*** *** brought a pair of boots into our store that were worn and he wanted to return them, but we advised him that we are only the reseller and the boots would need to be returned to the manufacturerEither he could call them or if he wished, we would send themback, but there would be a $
charge for shippingHe opted to have us return the boots and paid the $10.00These boots were returned and we contacted the manufacturerThey are shipping out a new pair this weekThe delay may have been the size (14)but they also need to evaluate the validity of the returnIn any event, the boots only cost *** *** $114.99, and he can either come in andchoose another pair of *** for that price, or less, or he can wait about another week for the replacement pair to arrive.If he chooses a pair of lesser value, we would issue a store credit for the difference up to $Hopefully these options will suffice to resolve this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
*** *** brought a pair of boots into our store that were worn and he wanted to return them, but we advised him that we are only the reseller and the boots would need to be returned to the manufacturerEither he could call them or if he wished, we would send themback, but there would be a $
charge for shippingHe opted to have us return the boots and paid the $10.00These boots were returned and we contacted the manufacturerThey are shipping out a new pair this weekThe delay may have been the size (14)but they also need to evaluate the validity of the returnIn any event, the boots only cost *** *** $114.99, and he can either come in andchoose another pair of *** for that price, or less, or he can wait about another week for the replacement pair to arrive.If he chooses a pair of lesser value, we would issue a store credit for the difference up to $Hopefully these options will suffice to resolve this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]