Fitzpatrick's Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the first time Ive heard anything about the company denying my warranty or Fitzparick having to fight for meIt sounds good for Fitzpatick but why was this never told to me in the almost month I went without a bedI fuse to believe that [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Fitzpatrick's Furniture Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] [redacted] Response: Dear [redacted] , We appreciate your feedbackWhile you mention having a receipt to verify the account was settled, as of today we have not received a copyWe will report to the credit bureau that your account is settled in fullPlease contact us directly at ###-###-#### with any questionsYou have the right to dispute what is in your credit bureauYou can do so by writing to Equifax at Equifax, PO Box 740241, Atlanta, GA Sent on: 2/29/5:09:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the first time Ive heard anything about the company denying my warranty or Fitzparick having to fight for meIt sounds good for Fitzpatick but why was this never told to me in the almost month I went without a bedI fuse to believe that [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Fitzpatrick's Furniture Company Contact: [redacted] ***h Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Ms [redacted] , We appreciate your feedback and opportunity to serve youWe have looked into your issue and found the manufacturer initially denied the warranty claim that was submitted on Feb Fortunately, we were able to fight on your behalf and able to reverse the denialOnce it was approved, the replacement parts were orderedThe manager then called and discussed with you that it would be weeks for the order to be fulfilledAs of Mar the manager left a message letting you know the parts had come inWe scheduled an install time on Mar and sent a repairman to your house on Mar We apologize for the time it took for the bed to be repaired, but worked to the best of our ability toward that being completed as soon as possibleIf you need any future assistance, we would encourage you to speak to our local store manager who will be happy to help [redacted] ***h Fitzpatrick's Furniture & Appliances P ###-###-#### F ###-###-#### C ###-###-#### Sent on: 3/16/10:12:AM

Thank you for your inquiryWe spoke with Ms*** about the situation and will be replacing her item at her requestWe believe she is satisfied with the transactionBest regards, Fitzpatrick’s Furniture

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
II am glad that they will report to the credit bureau settled in full I would also like to receive that settlement statement as well

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: Fitzpatrick's Furniture
Company Contact: *** ***h
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member: *** ***
Response: Ms***, We appreciate your feedback and opportunity to serve youWe have looked into your issue and found the manufacturer initially denied the warranty claim that was submitted on Feb Fortunately, we were able to fight on your behalf and able to reverse the denialOnce it was approved, the replacement parts were orderedThe manager then called and discussed with you that it would be weeks for the order to be fulfilledAs of Mar the manager left a message letting you know the parts had come inWe scheduled an install time on Mar and sent a repairman to your house on Mar We apologize for the time it took for the bed to be repaired, but worked to the best of our ability toward that being completed as soon as possibleIf you need any future assistance, we would encourage you to speak to our local store manager who will be happy to help*** ***h Fitzpatrick's Furniture & Appliances P ###-###-#### F ###-###-#### C ###-###-#### Sent on: 3/16/10:12:AM

Business Response to a Complaint Complaint ID#: *** Company Name: Fitzpatrick's Furniture Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: ***
*** Response: Dear *** ***, We appreciate your feedbackWhile you mention having a receipt to verify the account was settled, as of today we have not received a copyWe will report to the credit bureau that your account is settled in fullPlease contact us directly at ###-###-#### with any questionsYou have the right to dispute what is in your credit bureauYou can do so by writing to Equifax at Equifax, PO Box 740241, Atlanta, GA Sent on: 2/29/5:09:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the first time Ive heard anything about the company denying my warranty or Fitzparick having to fight for meIt sounds good for Fitzpatick but why was this never told to me in the almost month I went without a bedI fuse to believe that
*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: Fitzpatrick's Furniture Company Contact: *** ***h Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
*** *** Response: Ms***, We appreciate your feedback and opportunity to serve youWe have looked into your issue and found the manufacturer initially denied the warranty claim that was submitted on Feb Fortunately, we were able to fight on your behalf and able to reverse the denialOnce it was approved, the replacement parts were orderedThe manager then called and discussed with you that it would be weeks for the order to be fulfilledAs of Mar the manager left a message letting you know the parts had come inWe scheduled an install time on Mar and sent a repairman to your house on Mar We apologize for the time it took for the bed to be repaired, but worked to the best of our ability toward that being completed as soon as possibleIf you need any future assistance, we would encourage you to speak to our local store manager who will be happy to help*** ***h Fitzpatrick's Furniture & Appliances P ###-###-#### F ###-###-#### C ###-###-#### Sent on: 3/16/10:12:AM

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: Fitzpatrick's Furniture
Company Contact: *** ***
Company Phone: ###-###-####
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member: *** ***
Response: Dear *** ***, We appreciate your feedbackWhile you mention having a receipt to verify the account was settled, as of today we have not received a copyWe will report to the credit bureau that your account is settled in fullPlease contact us directly at ###-###-#### with any questionsYou have the right to dispute what is in your credit bureauYou can do so by writing to Equifax at Equifax, PO Box 740241, Atlanta, GA Sent on: 2/29/5:09:PM

Absolutely the worst experience I've ever had in any sales environment I did the financing, they said my love seat would be in in weeksweeks later, they call and say oh by the way it's back ordered for more monthsThen shortly after that I get an automatic draft out of my account for $for something that I never received I had a manager and a sales person tell me that they were going to call me and let me know if they found something that they could get to me soonerI never heard from either oneWhen I mentioned this to them, they acted as if they had never did that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the first time Ive heard anything about the company denying my warranty or Fitzparick having to fight for meIt sounds good for Fitzpatick but why was this never told to me in the almost month I went without a bedI fuse to believe that
*** ***