Initial Business Response /* (1000, 5, 2015/08/18) */
The customer did call and leave a message stating that they were having a problem and thought it was in the column. I returned their call 2 hrs later and left a message. I never heard back from them. I would have been more than willing to...
come out to their truck and check out our work to see if there was a problem with it. We repaired the upper part of the column for the play in the tilt wheel. We did not touch the shift linkage or ignition switch in the repairs we did. If they would have returned my call I would have tried to help them out, I would like the name of the repair shop they took the truck to and to see what was repaired.
Initial Business Response /* (1000, 5, 2015/08/18) */
The customer did call and leave a message stating that they were having a problem and thought it was in the column. I returned their call 2 hrs later and left a message. I never heard back from them. I would have been more than willing to...
come out to their truck and check out our work to see if there was a problem with it. We repaired the upper part of the column for the play in the tilt wheel. We did not touch the shift linkage or ignition switch in the repairs we did. If they would have returned my call I would have tried to help them out, I would like the name of the repair shop they took the truck to and to see what was repaired.
Initial Business Response /* (1000, 7, 2015/06/25) */
We have talked to the customer and it has been resolved with him.