Fitzgerald Subaru Rockville

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I ordered a new Subaru [redacted] Limited on 1/2/at Fitzgerald’s Subaru in RockvilleThis is the 4th car I purchased from Fitzgerald'sI had no issues purchasing any of the previous cars I went to pay for and pick up the new car after work on 2/7/ I sat there patiently waiting for 1/hours for paperwork to be completed, rejecting additional dealer sales items, reviewing and inspecting the car, and finally signing the paperwork to purchase the car Unfortunately, I did not pay enough attention to the final contract which was different than the original contract I signedI realized this when I got home and sent emails to the dealership the next morning and for the rest of the week trying to determine the reason for the price difference I finally talked to the dealer finance manager, Bob M [redacted] on Saturday, 2/11/ He told me the price was higher than the original contract because I signed up for a buyer protection plan This was quite a surprise to meHe also said he

I ordered a new Subaru *** Limited on 1/2/at Fitzgerald’s Subaru in RockvilleThis is the 4th car I purchased from Fitzgerald'sI had no issues purchasing any of the previous cars I went to pay for and pick up the new car after work on 2/7/ I sat there patiently waiting for 1/hours for paperwork to be completed, rejecting additional dealer sales items, reviewing and inspecting the car, and finally signing the paperwork to purchase the car
Unfortunately, I did not pay enough attention to the final contract which was different than the original contract I signedI realized this when I got home and sent emails to the dealership the next morning and for the rest of the week trying to determine the reason for the price difference I finally talked to the dealer finance manager, Bob M*** on Saturday, 2/11/ He told me the price was higher than the original contract because I signed up for a buyer protection plan This was quite a surprise to meHe also said he

Hi !
My car fixed in Fitzgeral Subaru *** in Rockville, Maryland ( more than 2000$ )Now my car have a problem again ( under mile ) , and when I brings my car to Auto service in Fitzgeral Wheaton , They checked my engine oil was low , and have problem with ***, ***, ***, ***, *** and ***All DTCS Are Oil/Misfire related Tech change engine oil and filled to proper level DTCS returnedMay have done permanent damage to engine Car was serviced at *** Store For similar concern 5000miles
By the last time when my car still good , but the check engine light " on "They said my car have a lot problem : customer stated " check engine light " is coming on also noises when starting check engine light back on performed engine control diagnostics check and found code *** inspected found timing jumped Replaced timing chain Tensioners and related parts ( cost 1.386$ )
They cost *** ( PDC : 24410- 3C300) cost 79.66$
CCTV Assy was cost 166.66$

I brought my car in for serviceI forgot I had a small change purse in the center console with gift cards and a credit card in itWhen I went back and picked up the car I noticed that a roll of quarters was stolen I then checked the change purse in the console and noticed the gift cards and credit cards were stolen I contacted the policeBecause it was just a few certain gift cards and credit cards stolen they thought it was someone from the dealership that stole themThey told the police officer that they have cameras and will review them and do an internal investigationI called them numerous times to see how the reviewing of the cameras was going and if they found the person My calls went unreturned for a month I went in their personally and they told me they were still reviewing them A few weeks later I got an email from their attorney telling me that it would have taken hours to review the videos and they don't have time to review the cameras so they are cons

***,I am pleased to report the Revdex.com complaint I had with Fitzgerald Subaru in Rockville, complaint #*** was successfully resolved and should be closed I was able to talk to the Fitzgerald Subaru General Manager, Greg L*** and he was able to refund the $and taxes I mistakenly was
charged Thank you for your assistance.Sincerely,*** ***

This is in reply to your September 6, letter to Fitzgerald Subaru regarding the above-referenced complaintWe wrote to *** *** on August to explain our positionPlease find a copy of the letter enclosed.Briefly, we were unable to determine the cause of *** ***'s alleged loss
because there was really no evidence that the loss occurred while the vehicle was in our possessionWe do not normally accept responsibility for personal property left in customer vehicles during repairsOn occasion, when there is direct evidence that the dealership caused the loss We will compensate customers but here there was not any such evidenceUnfortunately, the unusually long period of time that *** ***'s vehicle Was at our shop made reviewing all of the security camera Video too costlyWe did make a reasonable attempt to review the video files but no evidence was found to support *** ***'s claim.I hope you find our response satisfactory but please do not hesitate to contact meif you have further questions

From: [redacted]@fitzgeraldautomall.com<[redacted]@fitzgeraldautomall.com>...⇄ Thu, Feb 2, 2017 at 4:33 PMSubject: Revdex.com claim [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted] <[redacted]@fitzgeraldautomall.com>Good afternoon, My name is Lester A[redacted] I am writing on behalf of Fitzgerald Auto...

mallI have read the claims of [redacted] I would like the opportunity to work with [redacted]We are a very reputable firm we are not in the business to lose customers. We are here to help in any way that we can. I would like to meet with [redacted] and see if we can work together to resolve his concerns. I would also like the opportunity to check the paperwork and review the case and then get back with you on 02-03-2017 to make sure we have all the facts availablethat pertain to the repairs.thank you very much,LESTER A[redacted]###-###-####[redacted]@FITZMALL.COM  From: a[redacted]l@fitzgerald...⇄ Fri, Feb 3, 2017 at 1:09 PMSubject: Re: ASSISTANCE ON # [redacted]To: Brenda Freeman <[redacted]@myRevdex.com.org>Good afternoon,  I left a message with the customer today at 12:04 pmand we are willing to work with the customer to come upwith a resolution.thank youLester

Good afternoon,  I talked to the sales manager he stated that he has talked to [redacted] he was coming in to purchase the new vehicle and we were going to trade him out of his old vehicle. From what [redacted] stated it was his son that was putting in the complaint and that he would have him remove that. we have tried to work with [redacted] over the phone I guess that is not working we recommend at this point he come in and deal directly with [redacted].   Lester A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]