Fitzgerald's General Contracting, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here are the facts as I have answered to the business.Dear GM.I have never had the pleasure to meet you in person, but reading your response and the kind of language used, confirms my suspects. There is an old say in Italy, which goes like this: The fish starts to rot from the head down!.First of all, in a 5 star Hotel, we were instructed how to listen, understand, read and write a solution to the concerns. We were trained how to make the clients feel at home, and how we should always go the extra mile to make them comfortable.Reading your response is validating my complaints.- You attack a client based on lies! I didn't ask to be checked in before 3 pm. All I asked was to drop off my luggage because I had to be in a meeting by 1 pm. They offered to keep my luggage at the front desk till later, which was fine with me. I asked the front desk agent, if he could tell me the room number,  he refused!- You said I wasn't charged a penalty? I complained in the morning to the front desk, regarding the situation. He apologized and promised that I would be transferred to a room that will have windows facing the other side. When I came back in the early evening, not only my room wasn't changed, I was told that that kind of room doesn't exist in your hotel! Who needs to be penalized here is you Sir with your lies and dirty games.Let me ask you this. Do you train your employees to lie to the customers and just get them in and charge them? Do you care at all, if a guest has a legit concern and it is yours duty to remedy and fix the problem?- You advertise a low price in all web sites and when the moment comes that price is magically pushed back to only one or two days in a month! That is false advertisement and the Technic is called bait and switch! If your rooms are going with a discounted rate only 3-4 days a month, then you should advertise your real prices and then give the discounted rate.A month has 30 days and not 4 days.- If you know your employees and personal, then you might want to answer how come your hotel has been criticized heavily in the past few weeks! - You don't know how to write a simple standard memo type answer, as well as not knowing how to use the spell check function. You use a very angry tone in your response which indicates your awareness of the facts and how hard you are trying to hide them. - Attacking the clients won't make the problems go away, solving them does! - If you read the comments about your services, it seems like you sit in your office writing non sense answers to client's complaints! Maybe that is why you can't step out of your crooked reality and smell the roses in the hotel!Those are the things you learn, working in high class hotels, with  solid training programs for all employees, starting with the GM !- You did not address the issue that you advertise a " Non Smoking" hotel but in fact you do not enforce the City ordinances!- You didn't even take time to proof read your answer!I am sure your employees are hardworking people. They come to work with dignity, trying to make it to the end of the month. I feel sad for them. To have such a unprofessional GM to work for, that  takes away all of their energy and willingness to improve.Sir, you have achieved one goal at least. Created a depressed team of hard working hotel employees and tons of unhappy guests that will never come back to that location!I hope that makes you feel good, because if I had to hire you, you wouldn't qualify even for a floor-mat at the hotel entrance!
Regards,
[redacted]