in July, [redacted] has been attempting to dissuade potential and current clients from my business. Most recently, he has pressured his secretary to breach her contract with me and avoid training. This is unfortunate as she has been an outstanding client for a year and a half. I have been forced to take her to small claims court to collect on her balance owed. [redacted] is also contacting current clients of mine to slander and libel me. These clients have informed me of his actions. It is very apparent by [redacted]'s "desired settlement" that he is intent on costing me my time, money, and reputation. He has increased his requested refund from $124 (which he charged back originally on his credit card) to $288. 1have now retained legal assistance to protect myself and my business from [redacted]'s continued defamation of my character. The original request for refund was denied [redacted] by his own bank, and it is obvious that his continued complaint is therefore without merit. Thank you in advance for your attention to this matter. Please do not hesitate to contact me if you need any more information. Sincerely, Christopher Rombola

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr Rombola is a liar.  First of all, the credit card company ruled in his favor, because he lied and sent false documents.  He sent a copy of an altered contract. He lied and said that he filed a police report. but he did not.  He started an argument with me, then got upset when I yelled back at him.  After I yelled back at him, he called the police!  It's laughable.  And the best part: He did complain to the police, but when asked if he would like to file a police report, he declined.   I have spoken to a detective at the police department who will gladly attest to that.  I absolutely did not threaten his business or him personally.  The "secretary" that he is referring to that left the room, only stepped into another room that is literally 4 feet away.   The argument started when I asked him to review my credit card charges, because I didn't think that I should pay for 9-10 sessions that he canceled on me.  He got very defensive and yelled at me.  Him yelling at me was the proximate cause of the argument.  As  a matter of fact, I initially responded with "please don't yell at me.  I'm just asking you a question about your billing me for sessions that you had to cancel." The "secretary" that was in my office will absolutely attest to that.  When he refused to answer me, and continued to yell at me, I certainly did yell back at him.  There was never any personal threat whatsoever, nor was there a threat to his business. Even Mr. Rombola must admit that my office, in which we were having our discussion, is small enough that had I threatened him that my "secretary" would have heard.  From the point where he and I had our disagreement to the farthest point in my office is approximately 30 feet.  So, had I been as threatening as he claims, don't you think the "secretary" would have heard it from just 10 steps away. When I realized that he was willing to lie and falsify documents, my only recourse was going to be to take him to court.  I honestly don't have the time for it.  Since I own my own business, and I only get paid when I sell, the day off of work would probably cost me more than the $300ish that he owes me. So, it was a business decision to let the issue go.  My only reason for contacting Revdex.com was to prevent this from happening to anyone else.  However, I probably will take him to court now.  A further lie by Mr. Rombola.  He claims that he called the police when I showed up to his facility to set up my remaining training sessions. Perhaps he did call the police.  However, it is a complete lie to say that the police came to see me and that the resolution was that I was to stay away from his studio and that when the bank came to a resolution that I could contact him via email.  That is an outright lie.  The police absolutely NEVER came to see me.  I HAVE NEVER ONCE HAD ANYONE IN THE POLICE DEPARTMENT CONTACT ME AS A RESULT OF MY DEALINGS WITH MR. ROMBOLA.  As a matter of fact, I don't even know if he really called the police on that day when I went to the studio.  All I did was walk into his studio and ask if I could schedule the sessions that he is making me pay for.  He said "you're not welcome in here, and I'm going to call the police.."  There was absolutely no confrontation.   His immediate reply was that he was going to call the police.  I turned away and walked out.  The police NEVER contacted me as a result of that visit to his studio.  I spoke to a detective in the police department who will also verify that I was never the subject of a police report and that nobody from the police department has ever come to see me as a result of a complain by Mr. ROmbola.  Mr. Rombola lied twice, and both matters could be resolved simply, because both of those lies are about the police department.  And of course, they will supply any supporting documentation to show that his claims are false.  There has never been a mention of me only contacting him via email.  I don't even know where that came from.  That's another lie by Mr. Rombola.  As a matter of fact, once I realized how delusional  he was, I decided to record my visit to his studio.  So, I have a complete voice recording of my reasonable request, and his unreasonable reply.  Even he can't lie his way out of that one, because it was recorded.  This is a classic case of an ego maniac that will go to any length to try to prove that he is right.  The fact that he didn't run my final payment due to my erratic behavior is laughable.  There was no erratic behavior on my part.  Yes, I yelled back when he yelled at me for questioning why he charged me for 10 sessions that he canceled.  I didn't act erratically.  I simply reacted to a short-fused, unreasonable person.  I still don't understand why it was unreasonable for me to ask why he charged me for sessions that he canceled?  Another lie by Mr. Rombola had to do with me supposedly enouraging my "secretary" to breach her contract. I NEVER pressured my "secretary" to breach her contract.  That's absurd.  Her working out with Mr. Rombola doesn't affect me in any way whatsoever.  This is a classic case of narcissism.  Mr. Rombola continually places the blame on everyone else. Mr. Rombola says that since July I have been attempting to dissuade potential customers.  That's just his way of trying to make it look like I did something wrong and his way to refuse to accept responsibility for his actions.  I have not and will not ever dissuade a potential customer of his from doing business with him.  I  absolutely did tell one friend of mine about my experience with him.  Isn't that the right thing to do? Isn't that one of the reasons an organization like Revdex.com even exists?  Or should I let a friend of mine become the next victim.   All I did was tell that friend exactly what happened.  I encouraged that friend of mine to make sure he/she has a copy of their signed contract, because in my experience, and the experience of some others, he failed to provide us with a copy of our signed contracts.  By no mans whatsoever did I attempt to dissuade that person from doing business with Mr. Rombola.  That person will gladly attest to that fact as well.  Mr. Rombola will not be able to provide the name of one person that I discouraged from doing business with him, because it has never happened.  Mr. Rombola always seems to point out the fact that I missed numerous training sessions, as if it is relevant to this case.  Yes that is true that I missed sessions.  But it is not the issue.  I ALWAYS paid for every single session that I missed.  That's my prerogative though.  I paid him for a particular time slot.  Whether or not I was able to make it in on that day doesn't matter, as long as he still got paid.  The issue, and only issue, at hand was whether or not Mr. Rombola should be allowed to charge me for 10 sessions that he missed.  I didn't think it fair that I should pay in advance for sessions that he canceled only to have to make them up at the end of my contract.  He felt that it was reasonable for me to pay for sessions that he canceled do to a vacation, a seminar, water damage in his studio, his car being stuck in the snow, etc.  I'm pretty certain that there isn't a reasonable business person on the planet that deems that to be acceptable. This issue will never be resolved with Mr. ROmbola and My Fithouse, unless I choose to take him to court, which is likely now.  he will probably reply with some more lies and smoke and miirros.  I'm sure a different issue might even arise.  The bottom line is that all I would like to do is to make the public aware of a few things should you choose to do business with Chris Rombola and my fithouse:: 1. make sure you get a copy of your signed contract on the same day that you sign it. 2. DO NOT 
Regards,
[redacted]