Fitmax Diet

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango Cleanse ) on a day trial basis back on 03/17/and paid the shipping and handling fees of $and $.The trial expired on 03/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/17/ $for the Tropical Garcinia and $for the Tropical Mango Cleanse Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 01/04/and paid the shipping and handling fees of $and $The trial expired on 01/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 01/20/2018: $for the Mango CleanseWe attempted to charge $for the Garcinia but the charge was declinedThe customer has not contacted our Customer Service to cancel their subscription regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 01/20/and cancel their account effective 01/22/Here is the refund confirmation:$Trans-ID: *** dated *** The refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from the customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we were unable to locate a customer account with the information provided
Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint, we appreciate your understanding

To [redacted]:
Thank you for mediating this consumer complaint from our customer, Case Number:
[redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Tropical Garcinia and the
Tropical Mango Cleanse ) on a 14 day trial basis back on 03/17/2016 and paid the shipping and handling fees of $4.99 and $4.95 .The trial expired on 03/17/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/17/2016  $89.92 for the Tropical Garcinia and $79.95 for the Tropical Mango Cleanse.
Customer had contacted our Customer Service on 03/31/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.The customer’s account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]