Fit shop

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

After looking over their file, it shows that they both signed and agreed to our policy of no refundsBoth of them still have the $credited to their account so they can use our services whenever they see fit I am not sure why this complaint was made since we sent them their signed agreement form that clearly outlines our policies?

As stated, the signed paperwork that is on file shows her payment due date on the 9th of each month Either way, I will ensure that the last payment or $is refunded and we wish you the best of luck, [redacted] !

Hello,When she joined our program, we went over our policies and she signed and initialed next to each one of them We have the emails that were sent to her and she did not reply to them We did get the cancellation notice on the 26th of June and our policy clearly states it takes days from the date we receive the notice to complete the cancellation of our program I can provide each item, if needed?Thanks,

Complaint: [redacted] I am rejecting this response because: [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]My card never declined in May or June I have bank statements to prove it the error was on their sideMy coach Aaron S [redacted] was aware of it and so was Anthony A [redacted] You can ask bothOn May I have proof that they did bill me in May and reversed it an error on their part as you can see there is plenty money available so my bank would not reject itI spoke to Anthony who had no idea why they had not rebilled me, he asked I asked several times no responseSaid that they are taking care of itI went back in June and let Anthony know that they had still not charged meWe refilled the paperwork out which then when through on the 17th because Antony had asked me when I would like it taken out since the error was on their partI have attachments of that as wellI was rude to her or him whomever it was because I am completely frustrated with themThe whole time I have been with them their was some type of billing issue in he beginning in feb when they had to bill me separately they charged me all togetherSo any person who has had this much trouble with their billing will logically be frustrated and rudeMy banks has refunded me my overdraft fee I have not gone to an appointment with them for them to charge me as the person has cancelled and threatened me I would like my money backI have in no way harmed or said harmful things to whoever this individual isI will not go back to there business because I can clearly see they are unethicalI spoke to a former employee and that person stated they are not surprised that nutrishop/fitshop would do something unethical as they have done this several times in the pastPressure their employees at many times I have given them a ton of business the least they could do is refund my moneyThe fitshop and nutrishop employees are very good but their management is very badIf you need even more proof of when they took out the money I will kindly provide thoseAs I stand I just want my money back for a service I have not usedWhomever this corporate person is has their information incorrectRegards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After looking over their file, it shows that they both signed and agreed to our policy of no refunds. Both of them still have the $53.49 credited to their account so they can use our services whenever they see fit.
I am not sure why this complaint was made since we sent them their signed...

agreement form that clearly outlines our policies?

Hello,When she joined our program, we went over our policies and she signed and initialed next to each one of them.  We have the emails that were sent to her and she did not reply to them.  We did get the cancellation notice on the 26th of June and our policy clearly states it takes 30...

days from the date we receive the notice to complete the cancellation of our program.  I can provide each item, if needed?Thanks,

As stated, the signed paperwork that is on file shows her payment due date on the 9th of each month.  Either way, I will ensure that the last payment or $53.58 is refunded and we wish you the best of luck, [redacted]!

Complaint: [redacted]
I am rejecting this response because:
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]My card never declined in May or June I have bank statements to prove it the error was on their side. My coach Aaron S[redacted] was aware of it and so was Anthony A[redacted]. You can ask both. On May I have proof that they did bill me in May and reversed it an error on their part as you can see there is plenty money available so my bank would not reject it. I spoke to Anthony who had no idea why they had not rebilled me, he asked I asked several times no response. Said that they are taking care of it. I went back in June and let Anthony know that they had still not charged me. We refilled the paperwork out which then when through on the 17th because Antony had asked me when I would like it taken out since the error was on their part. I have attachments of that as well. I was rude to her or him whomever it was because I am completely frustrated with them. The whole time I have been with them their was some type of billing issue in he beginning in feb 2015 when they had to bill me separately they charged me all together. So any person who has had this much trouble with their billing will logically be frustrated and rude. My banks has refunded me my overdraft fee I have not gone to an appointment with them for them to charge me as the person has cancelled and threatened me I would like my money back. I have in no way harmed or said harmful things to whoever this individual is. I will not go back to there business because I can clearly see they are unethical. I spoke to a former employee and that person stated they are not surprised that nutrishop/fitshop would do something unethical as they have done this several times in the past. Pressure their employees at many times.  I have given them a ton of business the least they could do is refund my money. The fitshop and nutrishop employees are very good but their management is very bad. If you need even more proof of when they took out the money I will kindly provide those. As I stand I just want my money back for  a service I have not used. Whomever this corporate person is has their information incorrect. Regards,

I sent [redacted] an email letting her know why the charge was charged on the 9th (I can attach, if needed). In a nutshell, her May and June payment was declined (we can also send the credit card processor report showing that the transactions were declined on May 9th and June 9th).  She gave...

us approval to charge her for those 2 payments on June 17th, which we did.  Her monthly bill was due on the 9th of each month, so on July 9th, our credit card processor charged her the amount she agreed to pay.  I understand that she states the date is incorrect but we have all signed documentation , by [redacted], showing everything that I am stating.  She chose to use a lot of profanity (if the email she sent is needed, I can send it but it is very offensive)  All in all, we do not condone the way she chose to speak to me and for that reason, she is no longer authorized in any of our stores.  In regards to her request of refunding her the overdraft fees, I informed her that we simply did our job and followed what she signed and agreed to (again, I can send the signed payment authorization form that she signed) so we would not refund her the requested amount.  In regards to her request for a letter of apology, I feel I was very clear when I stated she is no longer welcome in any of the stores and we wish to never do business with her again, due to the way she handled this whole situation and spoke to me.