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Five 9, Inc

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Five 9, Inc Reviews (2)

Consumer Complaint #***
Fivereceived the above-referenced customer complaint and appreciates the opportunity to respond.
The incorrect caller ID was placed on the number by an outside entity unbeknownst to Five9. This outside entity controls a database that
linked the incorrect ID to *** phone number. This database is accessed by many
downstream carriers. Fivewas made aware of the problem on 2/2/18. Determining the database source was difficult as the carriers would not divulge the underlying source. The source was ultimately isolated by calls coming
into Fivefrom the customer that showed the incorrect ID. Fivesubmitted a change request based on our demonstrating that we are the responsible organization to host that phone number. The change request was successfully
completed on 2/16/
Although, Fivecannot control the contents of that database we regret any inconvenience this issue may have causedPlease feel free to contact us directly at ###-###-#### if you have any additional questions or concerns in this
matter.
*** ***
Senior Vice President
Commercial Sales & Account Management

Five9 issued the full refund back to the credit card on November 14, 2016. The service order was cancelled.

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