Initial Business Response / [redacted] (1000, 5, 2017/06/05) */ We are sorry that the customer feels misled however if they utilized a finance company to make their purchase the terms are not anything we have any control overThat is between the client and the lending agentThe contract is provided to the client with full details sent to their email, signatures and initials of the terms are required prior to leaving with their purchaseIn no way shape or form does any associate lie to a client and the terms are clearly explained by the lending company the client chose to utilizeWe actually prefer payment in full using other methods, we offer financing options only when a client requests them and as mentioned the client has to sign off prior to purchaseThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/06) */ No it is not the finance company because you do not deal with the finance company when you purchase the animalWhen buying the animal you deal with your employees only and your employees lied to usI have talked to several people and all thrm said the same thing you lie about how the financing worksWe never got any paperwork from you on the loanI found out when I called the loan company last week and was told we are not buying the animal we are leasing her and still owe over $then have to pay a $final value fee to buy her at the end of the leaseAlso your employees are liars because when we bought the great dane we have we were told she was from the owner of noahs arkWe went back in about weeks later to look at another one and was told something completley opposite what we were told when we bought herSo I went in again weeks ago and then again days ago and ask about a great dane you hadSame thing first time we were told she was from the owner but when I went back in another gentlemen said the owner does not ha e great danes that she came in from a different breederI dont like being lied to and this whole thing has been a big lieI have talk to several vets and all them say the same thing the way the do things there and the way they handle there animals is horribleI have several people that have bought animals from them and said the same thing they are not telling them about the animal being for leaseSo what happen to the price I got told she was for $Now after this is all done she is going to cost over $I called the finance company and they said your company is suppose to let people know they are leasing them and they areOt buying the animalShe ask me what paperwork I had and I told her all we got was a packet with are dogs info but there is no financing information in there at allSo this does not fall on them this falls on your manager and workers that are liars Final Business Response / [redacted] (4000, 10, 2017/06/06) */ There is no possible way our management can lie to you as you are provided with a copy of the contract that is emailed directly to you to and that you must review and sign before leaving with your purchaseAs far as vets saying what you claim, that is absolute nonsense, not only is that against medical practice privacy law, it is an outright fabricationWe are not going to justify a response to that outright lie And for your information and clarification, our owner does breed Great Danes, has bred them for several years which is something that he is known for locally and something we can validate without questionFeel free to contact [redacted] in Neosho as they perform all the Veterinary care for his DanesClearly you are frustrated by a misunderstanding, however you cannot make up scenarios out of your frustration, especially claims that we can disprove simply by providing documented proof that they are in fact all false Final Consumer Response / [redacted] (4200, 13, 2017/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im not paying over for this animal when I was never told she was on a leaseI never would of nought the dog knowing thatActually your company does lie I just went in there yesterday and on different occasions got told two different stories about the same dogSo yea you need to get your stuff straight and talk to your employeesIf you want names of who I talk to just askThat way you know I am not lying about your company
Initial Business Response / [redacted] (1000, 5, 2017/06/05) */ We are sorry that the customer feels misled however if they utilized a finance company to make their purchase the terms are not anything we have any control overThat is between the client and the lending agentThe contract is provided to the client with full details sent to their email, signatures and initials of the terms are required prior to leaving with their purchaseIn no way shape or form does any associate lie to a client and the terms are clearly explained by the lending company the client chose to utilizeWe actually prefer payment in full using other methods, we offer financing options only when a client requests them and as mentioned the client has to sign off prior to purchaseThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/06) */ No it is not the finance company because you do not deal with the finance company when you purchase the animalWhen buying the animal you deal with your employees only and your employees lied to usI have talked to several people and all thrm said the same thing you lie about how the financing worksWe never got any paperwork from you on the loanI found out when I called the loan company last week and was told we are not buying the animal we are leasing her and still owe over $then have to pay a $final value fee to buy her at the end of the leaseAlso your employees are liars because when we bought the great dane we have we were told she was from the owner of noahs arkWe went back in about weeks later to look at another one and was told something completley opposite what we were told when we bought herSo I went in again weeks ago and then again days ago and ask about a great dane you hadSame thing first time we were told she was from the owner but when I went back in another gentlemen said the owner does not ha e great danes that she came in from a different breederI dont like being lied to and this whole thing has been a big lieI have talk to several vets and all them say the same thing the way the do things there and the way they handle there animals is horribleI have several people that have bought animals from them and said the same thing they are not telling them about the animal being for leaseSo what happen to the price I got told she was for $Now after this is all done she is going to cost over $I called the finance company and they said your company is suppose to let people know they are leasing them and they areOt buying the animalShe ask me what paperwork I had and I told her all we got was a packet with are dogs info but there is no financing information in there at allSo this does not fall on them this falls on your manager and workers that are liars Final Business Response / [redacted] (4000, 10, 2017/06/06) */ There is no possible way our management can lie to you as you are provided with a copy of the contract that is emailed directly to you to and that you must review and sign before leaving with your purchaseAs far as vets saying what you claim, that is absolute nonsense, not only is that against medical practice privacy law, it is an outright fabricationWe are not going to justify a response to that outright lie And for your information and clarification, our owner does breed Great Danes, has bred them for several years which is something that he is known for locally and something we can validate without questionFeel free to contact [redacted] in Neosho as they perform all the Veterinary care for his DanesClearly you are frustrated by a misunderstanding, however you cannot make up scenarios out of your frustration, especially claims that we can disprove simply by providing documented proof that they are in fact all false Final Consumer Response / [redacted] (4200, 13, 2017/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im not paying over for this animal when I was never told she was on a leaseI never would of nought the dog knowing thatActually your company does lie I just went in there yesterday and on different occasions got told two different stories about the same dogSo yea you need to get your stuff straight and talk to your employeesIf you want names of who I talk to just askThat way you know I am not lying about your company