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Fitness Optimist Co.

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Fitness Optimist Co. Reviews (1)

Review: I signed a 6 month contract for personal training. With 1.5 months left on that contract, I herniated 4 discs in my back. The doctor told me I could not train while on the rest period, which extended for 6-8 weeks. This meant I was medically not allowed to work with my personal trainer for the last 2 weeks of January & all of February. At first, my trainer indicated I'd be able to make up those sessions, but I was later told by the business owner's assistant that is only allowed within 30 days of the missed session. Because it was more than 30 days, I was denied make-up sessions. The owner also refused to refund the $320 paid for February (I didn't ask for Jan because they held my session time & I felt that'd be unfair). Signing a contract implies that one will receive a service for a fee. If a business refuses to provide that service based on their policies, the fee should be refunded. Signing a contract does NOT mean I pay $320 and no service is rendered. I have twice requested that the money I paid for February's personal training sessions be returned (March & April of 2013). To this date, no refund has been made.Desired Settlement: I am not requesting any money be returned for the missed January sessions since my session time remained reserved. I do want the full amount of $320 paid for February refunded because the session time was released at the end of January - no services were provided; make-up sessions were refused per company 30-day policy. Therefore, if the company is unwilling to provide the service they need to refund the money paid for that service.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Fitness Optimist Co., LLC regarding complaint ID [redacted].

Regards,

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Description: Personal Trainers

Address: 14300 Cherry Lance Court #101, Laurel, Maryland, United States, 20707

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