Fitness Elite For Women

[redacted] ,Hope you are doing wellThis is email is in regards to the Revdex.com Complaint # [redacted] you filed and your previous letter, to which I have called and have not heard back from youIt appears that you perhaps have some information that is incorrect, as you were not erroneously charged months without authorizationI have you as a member from April 02, through September 30, You filled out a medical freeze form, during which period you were not charged, May 31, 2015-August 31, with an automatic resume date of September 1, Paperwork which you signedThen you turned in a formal cancellation September 4, 2015, there were no further charges past that dateWe debit the first of the month every month and require cancellation to be turned in 15th of the month to be terminated before the next debitOn the company's end, everything was handled flawlessly and per procedure and signed policyAll documentation with Ms [redacted] 's signature can be providedPlease feel free to reach me via email or phone.Thank you, [redacted]

First of all please accept my apology for not responding sooner, I did not receive the original complaint from the Revdex.com and just received a 2nd notice yesterdayThank you for bringing this matter to our attention, our first priority is the safety and satisfaction of our customers so we would like to work quickly to resolve any remaining issues that you may haveUpon reviewing your complaint I searched our data base using the name and phone number that was supplied within this communication and unfortunately could not locate you in our systemOccasionally a customer will check in with a family members name or phone number or the tires may have been purchased by someone else in the family and their name is on the original invoiceIs it possible that a different phone number or a different name may have been used when we serviced your vehicle? We also have had customers mistake our store with a Belle Tire location or another tire store in the area, are you certain that it was a Discount Tire store that was visited? You did not indicate in your complaint which store it was that repaired your tire, if you could please provide that information for me it would be helpful as wellThen name and number that we are searching our data base is as follows [redacted] Thank you [redacted] Vice-President Discount Tire [redacted] We would like to resolve this issue as quickly as possible, we look forward to your response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com Customer Service Representative:Summary: Fitness Elite received my written Cancellation Form on ***Thereafter I was charged for $I have termination of the contractnot on challenged May 4,the for payment $and of $then again on May on 4,September for I renew my request that Fitness Elite refund to me the8,written $authorization payment that and was in charged violation to of my California account law.on September B, without myFitness CalElite Civil violates Code the S1812.84: three-year The contract charge period of $limitation made established on my credit by card theby California Civil Fitness Elite Legislature for health studio servicesAttached as Exhibit is a copy of Cal. Code to my Elite S account health club on September Based commenced on the 8,response on April was 2, of charged Fitness The more Elite, payment than my membership three charged years by after with Fitness the my membership commenced on April 2, 2012. Club Membership throuqh 5/01/15: I cancelled my health club membership due to health gym so Fitness issues (rotator cuff)I could no longer participate in yoga classes or use the I was trying other exercise options through Class PassThe dues that Elite using my credit card were withdrawn monthly ending with the last I paid to payment of $on May 4,2015.Cancellation Form: l submitted a Cancellation Form on cancelling my membershipThe form is signed and dated by me on *** and witnessed by an employee of Fitness EliteAfter I submitted the Cancellation annotated and made notes on the form that were not approved those annotated notes, Fitness Elite charged my credit card Form, the company by meOn the basis of on September 8, for $Attached as Exhibit is the Cancellation Form with the notes made by Fitness Elite.Letter Requesting RefundI had rotator cuff surgery on September 14, When I realized that Fitness Elite had charged my credit card in September 2015,sent a letter to Fitness Elite dated January 25,requesting a refund of the $Attached as Exhibit is the letter dated January 25,2016.Telephone Callfrom Fitness Elite: Within a few days after I sent the January 25, 2016letter, I received a telephone call from Fitness Elite confirming that Fitness Elite would send me a check for the $69.00.Revdex.com Complaint Filed 2/24116: When I did not receive the check or further response from Fitness Elite, I filed the complaint with Revdex.com on Attached as Exhibit is the Complaint lD no11***. Response bv Fitness Elite on 3/28116: On March 28,Fitness Elite responded to my complaintAttached as Exhibit is the response posted by Revdex.com. Documents Provided bv Fitness Elite 4/04/16: I requested copies of the documents supporting the response by Fitness EliteAttached as Exhibit is the email that I received today, April 4, 2016, after the Complaint file no.*** was closed by Revdex.com.Request to Reopen Complaint No.***: I received the documents supporting the response by Fitness Elite today, April 4,2016, the same day that the Revdex.com closed the ComplaintI request that the Complaint be reopened for the following two reasons:(1) the September 8, charge was made to my charge card without my written authorization and after I cancelled my contract with Fitness Elite on May 2,2015; and(2) California law limits the term of contracts for health studio services to no more than three (3) yearsAccording to the response filed with the Revdex.com by Fitness Elite, my membership commended on April 2,2012, therefore, Fitness Elite violated California law by charging payments to my credit card on September 8,2015, more than three (3) years after the commencement date of my contract.Regards,
*** ***

First of all please accept my apology for not responding sooner, I did not receive the original complaint from the Revdex.com and just received a 2nd notice yesterday. Thank you for bringing this matter to our attention, our first priority is the safety and satisfaction of our customers so we would like to...

work quickly to resolve any remaining issues that you may have. Upon reviewing your complaint I searched our data base using the name and phone number that was supplied within this communication and unfortunately could not locate you in our system. Occasionally a customer will check in with a family members name or phone number or the tires may have been purchased by someone else in the family and their name is on the original invoice. Is it possible that a different phone number or a different name may have been used when we serviced your vehicle? We also have had customers mistake our store with a Belle Tire location or another tire store in the area, are you certain that it was a Discount Tire store that was visited? You did not indicate in your complaint which store it was that repaired your tire, if you could please provide that information for me it would be helpful as well. Then name and number that we are searching our data base is as follows. [redacted]Thank you [redacted]Vice-President Discount Tire[redacted]We would like to resolve this issue as quickly as possible, we look forward to your response.

[redacted],Hope you are doing well. This is email is in regards to the Revdex.com Complaint # 11[redacted] you filed and your previous letter, to which I have called and have not heard back from you. It appears that you perhaps have some information that is incorrect, as you were not erroneously charged 4 months...

without authorization. I have you as a member from April 02, 2012 through September 30, 2015. You filled out a medical freeze form, during which period you were not charged, May 31, 2015-August 31, 2015 with an automatic resume date of September 1, 2015. Paperwork which you signed. Then you turned in a formal cancellation September 4, 2015, there were no further charges past that date. We debit the first of the month every month and require cancellation to be turned in 15th of the month to be terminated before the next debit. On the company's end, everything was handled flawlessly and per procedure and signed policy. All documentation with Ms. [redacted]'s signature can be provided. Please feel free to reach me via email or phone.Thank you,[redacted]

Mr. [redacted] was contacted by Justin on 01/03/2018. A solution was discussed and agreed upon. Mr. [redacted] will be returning to the store on 01/04/2018 to resolve the issue.  Thank you for bringing this matter to our attention so we can resolve it in a manner that is suitable.