[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Nov 11, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Sir,Ethical Energy contacted me to go over this case and ask if I can pull the months of bills to inidcate the high fees that occured, in this caseI came to the conclusion that they have my billing that they can review their cost that inflatted highly more than my electric company , [redacted] Electricin reading my bill had indicated that the third party was charging more than my electric company, in this case , if they're are better, then why not a better and lesser cost, since the advertisment of better fees and cost are on their part otherwise consumers would be doing more business with them instead of the electric companiesEthical energy try and sell the consumer hopeThank you for taking the time with my case [redacted]
[redacted] contacted the Revdex.com regarding a mail piece from Ethical Electric d/b/a Clean Energy OptionThe complainant noted that his under-age son received a mail piece which gave him the option to enroll for renewable energy supply service with Ethical Electric [redacted] stated that he had previously requested that Ethical Electric remove his son's contact information from our contact lists as he is not authorized to make decisions on their electric supply account, however; [redacted] alleges that this request was not honoredUpon receipt of [redacted] complaint with the Revdex.com, a supervisor with Ethical Electric reviewed the history of our communications with the [redacted] Ethical Electric obtains the names and addresses of potential customers from commercially available sourcesWe make reasonable efforts to identify individuals who do not have the potential to become our customer, and remove those individuals from our listsOur review has confirmed that [redacted] did request to have his son's contact information removed from our contact lists, however; a processing error occurred with the complainant's request, which resulted in [redacted] ' son receiving additional mail from Ethical ElectricWe have removed their contact information from our contact lists, and request that [redacted] allow up to days for this change to take effectThe complainant was also concerned that Ethical Electric would sell his son's contact information to other companiesEthical Electric does not currently sell potential customer and/or current customer information to third parties nor do we plan on doing so in the futureWe will send a letter to [redacted] confirming that his son's information has been removed from our contact listsAdditionally, as a sign of good faith, we will send the complainant a goodwill credit in the form of check for any inconvenience this has caused
[redacted] *** contacted the Revdex.com requesting to be removed from [redacted] ’s contact lists [redacted] has removed the complainant's contact information from our contact lists, however; we ask that *** *** allow up to days for this change to take effect.On September 23, 2016, a supervisor with [redacted] called and spoke with [redacted] regarding his requestThe supervisor notified [redacted] that he has been added to our DNC List, at which point, [redacted] confirmed that his complaint has been resolved
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Nov 11, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Sir,Ethical Energy contacted me to go over this case and ask if I can pull the months of bills to inidcate the high fees that occured, in this caseI came to the conclusion that they have my billing that they can review their cost that inflatted highly more than my electric company , [redacted] Electricin reading my bill had indicated that the third party was charging more than my electric company, in this case , if they're are better, then why not a better and lesser cost, since the advertisment of better fees and cost are on their part otherwise consumers would be doing more business with them instead of the electric companiesEthical energy try and sell the consumer hopeThank you for taking the time with my case [redacted]
[redacted] contacted the Revdex.com regarding a mail piece from Ethical Electric d/b/a Clean Energy OptionThe complainant noted that his under-age son received a mail piece which gave him the option to enroll for renewable energy supply service with Ethical Electric [redacted] stated that he had previously requested that Ethical Electric remove his son's contact information from our contact lists as he is not authorized to make decisions on their electric supply account, however; [redacted] alleges that this request was not honoredUpon receipt of [redacted] complaint with the Revdex.com, a supervisor with Ethical Electric reviewed the history of our communications with the [redacted] Ethical Electric obtains the names and addresses of potential customers from commercially available sourcesWe make reasonable efforts to identify individuals who do not have the potential to become our customer, and remove those individuals from our listsOur review has confirmed that [redacted] did request to have his son's contact information removed from our contact lists, however; a processing error occurred with the complainant's request, which resulted in [redacted] ' son receiving additional mail from Ethical ElectricWe have removed their contact information from our contact lists, and request that [redacted] allow up to days for this change to take effectThe complainant was also concerned that Ethical Electric would sell his son's contact information to other companiesEthical Electric does not currently sell potential customer and/or current customer information to third parties nor do we plan on doing so in the futureWe will send a letter to [redacted] confirming that his son's information has been removed from our contact listsAdditionally, as a sign of good faith, we will send the complainant a goodwill credit in the form of check for any inconvenience this has caused
[redacted] *** contacted the Revdex.com requesting to be removed from [redacted] ’s contact lists [redacted] has removed the complainant's contact information from our contact lists, however; we ask that *** *** allow up to days for this change to take effect.On September 23, 2016, a supervisor with [redacted] called and spoke with [redacted] regarding his requestThe supervisor notified [redacted] that he has been added to our DNC List, at which point, [redacted] confirmed that his complaint has been resolved