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FITera LLC

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FITera LLC Reviews (36)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , I will accept it but I am not happy I feel they should be fined as they have been doing this con for a long time and have had ample time to "fix" their "issue" with their website and "accidental" billing!!!!!Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Customer was refunded for all purchases eligible for refund under our 30-day return policy (http://fitera.com/contact) Initial customer contact for refund was on 09/26/ Initial order was placed on 08/20/

We have received no email correspondence from this customer as to a cancellation, nor have we received phone contact from customer during our posted business hours OR after-hours voicemail We do have separate orders from this customer - a day trial ordered on 03/12/- as this trial was not cancelled, customer was billed in the amount of $on 04/11/ This charge was clearly stated on the order page the customer used to place their order, and an email reminder of the end of trial date and charge amount was sent to the customer on 04/07/ We have issued a full refund of this $charge back to the customer's credit card - please note that most banks take at least 3-business days to process refunds back to a customer's account All subscriptions have been cancelled, and there are no pending or future charges on this customer's account We do have a previous order in the amount of $6.95, dated 02/11/2016, for a different product Regretfully, we are unable to issue a refund for this order, as it falls well outside of the time frame for our return/refund policy (please see https://fitera.com/#contact for return/refund policy information)

Complaint: [redacted] I am rejecting this response because although they have said they refunded the 2nd charge for $for coaching for another month, that credit has yet to appear on my cc statement In addition they have not addressed the bold advertisement of a day money back guarantee which then turns into a day guarantee This kind of bait and switch is immoral if not illegal.Sincerely, [redacted] ***

Customer placed order with us on 01/14/2016, and notified us of cancellation on 04/08/ At time of cancellation we immediately refunded last monthly payment as per our 30-Day Return/Refund Guarantee (https://fitera.com/#contact) and notified customer We did not and do not continue to charge our customers subscription fees after they cancel We have attempted to work with this customer to provide a path to resolution, but customer has been unable to furnish proof of cancellation at the time they are claiming (please see the email thread below) ============================================ [redacted] Please note that the copy of the email you forwarded is incomplete - no time/date stamp, no seaddressI would need that information in order to even begin to track down the email I have again searched our email system, and we simply did not receive this cancellation email from youIf you can forward the entire email to [email protected], rather than copying and pasting the text, we will certainly do what we can for you on this end Thank you, Steven CFITera Customer Care [redacted] Your response is totally unacceptableAs I indicated I did check my sent folder and on February 10th it shows the following email was sent Gentlemen, Please be advised that I signed up for my trial membership and charged my payment to my DiscovercardHaving reviewed your program materials as well as your very confusing website, I wish to cancel my trial at the end of my day trial periodPlease confirm via email that this action has been taken and that no further charges are authorized or will be made to my accountThanks, [redacted] You are hereby, therefore on notice, that I will be pursuing all of my remedies against your companyas you have not complied with your policy, continued to make charges after notification andand have failed to credit my account for the amount of those charges made after cancellation [redacted] From: FITera [redacted] Sent: Tuesday, April 12, 12:PM Subject: Your ticket has been updated! [redacted] [redacted] Apologies, but as stated in my email to you on Friday, April 8, we have already refunded all charges eligible under our return/refund policyWe did not receive a cancellation email of any kind from you on February 10th - you may wish to check the Sent folder in your email program Thank you, Steven CFITera Customer Care [redacted] On February 10, at 4:am I sent you and email advising you that I evaluated the trial and did not feel that it wassuitable or viable for me and advised that, I was cancelling any further charges and when my free trial ended to cancelmy subscriptionI then was on the road traveling and when I recently check my Discover Account I noticed that you had continued to charge my accountAccordingly, these subsequent charges were not authorized and I expect that they will be refunded as well Per my records, in addition to the one credit of $47.00, you still owe me for the other two charges of $for a total of $Thanks and I look forward to a prompt resolution of this issue [redacted] From: "[email protected]" To: [redacted] Sent: Friday, April 8, 12:PM Subject: Your Invoice(s) See attachment(s)

Hi [redacted] , I do apologize for any inconvenience, I know this situation is frustratingAs I stated on the phone, in our email exchange and Facebook messages - your account has been refunded the following: $on July 13th $on August 14th Once those refunds go through our system, which is immediate, it is in your banks hands to process it and return those funds to your accountAll the records in our system, as documented in the receipts I have sent to you and attached here, indicate that these refunds have been processed through our payment processorPlease note that these are not screen shots, they are PDF's downloaded directly from our system At this time I would ask that you contact your bank and speak to one of their representativesIf the refund has taken longer than business days to be processed, which it sounds like it has, then your bank would need to explain why that isThese refunds were immediately processed through our system and there is nothing more I am able to do to expedite the refund process Please contact your banking institution and feel free to have them call us if they have any questions regarding this refundI would be more than happy to provide any information to them in order to resolve this issue for you Again, my apologies for the inconveniencePlease know that I am willing to help in any way I can

+1

Hi [redacted] , Unfortunately, I have not been able to locate the emails, in either the primary or spam folders, that you have forwardedWould you please double check the address you are forwarding to, it should be [redacted] @FITERA.COMYou can also try forwarding them to [email protected] and see if that works I would be more than happy to look into this for youWe would love to get to the bottom of this for you Although we do not have records of having your email address, as a precaution, I have input your email address to our unsubscribe list - so, rest assured, any emails coming from "FITERA" going forward are not from usOur mailing system will have your hi [redacted] @q.com email address listed as an opt-out and will no longer send you any emails that are legitimately coming from usAs I stated in our last correspondence, if it is someone who is using our information - then you will continue to receive these emails Looking forward to resolving this for you Best regards, Alexandra L [redacted] FITera Customer Support

This purchase was refunded on 10/05/in the full amount of $6.95, and cleared our payment system the same day Please contact your financial institution regarding their refund policies - most banks take 3-business days to process a refund back to your account.We have refunded this purchase in full, and have no further recourse to attempt to resolve this dispute Thank you, [redacted] FITera Customer Care

Ms [redacted] payments were refunded to her, in full, on 08/25/ Ms [redacted] was emailed at the time of the refund and notified of the 3-business day time frame for that refund to hit her account There have been no further charges by FITera on Ms [redacted] account since this time, and her account balance is at $- all payments have been refunded back to the customer more than month ago.Thank you,Steven C***FITera Customer Care

Customer was refunded for all charges except hard copy product on 09/29, and has been emailed return/refund information for the hard copy product

Hi there,
I ran a search on our email system, and we do not have your email address in our email system This has been an ongoing situation for us for a couple of weeks now, and we are trying to get to the bottom of it Did you send this email as a result of clicking
"Reply" on an unwanted email? If so, if you could take a minute to forward that email to me directly at ***@fitera.com, I would really appreciate it I suspect that there is someone out there that is sending out a bunch of spam with our email address in the "Reply To" field, and tracking that kind of thing down is...difficult, at best
I apologize for any inconvenienceThank you so much for your time, and have a terrific day!

Customer requested a refund for a competitor's program, so we apologize for the confusion This $charge has been refunded in full

We have refunded this customer's entire purchase in full - account now has $balance, and customer has been notified via email All charges have been refunded

We are unclear on why this response was rejected, as the customer's requested refund has already been processed and customer has been notified As we have complied with the customer request, please close this complaint

Good morning,
This customer's account has been refunded in full - we are unable to provide recompense for "punitive" charges, as we have no avenue to refund monies that we did not collect Customer's account balance is $
As for her assertion that we "changed
the appearance" of her billing in order to continue collecting a subscription payment, this simply did not happen
Here is the text of an email that was sent to the customer in an effort to ameliorate the situation:
Hi ***,
I'd like to extend my sincerest apologies for what took place with your membershipPlease allow me to explain - I handled your cancellation back in January and at the time had been with FITera just over a monthAs I am sure you know, with any job, it takes awhile to get everything down - which unfortunately means that, while you're learning, mistakes are madeThis is exactly what happened in this caseWhile canceling your membership, I missed a step and that resulted in the monthly charges continuing to be processed
At this time, I have confirmed and refunded all the charges from January, February, and March and I can assure you that your account has been cancelledYou should receive an email shortly confirming the cancellation (it will be separate from this email)Again, I am deeply sorry for any inconvenience this has caused you
Feel free to reach out if you have any other questions or concernsThank you so much for your timeHave a terrific day
Alex L*** FITera Customer Care [email protected]

Complaint: ***I am rejecting this response because: I can prove I called them including that I can quote their voice mail message!!! I recorded all my calls to them n my emails so I have no problem proving this As u know fitera has been doing this for years, need I say more? I have had to cancel my debit card, which will take 10+ days to replace, fitera has caused me n others numerous problems! I will accept the $if in my account in days or I want to press charges. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending actually seeing the credit on my account.  Thank you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: at thjis moment, my account does not show a credit for that purchase - not sure when it was done.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF I DO NOT CONTINUE TO RECEIVE EMAILS FROM THE COMPANY.  The respondent claims that they are not sending the email and that someone may be using their info HOWEVER - every email I've received contains links to a website that I have researched to be registered & owned by this company in .  Only they would gain from the marking. It is not likely that someone else is using their info.
Here is the link to the email's unsubscribe page with currently results in ineffective unsubscribe: http://fitera.com/policies/[email protected]  
Sincerely, [redacted]

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Address: Happy Valley, Oregon, United States, 97086-6888

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Shady, yet now dead: once upon a time this website was reported to be associated with FITera LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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