Fitness System - Land Park

Our monthly dues for membership are $and include access to the club for the calendar monthAll of our billing takes place on the first of the monthIf a person signs up in the middle of the month, we will often charge a lesser amount or give the customer the remainder of the month for freeHowever, we do not pro-rate our dues in any way Once a customer pays for the membership at an agreed upon price, they are paying for access to the club, regardless of how much they use or do not use our facility Much like a cell phone or cable bill, the membership of health clubs is charged for access to the product, not for the amount used We never have advertised instant cancellationsMr [redacted] was charged on the 1st of July in accordance with our day written cancellation policy because his cancel form with filled out on the 15th of JuneHe is still valid until the end of July because this is his final month.All members agree to a day notice written cancellation upon signing up for the gymIt is clearly stated in the membership agreement that final draft may be due if a billing cycle lies within that days Nearly all clubs do this to avoid members coming in the day before their bills are due and demanding cancellation We do not have any hidden, annual or last month fees like most health clubs do, however, we do ask our members to respect the day written cancellation policy and acknowledge the fact a final draft may be due- thus terminating their membership.In any case, Mr [redacted] account has been cancelled.He still has access to his final month (July 2015)There will be no further drafts because he has already honored the day notice cancellation policy and he has already finished his final draft He will not be charged in August as he statedWe aim to please all our customers, so if Mr [redacted] would ever return or has any family or friends, Fitness System will gladly offer month free upon his return or for any friend who wishes to use the club as our way of making this right in his mind(Please find his original membership agreement and cancellation request receipt attached clearly stating our policies.)

Our monthly dues for membership are $39.00 and include access to the club for the calendar month. All of our billing takes place on the first of the month. If a person signs up in the middle of the month, we will often charge a lesser amount or give the customer the remainder of the month...

for free. However, we do not pro-rate our dues in any way.  Once a customer pays for the membership at an agreed upon price, they are paying for access to the club, regardless of how much they use or do not use our facility.  Much like a cell phone or cable bill, the membership of health clubs is charged for access to the product, not for the amount used.  We never have advertised instant cancellations. Mr. [redacted] was charged on the 1st of July in accordance with our 30 day written cancellation policy because his cancel form with filled out on the 15th of June. He is still valid until the end of July because this is his final month.All members agree to a 30 day notice written cancellation upon signing up for the gym. It is clearly stated in the membership agreement that 1 final draft may be due if a billing cycle lies within that 30 days.  Nearly all clubs do this to avoid members coming in the day before their bills are due and demanding cancellation.  We do not have any hidden, annual or last month fees like most health clubs do, however, we do ask our members to respect the 30 day written cancellation policy and acknowledge the fact a final draft may be due- thus terminating their membership.In any case, Mr. [redacted] account has been cancelled.He still has access to his final month (July 2015). There will be no further drafts because he has already honored the 30 day notice cancellation policy and he has already finished his final draft.  He will not be charged in August as he stated. We aim to please all our customers, so if Mr. [redacted] would ever return or has any family or friends, Fitness System will gladly offer 1 month free upon his return or for any friend who wishes to use the club as our way of making this right in his mind. (Please find his original membership agreement and cancellation request receipt attached clearly stating our policies.)

Review: I have been a member of this gym since November 2013. At the time I agreed to purchase a membership, this business marketed that membership included no sign-up fees or cancellation fees, and that membership consisted of a flat fee of $39.00 per month, prorated by the number of days in the month. For example, if you joined on July 23, you'd only pay $9.10 for use of the gym for the remaining 7 days of July, and then pay the full $39.00/month begining August 1. On June 15, 2015 I cancelled my membership due to non-use. (The gym would not let me cancel over the phone, so I cancelled at the gym in person, and have a copy of the receipt). At the time of cancellation, gym staff told me that my June payment of $39.00 would not be refunded or prorated for the remaining days of the month, approximately $19.50, contrary to the business's prior advertisement. Staff informed me my membership was cancelled, but my account would remain valid for the remainder of the month of June. On August 4, 2015, Fitness System withdrew another $39.00 from my bank account. Upon contacting the gym, staff now informed me that contrary to the 2013 advertisement, and contrary to what staff informed me two weeks prior, gym policy required 30 days notice for cancellation. Accordingly, a final payment of $39.00 was required before my cancellation was effective. I have not used the gym or any of its services in the weeks prior to or after the date of my cancellation request on June 15, 2015. I would ask that Fitness System honor the terms it advertised 2013, and provide the appropriate refund.Desired Settlement: Fitness System should honor its 2013 no-fee/proration claims, which I relied upon when I chose to purchase a gym membership. Accordingly, Fitness System should: (1) proprate my June membership fee of $39.00 to reflect my cancellation on June 15, 2015 (30/39=$1.3/day, 1.3x15=$19.5, $39-19.5=$19.5), and (2) refund in full the $39.00 deducted from my bank account on August 4, 2015 without my permission. In total, Fitness System should refund $58.50, and discontinue monthly charges to my account.

Business

Response:

Our monthly dues for membership are $39.00 and include access to the club for the calendar month. All of our billing takes place on the first of the month. If a person signs up in the middle of the month, we will often charge a lesser amount or give the customer the remainder of the month for free. However, we do not pro-rate our dues in any way. Once a customer pays for the membership at an agreed upon price, they are paying for access to the club, regardless of how much they use or do not use our facility. Much like a cell phone or cable bill, the membership of health clubs is charged for access to the product, not for the amount used. We never have advertised instant cancellations. Mr. [redacted] was charged on the 1st of July in accordance with our 30 day written cancellation policy because his cancel form with filled out on the 15th of June. He is still valid until the end of July because this is his final month.All members agree to a 30 day notice written cancellation upon signing up for the gym. It is clearly stated in the membership agreement that 1 final draft may be due if a billing cycle lies within that 30 days. Nearly all clubs do this to avoid members coming in the day before their bills are due and demanding cancellation. We do not have any hidden, annual or last month fees like most health clubs do, however, we do ask our members to respect the 30 day written cancellation policy and acknowledge the fact a final draft may be due- thus terminating their membership.In any case, Mr. [redacted] account has been cancelled.He still has access to his final month (July 2015). There will be no further drafts because he has already honored the 30 day notice cancellation policy and he has already finished his final draft. He will not be charged in August as he stated. We aim to please all our customers, so if Mr. [redacted] would ever return or has any family or friends, Fitness System will gladly offer 1 month free upon his return or for any friend who wishes to use the club as our way of making this right in his mind. (Please find his original membership agreement and cancellation request receipt attached clearly stating our policies.)