Fitness Repair Parts

This customer was sent an email on 03/30/17 advising that this part was shipping.  According to the [redacted] website, it does show that the package was delivered on 04/04/17.  [redacted] tracking# [redacted].  Customer never contacted or informed us nor [redacted] that this package was not delivered.  Therefore, we do show that this customer received this part, that he filed the charge back and has received his money back for this part he received.  We will allow the collection agency to collect on our behalf as per the warranty and return policy. The warranty and return policy that the customer agreed to before the end of checkout can be found here:https://www.fitnessrepairparts.com/return_policy.php Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year.

Complaint: [redacted]
I am rejecting this response because: First off I was told by that they would not need the part returned that I should just hold on to in case FedEx wanted to see it. Second the shipping label arrived on 2/22/17 I was confused and contacted them because I did think they wanted me to pay shipping, They did respond that it was prepaid that I just had to get it to FedEx. We called FedEx that day and they were going to pick it up on 2/23/17 but because of road closers because of weather they were not able to make the pickup till 2/24/17, Than on 2/28/17 they sent me a reply that they would be shipping me a replacement part I received an e-mail on 3/1/17 that it had shipped.
Now today the replacement part arrived and it was also BROKEN when I opened the package. I have sent them a message asking for another return label and ask for a full refund as I know longer am willing to do business with them. I am still waiting for them to reply.
Sincerely,
[redacted]

Thank you for contacting us about this issue. We appreciate feedback, it helps us insure that we provide quality customer support to the hundreds of thousands of customers that we serve every year. After examining the issue in detail, we have the following additional information and response to...

provide.This customer placed on order on 08/12/16 for a display console, this shipped from our office on 08/15/16 via FedEx Ground tracking number [redacted].  When the order shipped, the customer was sent an email, advising that the order had shipped, a PDF copy of the invoice and complete FedEx tracking information.  Per FedEx tracking information, this order was delivered to the customer on 08/16/16 at 2:25pm.  Customer contacted us on 08/29/16 by chat, almost two weeks later, to notify us that he did not receive his package.  At that time, we contacted FedEx and spoke with Amy and began a trace, Case# [redacted], we stayed in contact with FedEx and learned on 09/14/16, that the trace had came back with no results and they advised us to start a Loss Claim #[redacted].  The customer was notified on 09/14/16 of our efforts with FedEx, the customer decided at this time, he just wanted to cancel the order and just wanted his money back.  We advised the part had already been delivered and a cancellation was not possible and that the loss claim had been filed with FedEx.  The customer stated he no longer needed the part and just wanted the money back.  We explained to the customer, we were unable to do a refund on this part and were awaiting determination from FedEx on how they were going to proceed.  On 09/19/16, FedEx sent us notification, that they were denying the claim.  The customer was notified at this time, that FedEx was not going to pay the claim and at that point there was nothing further we can do.  Advise the customer he may want to contact FedEx as they denied the claim.  We did also provide the customer with all claim numbers and contact numbers for FedEx.  We did ship the part the customer wanted and it was delivered. We are an organization that believes strongly in integrity and honesty. We have tried everything in our power to assist this customer, however, FedEx made the final decision. Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences. I've reviewed the transaction in question with this customer, as well as the recorded phone conversations. This customer first placed an order with us on 12/27/15 the part arrived to him and he contacted us on 12/31/15 stating the corners and sides were damaged.  We sent a return label and received the deck back in house on 01/14/15 and shipped a new one the next day.  The customer again contacted us on 02/04/16, stating again that there was damage to the deck, we again requested pictures of the damage and packaging, at this time, because of the cost of shipping the deck back again, we did not send a label or require the customer to return the second deck.  We did advise the customer at this time, per the pictures, this deck simply had cosmetic damage on the surface, that he could keep this deck and we would provide another deck, however, no other claims could be created on this deck.  We shipped the new deck on 02/05/16, the customer again contacted us on 02/18/16 stating that again it was damaged and he just wanted a full refund.  We again requested pictures, which only show a rip in the corner of the box, the deck still completely wrapped and no apparent damage.  The customer spoke with the online support team manager on 02/19/16 the phone and by email and was informed, that as per previously stated another claim could not be made on this deck and also, that this deck was not damaged and that the integrity of the deck was not harmed. He then stated that he would just take a refund less the restocking fee and he would just send one back to us.  He was notified that return authorizations could only be issued 30 days after the original receive date on the original order as per the warranty and return policy. For your convenience, the policy can be found at the following link: https://[redacted]/return_policy.php We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout.   Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences.   Customer did place the order online on 07/19/17. We did properly fill the order and ship the part that was on their order on 07/21/17, it was delivered by UPS on 07/27/17. Customer contacted us on 07/31/17 and stated that there was a piece of metal across the inside of the screw holes, so a screw could not be inserted to install.  As with all defective returns, we did request pictures of the model and serial numbers from the machine.  We did receive those on 08/01/17 and we instructed the customer to return the items per the warranty and return policy agreed to at the end of checkout.   Customer returned part and it was received in house on 08/08/17, customer contacted us to make sure the part was received, determine how long it would take to get a new part and stated she was unhappy because she had to pay the shipping fees to get the part back to us.  We advised her that return shipping was the customers’ responsibility as part of the warranty and return policy and please allow up to 30 days for the completion of the RA process.  Customer contacted us again on 08/22/17 to get the status of the returned part, we advised her again it could take up to 30 days.    On 08/28/17, our warehouse inspected the part and determined this part was not defective, but the piece of metal behind the screw is actually a safe guard so that a screw that is too long is not entered into the motor which would cause internal damage.  I did attempt to contact the customer by phone at [redacted], which was the number she entered when the order was placed.  I left a detailed message regarding the findings of the defective investigation.  Also, I advised customer we will hold the part in house for 7 days until 09/04/17 awaiting a return label if she wanted this part back or this will be a normal refund and all restocking fees will apply. If we do not hear from the customer on how to proceed, before 09/04/17, this will switch to a normal RA and all applicable fees would apply.  Because we did not get any response from the customer on 09/04/17, we attempted to contact the customer again and left another voicemail.  On 09/05/17, we did inform my warehouse to treat this as a normal refund.   Customer left a voicemail message for us on 09/08/17 to check status on this refund.  We returned her call and she stated she never received a call and was waiting on a replacement part.  We reviewed the phone number we left the message on and it appears when the customer placed her order online, she input the incorrect number.  We advised customer of the above and she requested that we hold the part a little longer and she would send a return label to get the part back so her tech could install it.   While speaking with the customer she stated she would need to call us back.  Because the customer needed to go, we did send an email advising we would now hold this part in house until 09/14/17 awaiting a return label, if it was not received, then it would be a normal refund as stated above.   A few hours later on 09/08/17, a service tech named [redacted] left a voicemail message. We attempted to return his call but only got a voicemail and we did leave him a message.  On 09/11/17 we then received an email from [redacted], the manager of the service company this customer used.  She stated that the customer had contacted her, stating that the bolt holes were too big to grab and hold so that it could not be installed and the customer is stating we were stating this was not defective.  We answered the email to the manager and advised that on the original Return Authorization request, we were only informed of the metal piece behind the bolt hole and that we had spoken with the customer several times and had never been made aware of the discrepancies of the size of the holes themselves.  We did also contact [redacted] by phone to make sure everything was clear on what the issues were and that we had been in contact with the customer regarding this.  On 09/12/17, the Technician [redacted] called explained this situation and stated he was getting a different side of the story, he will contact the customer regarding this. He has advised her that she just needed larger bolts to make this work, but customer did not want to modify her machine.  He advised her it would not be a modification of the machine, but just a wider screw into the motor.   The customer contacted us twice on 09/19/17, and requested to speak with a manager, whom was in a meeting, but refused to leave a message.  We did contact the customer on 09/20/17 and customer advised she did not want the part back, we advised we would proceed and process the refund, which would be less the 20% restocking and 30% electronics inspection fees.  Part price was $242.30, so the refund would be $121.15 and would be credited back to her account within 30 days.  The delay in the refund is because we were attempting, as the customer requested, to hold the part so she could get a return label to get it back as it was not defective.  Credit was issued back to the customers’ card as promised in the amount of $121.15 on 09/29/17.    We try to be as clear as possible about our return policy which states, "All returns are subject to a 20% restocking fee and 30% electronics inspection fees."  Because this part was not defective. This return policy is located here: https://www.fitnessrepairparts.com/return_policy.php   and it is also repeated again during the checkout process, at which point the customer must acknowledge that they have read and agreed to the policy.   We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front about our return policy as possible with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout.   Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences. I've reviewed the transaction in question with this customer and have come to the following conclusion. The manufacturers provide only a short 15 day warranty on electronic parts, and because these are OEM parts we are not able to extend a warranty beyond what the manufacturer provides. We try to be as clear as possible about this by documenting it on our return policy. This return policy is located here: http://www.[redacted].com/return policy.php and it is also repeated again during the checkout process, at which point the customer must acknowledge that they have read and agreed to the policy. This order was placed on 10/11/16 and delivered on 10/15/16, this customer did not contact us until 03/03/17 stating that they were requesting a refund.  We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front about our return policy as possible with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout. Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences. After examining the issue in detail, we here is the information I have discovered. As the customer suggested, they did contact us regarding an issue with one of the controller, they stated that the part they received was defective.  For any defective return, we need a picture of the model and serial number of the unit to insure the part is being installed on the correct machine, it is the customers responsibility to ship the part back to us and once the part is received, we will send out a no cost replacement part.  The customer did send the needed pictures, but then he decided he would just like a full refund.  As per the warranty and return policy that customer must agree to before the end of check out and also that is printed on the back of their invoice, “We replace defective parts; we do not provide full refunds for defective parts. If you wish to RETURN a defective part rather than have the part replaced the refund is subject to both restocking and electronics inspection/testing fees.” This customer informed us he wants a refund and no longer wishes to have a replacement part, so this will be a normal refund and all applicable fees will apply.  We have received this part in the warehouse and the refund it being processed, the customer will see the adjusted refund less the fees back in their account within 30 days. Our return policy is located here: http://www.fitnessrepairparts.com/return policy.php. We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front about our return policy as possible with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout. Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences. We have searched this issue, customer ordered a WIFI set up card for his machine on 11/02/16, this part was out of stock and was ordered from our vendor.  The part shipped to him on 12/08/16.  The customer contacted us on 01/04/17 to advise that this was the incorrect card for this machine, at that time, we created a return authorization and requested pictures to send to our research team to investigate what the issue was.  The customer sent these pictures to us on 01/09/17 and they were forwarded to our research team.  Our vendor was contacted to investigate on their end as well.  We spoke with the customer on 01/17/17 to advise we were still working on this and were tracing down exactly what had happened and working to determine the correct card for his machine. Advised customer we would need at least another 24 hours and would try to give him a resolution by the end of the day on the 19th.  We had to actually go to the manufacture and they had to send to their engineers to find information because of the age of the machine.  We did receive resolve on 01/20/17 and at that time, the customer was contacted to advise, we would not be sending a return label for the part, that he did not need to return it and that a no cost replacement order had been created.  We had the correct part expedited from our vendor and shipped to the customer at no charge on 01/27/17.  The vendor had shipped us the incorrect part.   As per the warranty and return policy, when the customer asked for a refund, he was instructed that if he only wanted a refund, it would be less the 20% restocking fee. We try to be as clear as possible about our return policy which states, "All returns (except for defective parts) are subject to a 20% restocking fee." This return policy is located here: http://www[redacted]/return policy.php and it is also repeated again during the checkout process, at which point the customer must acknowledge that they have read and agreed to the policy. We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front about our return policy as possible with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout. Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences.   After having reviewed this order thoroughly, here is the information about this situation that we have gathered. This customer placed an order on 12/03/16, the part was not in stock and needed to be ordered from our vendor, which was on backorder.  It arrived to us and shipped out on 02/07/17.  The customer contacted us on 02/10/17 to advise us the part was received damaged.  At that time, we created a damage claim for this item and per policy, requested pictures of the damaged box, as well as, the damaged part be sent to us.  The customer sent these pictures to us on 02/16/17.  That same day, we sent a prepaid return label to this customer so the part could be sent back to us within 15 days.  The customer contacted us on 02/22/17 and stated that he received the label but was confused and thought he needed to pay shipping, the customer was advised to follow the instructions that came with the prepaid label to get the package back to us at no cost to him. The part did not arrive back to us until 02/28/17, which was after the 15 day grace period, but we did accept it.  By policy, it is possible that FedEx damage claims could take up to 30 days to process.  However, did not take as long and this no cost replacement part was shipped to the customer on 03/01/17.   We have done everything in our power to make amends, we have created a no cost replacement order for the customer and per FedEx tracking information, the replacement part was delivered to the customer today.    We are an organization that believes strongly in integrity and honesty. Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences.   I've reviewed the transaction in question with this customer, while I am not showing any orders for the dates the customer list in this complaint. It appears that in February and March, they did receive two damaged parts.  We have addressed this situation with our shipper and do and have apologized to this customer regarding this and the shipping damage that occurred while the parts were in the hands of [redacted].  Below I have included tracking information for all three shipments, the last one which the customer still has, was delivered on 04/04/17.  The customer then filled a chargeback on 06/12/17 and got his money back without sending us back the good part that he still has.  Now we're trying to collect on the part that he still has in his possession.   2017-02-07 - [redacted]: [redacted] First Controller sent ---Return label we sent for the first damage claim- 2017-02-16 [redacted]: [redacted] - [redacted] 2017-03-01 - [redacted]: 709602865060 Second Controller sent ---Return label we sent for the second damage claim 2017-03-13- [redacted]: 709602873687 - DC170012 2017-03-30 - [redacted]: 709602888289 Third controller sent If there are any further questions, please feel free to let me know. We are an organization that believes strongly in integrity and honesty. Once again, thank you for the opportunity to review customer feedback and learn from it.

Initial Business Response /* (1000, 7, 2015/06/14) */
Thanks for contacting us. After several unsuccessful attempts to ascertain at expected shipping date from our vendor, we have decided to refund the full price to the customer. We apologize to the customer for the wait, but unfortunately we were...

unable to provide the part that the customer originally ordered. The customer should see a full refund on their order shortly.

Thank you for contacting us about this issue. We appreciate feedback, it helps us insure that we provide quality customer support to the hundreds of thousands of customers that we serve every year.   After examining the issue in detail, as the customer suggested, we investigated the parts on...

our shelf and found that the part in question in our inventory was sent incorrectly.   If there is a problem, we are happy to correct it. We did send this customer a return label so this part could be sent back at our cost, we did receive this part back on 11/10/17. As per policy, we do advise all customers to allow a 30 day turn around on the replacement part to arrive, however, normally it does not take that long.  We did ship the no cost replacement to this customer on 11/27/17.  Tracking information does show this part has already been delivered to the customer.   We hope the customer contact us with additional information so that we can adequately resolve this issue for them.   Once again, thank you for the opportunity to review customer feedback and learn from it.

Contact Name and Title: [redacted] M/OST Manager
Contact Phone: XXX-XXX-XXXX ext [redacted]
Contact Email: [redacted]@fitness-plus.net
Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience...

for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their experience, we can always learn more from the few negative experiences.
I've reviewed the transaction in question with this customer and it appears that they mistakenly ordered the incorrect part. Per the parts diagram for the customer's machine, the part they ordered is key number 99. This is the Left Foot End Cap. https://www.fitnessrepairparts.com/diagram/3169 This part was not specified as being universal. Key number 91 shows as the right side, however, it is no longer available as an individual part and these are now sold as a set/pair, the left side will be listed as no longer available also, once the remaining stock is sold out. The customer is expected to order the correct part from the diagram for their machine. The name of the part has been changed to show left specifically. The diagram does show the pair of caps and the customer was supplied with the correct catalog number 6025007, for both end caps. Per the return policy that the customer agreed to, we do not do exchanges, refund shipping or offer full refunds, and the return shipping is the customer's responsibility. After the customer returns the parts, they will need to create a new order for the correct catalog number. The customer contacted us in a support ticket, but has not contacted us by phone to create a return authorization on this order as instructed in our email response. Additionally, due to our minimum order policy, were unable refund only that part. While an explanation of this policy is unlikely to appease this customer, an understanding of why it exists may be beneficial. There is a cost associated with processing every order, from credit card fees, man power to pick, pack, and ship, accounting for the inventory, etc. In order to keep our overhead at a minimum and prices cheaper for the majority of customers, we have a $25 minimum order policy. This insures that smaller orders do not create a cost burden that must be spread out to everyone else. We try to be as clear as possible about this policy by documenting it on our return policy which states, "Refunds for parts that put the remainder of an order below the $25 minimum order will be adjusted to meet that minimum requirement for the rest of the order. Minimum order fees are never refunded." If the customer would like to return both items, the refund less restocking fees will be returned to his account within 30 days of us receiving the part back in the warehouse. These parts have a 30 day warranty and return policy from the day delivered, which was 08/20/15. The customer will need to call our office to obtain a Return Authorization.
For you convenience, the return policy is located here: http://www.fitnessrepairparts.com/return policy.php and it is also repeated again during the checkout process, at which point the customer must acknowledge that they have read and agreed to the policy.
We are an organization that believes strongly in integrity and honesty. We try to be as honest and up front about our return policy as possible with the customer. On the reverse side, our desire for integrity requires that we adhere to our policies when items are returned. We will be honest to our policy in this instance as well. We hope that the customer's desire for integrity helps them see that we are simply abiding by the policy to which they agreed. We will review our current communication with the customer about the return policy during the checkout process and see if there is anything we can do further to make this policy clearer to customers as they checkout.
Once again, thank you for the opportunity to review customer feedback and learn from it.

Thank you for providing feedback on customer's experience with FitnessRepairParts.com. We value this feedback and an important element in crafting a better customer experience for the 50,000+ orders we ship every year. While the vast majority of our customers are satisfied or elated with their...

experience, we can always learn more from the few negative experiences.   After having reviewed this order thoroughly, here is the information about this situation that we have gathered. The customer placed this order on 10/16/16, the order was shipped from us on 10/18/16.  Customer contacted us on 10/24/16 and advised the deck did not work for their machine.  At that time, we did create a return authorization and request, as per the warranty and return policy agreed to before the end of check out, pictures of both the model and serial number of the machine and parts comparison pictures showing the differences in the parts were needed, so that we could send them to the research team. We advised this could take up to 3 business days once the photos were received.  On 10/25/16 the customer sent in an email ticket with a zip file of the pictures and directions on how they would like the part packaged for the return order.  We responded the same day and advised the customer we could not open the zipped file and requested they resubmit the pictures.  On 10/26/16, we received pictures of only the damaged box but not the pictures needed for the research team.  We again requested the correct pictures be sent to us.  On 11/01/16 we sent another request asking for the comparison pictures showing the measurements of the decks.   We finally received all the pictures we needed on 11/02/16 and began investigation.  We did contact the customer on 11/04/16 and advised by voicemail that we did get the information that was needed, and discovered this deck was incorrectly linked to their machine and we would send a return label for this item and they would receive a full refund for this order; however, we would be unable to send the label until the following week because our warehouse was closed for a move and inventory.  We also advised they would need to place an order for the correct deck but it was not in stock at that time. We issued a coupon for them to use for the purchase of their new deck.  The customer did place the order for the new deck on 11/11/16.   We did send this customer a return label for this deck on 11/10/16.  Customer did not use this label 11/22/16, it was delivered to us on 11/28/16 and it was receive in the warehouse and we began processing the full refund on 12/09/16.  Please note per the warrant and return policy, it could take up to 30 days for a refund after the part is received into our warehouse.   The customer contacted us on 11/17/16 to check ship status of the replacement order, we advised that we had placed an order with our vendor and as long as they had parts in stock, normally it takes 1-2 weeks for delivery, but occasionally it has taken longer.  We sent customer an update email on 11/26/16 to advise this part is on back order from our vendor.  Customer contacted us on 12/09/16 and was again informed that this part is on back order from our vendor and we do not have a release date at this time.  We also informed her that our purchasing follows up with our vendors to be sure parts arrive as quickly as possible.  Once a part reaches the back order status, we are unable of offer an exact ship date, but as soon as it arrives, we do send an email with a PDF copy of the invoice and tracking information.  Customer was upset because we had their money for so long, we did advise that we do not charge card for orders until parts are in a box and ready to ship, and we could cancel this order at any time for her if she so wished.  At this time we are still awaiting this part to arrive from our vendor. We are an organization that believes strongly in integrity and honesty. Once again, thank you for the opportunity to review customer feedback and learn from it.

Complaint: [redacted]
I am rejecting this response because: all they're doing is lying, they're being arrogant, their item code doesn't match what I got in the mail. All I'm saying is they didn't ship the correct pedal. They just . I ordered what they told me to order, after speaking to someone over the phone. Their records on what they shipped may be correct but they shipped me the wrong item. That's the bottom line.  [Attached] Two photos of the pedals. One side by side and the other little one on top of big one. Also a picture from my Owners Manual with the number of the pedal (which their customer service said to just put in). And lastly a pic of the packing list showing different numbers. 
Sincerely,
[redacted]