Date: Wed, Jun 29, at 6:PM Subject: Complaint Responce Hi, I am responding to a complaint received in the mail submitted on 6/21/with the ID of
***For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go over the membership prices and acknowledgments of the agreementOur staff is trained to go over the key parts of our agreement: How much the monthly dues will be once a month on the 15th of every month and that they will never increase The annual fee of either $plus tax or $plus tax depending on the given payment method which is charged once a year on June 15th (line 10) The cancelation policy, in which we require the member to give us a notice of cancelation in writing in person or by certified mail which can be given at any point in time (line There will be one more billing if there is a billing date of the 15th within the day notice you gave Previous member *** *** was aware of the June 15th annual fee as noted on his and his wives membership agreementsWe do not accept verbal cancelations over the phone (line 18), only in person, so both parties can have a copy of the cancelation form or certified mail, so the member can have proof with a tracking number that it was indeed deliveredThough he did come in to cancel in person as requested, it wasn’t until 6/21/2016, where he did sign off for his day notice also stating his last charge will be on 7/15/2016. Neither him nor his wife paid their last month up front so unfortunately I do not see any reason to issue a refundI have attached the agreements and cancelation formPlease let me know what else may be neededThank you, FITNESS TX 177, LLC WEST RD#HOUSTON, TX 281-855-
I first want to again apologize for the inconvenience that we have caused you. as we talked earlier today your membership has been cancelled and we were able to refund you the $16.24 that came out on the 15th. I have emailed you separately and have...
included it as attachment to this response. please let me know if you need anything else or have any other questions.
in good health
[redacted]
Fitness 19 TX 177, LLC
[redacted]
Sent: Friday, August 05, 2016 6:30 PM Subject: COMPAINT I am responding to ID number [redacted]. ...
For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go over the membership prices and acknowledgments of the agreement. Our staff is trained to go over the 4 key parts of our agreement: 1. How much the monthly dues will be once a month on the 15th of every month and that they will never increase 2. The annual fee of either $29 plus tax or $39 plus tax depending on the given payment method which is charged once a year on June 15th (line 10) 3. The cancelation policy, in which we require the member to give us a 30 notice of cancelation in writing in person or by certified mail which can be given at any point in time (line 4. There will be one more billing if there is a billing date of the 15th within the 30 day notice you gave Previous member [redacted] was aware of the June 15th annual fee as noted on his and his wives membership agreements. I do notice only one was signed so we will give a partial refund of $42.22 ($39 plus tax) for the Annual fee on [redacted]’s agreement, and $51.96 ($12.99 per month April-July) he was a member for not signing the agreement, but unfortunately his wife did sign hers. We did receive a cancel form signed by him on 6/21/2016 agreeing to a 30 day notice that stated he was canceling and was “moving to Orlando” and did agree to the 7/15/2016 charge that was stated at the top of the form and he signed it. I have attached the agreements and cancelation form. Please let me know what else may be needed. FITNESS 19 TX 177, LLC 17111 WEST RD. #100 HOUSTON, TX 77095 281-855-0177
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. If fitness 19 can provide a signed copy of a contract indicating that either my wife or I have read the attached PDF we would be happy to drop this. The fact of the matter is, though, that this document was never presented to us and the signup was done over the phone. There was no mention of reading a document or that an "annual fee" would need to be paid at any point, let alone on June 15th. We still expect a refund for the annual fees as this was not mentioned once during our signup process. Also, when I was added to my wife's plan it was done as simply a phone call and an 'ok' with no explanation as to plan rates or fees that might be incurred.
Regards,
[redacted]
Date: Wed, Jun 29, at 6:PM Subject: Complaint Responce Hi, I am responding to a complaint received in the mail submitted on 6/21/with the ID of
***For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go over the membership prices and acknowledgments of the agreementOur staff is trained to go over the key parts of our agreement: How much the monthly dues will be once a month on the 15th of every month and that they will never increase The annual fee of either $plus tax or $plus tax depending on the given payment method which is charged once a year on June 15th (line 10) The cancelation policy, in which we require the member to give us a notice of cancelation in writing in person or by certified mail which can be given at any point in time (line There will be one more billing if there is a billing date of the 15th within the day notice you gave Previous member *** *** was aware of the June 15th annual fee as noted on his and his wives membership agreementsWe do not accept verbal cancelations over the phone (line 18), only in person, so both parties can have a copy of the cancelation form or certified mail, so the member can have proof with a tracking number that it was indeed deliveredThough he did come in to cancel in person as requested, it wasn’t until 6/21/2016, where he did sign off for his day notice also stating his last charge will be on 7/15/2016. Neither him nor his wife paid their last month up front so unfortunately I do not see any reason to issue a refundI have attached the agreements and cancelation formPlease let me know what else may be neededThank you, FITNESS TX 177, LLC WEST RD#HOUSTON, TX 281-855-
[redacted],
I first want to again apologize for the inconvenience that we have caused you. as we talked earlier today your membership has been cancelled and we were able to refund you the $16.24 that came out on the 15th. I have emailed you separately and have...
included it as attachment to this response. please let me know if you need anything else or have any other questions.
in good health
[redacted]
Fitness 19 TX 177, LLC
[redacted]
Sent: Friday, August 05, 2016 6:30 PM Subject: COMPAINT I am responding to ID number [redacted]. ...
For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go over the membership prices and acknowledgments of the agreement. Our staff is trained to go over the 4 key parts of our agreement: 1. How much the monthly dues will be once a month on the 15th of every month and that they will never increase 2. The annual fee of either $29 plus tax or $39 plus tax depending on the given payment method which is charged once a year on June 15th (line 10) 3. The cancelation policy, in which we require the member to give us a 30 notice of cancelation in writing in person or by certified mail which can be given at any point in time (line 4. There will be one more billing if there is a billing date of the 15th within the 30 day notice you gave Previous member [redacted] was aware of the June 15th annual fee as noted on his and his wives membership agreements. I do notice only one was signed so we will give a partial refund of $42.22 ($39 plus tax) for the Annual fee on [redacted]’s agreement, and $51.96 ($12.99 per month April-July) he was a member for not signing the agreement, but unfortunately his wife did sign hers. We did receive a cancel form signed by him on 6/21/2016 agreeing to a 30 day notice that stated he was canceling and was “moving to Orlando” and did agree to the 7/15/2016 charge that was stated at the top of the form and he signed it. I have attached the agreements and cancelation form. Please let me know what else may be needed. FITNESS 19 TX 177, LLC 17111 WEST RD. #100 HOUSTON, TX 77095 281-855-0177
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. If fitness 19 can provide a signed copy of a contract indicating that either my wife or I have read the attached PDF we would be happy to drop this. The fact of the matter is, though, that this document was never presented to us and the signup was done over the phone. There was no mention of reading a document or that an "annual fee" would need to be paid at any point, let alone on June 15th. We still expect a refund for the annual fees as this was not mentioned once during our signup process. Also, when I was added to my wife's plan it was done as simply a phone call and an 'ok' with no explanation as to plan rates or fees that might be incurred.
Regards,
[redacted]