Fitness 19

Review: I joined fitnes 19 approximately 4 years ago.I signed a month to month contrat with them saying they could take out a monthly fee of 12-15 dollars from my credit card to pay the monthly fees.I was not told that in order to cancel the agreement that I would personally have to go to the business in order to do so. I call ed on multiple occasioins to the business directly to cancel after finding out they were still charging my credit card.I wrote this off as a loss.I do not have time and have since relocated to go into their business to do this. A phone call is usually enough. I then changed the number on my credit card to stop it being charged, now they are calling me to say ihave a balnce of 180.00 which nedds to be paid.I have NEVER used thier facility at all since the day I signed up for this,NOT EVEN ONCE, due to unforeseen cicumstances..My last paynent was charged to my card on july 15,2015..where is the 180 DOLLARS COMING FROM . I dont feel I should be paying enything else due to the fact that I have paid for two years worth of fees and havent used their facility ONCE. I need the phone calls stopped for collection on this accountDesired Settlement: Have the phone calls stopped, and clear the balance

Business

Response:

Mr. [redacted],

Review: I received a bill from Fitness 19 on April 7th. I paid in full and followed the instructions indicating I wanted to cancel my membership on April 8th via mail. Today, on May 12 I received a call that since I hadn't paid before April 15th I cannot cancel and must go in to pay the remainder in order to close the account.It is apparent that they received and held the check until after the 15th in order to charge another month. In addition the phone messages contradict the cancellation process listed on their bill. Also, no additional bill has been received.Desired Settlement: I wish to pay no additional money and I wish to receive no additional calls from them.

Business

Response:

I would like to start with thanking you for being a valued member with us and let you know we appreciate you giving us the oppertunity to earn your business. I appologize for any miscomunication that has taken Place. I did reply to this complaint in a tmely manner and am not sure why I received a 2nd notice to respond. I sent it from my phone via email. Our memberships are set up as month to month or as a paid in full. Your memebrship is designed as the month to month. With that being said per the monthly membership agreement/contract you signed states that you can cancel at any time with a 30 day written notice. We are more than happy to accept your lettere a as your 30 day written notice however at anytime that one`s notice is given there is one more recurring monthly withdrawl to take place. Hence the 30 day notice. We would be more than happpy to clear up the balance upon a payment of which is rightfully owed and was agreed upon when opening the membership agreement. In this case it is one more billing. I hope this helps clear up any confusion that there may have been. In the future I would reccomend popping into the facility or place of business you may have a dispute with to then directly talk with a manager or supervisor. I promise I responded to this time sensative matter in a timely response initially. Had you popped in this misunderstanding would or could have been cleared up 3 weeks ago. If you would like to schedule a appointment to go over this matter further either in person or over the phone I am available typically Monday - Thursday 10am - 8pm. You can reach me by phone [redacted]. I often work weekends as well however they are not set like the work week.Thank you, [redacted]

Review: I purchased a membership for this gym before it was open. The gym opening was delayed by 2-3 months but I let that go. Finally when the gym opened I went expecting them to have certain machines I was told they would have at the time of enrollment. After arriving at the gym and checking in, I realized they did not have what I wanted. The time of my visit was January 2014. After my visit I cancelled my membership because I no longer wanted it. They told me it would take about 30 days to process so I will be charged for February. I was fine with that due to my membership contract stating it takes 30 days to process. To my stupidity I trusted the company believing that they would cancel my membership. I began noticing my bank account being a tad short but did not check into it. I received my bi-yearly statement in July as that is what I have set up with my bank. I called the company and explained the situation and they said they would look into it and give me a call back, this was mid-July. After that I never received a call back from the company with any information. I moved from Southern California to Northern California about a week later so I have been busy. Regardless I had still not received any calls from the company. I called the company Aug 6th again explaining my situation and was told someone will call me back. No one called me back so I called back Aug 10th. I believe I spoke with Anthony who said billing was closed they would call me Monday. I never received a phone call so I called back August 13th and was told they would look into and call me later in the evening. I didn't receive a call so I called back the following morning again explaining my situation, Tyler said Ashley with the billing department would be giving me a call back. To my surprise, she did not call back. I again called on Aug 15 and spoke with Ashley who told me she would call Monday morning, still no call. I called and spoke with someone today Aug 18th and was told they don't have my...Desired Settlement: (continued) paperwork and if will be a couple of days until they receive. This has been going on for months and I cannot wait any longer for this situation to be handled.

I originally cancelled back in January upon my first and only visit. I was told it may take up to 30 days to process meaning I would have to pay for February. Therefore, I am seeking a refund for the months of March- August. Each monthly payment is $9.00 and totaling 6 months, my refund should be $54.00 at least. With all the time this is consuming, I would really like this matter solved.

Review: Fitness 19 has hidden charges that they do not let you know about until you try and cancel your membership. They then continue to charge you an annual fee and monthly fee months after you cancel.Desired Settlement: Clear me account of all charges.

Review: Husband member since 11-15-06. Broke hip May 28 surgery May29. Arroyo Grande Hospital / transferred for therapy June 5 – discharged June 17.

June 5, I called (Mrs. B[redacted]) Fitness 19 to cancel husband’s contract. His dues are deducted at bank – was told he would he would have to come in person explained why impossible so was told to mail in cancellation for him: Promptly did so – Plenty of time before June payment due (15th). Looking over bank statement saw Junes’ payment was not cancelled called and was told my letter of cancellation not received. I definitely spoke to someone who gave instructions on what to do. Explained this again and was told policy was he had to personally do this. I told them out of question has transportation hard on him. I would visit told cancellation would begin in July. I replied how could they charge for services not rendered. That was their policy and that was that. Went to my bank to cancel agreement they said to stop check would cost $25.00. I’m not paying this to get back dues of $9.95. Spoke to Fitness 19 again / manager told her I would seek other avenues to re-paid. Later that day was called and told they would be sending me repayment. As of July 28 have not received.Desired Settlement: Was told on July 13 they were going to change policy and would be sending a refund check of 9.95. This is what I want have not received it yet. I want that refund check plus apology.

Review: I have repeatedly unsubscribed from text message solicitations, and have gotten confirmation that I will no longer receive text message solicitations. Yet, I continue to get text message solicitations from this company in [redacted], PA.Desired Settlement: I want all text messages from this company Fitness 19 to stop. My cell phone number is ###-###-####

Business

Response:

To whom it may concern,We apologize that this customer continued to receive text messages after unsubscribing. We have contacted our text messaging company and had this customers number removed off our contact list.Sincerely,Fitness 19 Management

Review: I walked in once for a tour of the gym and they had me fill out some info for a trial membership. I went once and was treated poorly so I never went back. I ended up joining [redacted] and ever since, about once a month they call harassing me to join. I've told them numerous times to take them off my list and that I wasn't interested but they continue to call.Desired Settlement: To be removed from their list