Fitness U S A Reviews (15)
Dec 04, 2019
Good Afternoon,This is the second response to the complaint I received.To Whom it May Concern,As I stated before, as you can see on the police report, it states that they were in possession of marijuana on our propertyWhether they had it on them in the room or outside in the parking lot, this is still Best Western property and illegal to have possession of itThey did smoke in the room even though they signed a contract stating that we are a non-smoking hotelI stand by what was stated in my first response, nothing has or will change.Thank you,Monica A***General Manager
This club is owned and operated by a company in Owosso, Michigan, called Fitness US of Lansing. Please direct your complaint to their office at ###-###-####. The former ownership under the name of Fitness USA is out of business.Tell us why here
To Whom It May Concern,This guest did stayed with us on March 11, 2016. We received complaints from other guests saying there was someone smoking in a room and the hallways reeked. The executive housekeeper had gone to check and see which room it was coming from and upon knocking on the door it was...
Still does not say that we smoked in room just that we had weed we were never handed a copy of.the report and like I said weed is illegal but has nothing to do with smoke free policy you have to smoke in room to be charged which she keeps saying over and over again but never happened im guessing this is how they treat all customers lady needs to be fired
Good Afternoon,This is the second response to the complaint I received.To Whom it May Concern,As I stated before, as you can see on the police report, it states that they were in possession of marijuana on our property. Whether they had it on them in the room or outside in the parking lot, this is still Best Western property and illegal to have possession of it. They did smoke in the room even though they signed a contract stating that we are a non-smoking hotel. I stand by what was stated in my first response, nothing has or will change.Thank you,Monica A[redacted]General Manager
Review: I upgraded my membership with Fitness USA on November 15, 2013. I paid the amount of $295.00.Since the facility in Mishawaka, IN closed and the facility in South Bend, IN closes on 6/20/2014, I faxed a request to Fitness USA for a refund in the amount of $295.00. I have not received a response from Fitness USA.I am not even requesting that the $300.00 I paid for a life-time membership in 1982 be refunded. Maybe I should.Fitness USA's fax number is ###-###-####.Desired Settlement: Refund in the amount of $295.00 that I paid on November 15, 2013 to upgrade my gym membership. Both Fitness USA facilities in Mishawaka and South Bend, Indiana are closing.
Review: Refund for a life time member ship since the gym is closing I j en a member since 1994 dont think its fair spending all that money now I cant use it.
Review: I recently contacted Fitness USA to have a membership put on hold for 6 months, while I am working out of state. The office manager indicated that they do not put memberships on hold for this purpose. I explained to her that I would not be cancelling my membership, I would just like it on hold until could use the gym again. The office manager and staff were rude and very unprofessional and would not direct me to any policy stating that holds were unallowable for this purpose.Desired Settlement: I would like my membership to be put on a temporary hold.
Review: I canceled my membership more than a year ago and they are still taking money out of my bank account
Review: The club is no longer open to men and I purchased a lifetime membership 13yrs ago and have been goin there off and on for years, the buillding is all on level so it hanicap access to pool is easy, as well as the showers and changing rooms. Now that they have closed it to Women only and onpened the lincoln park one to both on altering day's where it's a 2 story building I can no longer us my membership to swim or access the changing rooms or showers. That discrimination agianst me and my wheelchiar. sorry for the bad grammer I so angry I can even type right now. I have written letters to the home office and emial and have not gotten any response, they will not disucuss this on the phone. I just sent my secound emial right before I wrote this. so lets see what happens. The bad thing is last year I bought my son a membership there as well to help me, now im out 2 memberships , one lifetime one exeitive.Desired Settlement: Since I can no longer use my membership I want a full refund, or I want them to reopen the taylor fittness like it use to be every other day so I can go swimming agian. To be honest I rather swim and than have my money back, it was the only execrise I got.
Review: I joined the spa because it was a mens only spa. They changed it to be coed and refuse to stop my monthly payment agreement. I am an observant Jew and I am strict with the laws of modesty. Based on my religious beliefs, and laws of modesty, I joined the gym, as it was the only non-coed gym in my neighborhood. I have been a member since October 23, 2012. The gym became coed in the beginning of December 2012, and therefore not usable for me. I sent written notice of request of cancellation on December 20, 2012. I was denied cancellation. They continue to bill me and threaten to send a collection agency after me. I have not used their gym since it has become coed. They justify their action by telling me that the pool is not coed and would be available for me. That is very nice, but that is not why I joined the gym. I do not go swimming, I do aerobic exercise and lift weights. It was only a bit more that a month after I signed up that they became coed. I made it very clear to their representative with whom I signed up why I had chosen this gym. Although it was certainly known to them at the time that I signed up that there were going to be changes in their gym, they did not let me know and had me sign up for a year. This type of trickery should not be let to happen with any business.Desired Settlement: I request that they stop sending me bills and charging me for the gym, since I do not go there. That would be to remove all charges since December. I am not looking for a refund, I just feel that I should not be charged a monthly fee for a gym that I can not and have not been using. I also feel that I should be refunded my $60 start up fee which I paid at a time that they knew the changes they were going to make and failed to disclose that information to me.
Review: My issue is with Fitness USA's decision to make the gym in Taylor, MI for women only. I cancelled my membership with Fitness USA when I found that out.I signed up for Fitness USA in 2008 and got an Executive Membership with the gym which gave me the right to use any Fitness USA in the area. Now in 2013 most of the Fitness USA gyms are being turned into women only gyms? That is not right. What was the point with paying the over $200 start up fee to be an executive member?Desired Settlement: I would like to be reimbursed the start up fee I paid Fitness USA when I signed up for the Executive Membership.
Review: Fitness USA has filed a balance due on my credit report but when I call to get a copy of my contract for proof of this debt, they refuse to return my call, yet when I dispute it on my report, they confirm it with the credit bureaus. I want this removed from my credit and proof that I signed a contract with them. I have left messages and have not heard from them. When I contact the local office they refer me back to this corporate office. My goal is to get this "debt" removed.Desired Settlement: A copy of the contract or preferably for the corporate office to remove this from my credit reports as they refuse to provide proof that a contract ever existed.
Review: When I joined the club there were set days that males and females could go. I would have to travel between two gyms to be able to use the gym every day. Recently, the facility was made into a co-ed gym. It was advertised that if a lifetime member wanted to upgrade their membership to a Diamond Membership, they would be afforded certain priviledges, among these the use of all club facilities. I enjoyed going to the Taylor facility, which in my opinion is a better kept up facility then the Lincoln Park one, as well as the staff being very nice, so I decided to upgrade my membership. My understanding being (as well as the advertisement saying) that I would be able to use the Taylor facility practically any day I wish. I went to the gym yesterday (3-25-13) and observed a posting on the front door that stated as of 4-8-13, the Taylor location would no longer be co-ed. In fact, the facility would no longer be open to male patrons at all. The notice said that all gentlemen would be allowed to use the facility located in Lincoln Park, MI. The main complaints that I have are: (1) Fitness USA, in their advertisement, stated that if a member modified their membership certain priviledges would be afforded them. I upgraded my membership, paid the fee, and now they are going back on the agreement, in fact, it almost feels like a bait and switch, the bait being the flexibility to use any club facility (as advertised), then switch to not being able to use the facility and being forced to find another one; (2) the Lincoln Park facility that they are recommending is still a co-ed gym. The male members that enjoy the use of the Taylor facility and the option of going on days that work for them are being forced to go elsewhere. Not only would that cause overcrowding and extended wait times to use a machine, some of these facilities are not handicapp friendly. The Taylor facility is a single floor facility, where the lockerroom and pool access are on the same floor. The other has stairs.Desired Settlement: The settlement is simple. Honor the promises made for upgrading a membership, specifically, the USE OF ALL CLUB FACILITIES. In good faith, the members upgraded their memberships and paid the fees. All I am asking is that they honor their part and open the facility to all the members who paid for the upgrade, specifically, the Taylor, Mi. facility.
Fitness USA has filed a balance due on my credit report but when I call to get a copy of my contract for proof of this debt, they refuse to return my call, yet when I dispute it on my report, they confirm it with the credit bureaus. I want this removed from my credit and proof that I signed a contract with them. I have left messages and have not heard from them. When I contact the local office they refer me back to this corporate office. My goal is to get this "debt" removed.
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