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Fitzgerald Auto Mall

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Reviews Fitzgerald Auto Mall

Fitzgerald Auto Mall Reviews (16)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company in no longer credible and I don't appreciate their lies and the way they do businessTotal injustice Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We have always disputed the dealership's assertion that the windshield was not their responsibility Their own sales person contacted us and stated clearly that is was THEIR responsibility and they would take care of ALL expenses related to this breakageHowever, we will accept their 50% payment for the damage, as it is better than us absorbing 100% of the damage costs for breakage that was not our responsibility to begin withThe payment should be sent to our address with a traceable method, which they have on file and have received many times in our request to have damages covered The address is as follows: [redacted] Regards, Mark Lonski

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response of Fitzgerald Auto Mall is as it fails to bring up the fact that the salesperson, [redacted] contacted us via telephone and admitted that the windshield to our newly purchased truck was broken by the dealership themselves He admitted this on the telephone, only AFTER the truck was picked up by an auto transport company On his telephone message ** [redacted] took responsibility for the broken windshield and stated he would reimburse us However, that is NOT in fact how his company handled this matter at all The auto carrier company completes their own forms for the condition of the vehicle being picked up and they indicated that the windshield and bumper all had damage upon pick upThis dealership's response is completely as we also have an email from ** [redacted] stating that the windshield was the responsibility of the dealer to replace Their response is untrue and they are going back on their previous statements, emails and phone messages with respect to this auto saleWe have forwarded copies of their emails and forwarded copies of our windshield costs to the dealership on separate occasions Each time, we receive no response at all The total cost for this repair was $ It is amazing to me that this dealership is willing to turn their back on this damage, clearly done on their lot, for a total cash vehicle sale of more than $10,I have written documentation from my land transport & ocean freight company stating the condition of the vehicle they received included a broken windshield I have an email from ** [redacted] stating that there was damaged to the vehicle AFTER our purchase but PIOR to its pick up This auto dealer is dishonest Regards, [redacted] Below is a copy of the email from [redacted] , referring to "a couple of things with the truck" Their response to the Revdex.com is obviously dishonest as they knew EXACTLY when and where the windshield was broken Thank you,,I want you to know there were a couple things with the truck we will talk about after you get,,But we need the transport companies name,He didn't have me sign any thing to show he picked up the truck,probably be cause we are sure he hit one of our suvs and pushed it in to another vehicle sitting beside it,,damaged two suvs..Thank you, [redacted] -----Original Message----- From: " [redacted] > Sent: Monday, January 6, 12:44pm To: " [redacted] " < [redacted] > Subject: [redacted] VIN #: [redacted] Good Afternoon ***, Happy New Year Just want to give you a heads up that we have booked [redacted] Car Transport to pick up the above referenced vehiclePlease note that they require the following:less than 1/tank of gas in truck Original Title in Vehicle (DO NOT HAVE ANYONE SIGN TITLE) Copy of Bill of Sale to [redacted] Car Transport has been advised that the vehicle is available for pick up as of Monday, January 6, If you have any questions or concerns, please let us know.Thank you, [redacted] ***###-###-#### ###-###-#### Below is a copy of the inspection report from the ocean freight company, outlining the broken windshield

Thank you for sharing your concerns with usWe've taken steps to make sure that we will not call you again, and we apologize for your inconvenience.Regarding your experience with your recruiter, we're eager to help you with this, but we'll need more information about your experience, so we can
investigate the situation from our sideWould you mind emailing us the details of your situation to *** This would all be very helpful for us as we get started.To address any concerns you might have about the company as an organization, we'd be happy to provide an overview on ourselves: As one of the nation's largest minority-owned staffing firms, we operate from our headquarters in Morristown, New Jersey, maintaining more than offices worldwideWe specialize in information technology and professional staffing and services to companies worldwide, including many household-name vendors. Collabera does not engage in identity theft of any kind.We apologize again for this inconvenienceWe look forward to earnestly working with you to ensure that this is addressed.Tell us why here

May 5, 2015Dear *** ***:Thank you for this opportunity to reply to the complaint filed by *** *** *** on April 12, 2015, and sent to us via a letter dated April 27, 2015.The *** that *** *** was looking at was picked up by our Fredrick store They had been
working a deal on it even as we allowed her to look at it We told her that they hadn't completed the sale, but that it might still happen She was the second buyer in line on that car She looked at other cars outside, some of which were Handyman Fixer-Uppers, meaning they had not passed Maryland Sate Inspection and could only be sold for dismantling and rebuilding purposes only, some were "as-is" vehicles, meaning they were more than six model years old, had more than 60,miles on them, and had no warranty Her salesperson showed her one of the vehicles, and she said she was interested They did take a test drive, but the salesperson does not recall whether the radio was on or not She called *** on her own to check the price of insurance coverage While on the phone, she asked MrE*** if she should purchase it then, and he told her only if she was planning on buying the vehicle at that time She did purchase the insurance at that time over the phone I do not know anything about 4%, 8%, or 24% financing rates The sheet I have enclosed shows that we quoted her 8% for months, and that is in my handwriting I went over this with her myself to make sure she could afford the payment She said yes, that she could I asked if she was very sure about his decision because she had to borrow the down payment of $that she was making and she said yes, she was very sure The car was sold within the Maryland law for a car over six model years old and driven more than 60,with no warranty If something is wrong we would check the car for the customer that just bought a car That is why the salesperson suggested that she bring the car in to the service department Cars sold "as-is" do not have a warranty and are not offered a five day return policy In this case it is a moot point because she tried to return the van on day twelve and after having driven miles, which is over the miles allowed if returning the car is an option I talked to her about GAP insurance She didn't have to buy itIt can be cancelled for a full refund within the first month of purchase, with no cancellation fee charged We have not looked in the car because she didn't give us permission to look at the car She left the keys on a desk in the showroom and left We found them there about thirty minutes later A week later she was walking by the store and there were two salespeople outside, one of hem her salesperson He asked her to come inside and talk to the manager but she kept on walking The temporary tag is still registered to the car, and still attached to it By cancelling her insurance, she might have an insurance violation problem with the Maryland MVA.She paid $for the car for the doc fee for VSI - that goes to the bank for the Loaner Car and Buyer Protection Plan for GAP for excise tax for registration, title fees and the lien fee After a down payment of $(of which she only paid $1000) she financed $ I have obtained a payoff quote from her bank that is good until May 19, 2015, in the amount of $8844.20.I am offering to buy the car back from her for $8143.20.Here is how I arrived at that figure: $ Bank Payoff remaining down payment due Wheaton Motor City Cancellation of the Loaner car and Buyer Protection Plan GAP cancellation Registration fees not spent on her behalf, we only got her a titleThat makes the net she owes $ We will pay off the bank in full There is no refund due to her She must come into the dealership to sign some paperwork for us to do this Sincerely, George S. General Manager

Thank you for sharing your concerns with usWe've taken steps to make sure that we will not call you again, and we apologize for your inconvenience

Our: response was not dishonestWe stand by our statement that the windshield was not cracked at the time of purchase, nor has the customer ever disputed that factWe do not disbelieve, however, that some time after purchase, a crack was found in the windshieldIt is not known to us when or how or by whom it happened and we do not take responsibility for damage(s) that occur on our lotThis vehicle was stored on our lot for roughly a whole month (during a harsh winter) before being picked up by the transport company and as mentioned in the original response, the liability of any vehicle transfers to the new owner immediately with purchase.With that said, we are willing to offer to pay 50% of the repair ($200) as a goodwill gesturePlease let me know where this needs to be sent, so that we can take care of this.Respectfully

September 17, 2015Dear *** ***:Again, we thank you for the opportunity to reply to *** ***'s complaintI think that, in this instance, I would like to reply point by point.We are not asking her for any additional moneyWhen she came into the dealership she stated quite clearly that she didn't want the vanWe asked her to take it to the service department, accompanied by her salesperson, and she refusedWe never lost her keys or her vanShe left the keys at the kiosk and the van on the parking lot, where We left it.Because she did not make any payments to the finance company, they called her about the paymentsAt that time she told them the van was on our lotShe never left the van to be fixedShe just left it on the sales lotI may be repeating myself here, but she refused to take it to the service department to be fixedThe van was repossessed due to the fact that she made no payments, despite numerous attempts to contact herThere is no refund due to *** ***, nor is there additional money owed on the van.Our offer to her is still available for her to acceptAt no time during this process have been able to make contact with her to discuss itShe does not accept my phone calls or return my messages.Sincerely,George S. General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This company in no longer credible and I don't appreciate their lies and the way they do business. Total injustice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  We have always disputed the dealership's assertion that the windshield was not their responsibility.  Their own sales person contacted us and stated clearly that is was THEIR responsibility and they would take care of ALL expenses related to this breakage.
However, we will accept their 50% payment for the damage, as it is better than us absorbing 100% of the damage costs for breakage that was not our responsibility to begin with.
The payment should be sent to our address with a traceable method, which they have on file and have received many times in our request to have damages covered.  The address is as follows:
[redacted]
Regards,
Mark Lonski

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response of Fitzgerald Auto Mall is false as it fails to bring up the fact that the salesperson, [redacted] contacted us via telephone and admitted that the windshield to our newly purchased truck was broken by the dealership themselves.  He admitted this on the telephone, only AFTER the truck was picked up by an auto transport company.  On his telephone message **. [redacted] took responsibility for the broken windshield and stated he would reimburse us.  However, that is NOT in fact how his company handled this matter at all.  The auto carrier company completes their own forms for the condition of the vehicle being picked up and they indicated that the windshield and bumper all had damage upon pick up.
This dealership's response is completely false as we also have an email from **. [redacted] stating that the windshield was the responsibility of the dealer to replace.  Their response is untrue and they are going back on their previous statements, emails and phone messages with respect to this auto sale.
We have forwarded copies of their emails and forwarded copies of our windshield costs to the dealership on 4 separate occasions.  Each time, we receive no response at all.  The total cost for this repair was $398.  It is amazing to me that this dealership is willing to turn their back on this damage, clearly done on their lot, for a total cash vehicle sale of more than $10,000.00.
I have written documentation from my land transport & ocean freight company stating the condition of the vehicle they received included a broken windshield.  I have an email from **. [redacted] stating that there was damaged to the vehicle AFTER our purchase but PIOR to its pick up.  This auto dealer is dishonest.
Regards,
[redacted]
Below is a copy of the email from [redacted], referring to "a couple of things with the truck".  Their response to the 
Revdex.com is obviously dishonest as they knew EXACTLY when and where the windshield was broken.
Thank you,,I want you to know there were a couple things with the truck we will talk about after you get,,But we need the transport companies name,He didn't have me sign any thing to show he picked up the truck,probably be cause we are sure he hit one of our suvs and pushed it in to another vehicle sitting beside it,,damaged two suvs..Thank you,[redacted] -----Original Message----- From: "[redacted]> Sent: Monday, January 6, 2014 12:44pm To: "[redacted]" <[redacted]> Subject: [redacted] 2005 VIN #: [redacted]Good Afternoon [redacted], Happy New Year.  Just want to give you a heads up that we have booked [redacted] Car Transport to pick up the above referenced vehicle. Please note that they require the following:less than 1/4 tank of gas in truck Original Title in Vehicle (DO NOT HAVE ANYONE SIGN TITLE) Copy of Bill of Sale to [redacted] Car Transport has been advised that the vehicle is available for pick up as of Monday, January 6, 2014. If you have any questions or concerns, please let us know.Thank you,[redacted]###-###-#### ###-###-####
Below is a copy of the inspection report from the ocean freight company, outlining the broken windshield.

Fitzgerald Auto Mall, in [redacted] PA, sold a 2005 [redacted] (VIN: [redacted]) on 12/10/2013. At that time, it had 146,507 miles on it and had been recently Pennsylvania State Inspected. To pass State Inspection requirements, the windshield could not have been cracked at that...

time, and all parties agree that the windshield was not cracked at the time of purchase. Due to the mileage and esthetic condition of the truck, we sold it “as-is” with no warranty and the customer signed all of the documentation clearly accepting those terms.Once a vehicle is purchased, it becomes the responsibility of the new owner to drive it off of our lot or make the necessary arrangements to have it towed or shipped and all liability for that vehicle is immediately transferred to the purchaser. Arrangements for transportation of this truck were not made until January 6, 2014, almost a full month after purchase. (No storage fees were imposed.) It is also unknown to us if and what damages web sustained during transport. One of our employees witnessed the tail-end of his contracted carrier truck hitting and damaging 2 of our vehicles during a misjudged turn on his way out of our lot.Fitzgerald Auto Mall can not be held responsible for what a purchaser does with their vehicle after taking ownership, and any damages incurred after the sale should be submitted as a claim to the owner's insurance company.Respectfully,

Review: I purchased a vehicle from Fitzway in december 2013. Between the time I purchased the truck and it was picked up by a shipping company the dealership pushed in the rear bumper and cracked the windshield. the dealership came clean and said "the windshield was one thing, but the bumper they couldn't honestly say it happened recently". With this disclosure, the sales manager said no problem- email the receipts when repaired. I did. The dealership has not responded via email and when I call I am given the run around and asked to send receipts again and again and again.Desired Settlement: I had to pay an additional $398.00 when my truck arrived to put a new windshield on it. I could not register or drive the vehicle until this was completed. I would like to be reimbursed for the cost of the windshield repair. I did not purchase a truck with a cracked windshield and all parties involved agree it happened on their property.

Business

Response:

Fitzgerald Auto Mall, in [redacted] PA, sold a 2005 [redacted] (VIN: [redacted]) on 12/10/2013. At that time, it had 146,507 miles on it and had been recently Pennsylvania State Inspected. To pass State Inspection requirements, the windshield could not have been cracked at that time, and all parties agree that the windshield was not cracked at the time of purchase. Due to the mileage and esthetic condition of the truck, we sold it “as-is” with no warranty and the customer signed all of the documentation clearly accepting those terms.Once a vehicle is purchased, it becomes the responsibility of the new owner to drive it off of our lot or make the necessary arrangements to have it towed or shipped and all liability for that vehicle is immediately transferred to the purchaser. Arrangements for transportation of this truck were not made until January 6, 2014, almost a full month after purchase. (No storage fees were imposed.) It is also unknown to us if and what damages web sustained during transport. One of our employees witnessed the tail-end of his contracted carrier truck hitting and damaging 2 of our vehicles during a misjudged turn on his way out of our lot.Fitzgerald Auto Mall can not be held responsible for what a purchaser does with their vehicle after taking ownership, and any damages incurred after the sale should be submitted as a claim to the owner's insurance company.Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response of Fitzgerald Auto Mall is false as it fails to bring up the fact that the salesperson, [redacted] contacted us via telephone and admitted that the windshield to our newly purchased truck was broken by the dealership themselves. He admitted this on the telephone, only AFTER the truck was picked up by an auto transport company. On his telephone message **. [redacted] took responsibility for the broken windshield and stated he would reimburse us. However, that is NOT in fact how his company handled this matter at all. The auto carrier company completes their own forms for the condition of the vehicle being picked up and they indicated that the windshield and bumper all had damage upon pick up.

Review: I brought my vehicle in for service because it was shaking, they determined it was the torque converter and said it needed to be replaced. Total was over $2,000 and I informed them of my extended warranty and they told me they could not look it up after I specifically asked if they could find it by looking up the VIN number. Nope, I had to call Toyota and jump through hoops to get a copy for them, they wanted it in hand. Then when I came back to get the service taken care of, a different employee helped me and said that he didnt know why I had to get the warranty information because he can pull it up by VIN. I let them know in advance I needed a rental car because mine would be in the shop for a few days, they didnt want to give me a rental car because "I didnt purchase the vehicle at their location". I questioned them and eventually after arguing about it I ended up with a rental car, it is covered under my warranty anyway. As soon as I got my car back after being repaired, the original issue it was having was gone, but there are 3 new issues, some of which have nothing to do with the transmission. I called the next week (because I got it back on a Friday night) and asked to speak with the supervisor of the service department. I called 3-4 times that week and every time it was either "he is in a meeting", "he is on the phone" or "he is with a customer". They asked if I wanted his voicemail or if I wanted to wait to talk to him. I chose to wait to talk to him every time and was on hold for about 15-20 minutes each time and then was hung up on. I finally called back the next Monday and talked to someone in the service department and asked to have an appointment set up to fix the 3 new issues I was having since I drove it off their lot from them replacing the torque converter and the gentleman put in a request for a rental since he didnt know how long it would take. I go to turn it in and they said they wont cover anything unless it has to do with the transmission. I am responsible for paying for what THEY messed up on my vehicle. The supervisor then said we would also get charged for the rental car. In my opinion, this business seems to be messing up certain things on my vehicle to get me to keep coming back in to get services done that are not necessary. My car went in needing a new torque converter and came out of the shop needing an alignment, has a clicking sound when I put it in gear and has a loud rumble when I drive at any speed. I would think it would be part of the job to make sure that the vehicle comes out of the shop without any problems and not with more problems. Then to charge me for all of this stuff after they were the ones to cause it to do that? Not ethical, not good business and not doing any good for the company name or customers that now have to drive over an hour to get a service done at a Toyota dealership because they have no morals and do not care that they are ripping people off and doing more damage than good. It all starts with the supervisor who was rude and refused to even answer his phone and had an attitude when asked to be talked to. Your employees look up to YOU and you are failing them which is why your business has terrible reviews and you aren't getting return customers. Try honesty and not screwing people over and you might get somewhere.Desired Settlement: I would like be vehicle to be fixed without having more issues as soon as I get it out of the shop. Please do the job right the first time, no skimping on quality because it's under warranty and I am not paying for it anyway. I would like it to be how it was when I initially brought it in with no problems, please fix the problems you caused and have it serviceable when I pick it up. I do not feel that I should be charged with any of this because it was fine minus the torque converter when I brought it in, it is pretty obvious that I didnt cause this damage in the lot before I left. Use better business practices and make the customer happy and do the job right the first time.

Business

Response:

Response

Review: Fitzgerald Auto Mall advertised a 2012 Nissan Cube as "Nissan Certified Pre-Owned" for $13,488 at the following link:

http://www.fitzmall.com/Inventory/Detail/[redacted]/USED-2012-Nissan-cube

We traveled from [redacted], PA to [redacted], PA after speaking with a sales rep and confirming availability and price. (Trip is two hours one way.) We agreed to purchase the car for this price after test driving, and the paperwork was about 90 minutes underway when an employee, [redacted], came out to tell us that the car only had one key and that we would be required to take the car without the key, leave it there and come back (another four hour round trip), or they would take $100 off the price of the car (even though the car key would be at least $250 to make according to their most conservative estimate). When they refused to provide a key or knock the price of the key ($250) off the price, we walked out without purchasing. The issue is that Nissan's certified pre-owned checklist requires at least two keys. If they cannot provide two keys, the car is not a certified pre-owned. This is what they advertise that the car is and something they use to justify a higher price. Also, the certified pre-owned warranty is what caused us to drive out to purchase the car. I would not have done so if this was not the case. The manager's name is [redacted]. [redacted] was the salesperson who can verify the details. **. [redacted] tried very hard to make it right but was limited by what his manager, **. [redacted], would permit him to do.Desired Settlement: STOP advertising the car as certified pre-owned when it is not certified pre-owned, and an apology for wasting my time and money making the trip based on false advertising.

Business

Response:

January 09,2014

In order for any vehicle to be deemed Certified by Nissan, it must go through a (documented) comprehensive inspection and reconditioning process to bring it in line with the high standards of the program. On November 26, 2013, this 2012 Nissan Cube, VIN:[redacted], met or exceeded all the requirements set forth by Nissan and was acknowledged by the technician, Service Manager, and Used Car Manager. It is is documented that at that time, both sets of keys were present. It was not known, that some time between the end of November and December 21, 2013, that a key was accidentally misplaced nor was it a deliberate act to misrepresent the vehicle.

We became aware of the deficiency at the time that this customer was going to take delivery of the vehicle and agreed that a second key was owed. Since the customer is not local, we offered to order a key and deliver the vehicle to their house when it came in. When this wasn't acceptable, we offered to give them $100 towards a replacement key (our actual cost of a new key is $77.95), but they only wanted an additional $250 off of the Cube or no deal. Since we offer our best pricing up front, we did not have the extra money in the deal and chose to part ways. It is disappointing for us to know that although we tried, to be fair in rectifying this situation, that it has escalated to this point. We have since replaced the key and this Cube, still available for sale, currently meets all the criteria of a Nissan Certified vehicle and will continue to be advertised as such.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. We asked the dealership if they would be willing to deliver the car to our residence two and a half hours away, a request that **. [redacted] outright rejected, stating it would be "too far" for them to drive. (But not too far to make a customer drive due to an error made by the dealership). It is not true that they ever offered at any time to do so as that would have been a satisfactory resolution.

2. We also asked if it would be possible to cover our return trip to collect the car after the key was programmed, a suggestion that the business also rejected.

3. While the cost to the dealership to make a key may have been $77 (they told us $100 that day), that is not the cost incurred by a consumer. The dealership advised that we would be out of pocket between $250-$300 to obtain one elsewhere.

4. Because they could not program the new key without the car being on site, and because they refused to deliver it to our residence, the only acceptable outcome was for them to compensate us for our cost of obtaining a key or our return trip to collect the car. When they refused all our proposed solutions and offered a maximum of $100 off the car, we did walk without making the deal (after spending about three hours while they drew up the paperwork and five hours round trip drive).

5. If they are selling a car as a certified pre-owned and cannot deliver a car that meets all the inspection requirements, it is not a certified pre-owned car. The fact that it did meet requirements on some past date is irrelevant if the product is not delivered as promised.

Regards,

Consumer

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Tue, Jan 14, 2014 at 11:13 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Jan 14, 2014 at 10:33 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Attached is a screen shot of the website advertising the vehicle.

On Tuesday, January 14, 2014, [redacted] wrote:

Good morning, sir or ma'am,

Review: In February of 2014, my husband and I purchased a used car from Fitzgerald Auto Mall in [redacted], Maryland. There were several issues with the car ([redacted]) and we returned with the car at the advice of the sales representative, Glen A[redacted]. After some back and forth, in April of 2014 we were offered another car ([redacted]) to trade in to try and resolve the matter. We accepted that deal, traded the [redacted] for the [redacted], and so far have not had any problems with the current car in our possession. The problem we now have is we have been contacted by the [redacted] County Police Department (Maryland) informing us that they are currently in possession of the previous car ([redacted]) which we traded back in April of 2014. MCPD recovered the car from a river on August 18, 2014 and are accumulating storage and other fees in our names. We have no idea as to why we are receiving this notice as we trusted the representatives of the [redacted] franchise to properly complete the trade and handle the disposition of the car we left in their possession. Now we have to again attempt to rectify a situation that was caused by the mnic behavior of the employees of this establishment. I do not appreciate their behavior nor the constant level of improper professionalism that continues to be uncovered. I also dislike being taking advantage of and this has been clear ever since our first encounter with this Fitzgerald location. We have purchased vehicles from other Fitzgerald establishments before with no problems and very high customer service satisfaction. The [redacted] location is an absolute joke and definitely not representative of the image portrayed in various forms of mass media which they use to advertise their business.Desired Settlement: If there are any fees levied or any legal action taken against us for the recovered [redacted] vehicle, Fitzgerald Auto Mall should be held liable for all fees, charges, and/or court costs as well as any explanations due to the [redacted] County Police Department or any other entity seeking to recover monies from me and my husband.

This is absolutely sickening to trust a business and this is how they handle disposing of a used car.

I would like to personally speak with Mr. Jack F[redacted] himself. I cannot believe he is on television daily promoting the no haggle professionalism of his staff while there are shady thieves under his employment dumping cars in rivers!

Business

Response:

September 10, 2014Dear [redacted]:I am attaching copies of letters we wrote to the [redacted] County Department of Police; copies of which were also mailed to [redacted].The vehicle to which [redacted] refers was traded in to us on April 15, 2014, by the owner of the vehicle, [redacted]. [redacted] filed her initial complaint at 8:50 PM on August 25. it took a few hours the next day for us to identify her because the vehicle and sale are in a different name in our files. I called her at 11:00 AM the next day, August 26, and offered to write to resolve the matter. Although she answered the phone when I called, she immediately handed the phone to [redacted], and it was with him that I had my conversation. That letter was faxed and emailed to the [redacted] County Department of Police on August 27. We even took the additional step of finding out to whom the vehicle had been sold. We received that information and again faxed and mailed a letter of further explanation to the police department on September 5, 2014.At no time have we been unprofessional in this transaction. think it is most unfair and disingenuous for her to assert that [redacted] employees dumped the car in the river. We responded to the [redacted] County Police immediately upon receipt of [redacted]' email, and a second time early this week when we received the information from [redacted] Auto Auction as to who purchased the car at the auction.Sincerely,George S General Manager

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Description: Auto Dealers - New Cars

Address: 32934 E 171st St S, Miami, Florida, United States, 74429-3449

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