Fitness Showrooms Reviews (%countItem)
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Fitness Showrooms Rating
Description: FITNESS CENTERS
Address: 114 Smith St, Poughkeepsie, New York, United States, 12601-2718
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We ordered the equipment in mid July. They told it would be month due to COVID. We were understanding. They called us a few days later and told us they needed more time and would deliver it 8/17/2020. We were understanding. COVID has disrupted many lives much more than a machine. We moved our life around so we could have someone home on 8/17/2020. My wife got the day off. They called us the night of 8/16/2020 to tell us it would not arrive the next day. We have already paid and told it did not arrive in the inventory. I just looked on yelp and see that an elliptical was delivered to NJ on Saturday. It looks like an elliptical did arrive but since we were understanding they took advantage of us. I need this equipment for my health because my gym is closed. Every day matters. I am willing to give them the chance to make this right but they better be really generous since the lies and taking advantage of my goodwill really infuriates me.
customer was reading a review from another model elliptical and is now schedule again for a new date for shipment which was postponed from the vendor. We did not deliver the family's unit to anyone else and have given a gift certificate due to the delays of which all of our clients are facing. I also offered to refund client in full but they opted to wait for arrival of their model which we are appreciative of. We are very sorry for manufacturing delays across every brand and model but are now advising clients to expect postponements as freight is no longer accurate. We are working as fast as we can to serve an overwhelming amount of simultaneous clients. thank you for sharing your story as I hope for future clients clients to see my response and understand that this situation is occurring in the fitness industry before ordering and we did not have any notice that vendors could not meet our demands until mid July, prior, when manufacturing was closed since March through April, we were under the impression that supply would catch up and now we are in the process of changing our scheduling systems so as to be more informative. we have never had supply shortages in 27 years, other issues, yes but not supply.
Ordered exercise bike because of Covid for over $ 2000.
It arrived and the pedal fell off in front of the delivery people and it is unusable.
I tried to refuse delivery but they would not take it away.
I have called and written but the company does not respond and the sales manager hangs up the phone.
cycle was picked up on 8/*/20
client pursued chargeback and received conditional refund
chargeback will be answered with pick up info, to close the matter in clients favor
We had equipment delivered and installed the workers got black tar on the carpet going down the stairs. When asked about the tar they accused us the home owner of messing up the carpet. Also the worker changed his orange shoes. Switched shoes!!!! Then lied about it. The 2 guys took pictures of their shoes in my kitchen and repeatedly asked them to leave . They refused to leave. I said I was going to call the Police and they mocked me and challenged me to call them. Complete disaster!!!!!
Hello Ms., We have issued a refund equivalent to the delivery fee of $150 back to your credit card for the footprints. The crew should not have reacted to your footprint question as they did. We will be requiring these team members to review customer service procedures with their delivery manager next week and they have been reprimanded. Thank you for your business, we hope you can give us another chance in the future to impress you with a better attitude of our crew and we are deeply sorry for the unprofessional experience, it is not a reflection of the values of ownership and staff.
We purchased a Burn Fitness elliptical (Serial number E) from Fitness Showrooms in Norwalk, CT. After a year, a bolt on the end of the foot pedal broke. My husband called Burn Fitness directly, and they sent a replacement part. Then the bolt broke again a year later (Dec 2016). We tried to reach Burn Fitness directly multiple times, with no success.
Next, we contacted Fitness Showrooms, and they assured us that they could get the part from Burn Fitness and replace the part. They said we would need to pay a service call fee of $295 up front. That seemed shady, but we felt we had no other choice. (No one else in the area would repair a Burn Fitness machine.) The service repairman came out, looked at the machine (5 minutes), said he would order the part. Two days later, we received a call from the NYC office, saying that they couldn't get the part, but we could order a new machine from Fitness Showrooms, and the $295 service payment would be applied to the new machine. This feels like a huge scam, in order to get more money from us. And we would be stuck with another problematic machine.
We want the $295 service fee returned. They didn't fix the machine
Dear Client,
Full refund has been issued today, see attachment.
Our agent should have also offered refund with upgrade opportunity but was not experienced enough to understand the full situation- we do not encounter often the facts as I researched them.
Per our head technician, we tried to source the part through a competing vendor to Burn, BH North America who began to import the line of products from the asian factory that also made Burn but they redesigned the pedal.
We are sorry that we could not service youth this information or a repaired machine sooner, happy holidays.
Tell us why here...
I am writng in refrence to Gym Equipment we purchased from Fitness Showroom. We purchased several highend machines, which seem to break down often. Fitness Showroom would usually service the machines in a timely manner, but now they have dissolved their relationship with Landice, the Manufactuers of our equipment. Their business relationship is over and seems contentious, causing us to be at a lost for repairs. We have several machines that aren't working properly and one out of service for weeks, due to parts needed for repair. Fitness Showroom is unable to get parts from Landice and Landice will not send the parts to us, the customer. We have a service contract with Fitness Showroom and they want us to somehow get the parts from Landice, in order for the repair. With their business relationship dissolved and contentious, repair shoud not fall on us, the customer. We need Fitness Showroom to do what we contracted them to do. Meanwhille we have a Eliptimill machine that needs repair. Fitness SHowroom has offered us another brand machine for thousands of dollars and said they would discard the Landice machine that they remove from us. They have been giving us the run around and we really don't know which company caused the contention.
I wanted to respond to this request with part A: the service history of the two locations and Part B: our case answer
please see part A: service history, taken directly form our point of sale system via copy and paste. Records entered by multiple case managers in our head office:
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Part B:
Please see the record of dutiful service, 39 service calls within two years at two buildings at no charge. some of the equipment was not purchased from us and we included in the free plan wit purchase. This is a remarkable offering Fitness Showrooms has provide for the long term business of our client which has now been disturbed by Landice change of sales plan.
Please be advised our dealership was terminated with Landice Fitness due to a nationwide distribution change which probably was not fully thought through by Landice. This affected the entire nation of dealers so in no way was it a reflection of our sales or service of the brand. We were fully pre-paid and were an outstanding sales outlet for the brand. We did not encourage nor make the decision to be terminated from selling their products, however, we could not continue to allow them to bill our service department for the warranty parts to produce the service calls. Although they do not assess the part cost fees to the end user- they assess the fees to the dealer in lieu of return of the defective part. It is thousands of dollars per month in tracking parts and bills. It is a dedicated employee on our side. It is completely unsustainable unless you are their dealer. Landice does this in the hopes of collecting part costs from dealers for their "part guarantee" which is really bait and switch and been going on for years. They are really billing the dealer for their guarantee so the dealer is maintaining the warranty cost. We cannot allow it to continue in lieu of their decision. We certainly would not look to disturb our clients with changes to their fitness room service.
Unfortunately the above matters very little to our clients and they want what they purchased. Luckily, as with all clients we notify our policies with a signed sales agreement and delivery report. In our terms and conditioned it is outlined that we are not responsible for parts. Policies are also posted at all stores counters. We cannot guarantee parts for a simple reason: WE DO NOT MAKE THEM. WE DO NOT MAKE FITNESS EQUIPMENT-we sell it and service it only and subject to changes.
We are a dealer of brands and in this industry brands and their warranties are constantly in flux. Parts are from the manufacturer and the manufacturer only.
Landice can decide to ship parts to our clients and we will complete any labor calls based on any guarantee we have provided them on labor but the part unavailability and their change of course at Landice supersedes our labor ability. We tell you this when you buy and make you sign it, see 2 pages of attachments. These are signed and posted at all stores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank You Revdex.com for expediting our complaint with Fitness Showroom. After reading their defense to our complaint, I find that their response actually helps our complaint. They showed all of the service calls and maintainance provided under the contract. However the many service calls were necessary due to the breakdown of Landice's equipment. at this time we are still having issues with their equipment. Fitness Showroom showed a copy of the Service and Delivery agreement, but failed to send page 2 of that document. Fitness Showroom also said that "We" the clients, can contact Landice and have them send us the necessary parts for repair, however after speaking to Landice, their policy is they "Do not send parts to the customers". Fitness Showroom is also unable to obtain these parts, due to the contention of their broken relationships. Landice blames Fitness Showroom for the contention and Fitness Showroom blames Landice. In the meantime our 2 year old machines are breaking down and the best Fitness Showroom can offer us it to purchase new equipment from them, under a different brand. Fitness Showroom suggested that we find a way to get the parts and they would repair the equipment. We should not have to find a way to get our equipment repaired, when we are under warrenty, this matter is really hurting us greatly. We are NYC Bus Operators, who need to exercise and move our legs as much as possible to prevent sickness, disease and injury, it is also one of the top 10 most stressful jobs. We are planning our Open House and Registration in January 0f 2018, when most people make their get healthy resolutions. We have about 50 new Operators who will be on this job for about 30 years and we want them healthy. I realize that we will continue to run into this problem in the future, if we have parts and equipment issues. Fitness Showroom should find the solution not us. They should find a way to get what they need to repair their custormers equipment, from Landice not us. This matter is crucial, because as shown by the service repair visits to our facility, it is clear that the Equipment is inferior and will only present more issures, while under warrenty and contract. We are about trying to get healthy and this is hindering the Get Healthy work we are doing at our Depot
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is getting nowhere. I mentioned previously, that we are unable to get the parts from Landice, as a customer, yet you continue to suggest we get the parts somehow. Also to use the gym at our depot, you must join the gym and become a member. Many of our members use the gym on their lunch break and are not overusing the machines. Really the same way you suggest we somehow obtain the parts on our own, why don't you all get the parts also. This needs to be resolved, enough of the going back and forth, really and please stop suggesting we purchase any equipment from your company if we are having these issues.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Nothing further to add to answer.