Precision Air & Heating, Increspectfully responds to the above reference complaint for [redacted] *** Mrs***' complaint is found to be erroneous in natureShe has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our companyHer reference to the "ON HOLD" message is additionally falseWe have provided a copy of our ON HOLD message recording for your convenience Secondly, she has reached out to our company twice since August for AC service/diagnostic related issues, not preventative maintenanceBoth times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issuesThe last time our company has serviced Mrs [redacted] was on 05/21/This visit was to perform her annual agreement visit as per her contract She was not charged or this visit In summary, Precision Air & Heating, Inchas not falsified any advertisement as Mrs [redacted] statesAdditionally, Precision Air & Heating, Inchas fulfilled all terms and conditions of Mrs [redacted] agreement We deny the desired settlement Mrs [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com
We were first contacted by Mrs [redacted] on 5/30/to access her home Heating, Ventilation and Air Conditioning concernsThe concerns of her call related to a built home with a Trane unit not meeting her air flow expectations on the east side onlyWe were informed this property had a recent room addition and this was the first Arizona Summer in the homeMrs [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the homeThe homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of degreesWe have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older homeAdding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiencyThe homeowner made that decision that she would like information on this as wellOur Field Supervisor, ***, contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the homeThe homeowner declined our recommendation on adding a return air duct for $as well as insulation to achieve proper R-valvesThe composite vents were installed at the horne on 06/03/We have attached sale invoice H2054, installation invoice and the receipt of payment in full for your convenience We received a phone call from the homeowner on 06/12/ stating the home was stillnot meeting their air flow expectations on the east side of the home An appointment was set for 6/13/where we discovered the home contained a layer of debris in the duct work and was in need of a duct modification We also discovered the homeowner was running the unit during construction in the homeWith these findings, our technician recommended a duct cleaning in addition to adding a second return air ductAgain, the homeowner declined our recommendationsWe have attached invoice [redacted] for your convenience in addition to a photo of the documented "dirty ducts"Our technician also took photos and advised the homeowner of dirty evaporative and condenser coils (these photos have also been provided for convenience)As a no charge courtesy, our technician cleaned the evaporative coil for the customer We received a phone call from the homeowner on 06/18/at 10:42a.mstating they are still not seeing any improvements in their air flow expectationsAn appointment was set for our Installation Manager, ***, on 06/19/On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct workWe again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the systemThe homeowner accepted the work advised by ***We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience We received a phone call from the homeowner on 07/02/stating they are still not seeing any improvements in their air flow expectationsUpon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- unitThe homeowner declined the TXV repairDuring this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeownerWe have attached invoice [redacted] for your convenience We left a message for the homeowner on 07/23/to see if the homeowner still needed services but to date, have received no return response The homeowner's initial complaint has always been of an air flow nature, never a mechanical natureFrom inception and during the entire course of work in her home her unit was operating and maintaining temperature We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issueThe latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the homeIt is impossible to pinpoint when the TXV started to fail In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlementOur company addressed all of the homeowner's concerns related to air flowThe homeowner continuously declined our recommendationsWe do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the homeIt is guaranteed that our work performed emphatically improved her air flowThe now partial TXV problem may be where the homeowner is confusedThe fact that the unit isn't properly cooling now seems to be the issue, not the airflowIn addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeownerThe request for refund for work completed is not warranted We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I finally agreed to the $ Cancelation feeWhich the total refund should have been $ When I recieved my refund check it was in the amount of $They shorted me $I never agreed to thatWhen I spoke with [redacted] ***n regarding this she said too bad and it didnt matter that the conversation I had with her employee [redacted] stating was the cancellation feeI have attached the following emailsThe amount owed is $ Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I would like to address the several statements in the response from Precision Air & Heating.
1. “The concerns of her call related to a built home with a Trane unit not meeting her air flow expectations on the east side only.”
a. The concerns of our call on 5/30/2014 was that it was not cool in the east side of our house, not that we knew there was an airflow issueWe wanted to know why it was not cooling on the east side of the houseWe wanted a thorough inspection that would resolve the issue (mechanical or otherwise)
“Mrs*** also noted concern that the duct work needed to be looked at because of the room addition to the home.”
a. We did not mention any concern of the duct workThis statement is completely because the addition is on the west side of the house and cools perfectly fine
b. We would not know that there was something wrong with the ductwork
“The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of degrees.”
a. If our house had an indoor temperature of degrees there wouldn’t be a reason for us to call you.
b. We repeatedly called because our house was reaching degrees.
4. “Our Field Supervisor, ***, contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home.”
a. Their technician *** who came to our home told us that there was not enough room to add a radiant barrier and that the insulation was adequateHe also assured us that the vents would help cool the east side room, which it did notHence our many calls after the vents were installed
b. It is obvious that although he checked our AC unit, he did not thoroughly inspect itInstead, we were charged for his inspection and he sold us on work that was unnecessaryIt was later discovered that the AC unit itself was the main issue which was pointed out by one of their own technicians after all the air flow recommended work had been completed and paid for
5. “The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature.”
a. Our initial concern was that that our house was not cool and it was your “expert” recommendations that airflow was the issueAfter having done all your airflow recommended work we did not get any results
b. If our complaint was never mechanical in nature, then why were we asked to clean the condenser and evaporative coil along with the airflow fixes? We paid for both mechanical and airflow recommended work
To be honest, I would not be making this complaint had my temperature gone down even 1 degree from degrees to degreesBut it did notI paid close to three thousand dollars with nothing to show for it besides ugly looking vents on my roofNot to mention I have had rain leaks in my house since those vents were installed, the return was not placed where we requested, etcAt this point I don’t want anyone else to come out for the 7th, 8th, or 9th timeI’m sure any reasonable person could understand whyI would just like a refund on the unnecessary work that did not produce any results (vents, duct modification, return)
In terms of the airflow work, the only noticeable difference was the scoop that *** installedIf you would like to charge me what the scoop would have cost from my requested settlement amount, I would be fine with that
If this settlement is not accepted by Precision Air & Heating, I would like to request that this complaint be publicly posted on the Revdex.com web site
Regards,
*** ***
Our company received notification on 9/15/that this complaint was closed as resolvedSubsequently we sent emails addressing the fact the Revdex.com entertained this complaint since it's of a financial natureWe have yet to receive a response to our communicationsHowever, to ensure we stay within ?Revdex.com guidelines, we are still submitting a rebuttal within your desired deadlineOur rebuttle is as below
It is clear Ms***'s representations of her complaint are erroneous in nature and not factualWe deny her statement regarding an agreed cancellation amount of $Please refer to the attached quote where Ms***s acknowledges with her initials that she is aware of the non-refundable fee.
Precision Air & Heating, Incstands firm as in our initial response regarding this complaintAlthough law does not require it, our company permits customers to cancel installation contracts unilaterallyHowever, for instances such as this, a standard cancellation fee is charged to compensate for its services, fabrication of materials, etcon September 2, 2014, our company refunded all of Ms***'s deposit except for the cancellation fee.
We have complied with all regulations (both Federal and State) in addition to adhering to the contract with Ms***sWe are supplying all of our initial evidence in this complaintHer cut and paste emails with reference of bogus nominal figures and statements should be negated from this complaintThe contract should be that factor upheld (as it would be in court of law)
This is our final request and attempt for this complaint to be dismissed immediately and abolished from consumer and contractor recordsThis specific case will be turned over to legal counsel for an immediate and accurate resolve from the Revdex.com should our requests continue to be unanswered.
Regards,
*** ***
Precision Air & Heating, Inc., respectfully responds to the above referenced complaint filed by *** ***
The homeowner called Precision Air & Heating, Incand asked for a quoteOur worker went to her house, gave the quote and received a check for one-half the price ($7514.27) for
the contractThe contract was approved and signed on August 22ndThe homeowner set up an installation date arid we proceeded with the contractOn August 27, the homeowner emailed a notice for a full refund of her deposit for cancellation of her unit installationSubsequent emails from the homeowner also cite various federal statutes related to cancellation and the email dated August 28th at 4:28pm clearly states a cancellation of contract
The homeowner's complaint involves non-related, contractor (s) quote(s) for demo work and roof patchingThis has no involvement with the proposal agreed upon and sighed on 08/22/Precision Air & Heating, Incdid not contract for this additional work; the homeowner did
Lastly, the homeowner indicated by her initials on our proposal that she understood there would be a 20% non-refundable amount for all scheduled workThis amount is a representation of necessary custom materials ordered in relation this specific contract and additional expenses incurred for her installation
The complaint of our business being deceptive in our practice is completely off base*** *** ** *** *** as well as *** *** *** *** is not applicable
Ultimately, this complaint is of a financial matter which is outside of the scope of the Revdex.comWe ask that this complaint be dropped immediately and abolished from the consumer and contractor records
Sincerely,
*** ***
8/29/- We were contacted by the homeowner for a diagnostic callAt the time of service, the customer opted to purchase an agreement on two (2) units over a three (3) year period for the amount of $On this date, the customer also received the benefits of the agreementThe homeowner received a "no charge" service call and discounts for services providedWe have provided invoice *** for you in addition to the terms & conditions of the agreement
05/15/- We were contacted by the homeowner for a diagnostic callThe homeowner was not charged for a service callThe homeowner was charged a discounted rate for getting the unit operational We have provided invoice *** for your
05/21/- We provided annual maintenance under the customer's; contract to inspect two (2) systems in accordance with the agreement holder terms and conditionsWe have provided the terms & conditions for you in addition to our invoice ***this is the homeowner's maih issue in this complaintThis visit represents (1) of her annual maintenance inspections previously paid for under invoice ***
06/19/The homeowner contacted our office to see what is covered by her agreementWe informed her of the benefits of being an agreement holder The homeowner then requested cancellation of her agreementShe was under the impression the complete tuwas included as her annual inspectionWe informed the customer an inspection and a tuare two separate thingsShe stated her agreement does not cover maintenance and stated we had " advertising"We have already provided the Revdex.com with our "on Hold" message which the homeowner references
Again, we spoke with the homeowner and clarified the difference between a tuand an inspection and addressed the request to cancel the agreementThe homeowner's request to cancel the agreement was not honored as the homeowner had already received over $in benefits of holding an agreement which included free service calls, inclusions and discounted pricing
To answer the homeowner's additional qusetions in this complaint, the charge of the $referenced was for the purchase of the Agreement on two (2) AC systemsSecondly, the homeowner was NOT charged for a service callClearly, our invoice *** shows the homeowner was NOT charged a fee
Lastly, the homeowner's complaint now turns from an Advertising complaint to one of a financial natureBoth of these claims are clearly erroneous and the documentation and recordings are evident of such,
Dishonest, Precision Air & Heating, Incis notWe hope this post-graduate will take a second look at the facts and come to a clear reality that we have provided and followed through with what was advertised, communicated and documented to herWe have already tried to communicate with the homeowner but her perception is still clouded
It is my hopes that Precision Air & Heating, Incdoes not have to spend a third time addressing a complaint of this nature
Sincerely,
*** ** ***
Owner
Precision Air & Heating, Inc. respectfully responds to the above reference complaint for [redacted].
Mrs. [redacted]' complaint is found to be erroneous in nature. She has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our company. Her reference to...
the "ON HOLD" message is additionally false. We have provided a copy of our ON HOLD message recording for your convenience.
Secondly, she has reached out to our company twice since August 2013 for AC service/diagnostic related issues, not preventative maintenance. Both times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issues. The last time our company has serviced Mrs. [redacted] was on 05/21/2014. This visit was to perform her annual agreement visit as per her contract. She was not charged or this visit.
In summary, Precision Air & Heating, Inc. has not falsified any advertisement as Mrs. [redacted] states. Additionally, Precision Air & Heating, Inc. has fulfilled all terms and conditions of Mrs. [redacted] agreement.
We deny the desired settlement Mrs. [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I finally agreed to the $ 280.00 Cancelation fee. Which the total refund should have been $ 7234.27. When I recieved my refund check it was in the amount of $4673.07. They shorted me $2561.20. I never agreed to that. When I spoke with [redacted]n regarding this she said too bad and it didnt matter that the conversation I had with her employee [redacted] stating 280.00 was the cancellation fee. I have attached the following emails. The amount owed is $2561.20.
Regards,
[redacted]
We were first contacted by Mrs. [redacted] on 5/30/2014 to access her home Heating, Ventilation and Air Conditioning concerns. The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only. We were informed this property had a...
recent room addition and this was the first Arizona Summer in the home. Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home. The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of 79 degrees. We have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older home. Adding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiency. The homeowner made that decision that she would like information on this as well. Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home. The homeowner declined our recommendation on adding a return air duct for $1500 as well as insulation to achieve proper R-valves. The composite vents were installed at the horne on 06/03/2014. We have attached sale invoice H2054, installation invoice 296808 and the receipt of payment in full for your convenience.
We received a phone call from the homeowner on 06/12/2014 stating the home was still. not meeting their air flow expectations on the east side of the home. An appointment was set for 6/13/2014 where we discovered the home contained a layer of debris in the duct work and was in need of a duct modification. We also discovered the homeowner was running the unit during construction in the home. With these findings, our technician recommended a duct cleaning in addition to adding a second return air duct. Again, the homeowner declined our . recommendations. We have attached invoice [redacted] for your convenience in addition to a photo of the documented "dirty ducts". Our technician also took photos and advised the homeowner of dirty evaporative and condenser coils (these photos have also been provided for convenience). As a no charge courtesy, our technician cleaned the evaporative coil for the customer.
We received a phone call from the homeowner on 06/18/2014 at 10:42a.m. stating they are still not seeing any improvements in their air flow expectations. An appointment was set for our Installation Manager, [redacted], on 06/19/2014. On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct work. We again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the system. The homeowner accepted the work advised by [redacted]. We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience.
We received a phone call from the homeowner on 07/02/2014 stating they are still not seeing any improvements in their air flow expectations. Upon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- 22 unit. The homeowner declined the TXV repair. During this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeowner. We have attached invoice [redacted] for your convenience.
We left a message for the homeowner on 07/23/2014 to see if the homeowner still needed services but to date, have received no return response.
The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature. From inception and during the entire course of work in her home her unit was operating and maintaining temperature. We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issue. The latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the home. It is impossible to pinpoint when the TXV started to fail.
In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlement. Our company addressed all of the homeowner's concerns related to air flow. The homeowner continuously declined our recommendations. We do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the home. It is guaranteed that our work performed emphatically improved her air flow. The now partial TXV problem may be where the homeowner is confused. The fact that the unit isn't properly cooling now seems to be the issue, not the airflow. In addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeowner. The request for refund for work completed is not warranted.
We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records.
The homeowner called Precision Air & Heating. At the time of this phone call the homeowner states the AC system was cooling to 79 degrees and holding temperature. The homeowner divulged they underwent a recent room addition to the West side of the home and now feels the East side is not receiving enough air flow. The homeowner was set up with a No Charge estimate to address the airflow concern and discuss Home Performance additions. The initial quote was given and the customer opted to proceed with the quote. The customer does not hold an Agreement with our company and would have been charged a $59.95 diagnostic fee if service was requested for a mechanical issue. This was not the case. The homeowner was never charged this fee throughout our course of tending to the airflow issues because the AC system was maintaining temperature and operating properly. A service technician was also never sent out to the customer's home. Another indication the customer requested an airflow quote/bid.
Upon inspections, we found insufficient airflow to include kinked ductwork and undersized ductwork to the front of the house, office and dining room, and dirty ductwork and coils. All of which are indicative of airflow issues. We also recommended adding attic vents and increasing insulation levels to help with attic heat load.
Again, the homeowner has a clouded perception that our work performed has not helped with the airflow issues because they developed a mechanical issue in the latter. It's conceivable for us .to understand why the homeowner thinks our work did not help with the airflow issue because a failure in the system developed in the unit. Hence, the homeowner did not experience improved airflow distribution because of this failure. This latter failure is impossible to pinpoint time of failure. Secondly, our work performed would not have caused an increase in the inside temperature of the home. The homeowner states the temperature increased to 86 degrees but we did not experience this change in temperature while correcting airflow issues within the home. In this scenario, the customer is picking and choosing what they feel helped with the airflow issue. The homeowner does not hold the certification in the HVAC field to come to this conclusion. And, in this instance, the one item the homeowner feels did help with the airflow happens to be one of the items (the scoop) that was provided to him at no charge.
To summarize, we addressed and proceeded to contract with the customer as proposed and accepted. We continued to address the customer concerns within a timely manner. We addressed and communicated with the homeowner on all findings related to the airflow concern. The customer's perception that the work performed has not improved airflow is off base. The customer's request for a full refund (with exception of paying for a scoop) is not warranted and unrealistic. The latter failure of TXV was unforeseen and not related or caused by any of our work performed. The homeowner declined to have us service their mechanical failure.
The homeowners desired settlement is not warranted. Work performed did enhance the airflow in the home. We do not accept the desired settlement.
Sincerely,
[redacted]
Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is unfortunate that this company has decided to be dishonest. The "on hold" message was directly taken from the one of the many times I was on hold waiting for [redacted]. It was EXACTLY what they were advertising. Additionally - On May 15th 2014 as I previously stated - the ONLY thing that was done by Precision in response to my call was to determine why my air would not turn on. [redacted] determined that the air handler was left unplugged by our construction team. [redacted] plugged it in AND I PAID A $75.00 service call without hesitation check # [redacted]. ( is that something that was supposed to be covered by my "contract"?)
Our main ISUUE at hand is the following appointment approximately 2 weeks later that should have been the maintenance that I had previously paid for in their " service and maintenance contract".
On May 21, 2014 when [redacted] arrived and inspected my 2 units I was told ( all of the previously listed issues in original complaint ) that my units needed $1055.00 of service / maintenance. They were not broken and they were not NOT running or cooling. They needed yearly cleaning and Freon update etc. ( an optional smart switch for flooding was $408 of this quote). WHAT DID I PAY $742.00? for ??? that is my question ????? All they can say is 20% off some product you may need, no fee for service calls - HOWEVER I did get charged and I did pay. This is not right and I am a post graduate educated person and I will not be taken advantage of. If I need to pursue this further - I will. I would ask for your assistance in doing so.
Regards,
[redacted]
Precision Air & Heating, Increspectfully responds to the above reference complaint for [redacted] *** Mrs***' complaint is found to be erroneous in natureShe has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our companyHer reference to the "ON HOLD" message is additionally falseWe have provided a copy of our ON HOLD message recording for your convenience Secondly, she has reached out to our company twice since August for AC service/diagnostic related issues, not preventative maintenanceBoth times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issuesThe last time our company has serviced Mrs [redacted] was on 05/21/This visit was to perform her annual agreement visit as per her contract She was not charged or this visit In summary, Precision Air & Heating, Inchas not falsified any advertisement as Mrs [redacted] statesAdditionally, Precision Air & Heating, Inchas fulfilled all terms and conditions of Mrs [redacted] agreement We deny the desired settlement Mrs [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com
We were first contacted by Mrs [redacted] on 5/30/to access her home Heating, Ventilation and Air Conditioning concernsThe concerns of her call related to a built home with a Trane unit not meeting her air flow expectations on the east side onlyWe were informed this property had a recent room addition and this was the first Arizona Summer in the homeMrs [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the homeThe homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of degreesWe have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older homeAdding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiencyThe homeowner made that decision that she would like information on this as wellOur Field Supervisor, ***, contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the homeThe homeowner declined our recommendation on adding a return air duct for $as well as insulation to achieve proper R-valvesThe composite vents were installed at the horne on 06/03/We have attached sale invoice H2054, installation invoice and the receipt of payment in full for your convenience We received a phone call from the homeowner on 06/12/ stating the home was stillnot meeting their air flow expectations on the east side of the home An appointment was set for 6/13/where we discovered the home contained a layer of debris in the duct work and was in need of a duct modification We also discovered the homeowner was running the unit during construction in the homeWith these findings, our technician recommended a duct cleaning in addition to adding a second return air ductAgain, the homeowner declined our recommendationsWe have attached invoice [redacted] for your convenience in addition to a photo of the documented "dirty ducts"Our technician also took photos and advised the homeowner of dirty evaporative and condenser coils (these photos have also been provided for convenience)As a no charge courtesy, our technician cleaned the evaporative coil for the customer We received a phone call from the homeowner on 06/18/at 10:42a.mstating they are still not seeing any improvements in their air flow expectationsAn appointment was set for our Installation Manager, ***, on 06/19/On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct workWe again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the systemThe homeowner accepted the work advised by ***We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience We received a phone call from the homeowner on 07/02/stating they are still not seeing any improvements in their air flow expectationsUpon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- unitThe homeowner declined the TXV repairDuring this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeownerWe have attached invoice [redacted] for your convenience We left a message for the homeowner on 07/23/to see if the homeowner still needed services but to date, have received no return response The homeowner's initial complaint has always been of an air flow nature, never a mechanical natureFrom inception and during the entire course of work in her home her unit was operating and maintaining temperature We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issueThe latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the homeIt is impossible to pinpoint when the TXV started to fail In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlementOur company addressed all of the homeowner's concerns related to air flowThe homeowner continuously declined our recommendationsWe do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the homeIt is guaranteed that our work performed emphatically improved her air flowThe now partial TXV problem may be where the homeowner is confusedThe fact that the unit isn't properly cooling now seems to be the issue, not the airflowIn addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeownerThe request for refund for work completed is not warranted We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I finally agreed to the $ Cancelation feeWhich the total refund should have been $ When I recieved my refund check it was in the amount of $They shorted me $I never agreed to thatWhen I spoke with [redacted] ***n regarding this she said too bad and it didnt matter that the conversation I had with her employee [redacted] stating was the cancellation feeI have attached the following emailsThe amount owed is $ Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I would like to address the several statements in the response from Precision Air & Heating.
1. “The concerns of her call related to a built home with a Trane unit not meeting her air flow expectations on the east side only.”
a. The concerns of our call on 5/30/2014 was that it was not cool in the east side of our house, not that we knew there was an airflow issueWe wanted to know why it was not cooling on the east side of the houseWe wanted a thorough inspection that would resolve the issue (mechanical or otherwise)
“Mrs*** also noted concern that the duct work needed to be looked at because of the room addition to the home.”
a. We did not mention any concern of the duct workThis statement is completely because the addition is on the west side of the house and cools perfectly fine
b. We would not know that there was something wrong with the ductwork
“The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of degrees.”
a. If our house had an indoor temperature of degrees there wouldn’t be a reason for us to call you.
b. We repeatedly called because our house was reaching degrees.
4. “Our Field Supervisor, ***, contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home.”
a. Their technician *** who came to our home told us that there was not enough room to add a radiant barrier and that the insulation was adequateHe also assured us that the vents would help cool the east side room, which it did notHence our many calls after the vents were installed
b. It is obvious that although he checked our AC unit, he did not thoroughly inspect itInstead, we were charged for his inspection and he sold us on work that was unnecessaryIt was later discovered that the AC unit itself was the main issue which was pointed out by one of their own technicians after all the air flow recommended work had been completed and paid for
5. “The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature.”
a. Our initial concern was that that our house was not cool and it was your “expert” recommendations that airflow was the issueAfter having done all your airflow recommended work we did not get any results
b. If our complaint was never mechanical in nature, then why were we asked to clean the condenser and evaporative coil along with the airflow fixes? We paid for both mechanical and airflow recommended work
To be honest, I would not be making this complaint had my temperature gone down even 1 degree from degrees to degreesBut it did notI paid close to three thousand dollars with nothing to show for it besides ugly looking vents on my roofNot to mention I have had rain leaks in my house since those vents were installed, the return was not placed where we requested, etcAt this point I don’t want anyone else to come out for the 7th, 8th, or 9th timeI’m sure any reasonable person could understand whyI would just like a refund on the unnecessary work that did not produce any results (vents, duct modification, return)
In terms of the airflow work, the only noticeable difference was the scoop that *** installedIf you would like to charge me what the scoop would have cost from my requested settlement amount, I would be fine with that
If this settlement is not accepted by Precision Air & Heating, I would like to request that this complaint be publicly posted on the Revdex.com web site
Regards,
*** ***
Our company received notification on 9/15/that this complaint was closed as resolvedSubsequently we sent emails addressing the fact the Revdex.com entertained this complaint since it's of a financial natureWe have yet to receive a response to our communicationsHowever, to ensure we stay within ?Revdex.com guidelines, we are still submitting a rebuttal within your desired deadlineOur rebuttle is as below
It is clear Ms***'s representations of her complaint are erroneous in nature and not factualWe deny her statement regarding an agreed cancellation amount of $Please refer to the attached quote where Ms***s acknowledges with her initials that she is aware of the non-refundable fee.
Precision Air & Heating, Incstands firm as in our initial response regarding this complaintAlthough law does not require it, our company permits customers to cancel installation contracts unilaterallyHowever, for instances such as this, a standard cancellation fee is charged to compensate for its services, fabrication of materials, etcon September 2, 2014, our company refunded all of Ms***'s deposit except for the cancellation fee.
We have complied with all regulations (both Federal and State) in addition to adhering to the contract with Ms***sWe are supplying all of our initial evidence in this complaintHer cut and paste emails with reference of bogus nominal figures and statements should be negated from this complaintThe contract should be that factor upheld (as it would be in court of law)
This is our final request and attempt for this complaint to be dismissed immediately and abolished from consumer and contractor recordsThis specific case will be turned over to legal counsel for an immediate and accurate resolve from the Revdex.com should our requests continue to be unanswered.
Regards,
*** ***
Precision Air & Heating, Inc., respectfully responds to the above referenced complaint filed by *** ***
The homeowner called Precision Air & Heating, Incand asked for a quoteOur worker went to her house, gave the quote and received a check for one-half the price ($7514.27) for
the contractThe contract was approved and signed on August 22ndThe homeowner set up an installation date arid we proceeded with the contractOn August 27, the homeowner emailed a notice for a full refund of her deposit for cancellation of her unit installationSubsequent emails from the homeowner also cite various federal statutes related to cancellation and the email dated August 28th at 4:28pm clearly states a cancellation of contract
The homeowner's complaint involves non-related, contractor (s) quote(s) for demo work and roof patchingThis has no involvement with the proposal agreed upon and sighed on 08/22/Precision Air & Heating, Incdid not contract for this additional work; the homeowner did
Lastly, the homeowner indicated by her initials on our proposal that she understood there would be a 20% non-refundable amount for all scheduled workThis amount is a representation of necessary custom materials ordered in relation this specific contract and additional expenses incurred for her installation
The complaint of our business being deceptive in our practice is completely off base*** *** ** *** *** as well as *** *** *** *** is not applicable
Ultimately, this complaint is of a financial matter which is outside of the scope of the Revdex.comWe ask that this complaint be dropped immediately and abolished from the consumer and contractor records
Sincerely,
*** ***
8/29/- We were contacted by the homeowner for a diagnostic callAt the time of service, the customer opted to purchase an agreement on two (2) units over a three (3) year period for the amount of $On this date, the customer also received the benefits of the agreementThe homeowner received a "no charge" service call and discounts for services providedWe have provided invoice *** for you in addition to the terms & conditions of the agreement
05/15/- We were contacted by the homeowner for a diagnostic callThe homeowner was not charged for a service callThe homeowner was charged a discounted rate for getting the unit operational We have provided invoice *** for your
05/21/- We provided annual maintenance under the customer's; contract to inspect two (2) systems in accordance with the agreement holder terms and conditionsWe have provided the terms & conditions for you in addition to our invoice ***this is the homeowner's maih issue in this complaintThis visit represents (1) of her annual maintenance inspections previously paid for under invoice ***
06/19/The homeowner contacted our office to see what is covered by her agreementWe informed her of the benefits of being an agreement holder The homeowner then requested cancellation of her agreementShe was under the impression the complete tuwas included as her annual inspectionWe informed the customer an inspection and a tuare two separate thingsShe stated her agreement does not cover maintenance and stated we had " advertising"We have already provided the Revdex.com with our "on Hold" message which the homeowner references
Again, we spoke with the homeowner and clarified the difference between a tuand an inspection and addressed the request to cancel the agreementThe homeowner's request to cancel the agreement was not honored as the homeowner had already received over $in benefits of holding an agreement which included free service calls, inclusions and discounted pricing
To answer the homeowner's additional qusetions in this complaint, the charge of the $referenced was for the purchase of the Agreement on two (2) AC systemsSecondly, the homeowner was NOT charged for a service callClearly, our invoice *** shows the homeowner was NOT charged a fee
Lastly, the homeowner's complaint now turns from an Advertising complaint to one of a financial natureBoth of these claims are clearly erroneous and the documentation and recordings are evident of such,
Dishonest, Precision Air & Heating, Incis notWe hope this post-graduate will take a second look at the facts and come to a clear reality that we have provided and followed through with what was advertised, communicated and documented to herWe have already tried to communicate with the homeowner but her perception is still clouded
It is my hopes that Precision Air & Heating, Incdoes not have to spend a third time addressing a complaint of this nature
Sincerely,
*** ** ***
Owner
Precision Air & Heating, Inc. respectfully responds to the above reference complaint for [redacted].
Mrs. [redacted]' complaint is found to be erroneous in nature. She has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our company. Her reference to...
the "ON HOLD" message is additionally false. We have provided a copy of our ON HOLD message recording for your convenience.
Secondly, she has reached out to our company twice since August 2013 for AC service/diagnostic related issues, not preventative maintenance. Both times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issues. The last time our company has serviced Mrs. [redacted] was on 05/21/2014. This visit was to perform her annual agreement visit as per her contract. She was not charged or this visit.
In summary, Precision Air & Heating, Inc. has not falsified any advertisement as Mrs. [redacted] states. Additionally, Precision Air & Heating, Inc. has fulfilled all terms and conditions of Mrs. [redacted] agreement.
We deny the desired settlement Mrs. [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I finally agreed to the $ 280.00 Cancelation fee. Which the total refund should have been $ 7234.27. When I recieved my refund check it was in the amount of $4673.07. They shorted me $2561.20. I never agreed to that. When I spoke with [redacted]n regarding this she said too bad and it didnt matter that the conversation I had with her employee [redacted] stating 280.00 was the cancellation fee. I have attached the following emails. The amount owed is $2561.20.
Regards,
[redacted]
We were first contacted by Mrs. [redacted] on 5/30/2014 to access her home Heating, Ventilation and Air Conditioning concerns. The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only. We were informed this property had a...
recent room addition and this was the first Arizona Summer in the home. Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home. The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of 79 degrees. We have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older home. Adding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiency. The homeowner made that decision that she would like information on this as well. Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home. The homeowner declined our recommendation on adding a return air duct for $1500 as well as insulation to achieve proper R-valves. The composite vents were installed at the horne on 06/03/2014. We have attached sale invoice H2054, installation invoice 296808 and the receipt of payment in full for your convenience.
We received a phone call from the homeowner on 06/12/2014 stating the home was still. not meeting their air flow expectations on the east side of the home. An appointment was set for 6/13/2014 where we discovered the home contained a layer of debris in the duct work and was in need of a duct modification. We also discovered the homeowner was running the unit during construction in the home. With these findings, our technician recommended a duct cleaning in addition to adding a second return air duct. Again, the homeowner declined our . recommendations. We have attached invoice [redacted] for your convenience in addition to a photo of the documented "dirty ducts". Our technician also took photos and advised the homeowner of dirty evaporative and condenser coils (these photos have also been provided for convenience). As a no charge courtesy, our technician cleaned the evaporative coil for the customer.
We received a phone call from the homeowner on 06/18/2014 at 10:42a.m. stating they are still not seeing any improvements in their air flow expectations. An appointment was set for our Installation Manager, [redacted], on 06/19/2014. On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct work. We again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the system. The homeowner accepted the work advised by [redacted]. We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience.
We received a phone call from the homeowner on 07/02/2014 stating they are still not seeing any improvements in their air flow expectations. Upon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- 22 unit. The homeowner declined the TXV repair. During this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeowner. We have attached invoice [redacted] for your convenience.
We left a message for the homeowner on 07/23/2014 to see if the homeowner still needed services but to date, have received no return response.
The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature. From inception and during the entire course of work in her home her unit was operating and maintaining temperature. We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issue. The latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the home. It is impossible to pinpoint when the TXV started to fail.
In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlement. Our company addressed all of the homeowner's concerns related to air flow. The homeowner continuously declined our recommendations. We do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the home. It is guaranteed that our work performed emphatically improved her air flow. The now partial TXV problem may be where the homeowner is confused. The fact that the unit isn't properly cooling now seems to be the issue, not the airflow. In addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeowner. The request for refund for work completed is not warranted.
We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records.
The homeowner called Precision Air & Heating. At the time of this phone call the homeowner states the AC system was cooling to 79 degrees and holding temperature. The homeowner divulged they underwent a recent room addition to the West side of the home and now feels the East side is not receiving enough air flow. The homeowner was set up with a No Charge estimate to address the airflow concern and discuss Home Performance additions. The initial quote was given and the customer opted to proceed with the quote. The customer does not hold an Agreement with our company and would have been charged a $59.95 diagnostic fee if service was requested for a mechanical issue. This was not the case. The homeowner was never charged this fee throughout our course of tending to the airflow issues because the AC system was maintaining temperature and operating properly. A service technician was also never sent out to the customer's home. Another indication the customer requested an airflow quote/bid.
Upon inspections, we found insufficient airflow to include kinked ductwork and undersized ductwork to the front of the house, office and dining room, and dirty ductwork and coils. All of which are indicative of airflow issues. We also recommended adding attic vents and increasing insulation levels to help with attic heat load.
Again, the homeowner has a clouded perception that our work performed has not helped with the airflow issues because they developed a mechanical issue in the latter. It's conceivable for us .to understand why the homeowner thinks our work did not help with the airflow issue because a failure in the system developed in the unit. Hence, the homeowner did not experience improved airflow distribution because of this failure. This latter failure is impossible to pinpoint time of failure. Secondly, our work performed would not have caused an increase in the inside temperature of the home. The homeowner states the temperature increased to 86 degrees but we did not experience this change in temperature while correcting airflow issues within the home. In this scenario, the customer is picking and choosing what they feel helped with the airflow issue. The homeowner does not hold the certification in the HVAC field to come to this conclusion. And, in this instance, the one item the homeowner feels did help with the airflow happens to be one of the items (the scoop) that was provided to him at no charge.
To summarize, we addressed and proceeded to contract with the customer as proposed and accepted. We continued to address the customer concerns within a timely manner. We addressed and communicated with the homeowner on all findings related to the airflow concern. The customer's perception that the work performed has not improved airflow is off base. The customer's request for a full refund (with exception of paying for a scoop) is not warranted and unrealistic. The latter failure of TXV was unforeseen and not related or caused by any of our work performed. The homeowner declined to have us service their mechanical failure.
The homeowners desired settlement is not warranted. Work performed did enhance the airflow in the home. We do not accept the desired settlement.
Sincerely,
[redacted]
Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is unfortunate that this company has decided to be dishonest. The "on hold" message was directly taken from the one of the many times I was on hold waiting for [redacted]. It was EXACTLY what they were advertising. Additionally - On May 15th 2014 as I previously stated - the ONLY thing that was done by Precision in response to my call was to determine why my air would not turn on. [redacted] determined that the air handler was left unplugged by our construction team. [redacted] plugged it in AND I PAID A $75.00 service call without hesitation check # [redacted]. ( is that something that was supposed to be covered by my "contract"?)
Our main ISUUE at hand is the following appointment approximately 2 weeks later that should have been the maintenance that I had previously paid for in their " service and maintenance contract".
On May 21, 2014 when [redacted] arrived and inspected my 2 units I was told ( all of the previously listed issues in original complaint ) that my units needed $1055.00 of service / maintenance. They were not broken and they were not NOT running or cooling. They needed yearly cleaning and Freon update etc. ( an optional smart switch for flooding was $408 of this quote). WHAT DID I PAY $742.00? for ??? that is my question ????? All they can say is 20% off some product you may need, no fee for service calls - HOWEVER I did get charged and I did pay. This is not right and I am a post graduate educated person and I will not be taken advantage of. If I need to pursue this further - I will. I would ask for your assistance in doing so.
Regards,
[redacted]