Fit N Tan

See attachment

01/02/2018: Mediator emailed *** *** at ***@*** and requested a response.01/03/2018: Mrand Mrs*** were refunded the double billing the exact day it took place. We had to refund all our clients that were double billed as it was an error in our system that charged all our members a second time, so we refunded everyone immediately. Mr*** has gone back to his credit card company and filed an additional grievance requesting a refund for months that he was charged correctly, as well as the charges you're talking about here. At this time, we will not be issuing any further credits because any charges that were done were done correctly according to his signed billing agreement for him and his wifeIf at such time he can show documentation that we didn't refund his double billing, I will offer to credit him. That would also have to be that he's not already received additional credit due to his filing for a refund through his credit card company

01/02/2018: Mediator emailed consumer for update.01/02/2018: No, the complaint was never resolved, nor was a refund givenThe amount in question is $01/03/2018: Mediator emailed consumer update and requested documentation

Complaint: ***
I am rejecting this response because:During this ordeal, the owner of this establishment REFUSED to speak with me about this issueThe only refund I received was through the fraud department at my card issuing bankThis issue has, in fact, happened three times
in seven monthsNo phone call from the company, or any communication whatsoeverWe have had to call every time to illicit a refund of unauthorized money removal. The runaround of excuses is mind bogglingWas it human error, or was it software error? We have heard bothThe fact that the owner refuses to even communicate with her victims is equally puzzling, especially in the light of fraudI too am a business owner, so I am more than aware of how customer service should be handled. In today’s world of electronic commerce, we, the consumer, are already concerned with hackers mining personal information from these companiesNever did I imagine that the concern need to be with the company that had the complete access to sensitive financial informationPotential, and current, customers need to be made aware of the dangers of doing business with this company, as it is readily appears they cannot keep that information secured. The offer of free services is laughable when people’s personal finances are on the line. In my business, if I were to double charge my customers credit cards, I would be in jail, especially if it happened multiple times in a brief period of time. All that I asked for was the immediate release from the contract with the company, and a refund of services not rendered, and unauthorized chargesI was given a flat denial for the return of monies in question.
Sincerely,
*** ***

01/02/2018: Mediator emailed *** *** at ***@*** and requested a response.01/03/2018: Mrand Mrs*** were refunded the double billing the exact day it took place.? We had to refund all our clients that were double billed as it was an error in our system that charged all our members a second time, so we refunded everyone immediately.? Mr*** has gone back to his credit card company and filed an additional grievance requesting a refund for months that he was charged correctly, as well as the charges you're talking about here.? At this time, we will not be issuing any further credits because any charges that were done were done correctly according to his signed billing agreement for him and his wifeIf at such time he can show documentation that we didn't refund his double billing, I will offer to credit him.? That would also have to be that he's not already received additional credit due to his filing for a refund through his credit card company

01/02/2018: Mediator emailed consumer for update.01/02/2018: No, the complaint was never resolved, nor was a refund given. The amount in question is $90. 01/03/2018: Mediator emailed consumer update and requested documentation.

Complaint: [redacted]
I am rejecting this response because:During this ordeal, the owner of this establishment REFUSED to speak with me about this issue. The only refund I received was through the fraud department at my card issuing bank. This issue has, in fact, happened three times...

in seven months. No phone call from the company, or any communication whatsoever. We have had to call every time to illicit a refund of unauthorized money removal. The runaround of excuses is mind boggling. Was it human error, or was it software error? We have heard both. The fact that the owner refuses to even communicate with her victims is equally puzzling, especially in the light of fraud. I too am a business owner, so I am more than aware of how customer service should be handled. In today’s world of electronic commerce, we, the consumer, are already concerned with hackers mining personal information from these companies. Never did I imagine that the concern need to be with the company that had the complete access to sensitive financial information. Potential, and current, customers need to be made aware of the dangers of doing business with this company, as it is readily appears they cannot keep that information secured. The offer of free services is laughable when people’s personal finances are on the line. In my business, if I were to double charge my customers credit cards, I would be in jail, especially if it happened multiple times in a brief period of time. All that I asked for was the immediate release from the contract with the company, and a refund of services not rendered, and unauthorized charges. I was given a flat denial for the return of monies in question. 
Sincerely,
[redacted]

See attachment.