We sincerely apologize if any misunderstanding occurred when [redacted] signed up for our services recently and for any difficulties she may have undergone while removing the to 3-foot-tall weed remnants from her property.To help prevent any confusion regarding the services that are setup for an account and agreed upon, we send a new service confirmation email to our customers to review that includes pricing, types of services, as well as the number of services that are scheduled for the current season.We send this information to our customers as a final verification of the services chosen and agreed to, so if there is any discrepancy or adjustments that need to be made, they can be done prior to the first service visit.We emailed [redacted] this information on June 26th, 2017, and our systems indicate this email was delivered successfully to the email address provided to our Sales team.Our first visit then occurred on June 28th, 2017, and we performed our [redacted] service, as well as our Weed Control Program service at that time.We received a call from [redacted] on July 6th, 2017, reporting that the weeds did not appear to have fully responded to our application, and at that time, we scheduled a complimentary service call to respray the weeds, which then was performed just four days later, on July 10th.After this service call was completed, we did not receive any contact back from [redacted] indicating any dissatisfaction with the services provided, and her next service round was scheduled as usual and completed on July 31st, 2017.When weeds have been allowed to grow unchecked and have reached significant heights of several feet or more, they can be very stubborn and difficult to eliminate, and may take repeated applications to kill them (and in some cases the weeds may need to be cut down closer to the ground and then weed control applied to them in this weakened state).After taller weeds then expire, they may still have extensive root systems below ground as well as dead/dying stalks remaining above ground, and can be as [redacted] indicated, significantly difficult to remove.To avoid this scenario, we recommend treating weeds as soon as possible when first noticed This is integral, as once weeds have an opportunity to settle in and thrive, they ultimately become increasingly difficult to eliminate and remove.We do not normally provide only one-time services, as our services are designed to be completed on a regular scheduled basis, with recurring services to occur upon our intervals depending on the type of service being provided.We do not require contracts, and services can be cancelled at any time, and to assist our customers we also send out email notifications the day before our service is to be performed, just in case our customers would like to cancel or modify the service set to be completed the next day.Our records indicate that [redacted] has already submitted a formal dispute with her credit card issuer for two charges related to the services we provided at her property, $charged on August 1st, 2017, as well as $charged on August 1st, 2017.Her credit card issuer has sent us a request for supporting documentation for these two charges, otherwise, if they do not receive a response, these charges will be reversed.Lori has also requested through the Revdex.com complaint process that $be refunded, but the actual charges were $that was automatically charged to the credit card on file on August 1st, 2017.We are including an account statement that displays the services provided July 31st, 2017, as well as the subsequent charges to the credit card set up for automatic payments.We have determined that we will allow the dispute process with [redacted] ’s credit card issuer to go through its course; we do have supporting documentation that would help determine the charges as valid, and we would very likely win the dispute.However, due to the confusion about one-time service versus service programs, we have determined that we will not respond to the credit card issuer’s request for supporting documentation, and by not responding, the two charges of $on August 1st, 2017, as well as $on August 1st, 2017, will be refunded back to [redacted] by her credit card issuer per their internal dispute procedures.Services at [redacted] ’s property have already been cancelled effective August 1st, No further services will be provided, and we will not contact her again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since I did get my refund from my bank by disputing their chargesI do not agree with several things in their letter to you and I also do not believe they have any documents to prove the charges are legit or that they would winI will accept this because I did get my refund even though the company did not attempt to make things right nor did they respond honestly to the Revdex.com Thank you, Sincerely, [redacted]
July 26, To Whom It May Concern: [redacted] called our office to set up service on July 5, She spoke with ***, one of our Sales RepresentativesServices were discussed and the information about the scheduled applications were emailed to [redacted] The email contained an itemized list of the applications that were discussed during the phone conversation, as well as their pricing [redacted] emailed [redacted] with her approval of the applications upon receiving our emailMrand [redacted] ’ account was set up so they would get an email notification the day before a technician was scheduled to be at their propertyWe sent the email notification for July 19’s applications on July 18th to the email address [redacted] The email contained the names of the applications that were scheduled, along with the date and the technician’s information***, our Arborist, called [redacted] the morning of July 19th to let her know he would be going to their property and gave her an estimated time of arrival [redacted] asked [redacted] what applications were scheduled and their pricingHe gave her the information and she said that would be okay [redacted] did not tell [redacted] to cancel the applications, on the contrary, she agreed to have them completedOn July 20th, [redacted] came into our office to discuss this issueShe spoke with ***, our Sales Manager, and told him that [redacted] never discussed the pricing with herShe stated that she did not want to be liable for the b***ce due [redacted] explained to her that she agreed to service and received an email notification on July 18th [redacted] still denied that she was responsible for the b***ce [redacted] told her he needed to speak with [redacted] Fit Turf Owner, and ***, the Arborist, before making any decisions regarding the b***ce and he would contact her by Friday, July 22ndBefore [redacted] could discuss the dispute with [redacted] or speak with ***, [redacted] decided that she needed to come into the office again after only hours of leavingShe became very disruptive in our office – she was speaking loudly/yelling on her cell phone in the Customer Service area about how “unfair” this situation wasShe even went to the extent of pointing to the Customer Service Representatives and telling them they were “witnesses” – we are still not sure of what she wanted them to be witnesses of [redacted] had to come to the Customer Service area and escort [redacted] to the Conference Room in order to keep her from further disrupting our Customer Service Representatives [redacted] ***, and [redacted] conference called [redacted] since he was not presentDuring their conversation [redacted] never said that services we unauthorized, because we have enough evidence to prove that [redacted] did authorize themHe also did not say that Fit Turf entered their property by mistake [redacted] was given authorization by [redacted] during their phone conversation the morning of July 19th [redacted] did agree to credit the b***ce of $1,because he took [redacted] ’ word that [redacted] had not discussed the pricing with her when he called her in the morning – due to the fact that [redacted] did not give [redacted] enough time to speak with ***When [redacted] came back from the field on July 20th and [redacted] was able to speak with him, we realized that [redacted] ’ accusations were – [redacted] did discuss the prices with herThe situation of this dispute was explained to ***, and he guarantees that he called [redacted] before completing the applications and she agreed for him to do themThere is no reason as to why [redacted] should have been “surprised” by our visit – [redacted] should have informed him that [redacted] contacted her and told her what he would be doing at their property that dayServices were authorized by [redacted] and she knew how much the applications completed on July 19th would beThere is no reason why we should have credited the b***ce, but we did in good faith that she was telling the truth [redacted] left our office on July 20th with a statement that reflected a zero-dollar b***ce on their accountMrand [redacted] are both aware that the b***ce has been credited, so we do not understand what they are trying to accomplish with their complaintsThey received authorized applications for free, harassed our employees, and are still trying to taint Fit Turf ‘s name with their accusations – now that is an unfair situation for usTheir account has been canceled and the b***ce has been creditedMrand [redacted] can rest assured that Fit Turf will not be contacting them in the future Sincerely, [redacted] Account Specialist O: ###-###-#### D: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
April 8, 2016To Whom It May Concern:The balance of $has been credited from Mrand Mrs***’s accountWe did notice that they turned away the first technician that was scheduled to treat their property.We believe there was miscommunication between the technician and the office, so the account did not get canceledKeep in mind that our technicians service many properties daily and it is not their responsibility to make changes on the account statusesOur policy does indicate that the customer must call our office to make changes on the account or cancelAs stated before, the balance has been credited, so the account has a zero-dollar balance and has been canceled as of February 29, Fit Turf believes in providing the best possible service and our main priority is our customer’s satisfactionMistakes do happen and we are more than happy to rectify themWe are always here to help and are more than happy to discuss any concerns[redacted] Account Specialist
August 16, 2016 To Whom It May Concern; [redacted] was emailed a breakdown of the applications she was going to be scheduled for on 7/5/16. We had the correct email address, so there is no reason as to why she did not review the information that was sent to her. The New Service Confirmation email clearly stated the number of applications she had discussed with the Sales Representative and their pricing. Why did she not contact or email us stating that she only wanted a one-time treatment instead of multiple? As [redacted] noted on his response, we followed directions when [redacted] sent us an email before July 7th’s application was completed. When our customers give us special instructions or requests, we follow them – simple as that. We emailed [redacted] the same type of email notification on 7/18/16, the day before we completed the applications on 7/19/16. Why did she not respond and let us know that she was no longer interested in continuing service? She could have easily responded, as she did with the previous email notification. That is the first reason as to why our visit should not have been a surprise, unexpected, or unauthorized. The second reason is [redacted] spoke with the technician, ***, on the phone on 7/19/16. [redacted] called [redacted] at 7:55 am and left a voicemail with an estimated time of arrival – we recommend [redacted] check her voicemail history. [redacted] returned ***’s call at 9:43 am. [redacted] and [redacted] discussed the applications that were scheduled, along with the pricing. She gave [redacted] authorization to complete the work. Not once did [redacted] request to cancel the service during the phone conversation, even after being informed of what applications were scheduled and how much they would cost. The third reason these applications were not applied unauthorized is the gate was unlocked for ***. [redacted] told [redacted] during their conversation that the gate would be unlocked after she gave authorization. If you review [redacted] ’ previous email, it is stated that the gate is locked, so [redacted] would not have been able to get into the property without [redacted] unlocking it. When our customers do not want us to treat near certain areas, such as vegetable gardens, play areas, or wellheads, they let us know the moment they agree to service. We will note it on the account for the technician to be aware. [redacted] never mentioned the wellhead. She was responsible for letting us know that they use the well water and to not treat near it. We would have been more than happy to have those notes for the technician to follow. Our technicians are always careful, and do not spray when it is too windy. There should not be a problem with Mr. and [redacted] ’ well water. We suggest that next time they contract a company to do work on their property, that they inform them that they use well water as a precaution. It is their responsibility to let the service provider know this information. When [redacted] disruptively came into our office on 7/20/16, she did not leave until [redacted] the owner of Fit Turf, credited the b***ce due. She was most definitely aware that it was credited. There was no reason for Mr. and [redacted] to continue going out of their way to bully Fit Turf. They received authorized applications at no charge and we are providing the evidence to determine that [redacted] approved the applications completed on 7/19/16. Please let us know if further information is required for Mr. and [redacted] . Sincerely, [redacted] Account Specialist O: ###-###-#### D: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We see that a written statement reflecting zero b***ce was attached with the August 16, responseWe will keep a copy for our recordsThank you to the Revdex.com for your efforts in helping us to obtain thisWe agree to closing this complaint subject to the following clarifications on the August 16, 2016, response.My wife did indeed reply to the "New Service Confirmation" on July 7, 2016, with clear instructions that no services were to be performed unless we were present on the propertyShe also provided these instructions to a company representative named [redacted] in a previous conversationThe service on July 8which we have not disputed was completed consistent with these instructions.Since Fitturf did enter our property on July 19, while we were not present, it is clearly not true that they follow instructions received from customers.We disagree with the claim in the response that we should have contacted them and told them not to come on July 19, Actually, we have no obligation to respond to unsolicited emails or voice mails from this company (or anyone), or to lock our gates, in order to prevent illegal entry of our property.We disagree with the claim in the response that we should have indicated we use well water andthe location of the wellhead The authorized service on July was for trees in our front yard thatare a safe distance from our wellhead, therefore, there was no need to discuss this with the companyOne obvious reason not to allow this type of service to be performed in our absence is to prevent mistakes such as having chemicals applied near our wellhead.It is welcome news that the company has indicated they will not be contacting us againWe will file trespassing charges against Mr [redacted] in the event that Fitturf enters our property in thefuture.Again, thank you very much to the Revdex.com, and we respectfully call your attention to the number of complaints presented on your website against this company that are similar in nature to oursregarding the performance of "services" without the customer's authorization Sincerely, [redacted]
We sincerely apologize if any misunderstanding occurred when [redacted] signed up for our services recently and for any difficulties she may have undergone while removing the to 3-foot-tall weed remnants from her property.To help prevent any confusion regarding the services that are setup for an account and agreed upon, we send a new service confirmation email to our customers to review that includes pricing, types of services, as well as the number of services that are scheduled for the current season.We send this information to our customers as a final verification of the services chosen and agreed to, so if there is any discrepancy or adjustments that need to be made, they can be done prior to the first service visit.We emailed [redacted] this information on June 26th, 2017, and our systems indicate this email was delivered successfully to the email address provided to our Sales team.Our first visit then occurred on June 28th, 2017, and we performed our [redacted] service, as well as our Weed Control Program service at that time.We received a call from [redacted] on July 6th, 2017, reporting that the weeds did not appear to have fully responded to our application, and at that time, we scheduled a complimentary service call to respray the weeds, which then was performed just four days later, on July 10th.After this service call was completed, we did not receive any contact back from [redacted] indicating any dissatisfaction with the services provided, and her next service round was scheduled as usual and completed on July 31st, 2017.When weeds have been allowed to grow unchecked and have reached significant heights of several feet or more, they can be very stubborn and difficult to eliminate, and may take repeated applications to kill them (and in some cases the weeds may need to be cut down closer to the ground and then weed control applied to them in this weakened state).After taller weeds then expire, they may still have extensive root systems below ground as well as dead/dying stalks remaining above ground, and can be as [redacted] indicated, significantly difficult to remove.To avoid this scenario, we recommend treating weeds as soon as possible when first noticed This is integral, as once weeds have an opportunity to settle in and thrive, they ultimately become increasingly difficult to eliminate and remove.We do not normally provide only one-time services, as our services are designed to be completed on a regular scheduled basis, with recurring services to occur upon our intervals depending on the type of service being provided.We do not require contracts, and services can be cancelled at any time, and to assist our customers we also send out email notifications the day before our service is to be performed, just in case our customers would like to cancel or modify the service set to be completed the next day.Our records indicate that [redacted] has already submitted a formal dispute with her credit card issuer for two charges related to the services we provided at her property, $charged on August 1st, 2017, as well as $charged on August 1st, 2017.Her credit card issuer has sent us a request for supporting documentation for these two charges, otherwise, if they do not receive a response, these charges will be reversed.Lori has also requested through the Revdex.com complaint process that $be refunded, but the actual charges were $that was automatically charged to the credit card on file on August 1st, 2017.We are including an account statement that displays the services provided July 31st, 2017, as well as the subsequent charges to the credit card set up for automatic payments.We have determined that we will allow the dispute process with [redacted] ’s credit card issuer to go through its course; we do have supporting documentation that would help determine the charges as valid, and we would very likely win the dispute.However, due to the confusion about one-time service versus service programs, we have determined that we will not respond to the credit card issuer’s request for supporting documentation, and by not responding, the two charges of $on August 1st, 2017, as well as $on August 1st, 2017, will be refunded back to [redacted] by her credit card issuer per their internal dispute procedures.Services at [redacted] ’s property have already been cancelled effective August 1st, No further services will be provided, and we will not contact her again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since I did get my refund from my bank by disputing their chargesI do not agree with several things in their letter to you and I also do not believe they have any documents to prove the charges are legit or that they would winI will accept this because I did get my refund even though the company did not attempt to make things right nor did they respond honestly to the Revdex.com Thank you, Sincerely, [redacted]
July 26, To Whom It May Concern: [redacted] called our office to set up service on July 5, She spoke with ***, one of our Sales RepresentativesServices were discussed and the information about the scheduled applications were emailed to [redacted] The email contained an itemized list of the applications that were discussed during the phone conversation, as well as their pricing [redacted] emailed [redacted] with her approval of the applications upon receiving our emailMrand [redacted] ’ account was set up so they would get an email notification the day before a technician was scheduled to be at their propertyWe sent the email notification for July 19’s applications on July 18th to the email address [redacted] The email contained the names of the applications that were scheduled, along with the date and the technician’s information***, our Arborist, called [redacted] the morning of July 19th to let her know he would be going to their property and gave her an estimated time of arrival [redacted] asked [redacted] what applications were scheduled and their pricingHe gave her the information and she said that would be okay [redacted] did not tell [redacted] to cancel the applications, on the contrary, she agreed to have them completedOn July 20th, [redacted] came into our office to discuss this issueShe spoke with ***, our Sales Manager, and told him that [redacted] never discussed the pricing with herShe stated that she did not want to be liable for the b***ce due [redacted] explained to her that she agreed to service and received an email notification on July 18th [redacted] still denied that she was responsible for the b***ce [redacted] told her he needed to speak with [redacted] Fit Turf Owner, and ***, the Arborist, before making any decisions regarding the b***ce and he would contact her by Friday, July 22ndBefore [redacted] could discuss the dispute with [redacted] or speak with ***, [redacted] decided that she needed to come into the office again after only hours of leavingShe became very disruptive in our office – she was speaking loudly/yelling on her cell phone in the Customer Service area about how “unfair” this situation wasShe even went to the extent of pointing to the Customer Service Representatives and telling them they were “witnesses” – we are still not sure of what she wanted them to be witnesses of [redacted] had to come to the Customer Service area and escort [redacted] to the Conference Room in order to keep her from further disrupting our Customer Service Representatives [redacted] ***, and [redacted] conference called [redacted] since he was not presentDuring their conversation [redacted] never said that services we unauthorized, because we have enough evidence to prove that [redacted] did authorize themHe also did not say that Fit Turf entered their property by mistake [redacted] was given authorization by [redacted] during their phone conversation the morning of July 19th [redacted] did agree to credit the b***ce of $1,because he took [redacted] ’ word that [redacted] had not discussed the pricing with her when he called her in the morning – due to the fact that [redacted] did not give [redacted] enough time to speak with ***When [redacted] came back from the field on July 20th and [redacted] was able to speak with him, we realized that [redacted] ’ accusations were – [redacted] did discuss the prices with herThe situation of this dispute was explained to ***, and he guarantees that he called [redacted] before completing the applications and she agreed for him to do themThere is no reason as to why [redacted] should have been “surprised” by our visit – [redacted] should have informed him that [redacted] contacted her and told her what he would be doing at their property that dayServices were authorized by [redacted] and she knew how much the applications completed on July 19th would beThere is no reason why we should have credited the b***ce, but we did in good faith that she was telling the truth [redacted] left our office on July 20th with a statement that reflected a zero-dollar b***ce on their accountMrand [redacted] are both aware that the b***ce has been credited, so we do not understand what they are trying to accomplish with their complaintsThey received authorized applications for free, harassed our employees, and are still trying to taint Fit Turf ‘s name with their accusations – now that is an unfair situation for usTheir account has been canceled and the b***ce has been creditedMrand [redacted] can rest assured that Fit Turf will not be contacting them in the future Sincerely, [redacted] Account Specialist O: ###-###-#### D: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
April 8, 2016To Whom It May Concern:The balance of $has been credited from Mrand Mrs***’s accountWe did notice that they turned away the first technician that was scheduled to treat their property.We believe there was miscommunication between the technician and the office, so the account did not get canceledKeep in mind that our technicians service many properties daily and it is not their responsibility to make changes on the account statusesOur policy does indicate that the customer must call our office to make changes on the account or cancelAs stated before, the balance has been credited, so the account has a zero-dollar balance and has been canceled as of February 29, Fit Turf believes in providing the best possible service and our main priority is our customer’s satisfactionMistakes do happen and we are more than happy to rectify themWe are always here to help and are more than happy to discuss any concerns[redacted] Account Specialist
August 16, 2016 To Whom It May Concern; [redacted] was emailed a breakdown of the applications she was going to be scheduled for on 7/5/16. We had the correct email address, so there is no reason as to why she did not review the information that was sent to her. The New Service Confirmation email clearly stated the number of applications she had discussed with the Sales Representative and their pricing. Why did she not contact or email us stating that she only wanted a one-time treatment instead of multiple? As [redacted] noted on his response, we followed directions when [redacted] sent us an email before July 7th’s application was completed. When our customers give us special instructions or requests, we follow them – simple as that. We emailed [redacted] the same type of email notification on 7/18/16, the day before we completed the applications on 7/19/16. Why did she not respond and let us know that she was no longer interested in continuing service? She could have easily responded, as she did with the previous email notification. That is the first reason as to why our visit should not have been a surprise, unexpected, or unauthorized. The second reason is [redacted] spoke with the technician, ***, on the phone on 7/19/16. [redacted] called [redacted] at 7:55 am and left a voicemail with an estimated time of arrival – we recommend [redacted] check her voicemail history. [redacted] returned ***’s call at 9:43 am. [redacted] and [redacted] discussed the applications that were scheduled, along with the pricing. She gave [redacted] authorization to complete the work. Not once did [redacted] request to cancel the service during the phone conversation, even after being informed of what applications were scheduled and how much they would cost. The third reason these applications were not applied unauthorized is the gate was unlocked for ***. [redacted] told [redacted] during their conversation that the gate would be unlocked after she gave authorization. If you review [redacted] ’ previous email, it is stated that the gate is locked, so [redacted] would not have been able to get into the property without [redacted] unlocking it. When our customers do not want us to treat near certain areas, such as vegetable gardens, play areas, or wellheads, they let us know the moment they agree to service. We will note it on the account for the technician to be aware. [redacted] never mentioned the wellhead. She was responsible for letting us know that they use the well water and to not treat near it. We would have been more than happy to have those notes for the technician to follow. Our technicians are always careful, and do not spray when it is too windy. There should not be a problem with Mr. and [redacted] ’ well water. We suggest that next time they contract a company to do work on their property, that they inform them that they use well water as a precaution. It is their responsibility to let the service provider know this information. When [redacted] disruptively came into our office on 7/20/16, she did not leave until [redacted] the owner of Fit Turf, credited the b***ce due. She was most definitely aware that it was credited. There was no reason for Mr. and [redacted] to continue going out of their way to bully Fit Turf. They received authorized applications at no charge and we are providing the evidence to determine that [redacted] approved the applications completed on 7/19/16. Please let us know if further information is required for Mr. and [redacted] . Sincerely, [redacted] Account Specialist O: ###-###-#### D: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We see that a written statement reflecting zero b***ce was attached with the August 16, responseWe will keep a copy for our recordsThank you to the Revdex.com for your efforts in helping us to obtain thisWe agree to closing this complaint subject to the following clarifications on the August 16, 2016, response.My wife did indeed reply to the "New Service Confirmation" on July 7, 2016, with clear instructions that no services were to be performed unless we were present on the propertyShe also provided these instructions to a company representative named [redacted] in a previous conversationThe service on July 8which we have not disputed was completed consistent with these instructions.Since Fitturf did enter our property on July 19, while we were not present, it is clearly not true that they follow instructions received from customers.We disagree with the claim in the response that we should have contacted them and told them not to come on July 19, Actually, we have no obligation to respond to unsolicited emails or voice mails from this company (or anyone), or to lock our gates, in order to prevent illegal entry of our property.We disagree with the claim in the response that we should have indicated we use well water andthe location of the wellhead The authorized service on July was for trees in our front yard thatare a safe distance from our wellhead, therefore, there was no need to discuss this with the companyOne obvious reason not to allow this type of service to be performed in our absence is to prevent mistakes such as having chemicals applied near our wellhead.It is welcome news that the company has indicated they will not be contacting us againWe will file trespassing charges against Mr [redacted] in the event that Fitturf enters our property in thefuture.Again, thank you very much to the Revdex.com, and we respectfully call your attention to the number of complaints presented on your website against this company that are similar in nature to oursregarding the performance of "services" without the customer's authorization Sincerely, [redacted]