Five Guys Burgers and Fries

I am rejecting this response because: Joe, the sales representative admitted to the financing guy in front of us it was put in writing he was going to give us the remote start for free and James responded with"we no longer have that paper , it is in the garbage already" how does the employees admitting to it have zero merit?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not in a position to take personal phone calls during business hours What is it they want to talk about? I have provided all the pertinent information and have requested a full refund Please mail refund to my PO Box Regards,

Anything “free” would expressly be “thrown in” after making a dealAt no time did any agent of Circle “throw in” any item The remote start was clearly added to the price and contract and the customer signed for it The payment was actually even lower than what the customer agreed to originallyCircle actually saved the customer money by contracting the customer at a lower payment There is ZERO merit to this complaint

I am rejecting this response because: The statements coming from the business are inaccurate, and almost a complete 100% lieThe vehicle I purchased was purchased at the list online price of 26,975, and had no other offers lower than the one from CircleThis is a blatant lieI did not get a single cent difference from what their price was online to what I actually paidAdditionally the damage that was on the vehicle during original test drive inspection was minor, but the damage put into the truck after I had already signed the legal documents to create a binding contract was not minor, but majorThis damage was put into the truck by a Circle employeeI had no choice to walk away from the deal because again I had already signed all documents and the loan had been already processed through the bank as acceptedAlso the truck is a not a 2015, and there were no other Sierras on the lot to swap withAdditionally the dealership tried to get me to drive off the lot without notifying me that this additional 2ft by 2ft (approximate) dent had occurred until my girlfriend went to get in the other side of the vehicle and noticed itThis is malpractice and negligent of the dealershipI do have in writing that the vehicle was to be repaired, and had been communicated by [redacted] the service manager that the truck side panel was going to be 100% replaced by a third party body shop, which I have spoken to as wellThis is gross negligence and the statement that the dealership has given to the Revdex.com is almost entirely inaccurate, and dishonestPlease let me know what further options there are at this point for me to pursue the replacement of my trucks side bed panel, and how I can get Circle to pay for the damaged that they caused and tried to get me to drive away with, without letting me know additional and major damage had been done to the vehicle after purchaseAt the very least this dealership should be reprimanded in some fashion

Initial Business Response /* (1000, 5, 2016/09/26) */
The "GM REWARD DOLLARS" in question are clearly broken out as a RECEIVED incentive on the GM incentive acknowledgment form which Mr*** signedThe "GM REWARD DOLLARS" are also on the Buyer's Order which Mr*** signedMr*** also
negotiated and signed off on two offers which were higher than the dollar amount being discussed in his complaint; meaning his complaint with the numbers being discussed holds no waterMr***'s GM Card Points were only applied AFTER he reached an agreement on priceCircle was unaware of the card during negotiations and never included them in the pricing until after Mr*** agreed to the price of *** including taxThe *** figure was never listed as any offer Mr*** signed off on and only existed as a final figure once the GM Card Points were appliedEvery appropriate piece of paperwork shows Mr***'s GM Points were applied to his dealThe worksheet used in Mr***'s deal (which has two of Mr***'s signatures shows figures HIGHER than the XXXXX figure) clearly shows all amounts discussedI have tried to find a stitch of arguable evidence in Mr***'s deal to argue his side, I cannot
Initial Consumer Rebuttal /* (3000, 7, 2016/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since this person wasn't there when my sales consultant and I did this deal they only can go by what was down on this piece of paperIts my fault for not making the sales consultant sign
this document stating the final price out door cost before I presented my GM card rewardsI have learn from this transaction to trust nobody in the car businessThis matter is done with this dealership but not with GM and you lost two other customers because of itI should have done more research on this dealership reading reviews and social networkI have purchase a car from this dealership before which they stood behind there word and treated me honestly but this will be the lastMove on !

Mr*** was indeed overcharged for one strap which the parts department charged out but was not installed as it was not available at the time the job was being doneThe technician did not apply for the labor to install this part, nor was the customer chargedWe will be happy to refund Mr
*** the $for the strap at his directionOur apologies for this misunderstanding

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: Gm
The Ford Focus purchased was NOT A CERTIFIED VEHICLEAs a GM dealer only GM vehicles if a certain age and mileage are certifiedThe focus came with a power train limited warranty and the thermostat is not a
covered itemAsides from the limited warranty in the powertrain the other components are "as is"It is unfortunate that the thermostat needed to be replaced but policy with older vehicles is that they are mainly as is unitsNo one could forsee a thermostat going badThe paperwork with the vehicle clearly states the as is nature of the faulty component
OFFER:
There is no offer as the accompanying paperwork with the vehicle was quite clear

The customer insisting it was "free" does not change the fact that it was "included" in the payment quoted. Another fact is that after agreeing to a $payment, our finance department secured financing which allowed the payment to come down to $316.68, which was LOWER than what was agreed to. Should we ask that the customer come back in and raise their payment? (no, that would be ridiculous). We bent and included the accessory in the payment, lowered the customer's payment, and there is ZERO goodwill left in this deal. Our position will not change. The customer does not seem to realize that in order for the accessory to be included in the payment without asking for additional money down or to pay for the accessory that we could not have achieved the payment

We first received contact from Ms*** about the class passes on May 19, She was requesting an extension for class passes (herself, *** and ***) as she did not know that they expiredThe passes were purchased on sale on 2/27/for $eachTotal = $(Attachments: JS1,
JS2, JS 3)We reviewed her requestAll of the passes were started (out of classes used, out of classes used and out of classes used)All of the passes expired in 2014, one year after their activation date, which was the date of the first class takenWe reviewed the email addresses on file as our system automatically sends at least three emailed efforts out to all class pass holders at days prior to expiration, days prior to expiration and days prior to expirationWe verified with Ms*** the email address for her daughters and herself were correct. We explained our policy of expiring class passes at one year, which is standard in our industry and consistent with our area competitors and pointed out the language at the point of purchase spelling out the policy (months) and giving the expiration date (Attachment JS 4)We also pointed out where our policy is independently stated on our website (Attachments JS 5, JS 6)The staff person taking the original contact from Ms*** noted that Ms*** was unhappy with this response and escalated it to the senior management team.After investigation, it was determined that the passes had expired - months respectively before we received a request from MsSchreiber, we let her know that the books had been closed for that year and the remaining value of the passes had been written off She was also told that we could offer her and her daughters Groupons (at that time classes for $35) as she would be eligible.We are very proud of the level of customer service that we offer at Bliss Flow YogaWe always do our best to accommodate requestsHowever, we apply our policies the same way across the board to be fair to all customersWe are sorry this customer had a less than satisfactory experience

It is unfortunate that the customer feels this way about his experience but the story thus far is from his perspective. The customer was pitting our truck against another truck at another dealership which we could not verify the "sale price" on which was quite a bit lower than their advertised
price. Circle decided to break from our process and negotiate our online pricing for the customer. The second key was not turned in by the customer trading in the vehicle originally and several attempts were made to contact the customer. There was some existing damage on the truck when the customer originally test drove the vehicle and additional minor damage when he took delivery of the vehicle. Circle agreed to repair it as best as we could. This truck was a pre-driven unit and no promise was made to make it like new or to replace the side of the truck bed. The customer did not have to take delivery of the unit and if the damage was so great, he could have walked away from the deal at that point. He simply could have went and purchased the "other truck"The customer reached out to our service department which did not know the situation regarding the truck in question and I will admit, some confusion regarding which vehicle being discussed and where the vehicle would be took place. Our vendor for the repair was scheduled and did not show one time and had to reschedule. No one lied to the customer, multiple parties were brought into the situation which did not have the full story on the truck. At no time did anyone in sales make a $repair promise to this customer, verbally or in writing. Circle agreed to take care of the damage as best we could on a truck with existing damage (which the customer was aware of), at no time did Circle promise a brand new truck bed, and we are sorry the customer feels the way he does

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: gm
Contact Phone: XXXXXXXXXX
Contact Email: ***@circleautos.com
Certified inspected vehicle are vehicles which are GM Certified....a does not qualify under any certified program due to ageThis is why the
vehicle was sold as is
OFFER:
The vehicle was an sold as is
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the vehicle was not certified after the trade in and before the sale than the ad is misleadingWe fully understand that a "As Is/Used Vehicle" is going to have wear and tearWe are not talking about a radio that doesn't work or some body damageWe are talking about brakes, the most fundamental safety feature a car hasCertain items should be deemed a "necessity" to fix before a vehicle is soldThe dealership needs to acknowledge and accept the fact that they not only endangered our lives, but everyone else on the street by selling something as dangerous as this and putting their dealerships name on it
The money is not the object here as there should be no price on safety (a lesson this dealership needs to learn) but an apology would be sufficient
Final Business Response /* (4000, 9, 2016/01/11) */
Contact Name and Title: Manager
On older model vehicles Circle does not offer a warranty nor is one implied within any of the paperwork for reasons such as this oneAn older vehicle may pass a cursory inspection and road test, and after being on the lot for a while may develop problems which are unforeseenAn year old vehicle may have issues which Circle is unaware of due to the as is nature of the sale
OFFER:
It is unfortunate that this problem occurred which is why the vehicle was sold and was noted on the paperwork as suchTo be clear, none of the paperwork was misleading nor is the adWe apologize for your situation

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: *** GM
Contact Email: ***@circleautos.com
Mr*** was fully aware he was making a purchase and signed all the needed paperwork to do soHe was also informed that circle would secure insurance for him if he did
notMr *** saw no issues with the deal or the vehicle when he signed up and left with the vehicleMr *** was also currently paying on a grand am which the initial payment was $per month (almost the same as the verano he purchased) The buyers remorse and conflicts with his family members didn't come into play until after the purchase and have no bearing on HIS purchaseMr *** made a purchase and is of legal age to do soMr *** had ample time to make a decision and the young female salesperson definitely did not push Mr *** into doing anything he didn't want to do
OFFER:
There is no offerMr *** is of legal age and purchased a vehicleBuyers remorse does not allow someone to return a vehicle they purchased
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I entered into Circle to get my car serviced on a recall not to purchase a vehicle.second my Pontiac was to be paid off in one yearMy payments was $every other week and would have been paid off this yearThere is no way I would enter into a car dealership to purchase a new car for $a month for years without a stable jobI did not know that signing those papers would mean I could not bring the car backYes I just turned and didn't know what I was getting intoIf nothing will be done I will report them to the news stations to be investigated on their high pressure tactics.Thank you
Final Business Response /* (4030, 10, 2015/06/08) */
Every piece of paper the customer signed stated that he was buying a vehicleIn no way, shape or form was anything else implied or represented to MR*** to indicate otherwiseMr*** test drove the vehicle, agreed to a payment which was given to him BEFORE he even spoke to the finance department, and not until he brought his female companion back to the dealership were there any issues with his purchaseCircle did not sell Mr*** a high mile used vehicle like the one he was currently driving, Circle sold Mr*** a brand new car, with a warranty, and included maintenanceCircle acted in the best interest of the customer by doing so
OFFER:
Mr*** needs to realize that he may have received some poor advice from people he knows concerning his purchaseCircle acted in his best interestThe "high pressure tactics" he refers to do not exist at Circle and the young female sales person that helped him couldn't have "pressured" him into the saleMr*** refers to "written and verbal dishonesty" in his complaintCircle stands by the truth that Mr*** made an informed decision and that he was fully aware of what was transpiringMr***, may have made a mistake in his eyes, and he needs to accept that

I am rejecting this response because I Would also like the bolt that the technician broke off taken out and replaced with the bolt I was charged for and never said anything about it. The money for strap refunded like dealer said would be and I want to know why the service manager Brian *** did not call me back the next day or at all when he said he would and said he would make this right. I had to make a complaint with the Revdex.com because of this. My time and gas for having to come back to dealership to show them the bolt and strap not changed

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: GM
Contact Phone: XXXXXXXXX
A payoff used for a deal is an estimate and the payoff form the customer signed is titled "estimated payoff"Circle cannot take into account payments posted/not posted to the balance of the
loan due to different processing dates and centers lending institutions useThe customer is informed of this and signs off as well
OFFER:
There is no offer "a deal is a deal" when the actual payoff is applied to the finance amount or the customer makes up the deficiency as dictated by the paperwork the customer has singed - if there was an excess the customer would be receiving a check back
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree a deal is a deal,I was told by the bank that Circle knew the exact amount including the early pay-off penalty.And I signed the deal on Dec8th.And was told to pay extra money Dec10TH
Final Business Response /* (4000, 9, 2015/12/22) */
Contact Name and Title: GM
If Circle knew the exact payoff, it would have been usedYour bank's call in center would have no idea whether or not the correct payoff was given or usedSo the deal was signed on Dec(with an approximate payoff form signed by the customer) Circle's office made a call for the exact payoff on Decand the customer received a call on DecThere doesn't seem to be a hole in the process anywhere except that your bank was unable to provide circle with an exact payoff on Decin a timely mannerOnce again, if the payoff used was high would you expect Circle to keep the money?? (you would get a check back) That's what you want to do in essenceYou are only being charged what you owe, nothing moreYou agreed to payoff your vehicle with the purchase of the new one
OFFER:
?

Once again, Mr*** was not charges the labor for the second strapThe technician with over years experience did not apply for itOur service manager failed to make a second return call and that is on usHe should have and he did notThe service manager did originally apologize for this entire situationI am confused at this point what the customer really wantsDoes the customer want the errors corrected AND a refund? No, that will happenWe will be happy to correct the errors OR issue a prorated refund

I am rejecting this response because:  Joe, the sales representative admitted to the financing guy in front of us it was put in writing he was going to give us the remote start for free and James responded with"we no longer have that paper , it is in the garbage already" how does the employees admitting to it have zero merit?

Anything “free” would expressly be “thrown in” after making a deal. At no time did any agent of Circle “throw in” any item.  The remote start was clearly added to the price and contract and the customer signed for it.  The payment was actually even lower than what the customer agreed to...

originally. Circle actually saved the customer money by contracting the customer at a lower payment.  There is ZERO merit to this complaint

I am rejecting this response because:
The statements coming from the business are inaccurate, and almost a complete 100% lie. The vehicle I purchased was purchased at the list online price of 26,975, and had no other offers lower than the one from Circle. This is a blatant lie. I did not get a single cent difference from what their price was online to what I actually paid. Additionally the damage that was on the vehicle during original test drive inspection was minor, but the damage put into the truck after I had already signed the legal documents to create a binding contract was not minor, but major. This damage was put into the truck by a Circle employee. I had no choice to walk away from the deal because again I had already signed all documents and the loan had been already processed through the bank as accepted. Also the truck is a 2016 not a 2015, and there were no other 2016 Sierras on the lot to swap with. Additionally the dealership tried to get me to drive off the lot without notifying me that this additional 2ft by 2ft (approximate) dent had occurred until my girlfriend went to get in the other side of the vehicle and noticed it. This is malpractice and negligent of the dealership. I do have in writing that the vehicle was to be repaired, and had been communicated by [redacted] the service manager that the truck side panel was going to be 100% replaced by a third party body shop, which I have spoken to as well. This is gross negligence and the statement that the dealership has given to the Revdex.com is almost entirely inaccurate, and dishonest. Please let me know what further options there are at this point for me to pursue the replacement of my trucks side bed panel, and how I can get Circle to pay for the damaged that they caused and tried to get me to drive away with, without letting me know additional and major damage had been done to the vehicle after purchase. At the very least this dealership should be reprimanded in some fashion.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am not in a position to take personal phone calls during business hours.  What is it they want to talk about?  I have provided all the pertinent information and have requested a full refund.  Please mail refund to my PO Box.
Regards,

We will be more than happy to refund order even though it has been 3 months agao since date of visit. We will reach out to customer.