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Five Corners Car Wash

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Reviews Five Corners Car Wash

Five Corners Car Wash Reviews (11)

The individual in question was dealt with in both a courteous and professional mannerCustomer brought his "NEW" previously owned vehicle to our facility for a hand wash and hand applied paste waxApproximately one half hour after he left our facility he called to tell us there were scratches on his vehicle that were not there prior to us working on itMy [redacted] requested he return immediately so we could see the scratchesMy [redacted] as well as my son saw scratches on the passenger side towards the rear of the vehicle that were indicative of something coming in contact with the vehicleThese scratches were running on a horizontal planeBoth my [redacted] as well as my son also pointed out some touch up paint markings on the same side of the vehicle that the customer appeared unaware ofAfter showing the wash process to the customer , HAND WASH , my son [redacted] invited the customer to join him in the office to view the video of the entire process from start to finishThe customer refused saying that he does not have the time to play detectiveThis customer has since trashed us over the internet and considering his refusal to watch the video of his vehicle from start to finish , I think an apology from him as well as retracting his erroneous internet trashing is the least he should do

Response to complaint # [redacted] Our process at the car wash is as followsOnce a vehicle has been vacuumed , our loader drives the vehicle onto the conveyor , places the transmission in neutral , turns the engine off , and then places the ignition in the on or accessory positionThe loader then opens the driver door , checks that the doors are unlocked , as well as all windows being closed , closes the driver front door , then opens the driver side rear door to confirm that the doors are indeed unlockedThe vehicle then enters the wash tunnel for cleaningWhen the vehicle reaches the end of the tunnel , one of the attendants will enter the vehicle , start the vehicle and then exit the tunnel to finish the vehicle As stated in the above captioned complaint , the Ford in question did “lock “ itselfIt has been noted on multiple web sites that several of the newer ford models with “DOOR POST KEYPADS “ may do this We do not dispute the fact that this vehicle locked us out.WE do wonder why the customer did not know the “ unlock code “In operating the business , we must make room for other vehicles to exit the wash tunnel safely.The measures we utilize to gain entry to a vehicle are the safest and utilized by most locksmiths.The “contraption “ consists of a nylon inflatable pillow that is placed between the door and pillar that once inserted can be inflated to gently provide a gap between the door and pillarOnce the gap is established , a curved metal rod is inserted through the gap to reach either the door “ unlock “ button , or one of the switches for the power windows.In attempting to open this vehicle , we did crack both plastic panels ( drivers side front keypad as well as driver side rear ) It was also noted that we did scratch the inside door frame of the drivers side front doorBased on the damages we acknowledge , the body shop we do business with , [redacted] AutoBody has given us an estimate for $ versus the customers choice of Finish Line Collision with an estimate of $ It must be noted that Finish Line’s estimate includes a laundry list of non - related charges which include work to the rear bumper , painting the driver side rear door , something with the roof rack , four days car rental ,ad nauseumI personally contacted [redacted] at Finish Line , who is one of the owners, he was willing to take $ 1,off the estimate without hesitation.Approximately one week ago , we arranged for the [redacted] of [redacted] auto body to meet the owners of the vehicle at our location to get a feeling for the individual we choose as a body shopThis was a result of the [redacted] of the vehicle refusing to go to see the [redacted] facility to verify the type of quality work done by [redacted] *[redacted] auto body will be happy to pick up the vehicle at the customers residence with a “ flat bed “ and return it to the customers residence when completed Under no circumstances will we entertain an inflated estimate Respectfully [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to start off by stating my husband originally submitted this to the Revdex.com because [redacted] did not reply to my original email regarding my vehicles repairHowever he has since replied and we made an agreement to use his repair facility (***) as long as he provides a personal guarantee (that he initially offered) for the repairs to the vehicle(We are still waiting for his information) With that said I would like to thank you for getting back to us on this matter We would like to have the vehicle repaired as indicated Upon completion of the repair, we would like to have the vehicle inspected by a Ford dealership to confirm it was completed to their standards, as it is a leased vehicle However, there are a few things that need to be clarifiedI did know the key code, but before I could say anything, [redacted] ’s workers were already on the vehicle trying to pry the door open When I saw this I proceeded to the vehicle and asked [redacted] to stop numerous timesI knew the key code, but during all the confusion I mistyped it on the pad I was very upset that they were prying the door open without my permission and kept insisting for them to stopAfter they pried open the door and damaged the vehicle I stopped a police officer and asked for his help(I have all of his contact info and he is willing to testify) As indicated by [redacted] , Ford made it more difficult to open the vehicle in the manner that they used, which is what caused the damage Therefore, the manner taken appears to be an unsafe way to open the vehicle Furthermore, the vehicle was in neutral and should have been pushed out of the bay until road side assistance was contacted, who could safely open the vehicle I specifically requested on numerous occasions for them to get off the vehicle and stop what they were doing because it would damage the vehicle I contacted the Ford dealership and was told it is impossible to lock keys inside the vehicle, since this truck has no key but a FOB (a key sensor, which automatically unlocks the door and beeps the horn times when the keys are left inside after the driver door is opened and closed) I use the vehicle every day for work purposes and cannot have the vehicle picked up from my residence and dropped off as [redacted] suggested Accommodations need to be made for car rental at the expense of the car wash [redacted] also mentioned that Finish Line (the dealer recommended body shop) provided an “inflated” proposal [redacted] informed us that the quote from [redacted] was at a reduced rate because they refer each other and they are giving him a discounted rate, but he indicated that all the work that Finish Line indicated would be completed by [redacted] the discounted rate I was unable to take the vehicle to ***, located in [redacted] , because I could not take off of work My husband met [redacted] from [redacted] at the car wash He looked over the vehicle and agreed because of the metallic color and where the damage is located, the roof rail needs to be removed as well as the bumpers and trim in order for the car to be properly painted, (I do not know why [redacted] would indicate that there was a lot of extra work written on the proposal like the roof rail being removed since his body shop agreed this must be done) The proposal from his body shop, ***, includes all of the items of repair as the quote from Finish Line, but includes the preferential rate the car wash would receive We agreed to have the vehicle fixed by his body shop, and it was [redacted] ’s idea to give us a guarantee that at lease return if Ford didn’t like the work completed he would take care of the damages We reached out to [redacted] and asked for his personal information as well as the business information to put on the guarantee and he told us to put it under the business name We replied explaining if we were to do that and he closed the business or sold off the business who would be responsible, he has yet to reply As indicated, we would like to have the vehicle repaired and a rental car provided for the duration of time the vehicle will be at the body shop Furthermore, we are requesting a personal guarantee as he indicated he would provide us with Thank you very much for expediting this manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

All semantics aside , I must believe what both *** and *** have told me about the incident in questionThe customer at no time was interested in any explanation offered as to why the MYSTERY SCRATCHES could not have occured at our HAND WASHYes we are a true percent HAND WASHThe customer appeared not to even want to look at the process upon his returning , let alone review the video of the car as it was washed and HAND WAXEDYes HAND WAXED , NO BUFFING, ONLY A PASTE WAX APPLIED AND REMOVED BY HAND As I understand it , the customers sole reason for returning was to lay blame without any reasonable proof as to how the STRAIGHT LINE HORIZONTAL SCRATCHES occurred , and would not explore our process to see that his claim is NOT PHYSICALLY POSSIBLE at our locationAll this being said , I'm sure the customer will never be happy and we have no intentions of beating this dead horse any further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, I was not dealt with in a "courteous and professional manner." If I had been, this all could have been much simpler*** yelling in my face was neither courteous nor professionalWhen I got in my car to leave, he was still shouting at meHow you could possibly think that this is ever an appropriate way to treat a customer, let alone call it "courteous and professional," is a complete mystery to meSecond, to clear this up, yes I bought a "preowned vehicle." I bought it with 6,miles on it onObviously when I said it was "new" I meant I had only owned it for a few weeksEither way, 6,miles hardly qualifies as an old vehicle that can be expected to have wear and tear on itSo we can stop arguing about how "new" the car is.When I called and spoke to the manager, he did not tell me to come back immediatelyHe actually told me I could come any time in the next few daysI came back a few hours later as soon as my shift at work finished.Also, I have said this several times already, but I will explain about the "camera footage" again*** was screaming at me, and the business was closingIt was not a situation where I would feel comfortable to go up to his office with him and review camera footageIf he had conducted himself professionally, I certainly would have reviewed the footage right then and thereI did ask him later to upload the footage to dropbox or a similar medium, so that I could download and review it myself, but he just keeps trying to get me to come back to his office to see the footageThat's not happeningIf you are so confident that it proves nothing happened, by all means, upload it for me and send me a link to download it.I have not "trashed you over the internet." I posted honest reviews, which describe my experience at your businessIf you read them carefully, you will see that I only stated what happenedIn short, I brought my car to your businessIt did not have giant scratches and cuts on itAfter I left your business, I noticed that it suddenly had giant scratches and cuts on itI called and spoke to the manager, and arranged to come back to have the vehicle looked atThe *** looked at the vehicle and denied any responsibility*** came out, argued with me, yelled at me, and I leftThese are the factsI relayed them as suchYou don't have the right to tell me I can't share my experience with others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sorry for my delay in responding,
Now that we are in the " HE SAID SHE SAID " portion , I am compelled to state the facts as told to me by both my son *** as well as my *** *** ***
) While it has been said that the vehicle in question can not lock itself, the owners manual tells the *** how to eliminate the auto-locking feature
) While it has been stated that the wife knew the unlock code, she in fact did not know the code, nor did she make any attempt to enter itHer husband did not know the codeThe Ford dealer that the vehicle is leased from did not have the code either as evidenced by her phone calls
3) The idea of *** saying that we stand behind * ** * auto body and their work should not be confused with anyone providing a personal guarentee along with personal information for their lawyer to examine
) It has been established that the Ford dealer wants nothing to do with inspecting the vehicle to verify the quality of repair
) While we do get a discounted labor rate from * *** * autobody, let's not confuse that with an inflated repair estimate from Finish Line
When all is said and done , the offer is to repair only what has been affected when my staff gained access to the vehicleNO MORE OR NO LESS * *** * will flat bed the vehicle to their facility, repair the affected parts of the vehicle , and return via flatbedThe notion of us providing a rental is not on the table
Respectfully
*** ***

The individual in question was dealt with in both a courteous and professional manner. Customer brought his "NEW" previously owned vehicle to our facility for a hand wash and hand applied paste wax. Approximately one half hour after he left our facility he called to tell us there were scratches on...

his vehicle that were not there prior to us working on it. My [redacted] requested he return immediately so we could see the scratches. My [redacted] as well as my son saw scratches on the passenger side towards the rear of the vehicle that were indicative of something coming in contact with the vehicle. These scratches were running on a horizontal plane. Both my [redacted] as well as my son also pointed out some touch up paint markings on the same side of the vehicle that the customer appeared unaware of. After showing the wash process to the customer , HAND WASH , my son [redacted] invited the customer to join him in the office to view the video of the entire process from start to finish. The customer refused saying that he does not have the time to play detective. This customer has since trashed us over the internet and considering his refusal to watch the video of his vehicle from start to finish , I think an apology from him as well as retracting his erroneous internet trashing is the least he should do.

Response to complaint # [redacted]
Our process at the car wash is as follows. Once a vehicle
has been vacuumed , our loader drives the vehicle onto the conveyor , places
the transmission in neutral , turns the engine off , and then places the
ignition in the on or...

accessory position. The loader then opens the driver door
, checks that the doors are unlocked , as well as all windows being closed ,
closes the driver front door , then opens the driver side rear door to confirm
that the doors are indeed unlocked. The vehicle then enters the wash tunnel for
cleaning. When the vehicle reaches the end of the tunnel , one of the
attendants will enter the vehicle , start the vehicle and then exit the tunnel
to finish the vehicle.
As stated in the above captioned complaint , the Ford in
question did  “lock “ itself. It has been
noted on multiple web sites that several of the newer ford models with  “DOOR POST KEYPADS “ may do this .
We do not dispute the fact that this vehicle
locked us out.WE do wonder why the customer did not know
the  “ unlock code “In operating the business , we must make room
for other vehicles to exit the wash tunnel safely.The measures we utilize to gain entry to a
vehicle are the safest and utilized by most locksmiths.The 
“contraption “ consists of a nylon inflatable pillow that is placed
between the door and pillar that once inserted can be inflated to gently
provide a gap between the door and pillar. Once the gap is established , a
curved metal rod is inserted through the gap to reach either the door “ unlock
“ button , or one of the switches for the power windows.In attempting to open this vehicle , we did
crack both plastic panels ( drivers side front keypad as well as driver side
rear ) . It was also noted that we did scratch the inside door frame of the
drivers side front door. Based on the damages we acknowledge , the body
shop we do business with , [redacted] AutoBody 
has given us an estimate for $ 955.39 versus the customers choice of
Finish Line Collision with an estimate of $ 2784.66. It must be noted that Finish
Line’s estimate includes a laundry list of non - related charges  which include work to the rear bumper ,
painting the driver side rear door , something with the roof rack  , four days car rental ,ad  nauseum. I personally contacted [redacted] at Finish
Line , who is one of the owners,  he was willing to take $ 1,000 off the estimate without hesitation.Approximately one week ago , we arranged for the
[redacted] of [redacted] auto body to meet the owners of the vehicle at our location to
get a feeling for the individual we choose as a body shop. This was a result
of the [redacted] of the vehicle refusing to go to see the [redacted] facility to
verify the type of quality work done by [redacted].[redacted] auto body will be happy to pick up the
vehicle at the customers residence with a 
“ flat bed “ and return it to the customers residence when completed.
Under no circumstances will we entertain an inflated
estimate.
 
                                        ... /> Respectfully
                                        ... /> [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like to start off by stating my husband originally
submitted this to the Revdex.com because [redacted] did
not reply to my original email regarding my vehicles repair. However he has
since replied and we made an agreement to use his repair facility ([redacted]) as
long as he provides a personal guarantee (that he initially offered) for the
repairs to the vehicle. (We are still waiting for his information)
With that said I would like to thank you for getting back to
us on this matter.  We would like to have the vehicle repaired as indicated.   Upon completion of the repair, we would like
to have the vehicle inspected by a Ford dealership to confirm it was completed
to their standards, as it is a leased vehicle. 
However, there are a few things that need to be clarified. I
did know the key code, but before I could say anything, [redacted]’s workers
were already on the vehicle trying to pry the door open.  When I saw this
I proceeded to the vehicle and asked [redacted] to stop numerous times. I
knew the key code, but during all the confusion I mistyped it on the pad. 
I was very upset that they were prying the door open without my permission and
kept insisting for them to stop. After they pried open the door and
damaged the vehicle I stopped a police officer and asked for his help. (I have
all of his contact info and he is willing to testify).
As indicated by [redacted], Ford made it more
difficult to open the vehicle in the manner that they used, which is what
caused the damage.  Therefore, the manner taken appears to be an unsafe
way to open the vehicle.  Furthermore, the vehicle was in neutral and
should have been pushed out of the bay until road side assistance was
contacted, who could safely open the vehicle.  I specifically requested on
numerous occasions for them to get off the vehicle and stop what they were
doing because it would damage the vehicle. 
I contacted the Ford dealership and was told it is
impossible to lock keys inside the vehicle, since this truck has no key but a
FOB (a key sensor, which automatically unlocks the door and beeps the horn 2
times when the keys are left inside after the driver door is opened and closed).
I use the vehicle every day for work purposes and cannot
have the vehicle picked up from my residence and dropped off as [redacted]
suggested.  Accommodations need to be made for car rental at the expense
of the car wash.
[redacted] also mentioned that Finish Line (the dealer
recommended body shop) provided an “inflated” proposal.  [redacted] informed us that the quote from
** * was at a reduced rate because they refer each other and they are
giving him a discounted rate, but he indicated that all the work that Finish
Line indicated would be completed by ** * the discounted rate.
I was unable to take the vehicle to [redacted], located in [redacted], because I could not take off of work.  My husband met [redacted] from [redacted] at the car
wash.  He looked over the vehicle and
agreed because of the metallic color and where the damage is located, the roof
rail needs to be removed as well as the bumpers and trim in order for the car
to be properly painted, (I do not know why [redacted] would indicate that
there was a lot of extra work written on the proposal like the roof rail being
removed since his body shop agreed this must be done).  The proposal from his body shop, [redacted],
includes all of the items of repair as the quote from Finish Line, but includes
the preferential rate the car wash would receive. 
We agreed to have the vehicle fixed by his body shop, and it
was [redacted]’s idea to give us a guarantee that at lease return if Ford
didn’t like the work completed he would take care of the damages.  We reached out to [redacted] and asked
for his personal information as well as the business information to put on the
guarantee and he told us to put it under the business name.  We replied explaining if we were to do that
and he closed the business or sold off the business who would be responsible,
he has yet to reply.
As indicated, we would like to have the vehicle repaired and
a rental car provided for the duration of time the vehicle will be at the body
shop.  Furthermore, we are requesting a
personal guarantee as he indicated he would provide us with.
Thank you very much for expediting this manner.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I bought my new car (just purchased on 1/**/15) to Five Corners for a car wash and hand wax service, on 2/**/15. After they washed and waxed it, I noticed that there were scratches and scrapes on the right side of the car. I spoke to both the [redacted]) and an [redacted]) and they both denied that the damage occurred at the car wash. [redacted] became extremely agitated and yelled at me, to the point where I just got in my car and drove away.Desired Settlement: I believe they should pay for the damage to be repaired by a qualified autobody shop, and refund me the $81 that I paid for them to wash and wax the car.

Business

Response:

The individual in question was dealt with in both a courteous and professional manner. Customer brought his "NEW" previously owned vehicle to our facility for a hand wash and hand applied paste wax. Approximately one half hour after he left our facility he called to tell us there were scratches on his vehicle that were not there prior to us working on it. My [redacted] requested he return immediately so we could see the scratches. My [redacted] as well as my son saw scratches on the passenger side towards the rear of the vehicle that were indicative of something coming in contact with the vehicle. These scratches were running on a horizontal plane. Both my [redacted] as well as my son also pointed out some touch up paint markings on the same side of the vehicle that the customer appeared unaware of. After showing the wash process to the customer , HAND WASH , my son [redacted] invited the customer to join him in the office to view the video of the entire process from start to finish. The customer refused saying that he does not have the time to play detective. This customer has since trashed us over the internet and considering his refusal to watch the video of his vehicle from start to finish , I think an apology from him as well as retracting his erroneous internet trashing is the least he should do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I was not dealt with in a "courteous and professional manner." If I had been, this all could have been much simpler. [redacted] yelling in my face was neither courteous nor professional. When I got in my car to leave, he was still shouting at me. How you could possibly think that this is ever an appropriate way to treat a customer, let alone call it "courteous and professional," is a complete mystery to me. Second, to clear this up, yes I bought a "preowned vehicle." I bought it with 6,200 miles on it on. Obviously when I said it was "new" I meant I had only owned it for a few weeks. Either way, 6,200 miles hardly qualifies as an old vehicle that can be expected to have wear and tear on it. So we can stop arguing about how "new" the car is.When I called and spoke to the manager, he did not tell me to come back immediately. He actually told me I could come any time in the next few days. I came back a few hours later as soon as my shift at work finished.Also, I have said this several times already, but I will explain about the "camera footage" again. [redacted] was screaming at me, and the business was closing. It was not a situation where I would feel comfortable to go up to his office with him and review camera footage. If he had conducted himself professionally, I certainly would have reviewed the footage right then and there. I did ask him later to upload the footage to dropbox or a similar medium, so that I could download and review it myself, but he just keeps trying to get me to come back to his office to see the footage. That's not happening. If you are so confident that it proves nothing happened, by all means, upload it for me and send me a link to download it.I have not "trashed you over the internet." I posted honest reviews, which describe my experience at your business. If you read them carefully, you will see that I only stated what happened. In short, I brought my car to your business. It did not have giant scratches and cuts on it. After I left your business, I noticed that it suddenly had giant scratches and cuts on it. I called and spoke to the manager, and arranged to come back to have the vehicle looked at. The [redacted] looked at the vehicle and denied any responsibility. [redacted] came out, argued with me, yelled at me, and I left. These are the facts. I relayed them as such. You don't have the right to tell me I can't share my experience with others.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All semantics aside , I must believe what both [redacted] and [redacted] have told me about the incident in question. The customer at no time was interested in any explanation offered as to why the MYSTERY SCRATCHES could not have occured at our HAND WASH. Yes we are a true 100 percent HAND WASH. The customer appeared not to even want to look at the process upon his returning , let alone review the video of the car as it was washed and HAND WAXED.. Yes HAND WAXED , NO BUFFING, ONLY A PASTE WAX APPLIED AND REMOVED BY HAND . As I understand it , the customers sole reason for returning was to lay blame without any reasonable proof as to how the STRAIGHT LINE HORIZONTAL SCRATCHES occurred , and would not explore our process to see that his claim is NOT PHYSICALLY POSSIBLE at our location. All this being said , I'm sure the customer will never be happy and we have no intentions of beating this dead horse any further.

Review: My vehicle a 2014 Explorer sport (200 miles on it at the time) was washed at Five Corners Car wash. Some how the employees locked the keys in the truck. ( we still cant figure out how they locked the keys in, we contacted the dealership and they informed us it is impposible). After telling them we had to call road side assistance to open it they brought a contraption to open the vehicle. I told them to not touch the car for fear of damaging it, the [redacted] ignored my request and pried the door open and stuck a piece of metal in the truck to try and open it. He ended up damaging the inside of the doors, the tip of the roof rail, broke the plastic keypad where the number pad is, broke the other plastic panel for the rear door and scratched the doors on the side. Despit my and my husband ( my husband was on the phone) telling him not to he proceeded. I proceeded to stop a police officer, [redacted], I informed him of the situation and he told me he would testify on my behalf.

My husband immediatley contacted the dealership where we leased the car from, they told us there is one shop they use for all repairs and being that its a leased vehicle they reffered us to Finish Line Auto Body in Valley stream, where [redacted] gave us an estimate including a rental car for 2700.00. We went ahead and got 2 other proposals and they were within the same range. [redacted] asked if he could have his guy look at the vehicle, my husband and I agreed and waited almost 3 weeks for him to schedule something. Finaly he saw the vehicle and gave a price of 900 or so. Being that we have prices in the 2000 range from 2 reputible shops we wanted to choose the shop that the dealershi[ reffered, we want the car to be fixed as it was so we dont get hit with any penalities and lease end and being the dealership refereed Finish Line we felt comfortable going there. It was at that point [redacted]'s attitude change he went from I will pay the repairs to I will only give you 900.

We just want out vehicle fixed the way in was when we picked it up from the dealer ship a week before. We dont want any problems with lease returns etc....Desired Settlement: Pay Finish Line Collision ( Body Shop Dealership Uses) to repair vehicle and provide a rental.

Business

Response:

Response to complaint # [redacted]

Our process at the car wash is as follows. Once a vehicle

has been vacuumed , our loader drives the vehicle onto the conveyor , places

the transmission in neutral , turns the engine off , and then places the

ignition in the on or accessory position. The loader then opens the driver door

, checks that the doors are unlocked , as well as all windows being closed ,

closes the driver front door , then opens the driver side rear door to confirm

that the doors are indeed unlocked. The vehicle then enters the wash tunnel for

cleaning. When the vehicle reaches the end of the tunnel , one of the

attendants will enter the vehicle , start the vehicle and then exit the tunnel

to finish the vehicle.

As stated in the above captioned complaint , the Ford in

question did “lock “ itself. It has been

noted on multiple web sites that several of the newer ford models with “DOOR POST KEYPADS “ may do this .

We do not dispute the fact that this vehicle

locked us out.WE do wonder why the customer did not know

the “ unlock code “In operating the business , we must make room

for other vehicles to exit the wash tunnel safely.The measures we utilize to gain entry to a

vehicle are the safest and utilized by most locksmiths.The

“contraption “ consists of a nylon inflatable pillow that is placed

between the door and pillar that once inserted can be inflated to gently

provide a gap between the door and pillar. Once the gap is established , a

curved metal rod is inserted through the gap to reach either the door “ unlock

“ button , or one of the switches for the power windows.In attempting to open this vehicle , we did

crack both plastic panels ( drivers side front keypad as well as driver side

rear ) . It was also noted that we did scratch the inside door frame of the

drivers side front door. Based on the damages we acknowledge , the body

shop we do business with , [redacted] AutoBody

has given us an estimate for $ 955.39 versus the customers choice of

Finish Line Collision with an estimate of $ 2784.66. It must be noted that Finish

Line’s estimate includes a laundry list of non - related charges which include work to the rear bumper ,

painting the driver side rear door , something with the roof rack , four days car rental ,ad nauseum. I personally contacted [redacted] at Finish

Line , who is one of the owners, he was willing to take $ 1,000 off the estimate without hesitation.Approximately one week ago , we arranged for the

[redacted] of [redacted] auto body to meet the owners of the vehicle at our location to

get a feeling for the individual we choose as a body shop. This was a result

of the [redacted] of the vehicle refusing to go to see the [redacted] facility to

verify the type of quality work done by [redacted] auto body will be happy to pick up the

vehicle at the customers residence with a

“ flat bed “ and return it to the customers residence when completed.

Under no circumstances will we entertain an inflated

estimate.

Respectfully

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to start off by stating my husband originally

submitted this to the Revdex.com because [redacted] did

not reply to my original email regarding my vehicles repair. However he has

since replied and we made an agreement to use his repair facility ([redacted]) as

long as he provides a personal guarantee (that he initially offered) for the

repairs to the vehicle. (We are still waiting for his information)

With that said I would like to thank you for getting back to

us on this matter. We would like to have the vehicle repaired as indicated. Upon completion of the repair, we would like

to have the vehicle inspected by a Ford dealership to confirm it was completed

to their standards, as it is a leased vehicle.

However, there are a few things that need to be clarified. I

did know the key code, but before I could say anything, [redacted]’s workers

were already on the vehicle trying to pry the door open. When I saw this

I proceeded to the vehicle and asked [redacted] to stop numerous times. I

knew the key code, but during all the confusion I mistyped it on the pad.

I was very upset that they were prying the door open without my permission and

kept insisting for them to stop. After they pried open the door and

damaged the vehicle I stopped a police officer and asked for his help. (I have

all of his contact info and he is willing to testify).

As indicated by [redacted], Ford made it more

difficult to open the vehicle in the manner that they used, which is what

caused the damage. Therefore, the manner taken appears to be an unsafe

way to open the vehicle. Furthermore, the vehicle was in neutral and

should have been pushed out of the bay until road side assistance was

contacted, who could safely open the vehicle. I specifically requested on

numerous occasions for them to get off the vehicle and stop what they were

doing because it would damage the vehicle.

I contacted the Ford dealership and was told it is

impossible to lock keys inside the vehicle, since this truck has no key but a

FOB (a key sensor, which automatically unlocks the door and beeps the horn 2

times when the keys are left inside after the driver door is opened and closed).

I use the vehicle every day for work purposes and cannot

have the vehicle picked up from my residence and dropped off as [redacted]

suggested. Accommodations need to be made for car rental at the expense

of the car wash.

[redacted] also mentioned that Finish Line (the dealer

recommended body shop) provided an “inflated” proposal. [redacted] informed us that the quote from

[redacted] was at a reduced rate because they refer each other and they are

giving him a discounted rate, but he indicated that all the work that Finish

Line indicated would be completed by [redacted] the discounted rate.

I was unable to take the vehicle to [redacted], located in [redacted], because I could not take off of work. My husband met [redacted] from [redacted] at the car

wash. He looked over the vehicle and

agreed because of the metallic color and where the damage is located, the roof

rail needs to be removed as well as the bumpers and trim in order for the car

to be properly painted, (I do not know why [redacted] would indicate that

there was a lot of extra work written on the proposal like the roof rail being

removed since his body shop agreed this must be done). The proposal from his body shop, [redacted],

includes all of the items of repair as the quote from Finish Line, but includes

the preferential rate the car wash would receive.

We agreed to have the vehicle fixed by his body shop, and it

was [redacted]’s idea to give us a guarantee that at lease return if Ford

didn’t like the work completed he would take care of the damages. We reached out to [redacted] and asked

for his personal information as well as the business information to put on the

guarantee and he told us to put it under the business name. We replied explaining if we were to do that

and he closed the business or sold off the business who would be responsible,

he has yet to reply.

As indicated, we would like to have the vehicle repaired and

a rental car provided for the duration of time the vehicle will be at the body

shop. Furthermore, we are requesting a

personal guarantee as he indicated he would provide us with.

Thank you very much for expediting this manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sorry for my delay in responding,

Now that we are in the " HE SAID SHE SAID " portion , I am compelled to state the facts as told to me by both my son [redacted] as well as my [redacted].

1 ) While it has been said that the vehicle in question can not lock itself, the owners manual tells the [redacted] how to eliminate the auto-locking feature.

2 ) While it has been stated that the wife knew the unlock code, she in fact did not know the code, nor did she make any attempt to enter it. Her husband did not know the code. The Ford dealer that the vehicle is leased from did not have the code either as evidenced by her phone calls.

3) The idea of [redacted] saying that we stand behind [redacted] auto body and their work should not be confused with anyone providing a personal guarentee along with personal information for their lawyer to examine.

4 ) It has been established that the Ford dealer wants nothing to do with inspecting the vehicle to verify the quality of repair.

5 ) While we do get a discounted labor rate from [redacted] autobody, let's not confuse that with an inflated repair estimate from Finish Line.

When all is said and done , the offer is to repair only what has been affected when my staff gained access to the vehicle. NO MORE OR NO LESS. [redacted] will flat bed the vehicle to their facility, repair the affected parts of the vehicle , and return via flatbed. The notion of us providing a rental is not on the table.

Respectfully

[redacted]

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Description: CAR WASH & POLISH, AUTO DETAILING

Address: 2080 Hillside Avenue, New Hyde Park, New York, United States, 11040

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