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Fitness Less

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Fitness Less Reviews (1)

I joined Fitness Less because I felt like it was a trustworthy and caring gymI used my free personal sessions and enjoyed them, so I signed a contract to have a personal trainer once a week, for a yearThe first sessions were good, and I received my personal trainingThe next session, I was told to come to CrossFitSo I went and my trainer told me that I would not be charged for that session because it was not personalSo then sessions later, I am still going to CrossFit, and haven't received a personal training session since my first sessionsI thought it was wrong that my trainer had charged me for personal training, even though he knew I was going to CrossFit once a week, and not receiving personal trainingSo, the next time I went to work out I went to talk to the general manager, but he wasn't inI instead talked to someone else (TC was his name I believe), who seemed very apologetic and understanding of my situationHe agreed that it was wrong and that he would talk to the general manager and have it resolvedSo, the next time I went in for my session, my personal trainer actually had me go to the gym, and gave me my personal sessionSo, he only gave me my personal session because I said something about what he was doingHad I not brought it up, who knows how long this would have gone on forWas he just hoping I was dumb enough to pay dollars on top of my monthly fee of dollars, for something that was not what I signed up for? Yeah, pretty sure that's what he was doingAnyways, I have received personal sessions, went to CrossFit times, and have been charged for personal sessionsThe general manager offered to give me a different trainer and to give me some extra sessions, oh the ones I paid for already?? He was not sympathetic of my situation at all, and seemed to have an attitudeHe seemed offended that I had a problem with my trainer, and basically was calling me a liarSorry, but I am your client, and you should be doing whatever it takes to make me happy, not upset me and offend me by making me feel wrong for complaining about this problemI do not want personal training sessions through this gym any longer, which I told the general manager, but he insisted that he cannot cancelWell, I no longer trust the trainers or the gym to be honest, so I do not want a personal trainer anymoreI understand my monthly gym fee of dollars is different than my dollar personal training session, and that I will have to pay for that stillBut, I will not pay for a personal trainer any more, and he should have cancelled it instead of trying to get me with another trainerI would like my money back for the sessions I did not receive (of them at dollars each), and for my personal training contract to be cancelled (neither of which the general manager did)Also, I noticed that I used a pin when I went to my sessions (the first times)And I did not use one when he had my going to CrossFit, so I assume the pin is to verify that I was there and received my sessionIf that is the case, I would recommend looking into my account and seeing that I did not type in a pin for sessions in a rowIt's disappointing that I had this experience with the gym, I really did like itThey have a daycare for my children, which is great, but I refuse to be taken advantage of, and not get what I am paying forIf he did this to me, he is probably doing it to many other people I hope I can get a response from someone higher up than the general manager, this is the only way I seen to contact someone above him Thanks Savanna J I can be contacted at [redacted] or [redacted]

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