Fit Well Custom Clothes

I am sorry you are having the problem with the Flexsteel loveseat. We forwarded the pictures to the manufacturer and I carefully studied them as well from the photos you sent us.What is causing the change or discoloration of color in the leather exactly where someone's head or hair comes
in contact with the left side headrest is some type of reaction to a hair care product or hair oil or chemical from a hair product.I called and left you a message on both Friday 1-and Mon 1-to discuss this. The first goal is to try to figure out what is causing this to prevent it from getting worse in the future. I will be happy to discuss this with you and guide if you would like to call me anytime at (440) 461-1050.Our entire industry and every sofa manufacturer takes the position they cannot control what comes in contact with a headrest from a hair care product or chemical reaction.Whether this happened three weeks after delivery or three months after delivery or a year and a half after delivery, there simply is not a manufacturer warranty for cloth or leather regarding this discoloration.I do value your business and want to try to help you to show our good will for your business.There is an excellent independent year veteran leather repair man named *** ***. He is out of Barberton and comes to Cleveland once every few weeks. In my past years of being in the industry, he is the best leather man out there.All the premium furniture stores and car dealerships use him for leather repair. There is no one better than him in the state of Ohio.I did forward the pictures you sent us to him and then called him to discuss them. He did agree it was some chemical reaction to a hair care product or hair oil.He thinks he can heat the leather up to draw the oil and chemicals out and then re-dye the leather to make it look better. He verbally estimated on the phone a charge of $to $if he is just working on the one area on the left side facing of the loveseat headrest.The process is quite time consuming and there would be additional charges if there is more than one area to work on.*** *** can be reached at work *** *** or cell *** ***.In this scenario, if you would like to try him out, you would call him and make an appointment with him to come to your house to work on your loveseat.You would be responsible for paying him whatever his charges are. To go over and above for you and show you we value your goodwill, I would be willing to re-imburse you for half of the cost that you pay him after the work is done. I would mail a check to you when you send me a copy of his invoice.*** *** is not an employee of Fish Furniture. He is an independent leather repair man. While I have no control over how the repair will look when it is done, I am confident from our past dealings with him that it will be a great improvement based on his unique skill set for working with leather.As I referenced above, please call me if you would like to discuss this further or call *** *** to schedule a repair appointment.Thank you for being a past Fish furniture customer.Sincerely,*** ** *** - owner of Fish Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Fish Furniture <[email protected]>Date: Fri, Apr 1, 2016 at 12:42 PMSubject: Fish Furniture response to Complaint ID 1[redacted], our customer [redacted]To: [redacted][email protected] Revdex.com and [redacted],We are sorry the seat springs pulled away from the clips and frame...

underneath your sofaThe formal warranty for repair labor is one year, and your sofa was delivered in August 2014The labor from the independent sofa repairman is $ 100.00We offered to pay half for you and you were uncomfortable with thatSo to show our goodwill to you we are paying 100% of the repair costs out of our own pocketYou understand that if your sofa requires future repairs which are out of warranty then you will have to pay for the requested work if neededThanks again for being a valued Fish Furniture customerDan G[redacted] – owner of Fish Furniture