Fitzgerald Health Education Associates

Thank you for reaching outYes; we have received Ms [redacted] ***’s complaint refthe additional resources she did not have access to.We also had been in contact with Ms [redacted] via phone and email to try to resolve her issue It is correct that we did not offer a partial refund to Ms*** because Ms [redacted] had actually had timely access to the material she’d purchased.The program that Ms [redacted] purchased had Contact Hours (credits, in the context of University) The materials that Ms [redacted] did not have access to were “additional resources” that did not bring contact hours simply because, as the name implies, “additional resources” These resources change overtime These resources are generally used by Nurse Practitioners that already have passed certification These “additional resources” are a collection of images; short articles, etc that we feel are interesting for our customers We, as a company, could elect not to offer these “additional resources” and most customer wouldn’t notice the difference in their education as they are minimal in determining if a student passes certification of not.Ms [redacted] had a tight deadline prior to sitting for certification she went through our content but she did not have access to the “additional resources” due to maintenance A side note: we’d posted on our site that we would be doing maintenance.Not to minimize the importance of the “additional resources”; but they do not bring contact hours because they are not part of the program per se They are a “discretion” that we grantIn addition; we have these “additional resources” available to our customers for a year months longer than the content, again, because we feel that they can be helpful to those that have passed certification.We understand that Ms [redacted] had the impression that those “additional resources” were very important we do not dispute that We simply were wondering if Ms [redacted] confused the Online components of her Live course with those “additional resources” We are wondering simply because our Live course indeed have important Online components and Ms [redacted] had access to those Online components These Online components are separate from the “additional resources”We hope that the above clarifies the situation and our positionThank You, [redacted] *Customer Service [redacted] Thank you for reaching outYes; we have received Ms [redacted] ***’s complaint refthe additional resources she did not have access to.We also had been in contact with Ms [redacted] via phone and email to try to resolve her issue It is correct that we did not offer a partial refund to Ms [redacted] because Ms [redacted] had actually had timely access to the material she’d purchased.The program that Ms [redacted] purchased had Contact Hours (credits, in the context of University) The materials that Ms [redacted] did not have access to were “additional resources” that did not bring contact hours simply because, as the name implies, “additional resources” These resources change overtime These resources are generally used by Nurse Practitioners that already have passed certification These “additional resources” are a collection of images; short articles, etc that we feel are interesting for our customers We, as a company, could elect not to offer these “additional resources” and most customer wouldn’t notice the difference in their education as they are minimal in determining if a student passes certification of not.Ms [redacted] had a tight deadline prior to sitting for certification she went through our content but she did not have access to the “additional resources” due to maintenance A side note: we’d posted on our site that we would be doing maintenance.Not to minimize the importance of the “additional resources”; but they do not bring contact hours because they are not part of the program per se They are a “discretion” that we grantIn addition; we have these “additional resources” available to our customers for a year months longer than the content, again, because we feel that they can be helpful to those that have passed certification.We understand that Ms [redacted] had the impression that those “additional resources” were very important we do not dispute that We simply were wondering if Ms [redacted] confused the Online components of her Live course with those “additional resources” We are wondering simply because our Live course indeed have important Online components and Ms [redacted] had access to those Online components These Online components are separate from the “additional resources”.We hope that the above clarifies the situation and our position.Thank You, [redacted] *Customer Service [redacted]